Hotels.com Headquarters & Corporate Office

About Hotels.com

Hotels.com is a major online accommodation-booking platform that helps travelers search for and reserve hotels, resorts, vacation properties and other lodging. The business began in 1991 as Hotel Reservations Network, initially providing discounted hotel bookings through a telephone reservation service. The Hotels.com website and brand were formally launched in 2002, marking the company’s transition into a major online travel-booking business. Historical company filings confirm that the Hotels.com website launched in March 2002 after the earlier Hotel Reservations Network business had operated for approximately a decade.

Hotels.com is currently part of Expedia Group, Inc., one of the world’s largest online travel companies. Expedia Group identifies Hotels.com as one of its flagship consumer travel brands alongside Expedia and Vrbo. Through Expedia Group’s broader technology and lodging network, Hotels.com connects travelers with hotels and other accommodation providers around the world. Expedia Group reported approximately 3.6 million lodging properties available across its platform at the end of 2025, including hotels and alternative accommodations.

Hotels.com, L.P. continues to maintain a legal business presence at 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240, while Expedia Group’s corporate headquarters and principal executive offices are at 1111 Expedia Group Way W., Seattle, Washington 98119. This distinction is important because older headquarters directories may identify Dallas as the entire corporate headquarters, while current parent-company executive operations are based in Seattle.

Quick Information

Corporate Phone Number

+1 (206) 481-4252

Hotels.com’s current legal information lists this U.S. telephone number for Hotels.com, L.P.

The number is associated with the company’s U.S. legal contact information and should not automatically be treated as a dedicated booking-assistance line.

Customer Service Number

Hotels.com does not currently publish one universal U.S. customer-service telephone number prominently across its main Help Center.

The company directs travelers to its Help Center and virtual assistant, where booking-specific phone or chat support can be provided based on the reservation and issue.

For the most accurate support, customers should sign in to their Hotels.com account and access the Help Center connected to the booking.

Corporate Office Address

Hotels.com, L.P.
5400 LBJ Freeway, Suite 500
Dallas, TX 75240
United States

Current Expedia legal documentation identifies this as the U.S. address of Hotels.com, L.P.

Headquarters Address

For Hotels.com’s parent-company executive headquarters:

Expedia Group, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Current 2026 SEC filings identify this address as Expedia Group’s principal executive offices.

Email

Hotels.com does not publish one universal public email address for every U.S. customer-service matter.Travelers are directed to the Hotels.com Help Center for booking-specific support, including chat and other contact options.For privacy-related Expedia Group matters:

privacy@expedia.com

Industry

Online Travel, Hotel Booking, Accommodation Reservations, Travel Technology, Tourism and E-Commerce

Founded

1991

Hotels.com began in 1991 as Hotel Reservations Network.

The Hotels.com brand and website were launched in 2002.

Number of Employees

Hotels.com does not currently publish a separate standalone employee count because it operates as part of Expedia Group.

Expedia Group: approximately 16,000 employees

As of December 31, 2025, Expedia Group reported approximately 16,000 employees across nearly 50 countries.

Corporate Office Hours

Hotels.com does not publish standard public walk-in hours for its Dallas legal office.

Traveler support is primarily handled digitally through the Hotels.com Help Center, virtual assistant and booking-specific support channels.

Website

Hotels.com

The platform provides hotel and accommodation searches, booking management, loyalty benefits, trip information and traveler support.

Investor Relations

Hotels.com is not separately publicly traded.

Its parent company, Expedia Group, Inc., is publicly traded on Nasdaq under ticker symbol EXPE.

Expedia Group Investor Relations provides SEC filings, annual reports, earnings releases and shareholder information.

Careers Page

Hotels.com employment opportunities are generally managed through Expedia Group Careers.

Expedia Group employs professionals in technology, product development, customer service, marketing, finance, travel operations and numerous other functions.

Hotels.com Products & Services

Hotel Booking

Hotels.com allows travelers to search for and reserve hotel accommodation online.

Customers can compare properties according to destination, travel dates, price, amenities and other factors.

Resort Booking

The platform includes resort properties in destinations around the world.

Travelers can search for beach resorts, luxury properties, family resorts and other accommodation categories.

Vacation Accommodation

Hotels.com also lists certain vacation properties and alternative accommodation types.

Property availability varies according to location and travel dates.

International Accommodation

Hotels.com supports lodging searches in destinations around the world through Expedia Group’s global travel marketplace.

Expedia Group reported approximately 3.6 million lodging properties available across its broader marketplace at the end of 2025.

