Metro PCS
About Metro by T-Mobile
Metro by T-Mobile is an American prepaid wireless brand owned and operated by T-Mobile US, Inc. It provides prepaid mobile-phone plans, smartphones, tablets, connected-device service, home internet, account-management tools, and wireless support. Customers can obtain service online or through a nationwide network of Metro retail stores and authorized dealers.
The business began as General Wireless, Inc. in 1994 and later became known as MetroPCS. MetroPCS developed as a regional prepaid wireless provider before expanding into additional markets. T-Mobile completed its combination with MetroPCS in 2013, and the consumer brand was renamed Metro by T-Mobile in 2018 to reflect its use of T-Mobile’s network and corporate resources.
Metro by T-Mobile is no longer an independent Texas-headquartered public company. Its corporate operations are handled by T-Mobile US, which maintains its principal executive headquarters in Bellevue, Washington. Older online listings that identify Richardson, Texas, as the current MetroPCS headquarters refer to the former independent company and should not be treated as the current headquarters for corporate correspondence.
Quick Information
Corporate Phone Number
Metro by T-Mobile does not publish a separate current corporate-office telephone number.
Customers should use Metro Customer Service instead of old MetroPCS corporate numbers found in third-party directories.
Customer Service Number
1-888-863-8768
Metro promotes this number as 1-888-8-METRO-8 for customer service, account assistance, sales, and payments.
Corporate Office Address
T-Mobile US, Inc.
12920 SE 38th Street
Bellevue, WA 98006
United States
Metro by T-Mobile is a T-Mobile brand, so corporate matters are handled through T-Mobile US.
Headquarters Address
12920 SE 38th Street
Bellevue, WA 98006
United States
This is the principal executive-headquarters address of Metro’s parent company, T-Mobile US.
Metro does not publish one universal customer-service email address.
Customers can use telephone support, online chat, the myMetro application, digital support, or a Metro retail store.
Industry
Prepaid wireless telecommunications
Founded / Established
1994
The business was founded in 1994, later operated as MetroPCS, and became Metro by T-Mobile in 2018.
Number of Employees
Part of T-Mobile US’s workforce
Metro does not publish a standalone employee count because it operates as a T-Mobile brand. Its operations involve retail, customer care, wireless technology, marketing, sales, and corporate teams.
Corporate Office Hours
Metro does not publish a separate public visitor schedule for a corporate office.
Customer-support and retail-store hours vary. Customers should check the official store locator for current local hours.
Website
https://www.metrobyt-mobile.com/
Investor Relations
https://investor.t-mobile.com/
Metro is not independently traded. T-Mobile US trades on Nasdaq under the symbol TMUS.
Careers Page
Metro retail and corporate opportunities are advertised through T-Mobile’s careers website.
Metro by T-Mobile Products & Services
Metro provides prepaid wireless and connected-device services without traditional annual service contracts.
Prepaid Phone Plans
Metro offers prepaid plans with talk, text, and mobile data.
Prices, taxes, hotspot allowances, promotional benefits, and eligibility requirements vary by plan.
Smartphones
Customers can purchase compatible Apple, Samsung, Motorola, REVVL, and other smartphones.
Promotional prices may depend on activation, number transfer, identity verification, and plan selection.
Bring Your Own Phone
Customers can activate an eligible unlocked device on Metro.
The device must be compatible with Metro’s network and satisfy activation requirements.
5G and 4G LTE Service
Metro customers use T-Mobile’s wireless network for eligible 5G and 4G LTE service.
Coverage and speeds vary according to location, device, signal conditions, congestion, and plan terms.
Mobile Hotspot
Selected plans include mobile-hotspot data.
The amount of high-speed hotspot data and any limitations depend on the plan.
Tablets and Smartwatches
Metro provides plans for eligible tablets, smartwatches, and connected devices.
A compatible device and qualifying account may be required.
Home Internet
Metro offers home-internet service at eligible addresses through T-Mobile’s network.
Availability, performance, equipment, and pricing depend on the service location.
myMetro Application
The myMetro application allows customers to manage accounts, review plan information, make payments, and access support tools.
