Overstock
Overstock
Overstock is an American e-commerce retail brand best known for online furniture, home décor, rugs, bedding, lighting, mattresses, outdoor products, kitchen items, and other home-related merchandise. The business was founded in 1999 and grew into one of the early large U.S. online retailers, originally operating through Overstock.com, Inc. and building its identity around discounted and value-oriented online merchandise.
The corporate structure behind Overstock has changed dramatically. Overstock.com, Inc. acquired the Bed Bath & Beyond brand and related intellectual property in 2023, renamed itself Beyond, Inc. later that year, and then changed its corporate name to Bed Bath & Beyond, Inc. in August 2025. On August 14, 2026, the parent company changed its name again to Neighborhood Intelligence, Inc., and its shares began trading on Nasdaq under ticker NXH on August 17, 2026. Overstock remains one of the operating consumer brands within that broader organization.
Another important update concerns headquarters. Neighborhood Intelligence announced in August 2026 that it intends to relocate its corporate headquarters to Nashville, Tennessee. However, the company’s latest SEC filings through October 5, 2026 still identify 433 W. Ascension Way, 3rd Floor, Murray, UT 84123 as the principal executive office. Therefore, Murray remains the current verified legal headquarters until a subsequent filing confirms the Nashville move has been completed.
Neighborhood Intelligence, Inc. / Overstock
433 W. Ascension Way, 3rd Floor
Murray, UT 84123
United States
This remains the latest SEC-verified principal executive office as of October 2026.
Current legal parent company
Neighborhood Intelligence, Inc.
433 W. Ascension Way, 3rd Floor
Murray, UT 84123
Corporate and investor correspondence should use the most recent address supplied by Neighborhood Intelligence or the specific department involved.
As of the latest SEC filings reviewed, the Murray address remains current.
Transfer agent
Computershare Investor Services
P.O. Box 43023
Providence, RI 02940-3023
Phone: 781-575-2879.
The parent company has announced a planned move to
Nashville, Tennessee
However, a precise replacement principal executive office address has not yet superseded the Murray address in the latest October 2026 SEC filings. The Nashville location should therefore be described as announced future headquarters, not yet as the legally confirmed current headquarters.
801-947-3100
Current Neighborhood Intelligence corporate number.
1-833-895-1554
Current Overstock Customer Care number.
433 W. Ascension Way, 3rd Floor, Murray, UT 84123
433 W. Ascension Way, 3rd Floor, Murray, UT 84123
Latest SEC-verified address as of October 2026.
Investor Relations: ir@beyond.com
Media Relations: pr@beyond.com
Recruiting: careers@beyond.com.
Overstock Customer Care is primarily handled through phone and the online Help Center.
E-Commerce, Home Furnishings, Furniture, Online Retail, Home Décor and Digital Marketplace Services
1999
The business that became the current parent company originated as Overstock.com.
Overstock brand-only employee numbers are not separately disclosed.Employees supporting Overstock are now part of Neighborhood Intelligence and related operating businesses.
Neighborhood Intelligence, Inc.
Marcus Lemonis
Current company materials identify him as Executive Chairman and Chief Executive Officer.
Nasdaq: NXH
Neighborhood Intelligence began trading under NXH on August 17, 2026.
Corporate office visitor hours are not prominently published.
Overstock Customer Care currently operates
Monday to Friday: 10:00 AM to 8:00 PM ET
Saturday to Sunday: 9:00 AM to 7:00 PM ET.
Investor Relations
Careers
https://www.beyond.com/careers
Overstock sells furniture for living rooms, bedrooms, dining rooms, home offices, entryways, and other residential spaces.Products can include sofas, chairs, beds, dressers, tables, cabinets, desks, and storage furniture from numerous third-party brands.
Home décor products include mirrors, wall art, decorative accessories, clocks, vases, shelving, seasonal décor, and other products intended to personalize residential spaces.The assortment changes frequently as marketplace suppliers add and remove products.
Rugs remain a major Overstock category.
Customers can shop area rugs, runners, outdoor rugs, modern designs, traditional styles, washable rugs, and a range of sizes, fibers, and price points.
Overstock sells sheets, comforters, duvets, pillows, quilts, mattress pads, blankets, and other bedding products.
Customers can compare products by material, bed size, style, brand, and price.
Mattresses include memory foam, hybrid, innerspring, and other sleep products.Customers can also purchase bed frames, foundations, mattress toppers, and related bedroom accessories.
The lighting assortment includes chandeliers, ceiling fixtures, wall lighting, floor lamps, table lamps, outdoor lighting, and decorative fixtures.Products range from practical everyday lighting to premium design-focused pieces.
Overstock carries dining furniture, cookware, kitchen storage, dinnerware, appliances, barware, and other kitchen-related products.Selection varies according to marketplace inventory.
Customers can shop patio sets, outdoor seating, dining furniture, umbrellas, cushions, fire pits, storage, and related products for decks, patios, gardens, and yards.
Home improvement merchandise can include fixtures, hardware, bathroom products, storage solutions, tools, and renovation-related home goods.The specific assortment changes as the company adjusts its marketplace strategy.
Overstock operates largely as an online marketplace and e-commerce retailer.Products can be sold through third-party merchants and suppliers, which means shipping, return, and warranty terms may vary by item.
The current Overstock credit card is issued by Comenity Capital Bank, a Bread Financial company.
The card can provide financing options and promotional benefits for eligible Overstock purchases.
