Brookshire’s Food & Pharmacy
About Brookshire’s Food & Pharmacy
Brookshire’s is a regional supermarket banner operated by Brookshire Grocery Company (BGC), a family-owned grocery business headquartered in Tyler, Texas. The company traces its roots to 1928, when W.T. Brookshire founded the business with a focus on customer service, fresh food, competitive prices, and community involvement. Brookshire’s stores sell groceries, produce, fresh meat, seafood, bakery products, deli foods, floral products, beverages, household essentials, health and beauty products, and other everyday merchandise.
Brookshire Grocery Company has expanded well beyond the original Brookshire’s banner. Its current retail portfolio includes Brookshire’s, Super 1 Foods, Spring Market, FRESH by Brookshire’s, Reasor’s, and FRESH by Reasor’s. Current 2026 company information states that BGC operates more than 220 stores across Texas, Louisiana, Arkansas, and Oklahoma, supported by three distribution centers and corporate offices.
An important current change concerns pharmacy operations. In 2023, BGC agreed to sell 120 pharmacies in Texas, Louisiana, and Arkansas to Walgreens, with most converted to Walgreens pharmacies operating inside BGC stores. Reasor’s pharmacies in Oklahoma were excluded from that transaction and remained with BGC. Therefore, older references to Brookshire’s as operating its own pharmacy network across all markets may now be outdated.
Quick Information
Corporate Phone Number
903-534-3000
This is the current headquarters telephone number associated with Brookshire Grocery Company’s Tyler corporate office.
Customer Service Number
1-888-937-3776
Also written as:
1-888-WE RESPOND
Current Customer Care hours
Monday to Thursday: 8:00 AM to 5:00 PM
Friday: 7:30 AM to 4:00 PM.
Corporate Office Address
Brookshire Grocery Company
1600 W. Southwest Loop 323
Tyler, TX 75701
United States
Headquarters Address
Brookshire Grocery Company
1600 W. Southwest Loop 323
Tyler, TX 75701
United States
Current business and regulatory records continue to identify this Tyler address as the company’s primary corporate location.
Corporate Mailing Address
Brookshire Grocery Company
P.O. Box 1411
Tyler, TX 75710
United States.
Brookshire’s current Contact Us and Terms materials use:
Customer Care / We’re Listening: available through the official Contact Us form and published company email channel.
Privacy and Customer Care correspondence can also be directed through the contact information in Brookshire’s Privacy Policy.
Industry
Grocery Retail, Supermarkets, Fresh Food, Fuel, E-Commerce, Specialty Grocery and Consumer Retail
Founded
1928
Founder:
W.T. Brookshire
Current CEO
As of the latest official Brookshire Grocery Company newsroom material located for 2026:
Jerry LeClair
was serving as:
Interim Chief Executive Officer
after longtime Chairman and CEO Brad Brookshire retired in March 2026.
Former Chairman and CEO
Brad Brookshire
Brad Brookshire retired in 2026 after a 49-year career with BGC, including 20 years as Chairman and 10 years as CEO.
Ownership
Privately held and family owned
Brookshire Grocery Company remains a family-owned regional grocery business.
Number of Stores
Current 2026 company materials report:
220+ stores
across:
Texas
Louisiana
Arkansas
Oklahoma.
Number of Employees
Current 2026 company information reports:
17,000+ employee-partners.
Distribution Centers
3 distribution centers support BGC’s regional store network.
Corporate Offices
BGC currently identifies corporate-office operations in:
Tyler, Texas
and:
Tulsa, Oklahoma.
Website
Investor Relations
Not applicable.
Brookshire Grocery Company is privately held and does not maintain a public shareholder Investor Relations department.
Careers Page
https://www.brookshires.com/careers
BGC hires across retail stores, grocery operations, distribution, transportation, pharmacy operations at applicable banners, IT, finance, marketing, merchandising, legal, human resources, analytics, and facility services.
Brookshire’s Products & Services
Brookshire’s operates full-service supermarkets offering fresh food, packaged groceries, prepared meals, household essentials, loyalty savings, fuel, pickup, and delivery. Specific departments vary by store.
Fresh Produce
Brookshire’s stores offer fruits, vegetables, herbs, organic products, and seasonal produce.
The company emphasizes freshness and quality as central parts of its supermarket format.
Fresh Meat
Brookshire’s meat departments sell beef, pork, poultry, ground meats, and other protein products.
Many stores provide full-service meat counters and packaged selections for everyday meals and special occasions.
Seafood
Selected Brookshire’s locations offer fresh and frozen seafood.
Store offerings can include fish, shrimp, shellfish, prepared seafood, and seasonal selections.
Bakery
Brookshire’s bakery departments produce breads, cakes, cookies, pastries, desserts, and other baked goods.
Many stores also accept cake and specialty bakery orders for birthdays and events.