Available features may differ according to the account and device.
Handset Protection
Eligible customers can purchase protection for qualifying devices.
Claims, deductibles, exclusions, and replacement conditions are governed by the protection agreement.
Retail-Store Services
Metro stores assist with devices, plans, activations, upgrades, accessories, and selected payment services.
Inventory and services vary, and some stores are independently operated authorized dealers.
Metro by T-Mobile Corporate Phone Numbers
Metro Customer Service Number
1-888-863-8768
This is Metro’s official customer-service, sales, and account-support number.
Metro Customer Support Short Code
611
Dial 611 from a Metro phone to reach Customer Service.
Metro Payment Number
1-888-863-8768
Customers can use Metro’s main telephone number to access payment services.
Metro Payment Short Code
*99
Dial *99 from a Metro phone to access the telephone payment system.
Metro Sales Number
1-888-863-8768
Customers interested in joining Metro can call this number for sales assistance.
Premium Handset Protection Number
1-800-316-2075
Metro publishes this number for premium handset-protection claims and assistance.
Emergency Number
911
Use 911 for police, fire, ambulance, or another immediate public-safety emergency.
How to Reach a Real Person at Metro by T-Mobile
Call Metro Customer Service at 1-888-863-8768 or dial 611 from an active Metro phone. Follow the prompts for billing, payments, activation, device support, plan changes, account access, or another service problem. Customers can also use online chat, the myMetro application, or visit a Metro store. If the matter involves an in-store transaction, contact the specific store first and ask for the manager.
Before contacting support, have the Metro telephone number, account PIN, device model, IMEI when relevant, payment information, receipt, and important dates ready. Clearly explain the problem and requested resolution. If the first representative cannot resolve the issue, ask for a supervisor and request a case number. Never give an account PIN or one-time security code to an unsolicited caller, email sender, or social-media account.
Metro by T-Mobile Headquarters & Corporate Office Address
T-Mobile US Corporate Headquarters
T-Mobile US, Inc.
12920 SE 38th Street
Bellevue, WA 98006
United States
Metro by T-Mobile is owned and operated by T-Mobile US.
Metro Customer Relations Mailing Address
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
United States
Metro publishes this mailing address for general T-Mobile Customer Relations correspondence.
Former MetroPCS Headquarters
Older directories may identify Richardson, Texas, as MetroPCS headquarters.
That information relates to the former independent MetroPCS business and should not be used as Metro’s current corporate address.
Metro Retail Stores
Metro operates through company and authorized-dealer retail locations throughout the United States.
Use the official store locator to obtain current addresses, numbers, and hours.
How to File a Complaint Against Metro by T-Mobile
Step 1: Contact Metro Customer Service
Call 1-888-863-8768 or dial 611 from a Metro phone.
Provide the Metro number, account PIN, device details, and a clear description of the issue.
Step 2: Request a Supervisor
If the representative cannot resolve the complaint, ask for a supervisor.
Request a case number and record the representative’s name and contact date.
Step 3: Contact the Metro Store
For an in-store purchase, trade-in, SIM, activation, or device complaint, contact the store involved.
Ask for the store manager and retain all receipts.
Step 4: Document the Complaint
Save payment confirmations, screenshots, chat transcripts, promotional terms, account records, and store receipts.
Do not publish sensitive account information in public reviews or social-media posts.
Step 5: Submit a Written Complaint
Mail an unresolved complaint to:
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
United States
Include the Metro number, case number, complaint history, evidence, and requested resolution.
Step 6: File a Handset-Protection Claim
Call 1-800-316-2075 when the issue involves premium handset protection.
Follow the claim administrator’s instructions and retain claim and replacement records.
Step 7: Secure the Account
Change the account PIN and contact Metro immediately if account takeover, unauthorized SIM replacement, or fraudulent payments are suspected.
Do not share passwords or temporary security codes.
Step 8: Review External Complaint Options
Unresolved telecommunications complaints may be submitted to the Federal Communications Commission, Federal Trade Commission, state attorney general, or another appropriate authority.
Review Metro and T-Mobile’s current dispute terms before pursuing a formal claim.
