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- Macy’s
About Macy’s
Macy’s, Inc. (NYSE: M) is one of America’s largest and most iconic department store retailers — a New York City-based omnichannel retail corporation operating three beloved consumer brands: Macy’s, Bloomingdale’s, and Bluemercury. Founded in 1858 by Rowland Hussey Macy as a small dry goods store on 14th Street in Manhattan, Macy’s has grown over 165+ years into a retail institution with its flagship Herald Square store in Midtown Manhattan — the largest department store in the world by floor space at 2.2 million square feet — serving as both a retail landmark and the company’s global corporate headquarters. Macy’s, Inc. is headquartered at 151 West 34th Street, New York, New York 10001, situated above the flagship Herald Square store.
Macy’s has been executing a strategic transformation under its “A Bold New Chapter” restructuring plan — announced in early 2024 — which involves closing approximately 150 underperforming Macy’s nameplates stores through 2026 while investing heavily in its 350 “go-forward” Macy’s locations, accelerating Bloomingdale’s and Bluemercury expansion, and deepening digital and loyalty capabilities. The company is led by Chairman and CEO Tony Spring, who succeeded Jeff Gennette in February 2024.
Quick Information
Industry
Department Store & Omnichannel Retail — Apparel, Beauty, Home & Accessories
Founded
1858, New York City, New York (by Rowland Hussey Macy)
NYSE Ticker
M
Chairman & CEO
Tony Spring (since February 2024)
Number of Stores
Approximately 500+ Macy’s, Bloomingdale’s, and Bluemercury locations
Number of Employees
Approximately 94,000
Annual Revenue
Approximately $22.3 billion (fiscal 2024)
Website
www.macys.com
Products & Services
Macy’s, Inc. operates across three distinct retail brands serving the full spectrum of fashion, beauty, and home:
- Macy’s — flagship full-line department stores offering apparel, shoes, handbags, jewelry, beauty, and home furnishings for men, women, and children; serving middle-to-upscale mainstream consumers
- Bloomingdale’s — upscale department store brand offering luxury and designer fashion, accessories, and home goods; operating standalone full-line stores and Bloomie’s small-format locations
- Bluemercury — luxury beauty and spa retail concept offering prestige skincare, cosmetics, and in-store spa services; one of the fastest-growing luxury beauty specialty chains in the U.S.
- Macy’s.com / Digital — full-featured e-commerce platform and mobile app for online shopping, curbside pickup, and same-day delivery
- Star Rewards Loyalty Program — Macy’s free tiered loyalty program (Bronze, Silver, Gold, Platinum) offering points on purchases, birthday bonuses, and exclusive member sales
Corporate Phone Numbers
Main Customer Service Number (Toll-Free)
1-800-289-6229 — primary Macy’s customer service line for orders, returns, billing, and general support. Available 24 hours a day, 7 days a week.
Bloomingdale’s Customer Service Number
1-800-777-0000 — dedicated Bloomingdale’s customer service line. Available 24/7.
Bluemercury Customer Service Number
1-800-355-6000 — dedicated Bluemercury customer service and spa inquiry line. Available during business hours.
Corporate Headquarters Number (Investor Relations)
1-212-494-1621 — Macy’s, Inc. corporate headquarters and Investor Relations direct line at 151 West 34th Street, 13th Floor, New York, NY 10001. Available Monday–Friday 9:00 AM to 5:00 PM ET.
Corporate Fax / Media
For media inquiries, contact communications@macys.com. For investor inquiries, contact investors@macys.com or call 1-212-494-1621.
How to Reach a Real Person
Call 1-800-289-6229 (24/7) for the main Macy’s customer service team — available around the clock for orders, returns, account questions, and complaints. Dial 611 from within the automated system or say “representative” at any prompt to reach a live agent directly. For in-store issues, the Store Manager or Customer Service desk at your local Macy’s location is the fastest first point of contact.
For written inquiries, visit macys.com/service to submit an online inquiry or initiate a return. Macy’s also responds to customer messages via its @Macys and @MacysHeraldSq accounts on X (Twitter) and its official Facebook page. For formal written corporate correspondence, write to Macy’s, Inc., 151 West 34th Street, New York, NY 10001, Attn: Customer Relations.
Headquarters & Corporate Office Address
Macy’s, Inc. has been headquartered in New York City since its founding in 1858 — and uniquely among major American retailers, its global corporate headquarters sits directly above and within its flagship retail store. The iconic Herald Square location at 151 West 34th Street in Midtown Manhattan — bordered by Broadway, Seventh Avenue, and 34th and 35th Streets — houses both the world’s largest department store (floors 1–9) and the Macy’s, Inc. corporate executive offices (floors 10–19), making it one of the most recognizable corporate addresses in American business. The 13th floor at 151 West 34th Street serves as the primary executive floor, housing Chairman and CEO Tony Spring, the CFO, and the Investor Relations and Corporate Communications teams. Macy’s also maintains a significant technology campus in Johns Creek, Georgia (suburb of Atlanta) and buying and merchandising offices at multiple New York City locations.
Macy’s, Inc. — Global Corporate Headquarters
151 West 34th Street, 13th Floor
New York, New York 10001
United States
Macy’s — Technology Campus
Johns Creek (Atlanta suburb), Georgia
United States
Macy’s — Merchandising / Additional NYC Office
5985 State Bridge Road
Duluth, Georgia 30097
United States
Macy’s — Distribution / Operations
9111 Duke Blvd
Mason, Ohio 45040
United States
Macy’s — Secaucus, NJ Office
500 Meadowlands Parkway
Secaucus, New Jersey 07094
United States
Bloomingdale’s — Corporate Offices
Long Island City, Queens, New York
United States
Macy’s, Inc. — Investor Relations Mailing Address
Computershare Shareowner Services
P.O. Box 43006
Providence, Rhode Island 02940-3006
United States
For all formal written customer complaints and corporate correspondence, write to Macy’s, Inc., 151 West 34th Street, New York, New York 10001, Attn: Customer Relations. For investor and stockholder correspondence, write to Computershare Shareowner Services, P.O. Box 43006, Providence, Rhode Island 02940-3006. Include your full name, account or order number, date of incident, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Macy’s
Speak with the Store Manager on-site — fastest resolution for in-store returns, pricing, or service issues
Call 1-800-289-6229 — main customer service, available 24/7; request a case reference number
Submit an online inquiry at macys.com/service — for order issues, returns, and billing disputes
Request supervisor escalation — ask to be transferred to a supervisor or Customer Relations team if the first agent cannot resolve your complaint
Write to corporate — 151 West 34th Street, New York, NY 10001, Attn: Customer Relations; include all prior contacts and desired resolution
File a BBB complaint at www.bbb.org — typically prompts a formal Macy’s corporate response
File a CFPB complaint — for billing, credit card, or financial service complaints at consumerfinance.gov/complaint/
Contact your state Attorney General — for consumer protection complaints involving deceptive pricing or unfair trade practices