Deli
Deli departments provide sliced meats and cheeses, hot foods, prepared meals, salads, sandwiches, and party items.Store-specific selection depends on location and format.
Floral
Many Brookshire’s stores include full-service floral departments.
Customers can purchase bouquets, arrangements, seasonal flowers, plants, and event-related floral products.
Grocery
Brookshire’s carries packaged foods, canned goods, cereals, snacks, beverages, pantry staples, condiments, baking products, and other everyday grocery merchandise.
Dairy
Stores sell milk, cheese, yogurt, eggs, butter, cream, and other refrigerated products from national, regional, and private-label brands.
Frozen Foods
Brookshire’s frozen aisles include vegetables, desserts, pizza, meals, meat, seafood, breakfast products, and other frozen foods.
Beer and Wine
Selected locations sell beer and wine where permitted by state and local regulations.
Availability varies by market.
Health and Beauty Products
Brookshire’s carries personal-care, health, hygiene, beauty, and over-the-counter wellness products.
Selection varies by store.
Household Supplies
Customers can purchase paper products, cleaning supplies, laundry products, kitchen essentials, pet products, and other household goods.
Private-Label Products
Brookshire Grocery Company sells multiple private and controlled brands across its stores.
These can include grocery, household, pet, personal-care, and specialty-food products.
Thank You Card
The Brookshire’s Thank You Card is the chain’s loyalty program.
Members can access weekly eDeals, loadable coupons, shopper rewards, and promotional opportunities.
YourPoints
Eligible purchases can earn points through Brookshire’s loyalty platform.
Points and qualifying offers can be redeemed according to current program terms.
Digital Coupons
Brookshire’s offers loadable digital coupons through its website and loyalty account.
Customers can connect offers to their Thank You Card before shopping.
Weekly Ad
Brookshire’s publishes weekly promotions and store-specific deals.
Customers can view savings through Brookshires.com and participating store channels.
Brookshire’s CURBSIDE
Brookshire’s CURBSIDE allows customers to order groceries online and schedule pickup at participating stores.
Personal shoppers select the merchandise and bring completed orders to customers’ vehicles.
Home Delivery
Selected Brookshire’s stores offer home delivery through supported services including Instacart.
Delivery availability, fees, and delivery radius vary by store and market.
Mobile App
Brookshire’s provides mobile access for digital shopping, loyalty features, promotions, and online grocery ordering.
Fuel Centers
Selected Brookshire’s locations include fuel stations.
Fuel-center services and loyalty-related fuel savings vary by market.
Pharmacy Services
Brookshire Grocery Company sold 120 pharmacy operations in Texas, Louisiana, and Arkansas to Walgreens in 2023.
Many of those pharmacy spaces transitioned to Walgreens operations inside BGC stores, while Reasor’s pharmacies in Oklahoma remained under BGC ownership.
FRESH by Brookshire’s
FRESH is BGC’s elevated specialty-grocery concept.
Current stores can feature chef-prepared meals, artisan bakery items, premium meat and seafood, wine, floral, gelato, coffee, international prepared foods, and entertainment-oriented spaces.
Super 1 Foods
Super 1 Foods is BGC’s value-focused supermarket banner.
It offers full grocery assortments with emphasis on fresh food and competitive pricing.
Spring Market
Spring Market operates as another BGC grocery banner serving smaller and regional markets.
Reasor’s
Reasor’s serves customers primarily in Oklahoma and became part of Brookshire Grocery Company in 2022.
Gift Cards
Brookshire’s stores sell gift cards for qualifying purchases.
Availability and card terms vary by store.
Western Union and Money Services
Selected Brookshire’s stores provide money services including Western Union and money-order transactions.
Current job descriptions also reference refunds, money orders, lottery transactions, and related office services at qualifying stores.
Brookshire’s Corporate Phone Numbers
Corporate Phone Number
903-534-3000.
Corporate Headquarters Number
903-534-3000
Headquarters Number
903-534-3000
Corporate Office Number
903-534-3000
Customer Service Number
1-888-937-3776
Customer Feedback Number
1-888-WE RESPOND
or:
1-888-937-3776.
Toll-Free Number
1-888-937-3776
Curbside Support
For Brookshire’s CURBSIDE questions, customers should use the participating store or central Customer Care.
Home Delivery / Instacart Support
For Instacart-delivery issues:
1-888-246-7822
This number relates to Instacart delivery assistance rather than general Brookshire Grocery Company corporate support.
Billing Number
Brookshire’s does not publish one universal corporate Billing Department number for consumer purchases.
Customers should generally begin with the store involved or Customer Care at:
1-888-937-3776
Pharmacy Number
There is no longer one universal Brookshire’s pharmacy-support line across the former BGC pharmacy network in Texas, Louisiana, and Arkansas because those pharmacy operations were sold to Walgreens.
Customers should contact the specific Walgreens or Reasor’s pharmacy involved.
