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- Hotels.com
About Hotels.com
Hotels.com is an online travel-booking platform that allows consumers to search for and reserve hotels, resorts, vacation properties, and other lodging.
The brand operates as part of Expedia Group, one of the world’s largest online travel companies.
Hotels.com has historically been associated with Dallas, Texas, and Hotels.com, LP continues to appear in some legal and privacy materials for certain international regions.
However, this distinction is important for a current U.S. headquarters page: Hotels.com’s U.S. service is now provided through Expedia, Inc., and current Hotels.com Terms identify Expedia, Inc. at 1111 Expedia Group Way W, Seattle, Washington 98119.
Expedia Group’s current 2026 SEC filings also confirm 1111 Expedia Group Way W as its corporate headquarters, with telephone number 206-481-7200.
Quick Information
Industry
Online Travel and Hotel Booking
Parent Company
Expedia Group, Inc.
Corporate Phone Number
206-481-7200
Customer Service Number
Hotels.com primarily handles traveler support through its Help Center and authenticated chat rather than prominently publishing one universal public telephone number.
Corporate Office Address
1111 Expedia Group Way W
Seattle, WA 98119
United States
Headquarters Address
1111 Expedia Group Way W
Seattle, WA 98119
United States
Hotels.com does not publish a universal general traveler-support email. Privacy matters may be directed through Expedia Group privacy channels, including privacy@expedia.com where applicable.
U.S. Service Provider
Expedia, Inc.
Parent Stock Symbol
NASDAQ: EXPE
Main Services
Hotel and Accommodation Booking
Customer Support
Help Center and Chat
Website
Hotels.com Products & Services
Hotel Booking
Customers can search and book hotels in destinations worldwide.
Resorts
Hotels.com provides booking access to qualifying resort properties.
Vacation Properties
Available accommodation may include apartments, vacation homes, and other property types.
Search and Comparison
Travelers can compare properties based on location, price, rating, amenities, and other criteria.
Reviews
Hotels.com provides guest ratings and property reviews.
One Key
Hotels.com participates in Expedia Group’s broader loyalty ecosystem, including One Key where available.
Mobile Booking
Customers can search, reserve, and manage eligible bookings through the Hotels.com app.
Hotels.com Corporate Phone Numbers
Expedia Group Corporate Headquarters
206-481-7200
Current 2026 SEC records identify this number with Expedia Group’s Seattle headquarters.
Hotels.com Traveler Support
Hotels.com currently directs customers with booking questions or complaints to its Help Center and chat system.
Its current Terms specifically state that travelers should use the Help Center for support and complaints.
Property Support
Hotels and lodging partners should use Expedia Group’s dedicated partner-support systems rather than consumer Traveler Support.
How to Reach a Real Person at Hotels.com
Start by signing into Hotels.com and opening the Help Center.
Select the booking involved.
The Hotels.com Terms specifically direct travelers to the Help Center and chat for booking questions and complaints.
Before contacting support, have:
- Itinerary number
- Booking confirmation
- Traveler name
- Property name
- Check-in and check-out dates
- Payment information
- Cancellation details
- Description of the concern
available.
Using the affected reservation generally provides the most direct route to the appropriate support team.
Hotels.com Headquarters & Corporate Office Address
Current U.S. Corporate / Service Address
Expedia, Inc.
1111 Expedia Group Way W
Seattle, WA 98119
United States
Hotels.com’s current Terms state that Expedia, Inc. provides the service and identify this Seattle office as the registered U.S. address.
Expedia Group Headquarters
Expedia Group, Inc.
1111 Expedia Group Way W
Seattle, WA 98119
United States
Corporate Phone: 206-481-7200
Expedia Group’s current corporate records confirm this address.
Important Dallas Address Distinction
Hotels.com, LP continues to appear at:
5400 LBJ Freeway
Suite 500
Dallas, TX 75240
in Expedia Group privacy documentation for certain international regions. However, Expedia’s current data-controller documentation identifies Expedia, Inc. in Seattle as the Hotels.com controller for North America and other major regions.
Therefore, the existing Texas URL can remain for SEO/history, but the page should not incorrectly present the Dallas address as the main current U.S. corporate headquarters.
How to File a Complaint Against Hotels.com
Step 1: Open the Booking
Sign into Hotels.com and locate the reservation involved.
Step 2: Use the Help Center
Select the problem related to the booking.
Step 3: Contact Traveler Support
Use the available Hotels.com chat or authenticated support channel.
Step 4: Request Further Review
Keep:
- Itinerary
- Cancellation details
- Property communications
- Payment records
- Screenshots
- Case information
Step 5: Send Formal Traveler Correspondence
Hotels.com’s current Terms provide:
Expedia, Inc.
Attn: Traveler Support
1111 Expedia Group Way W
Seattle, WA 98119
United States
Step 6: Hotel-Specific Complaints
If the problem concerns property conditions or on-site service, customers may also need to contact the hotel directly.
Step 7: Consumer or Travel Complaint
Serious unresolved payment, cancellation, or booking disputes may be reported to an appropriate consumer-protection authority.
