Metro PCS Headquarters & Corporate Office

About Metro PCS

Metro PCS, now branded as Metro by T-Mobile, is a prepaid wireless service brand operated by T-Mobile US, Inc.

Metro provides wireless voice, messaging, data, mobile broadband, smartphones and related wireless services to customers across the United States.

MetroPCS was previously an independent wireless company headquartered in Richardson, Texas. After its merger with T-Mobile, Metro became part of T-Mobile US and was rebranded as Metro by T-Mobile.

Today, T-Mobile’s corporate headquarters and principal executive offices are located at 12920 SE 38th Street, Bellevue, Washington 98006. T-Mobile’s current SEC filing confirms the Bellevue address and corporate phone number.

Quick Information

Current Brand Name

Metro by T-Mobile

Former Name

MetroPCS

Parent Company

T-Mobile US, Inc.

Industry

Wireless telecommunications

Headquarters

Bellevue, Washington

Corporate Headquarters Address

12920 SE 38th Street
Bellevue, WA 98006-1350
United States

Corporate Phone

(425) 378-4000

Customer Service

1-888-863-8768

Parent Company CEO

Mike Sievert

Parent Company

T-Mobile US, Inc.

Official Website

https://www.metrobyt-mobile.com/

Parent Company Website

https://www.t-mobile.com/

Metro by T-Mobile operates under T-Mobile, whose corporate headquarters are in Bellevue, Washington.

Products and Services

Metro by T-Mobile offers:

• Prepaid wireless plans
• Unlimited wireless plans
• Smartphone plans
• 5G service
• Mobile data
• Text messaging
• Voice calling
• Mobile hotspots
• Smartphones
• Mobile accessories
• Device upgrades
• Number transfers
• Family plans
• International calling options
• Online account management

Available plans, pricing and promotions may change.

Corporate Phone Numbers and Contact Information

T-Mobile Corporate Office

Phone: (425) 378-4000

This is the corporate telephone number for T-Mobile US.

Metro Customer Service

Phone: 1-888-863-8768

Metro customers should generally use Metro’s customer-service channel for account, billing, device and wireless-service issues.

Local Metro Stores

Customers can also visit an authorized Metro by T-Mobile retail location for eligible account and device assistance.

How to Reach a Real Person at Metro

Before contacting customer service, have:

• Metro phone number
• Account information
• Account PIN when required
• Device information
• IMEI, when relevant
• Billing information
• Order number
• Description of the problem

Never share account passwords, verification codes or PINs with unsolicited callers.

Metro PCS Headquarters and Corporate Office Address

Metro by T-Mobile

c/o T-Mobile US, Inc.

12920 SE 38th Street

Bellevue, WA 98006-1350

United States

Corporate Phone: (425) 378-4000

T-Mobile’s current SEC filings identify this as its principal executive office.

Wireless Customer Assistance

Metro customers may need help with:

• Wireless plans
• Account access
• Billing
• Payments
• SIM cards
• eSIM
• Phone upgrades
• Device activation
• Number transfers
• Coverage
• Network issues
• Mobile data
• Text messages
• International services
• Account changes

Device and Account Assistance

Customers experiencing device problems should keep the phone’s model, account information and purchase details available.

For lost or stolen devices, customers should contact Metro as soon as possible to protect the account and service.

How to File a Complaint Against Metro PCS

Step 1: Contact Metro customer service.

Step 2: Provide your account and phone information.

Step 3: Explain the problem clearly.

Step 4: Request the resolution you want.

Step 5: Save the case or reference number.

Step 6: Keep bills, receipts, emails and screenshots.

Step 7: Request management escalation if needed.

Step 8: For unresolved telecommunications disputes, customers may consider contacting the appropriate state or federal regulatory authority.

Corporate Information

Metro by T-Mobile is part of T-Mobile US, Inc. T-Mobile operates Metro by T-Mobile as one of its flagship brands alongside T-Mobile and other wireless offerings.

The old MetroPCS Richardson headquarters information found on older websites refers to the former independent MetroPCS organization and should not be presented as the current parent company’s headquarters.

Frequently Asked Questions

1. Where is Metro PCS headquartered?

Metro by T-Mobile operates under T-Mobile US, whose corporate headquarters are at 12920 SE 38th Street, Bellevue, Washington 98006.

2. What is Metro PCS’s customer service number?

Metro by T-Mobile customer service can be reached at 1-888-863-8768.

3. Is Metro PCS still an independent company?

No. MetroPCS is now operated as Metro by T-Mobile, a brand of T-Mobile US.

4. What services does Metro by T-Mobile provide?

Metro provides prepaid wireless plans, smartphones, voice, messaging, mobile data, 5G and related wireless services.

5. How do I contact Metro customer service?

Customers can contact Metro by T-Mobile through its official customer-service resources or visit an authorized Metro store.

6. How do I complain about Metro PCS?

Contact Metro customer service first and provide account and service details. If necessary, request escalation.

7. Can I visit Metro’s corporate headquarters?

The Bellevue T-Mobile corporate office should not automatically be treated as a public walk-in Metro customer-service location.

8. Who owns Metro by T-Mobile?

Metro by T-Mobile is operated by T-Mobile US, Inc.

9. What happened to the old MetroPCS headquarters in Richardson?

The Richardson address belonged to the former independent MetroPCS organization. After MetroPCS became part of T-Mobile, the current corporate headquarters are associated with T-Mobile in Bellevue, Washington.