Local Store Number
Every Brookshire’s location has its own local telephone number.
Store contact information can be found through:
Regional Office Number
Brookshire Grocery Company does not publish one universal regional-office number.
Investor Relations Number
Not applicable.
BGC is privately held.
Media / Press Number
Brookshire Grocery Company media contacts are published through the company Newsroom on a release-by-release basis.
Human Resources Number
BGC does not prominently publish one universal public applicant HR number.
Careers
https://www.brookshires.com/careers
Emergency / After-Hours Number
Brookshire’s does not publish a universal corporate emergency hotline.
Immediate police, medical, fire, food-safety, or public-safety emergencies should be directed to local emergency authorities and store management.
How to Reach a Real Person at Brookshire’s
For most customer-service issues, call 1-888-937-3776 during current published hours, Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 7:30 AM to 4:00 PM. Customers can also use Brookshire’s official Contact Us form. Have the store location, transaction date, receipt information, loyalty account details, and a clear explanation of the issue available before contacting the company.
For an issue involving a specific store purchase, employee interaction, product, curbside order, or refund, contacting the store manager first can often provide the fastest resolution. Issues involving Instacart delivery may also require contacting Instacart at 1-888-246-7822.
Brookshire’s Headquarters & Corporate Office Address
Brookshire Grocery Company’s current main headquarters
Brookshire Grocery Company
1600 W. Southwest Loop 323
Tyler, TX 75701
United States
Corporate Phone: 903-534-3000.
Tyler Corporate Headquarters
1600 W. Southwest Loop 323
Tyler, TX 75701
The headquarters supports retail operations, merchandising, marketing, finance, technology, legal, people and culture, logistics, facility services, and other functions.
Corporate Mailing Address
P.O. Box 1411
Tyler, TX 75710.
Current CEO Leadership
Brookshire Grocery Company announced in March 2026 that longtime Chairman and CEO Brad Brookshire would retire.
Jerry LeClair was appointed Interim CEO and was still identified in official July 2026 company material in that capacity.
Founder
W.T. Brookshire
The company began operations in:
1928.
Family Ownership
Brookshire Grocery Company remains:
Privately held
and:
Family owned.
Current Store Network
Current official 2026 information reports:
220+ stores
across four states.
Current Workforce
BGC currently reports:
17,000+ employee-partners.
Current Store Banners
BGC’s current banner portfolio includes:
Brookshire’s
Super 1 Foods
Spring Market
FRESH by Brookshire’s
Reasor’s
FRESH by Reasor’s.
Distribution Network
BGC currently operates:
3 distribution centers.
Tulsa Corporate Operations
BGC also maintains corporate-office functions in:
Tulsa, Oklahoma
following the Reasor’s acquisition.
How to File a Complaint Against Brookshire’s
Customers filing a complaint involving a store purchase, employee, curbside order, refund, product quality, pricing, loyalty account, delivery, fuel transaction, or another Brookshire’s service should collect the receipt, store address, date and time, order number, photographs where relevant, and any previous correspondence.
Step 1: Contact the Brookshire’s Store
Begin with the Brookshire’s location involved and ask to speak with the Store Director or manager on duty. Explain the problem clearly and provide your receipt, date of purchase, product information, order number, or loyalty-account details. For food-quality or freshness complaints, retain packaging and photographs where possible. Give local management an opportunity to resolve the concern and note the name of the person you speak with.
Step 2: Contact Brookshire Grocery Company Customer Care
If the store does not resolve the complaint, call 1-888-937-3776 or submit the official Brookshire’s Contact Us form. Include the store location, transaction information, previous manager contact, and requested resolution. Customer Care is currently available Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 7:30 AM to 4:00 PM.
Step 3: Use the Correct Delivery or Pharmacy Channel
If the complaint involves an Instacart home-delivery order, customers may need to contact Instacart at 1-888-246-7822 in addition to Brookshire’s. Pharmacy complaints involving former Brookshire’s pharmacy locations in Texas, Louisiana, or Arkansas should generally be directed to Walgreens because BGC transferred those operations in 2023. Reasor’s pharmacy complaints should follow the applicable BGC/Reasor’s support route.
Step 4: Send Formal Written Correspondence to Headquarters
For a serious unresolved corporate complaint, write to Brookshire Grocery Company, Attn: We’re Listening, P.O. Box 1411, Tyler, TX 75710. Include your full name, contact details, store location, dates, receipt or order information, prior complaint history, and requested resolution. Keep copies of all documents and proof of mailing. Brookshire’s current Terms explicitly publish this address for company correspondence.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the appropriate outside process depends on the issue. Food-safety concerns may involve local or state health authorities, fuel-measurement issues may involve a state weights-and-measures regulator, payment disputes can involve the card issuer, and general consumer issues can be submitted to the appropriate state Attorney General or consumer-protection agency. Keep receipts, photographs, support records, and company responses before escalating.
