Select Portfolio Servicing Headquarters & Corporate Office

About Select Portfolio Servicing

Select Portfolio Servicing, Inc. (SPS) is a United States mortgage servicing company that specializes in the administration of residential mortgage accounts. Founded in 1989, the company developed its business around managing mortgage servicing activities for homeowners and mortgage investors. Mortgage servicing is different from originating a new mortgage: a servicer typically handles ongoing account administration, including payment processing, statements, escrow-related activity, and communication with borrowers about their mortgage obligations.

SPS provides account servicing for residential mortgage loans and offers customer assistance for matters such as payments, tax information, insurance documents, and mortgage assistance programs. Borrowers may contact the company to ask questions about their account, request information, submit documents, or discuss options when they experience financial difficulty. SPS also provides online account tools and document submission options intended to help borrowers manage mortgage-related matters without relying solely on telephone or postal correspondence.

Select Portfolio Servicing continues to operate under the SPS name and maintains its principal business presence in Salt Lake City, Utah. Its official contact information lists a Salt Lake City mailing address, separate payment addresses, and a physical overnight-payment location. Because mortgage correspondence can have legal or financial consequences, borrowers should use the specific address designated for their request. A general inquiry, mortgage payment, insurance document, and formal Notice of Error or Request for Information may each require different submission instructions.

Select Portfolio Servicing Headquarters & Corporate Office Address

Current Headquarters

Select Portfolio Servicing, Inc.
3217 S. Decker Lake Drive
Salt Lake City, UT 84119, United States

This physical address is listed for SPS as an overnight account payment location and is also identified as its primary business location in company directory information. Borrowers should confirm whether an in-person visit is appropriate before traveling, as this address does not necessarily function as a walk-in customer service office.

Corporate Office

Select Portfolio Servicing, Inc.
3217 S. Decker Lake Drive
Salt Lake City, UT 84119, United States

SPS maintains its principal business presence in Salt Lake City. For questions about an individual mortgage account, borrowers should normally contact the customer service department or use the designated written correspondence address rather than sending account documents to a general physical office.

Mailing Address

Select Portfolio Servicing, Inc.
P.O. Box 65250
Salt Lake City, UT 84165-0250, United States

This address is designated for general correspondence. Borrowers should include their SPS loan or account number on correspondence where instructed and should use the more specific address assigned to payments, insurance documents, tax notices, or formal servicing disputes.

Other Important Address

Account Payments

Select Portfolio Servicing, Inc.
Attn: Remittance Processing
P.O. Box 65450
Salt Lake City, UT 84165-0450, United States

Notice of Error / Request for Information / Qualified Written Request

Select Portfolio Servicing, Inc.
P.O. Box 65277
Salt Lake City, UT 84165-0277, United States

Property Tax Bills and Notices

Select Portfolio Servicing, Inc.
Property Tax Department
P.O. Box 9203
Coppell, TX 75019-9210, United States

Insurance Documents

Select Portfolio Servicing, Inc.
P.O. Box 7277
Springfield, OH 45501-7277, United States

These addresses are published for specific types of correspondence. Confirm the current instructions on the official SPS contact page before mailing payments or formal mortgage servicing documents.

Quick Information

Corporate Phone Number

A separate corporate switchboard number was not independently verified. SPS’s main published customer service number is 1-800-258-8602.

Customer Service Number

1-800-258-8602.
SPS lists this number for customer service, account payments, and tax information.

Corporate Office Address

3217 S. Decker Lake Drive, Salt Lake City, UT 84119, United States.

Headquarters Address

3217 S. Decker Lake Drive, Salt Lake City, UT 84119, United States. This physical location should not be confused with the separate P.O. Box addresses used for mortgage correspondence.

Email

Ombudsman email: ombudsman@spservicing.com. This address is published for unresolved customer complaints handled by the Consumer Ombudsman Department, rather than for every type of account document.

Industry

Mortgage servicing, residential loan administration, mortgage account management, escrow and tax-related servicing, and borrower assistance.

Founded

1989, according to SPS company directory information.

Number of Employees

A current official employee count was not verified. Third-party company profiles may show estimates, but those figures can change and should not be treated as an audited company total.

Number of Customers / Accounts

A current official total for the number of mortgage accounts serviced was not confirmed in the sources reviewed. SPS services residential mortgage accounts, but a reliable current account count should be added only if confirmed in a current company disclosure.

Corporate Office Hours

Customer Service / Account Payment / Tax Information: Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time, and Saturday, 8:00 a.m. to 3:00 p.m. Eastern Time. Hazard and flood insurance support has a separate schedule. Confirm current hours on the official contact page before calling.

Website

https://www.spservicing.com/

Investor Relations / Careers Page

Investor Relations: A separate public investor relations page was not verified for SPS.

Careers: https://www.spservicing.com/

Use the official website to locate current employment and company information.