Mobile Booking

Travelers can use Hotels.com mobile applications to search for properties, manage trips and access booking information.

Booking Management

Customers can access existing reservations through their Hotels.com account.

Available tools can include itinerary review, reservation changes and cancellation options depending on the property’s terms.

Traveler Support

Hotels.com provides traveler assistance through its Help Center.

The company specifically directs customers with questions or complaints about reservations to the Help Center and chat function.

Virtual Assistant

Hotels.com provides automated support through its virtual assistant.

This can help customers identify the appropriate support path for reservation changes, cancellations, refunds and other travel questions.

One Key

Hotels.com participates in One Key, Expedia Group’s travel-rewards program.

Eligible travelers can earn and redeem rewards across participating Expedia Group brands according to current program terms.

Member Prices

Hotels.com may offer special pricing or discounts to eligible signed-in members.

Discount availability depends on property, destination and travel dates.

Property Search and Filters

Travelers can filter accommodations using factors such as price, guest rating, property type, amenities and location.

Hotel Reviews

Hotels.com includes traveler ratings and reviews that can help customers compare accommodation options.

Maps and Destination Search

Travelers can use location and map-based tools to compare properties near attractions, business districts and other destinations.

Cancellation Management

Cancellation options depend on the property and rate selected.

Customers should review the cancellation policy before booking because refundable and non-refundable conditions can differ.

Refund Support

When a reservation qualifies for a refund, Hotels.com provides support through its Help Center and booking-management system.

Processing times can depend on the accommodation provider, payment method and booking conditions.

Travel Partner Network

Hotels.com benefits from Expedia Group’s broader network of lodging and travel partners.

Expedia Group connects travelers with lodging, airlines, rental cars, activities and other travel providers.

Hotels.com Corporate Phone Numbers

Corporate Phone Number

+1 (206) 481-4252

Current Hotels.com legal information publishes this U.S. telephone number for Hotels.com, L.P.

Corporate Headquarters Number

For Expedia Group’s current corporate headquarters:

+1 (206) 481-4252

Expedia Group’s August 2026 SEC filing lists this telephone number with its Seattle principal executive offices.

Headquarters Number

+1 (206) 481-4252

Current headquarters:

1111 Expedia Group Way W.
Seattle, WA 98119

Corporate Office Number

+1 (206) 481-4252

This is the current corporate-level number appearing in Expedia Group’s latest 2026 SEC filings.

Customer Support Number

Hotels.com does not currently publish one universal U.S. customer-support number on its main Help Center.

Travelers should sign in and use the booking-specific Hotels.com Help Center, where available chat and telephone support options are provided according to the issue.

Customer Service Number

No single current U.S. customer-service number could be verified through Hotels.com’s main current official support resources.

The recommended route is the Hotels.com Help Center and virtual assistant.

Toll-Free Number

Older Hotels.com materials used toll-free booking numbers, but a current universal toll-free U.S. number is not prominently published through the present Help Center.

Older numbers should not be presented as current without fresh verification.

Sales Number

Hotels.com does not publish a general consumer Sales Number.

Travel reservations are completed through Hotels.com and its digital booking channels.

Support Number

Booking-specific support is provided through the Hotels.com Help Center.

For corporate-level Expedia Group contact:

+1 (206) 481-4252

Billing Number

Hotels.com does not publish a single standalone Billing Number.

Customers with payment, refund or charge questions should use their booking itinerary and Help Center.

Regional Office Number

Hotels.com operates internationally but does not publish one universal regional-office number.

Country-specific Hotels.com websites may provide localized support options.

Branch Office Number

Hotels.com is primarily an online travel platform rather than a traditional branch-office business.

Local Office Number

The Dallas legal entity address does not have a separately published customer-facing local booking number in Hotels.com’s current U.S. Help Center.

International Number

Hotels.com provides localized support according to country or regional website.

There is no one universal international customer-service number for every market.

Emergency / After-Hours Number

Hotels.com does not publish one general corporate emergency line.

Travelers dealing with an active trip or urgent reservation matter should access the booking through the Hotels.com Help Center for the support options associated with that itinerary.

Investor Relations Number

Hotels.com does not maintain its own Investor Relations department.

Investors should use Expedia Group Investor Relations.

Corporate headquarters contact:

+1 (206) 481-4252

Media / Press Number

Hotels.com media matters are generally handled through Expedia Group communications and brand media channels.

A current universal Hotels.com public media telephone number is not prominently published.

Human Resources (HR) Number

Hotels.com does not publish one universal HR number for job applicants.

Applicants should use Expedia Group Careers.