Qualifying cardholders may receive promotional financing or other credit-plan options.Minimum payments remain required and credit approval applies.
Overstock customers can use My Account to manage purchases, track orders, review order history, initiate qualifying support requests, and access customer-service tools.
Customers can monitor shipment progress through Overstock’s account and support system.For delayed, damaged, or missing shipments, Customer Care can review the order and carrier information.
Overstock maintains online return procedures through its Help Center.
Eligibility depends on the item, seller, return window, condition, and product-specific terms.
Refunds are processed according to the original transaction, return status, payment method, and applicable item terms.Customers should retain order numbers, shipment tracking, and return confirmation until the refund is completed.
Overstock’s online Help Center provides self-service information and guided assistance for orders, returns, payments, account issues, and product questions.
Overstock Customer Care is available at
1-833-895-1554
with current published hours seven days a week.
801-947-3100
801-947-3100
801-947-3100
801-947-3100.
1-833-895-1554
1-833-895-1554.
1-833-895-1554
Overstock does not publish a separate telephone Sales Department.
Purchases are completed online through Overstock.com.
For Overstock order billing
1-833-895-1554
For Overstock Credit Card matters, contact Bread Financial:
1-800-377-1263.
1-888-819-1918.
No universal public regional-office number is published.
Not applicable to Overstock’s core online-retail model.
No single universal international Overstock Customer Service number is prominently published.
No corporate emergency or after-hours hotline is published.
No dedicated Investor Relations telephone number is prominently listed.
ir@beyond.com.
No permanent press phone number is prominently listed.
pr@beyond.com.
781-575-2879
Computershare Investor Services.
No universal applicant phone number is published.
Recruiting email
careers@beyond.com.
Not applicable.
For orders, returns, damaged products, shipment problems, refunds, or account questions, call 1-833-895-1554. Current published hours are Monday through Friday from 10:00 AM to 8:00 PM ET and Saturday through Sunday from 9:00 AM to 7:00 PM ET. Have your order number, account email, delivery address, payment method, product information, and any shipping or return tracking information ready.
If the issue concerns the Overstock Credit Card rather than a merchandise transaction, contact Bread Financial at 1-800-377-1263. Credit-card representatives are better positioned to handle account statements, financing, payment, credit-limit, and card-account issues than Overstock’s merchandise-support staff.
Corporate, investor, media, or strategic matters should be directed to the parent company, Neighborhood Intelligence, Inc. The current corporate phone is 801-947-3100, while investor and media contacts use ir@beyond.com and pr@beyond.com. The company has announced a headquarters relocation to Nashville, but its latest October 2026 SEC filings still list Murray, Utah as the principal executive office.
Overstock complaints may involve damaged or missing products, returns, refunds, seller issues, shipping delays, incorrect merchandise, recurring charges, credit-card financing, privacy, or account access. Before escalating, gather the order number, product description, seller name where shown, tracking history, photographs, return confirmation, payment records, and previous Customer Care case information.
Call 1-833-895-1554 or use the Overstock Help Center. Explain the problem, provide the order number and relevant dates, and tell the representative what resolution you are requesting. If the product is damaged or incorrect, take clear photographs before discarding packaging. Keep any case number, return authorization, or written support response.
If the issue concerns the Overstock Credit Card, contact Bread Financial at 1-800-377-1263. Marketplace seller issues, delivery problems, returns, and product complaints should remain with Overstock Customer Care unless the company directs you to a specific seller or carrier. Using the correct support channel reduces delays and prevents account issues from being mixed with merchandise disputes.
If Customer Care cannot resolve the complaint, ask for supervisor or escalation review. Provide the previous case history, screenshots, tracking information, photos, and return documentation. State precisely whether you are seeking replacement merchandise, a refund, account correction, shipping reimbursement, or another specific outcome.
Use Overstock’s Help Center and guided support request system to document the complaint in writing. Written support is particularly useful when screenshots, tracking details, product photos, or return evidence need to be reviewed. Save copies of all messages and confirmation numbers.
For a serious unresolved corporate complaint, correspondence can currently be sent to Neighborhood Intelligence, Inc., 433 W. Ascension Way, 3rd Floor, Murray, UT 84123. Although the company has announced plans to move its headquarters to Nashville, the Murray address remains the latest SEC-verified principal executive office as of October 2026.
Credit-card disputes should follow the dispute procedures provided by Bread Financial and Comenity Capital Bank. Overstock’s current Terms also contain a disputes section covering arbitration, class-action waiver, and related formal procedures for certain claims. Customers should review the version of the Terms applicable to their transaction before initiating a formal dispute.
The appropriate regulator depends on the complaint. Product-safety concerns can be reported to the Consumer Product Safety Commission, while credit-card complaints may fall under the Consumer Financial Protection Bureau or the card issuer’s banking regulator. Privacy complaints can involve applicable state privacy authorities, and marketplace conduct may fall under state consumer-protection agencies.
Customers can consider filing with their state Attorney General or consumer-protection agency when an ordinary retail dispute remains unresolved. Payment disputes may also be raised with the card issuer or payment provider where applicable. Keep order records, screenshots, photos, return tracking, billing statements, and all Overstock responses before escalating.
Overstock’s current Terms include binding arbitration provisions for many disputes, subject to stated exceptions and legal requirements. Before beginning arbitration or litigation, review the current Terms, required notices, claim deadlines, and available small-claims options. For high-value disputes or complex claims involving credit, fraud, or substantial financial loss, consulting an attorney may be appropriate.
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