Select Portfolio Servicing Products & Services

Residential Mortgage Servicing

SPS administers residential mortgage accounts and provides borrowers with servicing-related information. Its work may include payment processing, statements, account inquiries, and communication about mortgage obligations.

Mortgage Payment Processing

Borrowers can use the payment methods and remittance instructions provided by SPS. The company publishes a dedicated payment mailing address, so customers should follow the instructions on their current statement and confirm any address changes before sending money.

Mortgage Account Information

Customers can contact SPS for information about their mortgage account, statements, payment history, and related servicing questions. Having the loan number and recent statement available can help the representative locate the correct account.

Escrow and Tax Information

SPS provides support for certain tax and escrow-related matters associated with serviced mortgage loans. Property tax documents may need to be sent to the designated tax department address rather than the general correspondence address.

Hazard and Flood Insurance Servicing

SPS lists a dedicated contact number for hazard and flood insurance matters. Borrowers should use this channel for relevant insurance servicing questions and confirm where policy documents or other required records must be submitted.

Mortgage Assistance Programs

Borrowers who experience financial hardship can contact SPS to ask about available assistance programs and the documents needed for review. Eligibility and options depend on the loan, the borrower’s circumstances, and the applicable program requirements.

Loss Mitigation Document Submission

SPS provides channels for submitting account-specific documents relating to loss mitigation and other mortgage assistance requests. Borrowers should follow the company’s instructions and include the loan number on submitted documents so they can be associated with the correct account.

Notice of Error and Request for Information

Borrowers can send formal mortgage servicing correspondence, including a Notice of Error or Request for Information, to the specific address published by SPS. Such notices should be clearly identified and sent according to the company’s current instructions. Borrowers should keep a copy and proof of delivery.

Online Account Management

SPS offers online account access to help borrowers manage mortgage-related tasks and review available information. Customers should use the official website and avoid following account login links received from unexpected messages.

Consumer Ombudsman Services

SPS has a Consumer Ombudsman Department for complaints or disputes that remain unresolved after the initial customer service process. The department publishes its own contact channels and hours for this escalation route.

Real Estate Owned Property Information

SPS provides information about certain residential properties where a foreclosure sale or deed in lieu has been completed. Availability and property-related procedures depend on the specific listing and circumstances.

Select Portfolio Servicing Corporate Phone Numbers

Corporate Phone Number

A separate verified corporate switchboard number was not identified. For general servicing inquiries, SPS publishes 1-800-258-8602 as its main customer service number.

Corporate Headquarters Number

A distinct headquarters switchboard number was not verified. Borrowers can call 1-800-258-8602 and ask for the appropriate department.

Headquarters Number

A separate telephone number specifically designated for the physical headquarters was not verified. The main published servicing contact is 1-800-258-8602.

Corporate Office Number

A separate public corporate office number was not verified. Use SPS’s main customer service line for account-related questions.

Customer Service Number

1-800-258-8602.
SPS lists this number for customer service, account payments, and tax information.

Customer Support Number

1-800-258-8602.
This is the main published customer support number for mortgage servicing inquiries.

Toll-Free Number

1-800-258-8602.
This is the published toll-free customer service number.

Sales Number

A separate public sales number was not verified. SPS primarily provides mortgage servicing rather than acting as a general retail sales business.

Billing Number

1-800-258-8602.
The official contact page lists this number for account payment and tax information as well as customer service.

Regional Office Number

A separate regional office telephone number was not verified. Customers should use the main contact number and request the relevant servicing department.

Branch Office Number

A separate public branch-office number was not verified. SPS’s published contact channels are designed to route customers to the relevant account servicing team.

International Number

1-904-722-7009
SPS lists this number for international customers.

Emergency / After-Hours Number

A universal emergency or after-hours corporate number was not verified. For an imminent foreclosure sale or urgent mortgage assistance situation, SPS’s assistance page instructs borrowers to call 1-888-818-6032 for relevant information. This is an assistance contact, not a general emergency services number.

Investor Relations Number

A separate public investor relations number was not verified.

Media / Press Number

A separate public media or press telephone number was not verified in the official contact information reviewed.

Human Resources Number

A separate public human resources telephone number was not verified. Use the official website for current company and employment information.

Assistance Programs Number

1-888-818-6032.
SPS lists this number for assistance programs. Borrowers should explain the urgency of their circumstances and ask which documents or forms are required.

Hazard / Flood Insurance Number

1-800-641-2754.
SPS lists this number for hazard and flood insurance servicing. Published hours are Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time.

Consumer Ombudsman Number

866-662-0035.
SPS publishes this number for unresolved complaints handled by its Consumer Ombudsman Department. The listed hours are Monday through Friday, 10:00 a.m. to 7:00 p.m. Eastern Time.

Fax Number

General correspondence and loan solutions: 1-801-293-3936 or 1-866-867-3019. For formal documents, verify the correct fax number and submission instructions on SPS’s official website.