Reservations / Booking Number

Hotels.com currently emphasizes online and app-based booking rather than a universal public booking telephone number.

Customers should create or manage reservations through Hotels.com and use the Help Center for assistance.

How to Reach a Real Person at Hotels.com

For an existing Hotels.com reservation, the most reliable way to reach the appropriate support team is to sign in to Hotels.com, open the relevant booking and use the Help Center or virtual assistant. Hotels.com’s current legal terms specifically direct travelers with questions or complaints to its Help Center and chat function. Booking-specific support is preferable because it allows the service team to identify the hotel, reservation dates, payment and applicable cancellation conditions.

Before contacting support, have the itinerary number, account email, traveler name, hotel name, travel dates and payment information related to the reservation available. For a charge or refund issue, keep screenshots and confirmation emails. The corporate number associated with Expedia Group should not be treated as the primary traveler-support line.

Hotels.com Headquarters & Corporate Office Address

Hotels.com U.S. Legal Office

Hotels.com, L.P.
5400 LBJ Freeway
Suite 500
Dallas, TX 75240
United States

Expedia Group’s current privacy documentation identifies this as the Hotels.com, L.P. U.S. address.

Current Parent Company Headquarters

Expedia Group, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Phone: +1 (206) 481-4252

Current August 2026 SEC filings identify this address as Expedia Group’s principal executive offices.

Principal Executive Offices Address

1111 Expedia Group Way W.
Seattle, Washington 98119
United States

Hotels.com is one of Expedia Group’s flagship travel brands.

Traveler Support Mailing Address

Hotels.com’s current Terms of Service provide the following complaint-support correspondence address:

Attn: Traveler Support
Expedia, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Dallas Corporate Entity Address

Hotels.com, L.P.
5400 LBJ Freeway, Suite 500
Dallas, TX 75240
United States

This remains relevant for the Hotels.com legal entity even though Expedia Group’s executive headquarters are in Seattle.

Historical Hotels.com Headquarters Information

Older Hotels.com corporate materials may list other Dallas addresses such as North Central Expressway.

Those addresses were connected with earlier Hotels.com operations and should not automatically be presented as the current corporate address.

Current legal documentation lists 5400 LBJ Freeway, Suite 500, Dallas, TX 75240.

How to File a Complaint Against Hotels.com

Travelers experiencing a problem with a Hotels.com reservation, cancellation, hotel stay, refund, charge or customer-service interaction should first collect all booking documentation. Useful information includes the itinerary number, hotel name, travel dates, account email, payment receipt, cancellation policy and records of previous conversations.

Step 1: Sign In to Your Hotels.com Account

Begin by signing in to the Hotels.com account used to make the reservation.Open the specific booking involved in the complaint.This helps ensure that support is tied to the correct itinerary.

Step 2: Review the Reservation Terms

Check the cancellation, refund and modification conditions attached to the booking.Some hotel rates are refundable while others are partially refundable or non-refundable.

Step 3: Use the Hotels.com Help Center

Hotels.com instructs travelers with booking questions or complaints to use its Help Center.Open the support options for the relevant reservation and follow the prompts for the specific problem.

Step 4: Use the Virtual Assistant or Chat

Use the Hotels.com virtual assistant or available chat support.Provide the itinerary number and explain the issue clearly.If automated assistance cannot resolve the issue, follow the available escalation path to traveler support.

Step 5: Contact the Property When Appropriate

If the issue concerns room conditions, check-in, amenities or another matter occurring at the property, speak with hotel management.For booking-payment or Hotels.com account issues, continue working with Hotels.com support.

Step 6: Keep Your Complaint Records

Save confirmation emails, chat transcripts, hotel receipts and screenshots.If Hotels.com gives you a case or reference number, keep it for future follow-up.

Step 7: Follow Up Through the Existing Booking

If the issue remains unresolved, return to the same itinerary and support conversation where possible.This can help the next representative see the previous case history.

Step 8: Send Written Traveler Support Correspondence

Hotels.com’s current terms provide:

Attn: Traveler Support
Expedia, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Use this only when written correspondence is appropriate.

Step 9: Escalate Corporate Matters When Appropriate

For a broader corporate matter involving Hotels.com’s parent company:

Expedia Group, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Corporate Phone: +1 (206) 481-4252

Routine reservation complaints should normally remain with Traveler Support.

Step 10: Consider Appropriate External Complaint Options

If a significant travel or payment dispute remains unresolved, travelers may consider the consumer-protection, card-dispute or travel-regulatory process applicable to their jurisdiction.Keep all reservation terms, receipts, support conversations and correspondence before escalating externally.