How to Reach a Real Person at Select Portfolio Servicing

Start by calling SPS customer service at 1-800-258-8602. The company lists this number for customer service, account payments, and tax information. Follow the prompts for the type of assistance you need, such as payment questions, statements, escrow, or mortgage account information. If you are calling from outside the United States, SPS lists 1-904-722-7009 for international customers.

Before calling, prepare your SPS loan number, the borrower’s name, the property address, recent mortgage statements, and any relevant payment confirmation or correspondence. If your issue concerns a tax notice, insurance document, hardship request, or disputed account entry, explain the document or transaction involved and ask where it should be submitted. Do not send sensitive account documents to an address that is not designated for the particular request.

If customer service does not resolve the issue, ask for the next escalation route and keep the case number and details of the conversation. SPS specifically directs borrowers with unresolved complaints to its Consumer Ombudsman Department, which can be reached at 866-662-0035 or ombudsman@spservicing.com. The physical Salt Lake City address is not a substitute for using the correct servicing or formal correspondence channel.

How to File a Complaint Against Select Portfolio Servicing

Complaints may involve mortgage payment processing, escrow balances, tax or insurance records, servicing errors, loss mitigation, customer service, or requests for information. Keep copies of mortgage statements, payment records, notices, letters, and earlier case numbers. If you are submitting a formal Notice of Error or Request for Information, use the specific SPS address and instructions for that type of correspondence.

Step 1: Contact Customer Service

Call SPS at 1-800-258-8602 and explain the mortgage servicing issue. Provide your loan number and the relevant payment date, statement period, or correspondence details. Ask for a reference number and a clear explanation of the next steps. If the problem concerns an urgent foreclosure or hardship situation, state the urgency at the beginning of the call.

Step 2: Contact the Relevant Department

Ask SPS to direct you to the department responsible for the issue. For example, payment processing, tax information, hazard or flood insurance, and mortgage assistance can involve different teams. Use the specialized contact information when applicable and make sure the representative explains what documents are required.

Step 3: Request Supervisor or Management Review

If the first response does not resolve the issue, ask for a supervisor or a more senior servicing representative to review the case. Explain what you believe is incorrect, what steps have already been taken, and what outcome you are requesting. Keep a record of the date, representative details if provided, case number, and any promised response date.

Step 4: Use the Company’s Written Complaint Channel

Submit a written complaint through the official SPS contact or document submission options. Include the loan number, property address, a chronological description of the issue, and copies of relevant statements or payment confirmations. For formal servicing disputes, carefully follow the instructions for a Notice of Error, Request for Information, or Qualified Written Request rather than sending the document to a general mailing address.

Step 5: Contact Corporate Headquarters

If ordinary customer service has not resolved the complaint, send a concise escalation to Select Portfolio Servicing, Inc., 3217 S. Decker Lake Drive, Salt Lake City, UT 84119, or ask customer service how a corporate concern should be routed. Keep in mind that SPS also publishes separate P.O. Box addresses for general correspondence and formal mortgage servicing notices. Use the address that matches your request and keep proof of delivery.

Step 6: Use the Specialized Complaint or Dispute Department

SPS directs customers with unresolved concerns to its Consumer Ombudsman Department. The published contact details are 866-662-0035, ombudsman@spservicing.com, and mail to Attn: Consumer Ombudsman, P.O. Box 65250, Salt Lake City, UT 84165-0250. The listed telephone hours are Monday through Friday, 10:00 a.m. to 7:00 p.m. Eastern Time. This channel is for unresolved complaints and should not replace the designated submission process for tax, bankruptcy, or loss mitigation documents.

Step 7: File With the Appropriate Regulator

For a mortgage servicing complaint, consider submitting a complaint to the Consumer Financial Protection Bureau (CFPB), which accepts complaints about many mortgage servicing issues. Depending on the nature of the concern, other state or federal regulators may also be relevant. Explain the problem, identify the loan servicer, include relevant dates and amounts, and attach the evidence requested by the complaint process.

Step 8: Use Consumer Protection or Financial Dispute Options

If the complaint involves suspected unfair practices, inaccurate credit reporting, or a broader consumer finance issue, consider contacting the appropriate state consumer protection office or using an applicable financial complaint process. The correct route depends on the issue and the agencies’ jurisdiction. Keep records of submissions and responses, and avoid assuming that one complaint filing automatically pauses payment obligations or legal deadlines.

Step 9: Consider Formal Legal or Arbitration Procedures

If the matter remains unresolved, particularly where foreclosure, credit reporting, or significant financial loss is involved, consider speaking with a qualified attorney or housing counseling organization. Review the mortgage documents, applicable servicing rules, and any formal dispute deadlines. Maintain copies of all letters, delivery confirmations, payment records, regulator complaints, and responses so that the history of the dispute is clear.