MetaBank
MetaBank
MetaBank is the former name of Pathward, N.A., a nationally chartered U.S. bank headquartered in Sioux Falls, South Dakota. The institution provides payment sponsorship, embedded banking infrastructure, prepaid and debit-card issuing services, tax-related financial products, commercial finance, equipment financing, working-capital solutions, structured finance, and other financial services for consumers, fintech companies, tax professionals, and businesses.
The institution traces its history to 1954, when Storm Lake Savings and Loan Association was founded in Iowa. It later operated as First Federal Savings Bank of the Midwest before developing its Meta Payment Systems business and eventually adopting the MetaBank name. In 2022, MetaBank changed its name to Pathward, N.A., while its publicly traded parent company became Pathward Financial, Inc.
Today, Pathward operates as a national bank focused primarily on Partner Solutions and Commercial Finance rather than a traditional branch-based community bank. The bank sold its community banking branch network in 2020 and currently operates without traditional consumer bank branches. Pathward Financial trades publicly on Nasdaq under ticker CASH.
877-497-7497
This is the current telephone number associated with Pathward Financial’s principal executive office in Sioux Falls.
Pathward does not use one universal Customer Service number for every banking, card, lending, tax, and commercial-finance product.
For general prepaid-card questions, customers can also use:
customerservice@pathward.com
Product-specific phone numbers appear on the card, account agreement, or applicable Pathward support page.
Pathward Financial, Inc. / Pathward, N.A.
5501 South Broadband Lane
Sioux Falls, SD 57108
United States
Pathward Financial, Inc.
5501 South Broadband Lane
Sioux Falls, SD 57108
United States
Pathward’s 2025 Form 10-K identifies this as the company’s principal executive office and corporate headquarters.
Prepaid Card Customer Service: customerservice@pathward.com
Privacy: privacy@pathward.com
Media Relations: mediarelations@pathward.com
Investor Relations: investorrelations@pathward.com.
Banking, Payments, Embedded Finance, Commercial Lending, Prepaid Cards, Tax Financial Products, Equipment Finance and Financial Technology Partnerships
1954
MetaBank, N.A.
Pathward, N.A.
The MetaBank-to-Pathward name change was announced in March 2022 and implemented during 2022.
Pathward Financial, Inc.
Brett Pharr
Brett Pharr serves as Chief Executive Officer of both Pathward Financial and Pathward, N.A. He became CEO in October 2021.
Anthony Sharett
Pathward’s current leadership page identifies Anthony Sharett as President.
Greg Sigrist
Current role:
Executive Vice President and Chief Financial Officer.
Pathward reported approximately:
1,181 full-time-equivalent employees
as of March 31, 2026.
Publicly traded parent company
Pathward Financial trades on:
Nasdaq
Ticker:
CASH.
Office of the Comptroller of the Currency
Pathward, N.A. is a nationally chartered bank and FDIC-insured institution.
https://www.pathwardfinancial.com/
https://www.pathward.com/about-us/people-culture/careers/
Pathward operates differently from a traditional retail bank with consumer branches. Its core business is built around banking partnerships, payments infrastructure, lending, tax-related services, and commercial finance.
Pathward provides payment and banking sponsorship services to fintechs and other companies that want to offer financial products.
The bank’s national charter allows partners to build card, account, and payment programs within a regulated banking structure.
Pathward is an issuer behind numerous prepaid-card programs offered through third-party partners.
Individual cardholder terms, fees, support contacts, and transaction rules vary according to the specific card program.
Pathward supports debit-card issuing and account programs for qualifying fintech and financial-services partners.
The bank provides regulated banking infrastructure while partner companies typically handle the customer-facing brand and application experience.
Pathward works with financial-technology companies to provide regulated banking capabilities.
Services can include account sponsorship, payment infrastructure, compliance support, card issuing, and related banking functions.
Pathward supports credit products offered through selected third-party financial-services companies.
The bank can provide the regulated lending relationship while the partner manages portions of the consumer or business experience.
Pathward has a significant tax-related financial-services business serving tax professionals and their clients.
Its historical acquisitions include Refund Advantage and EPS Financial, which expanded tax refund, payment, and tax-professional services.
Pathward works with tax-service providers to facilitate qualifying tax-refund products and payment services.
The exact products available depend on the participating tax professional and program.
Pathward provides commercial financing to businesses that need working capital, equipment financing, or other credit facilities.
Products are subject to underwriting and business-credit requirements.
Working-capital solutions help qualifying businesses finance inventory, receivables, operations, and short-term cash needs.
Pathward’s Commercial Finance group works with companies across multiple industries.
Pathward provides financing for business equipment and other productive assets.
Equipment Finance can support companies purchasing machinery, vehicles, technology, and other qualifying commercial equipment.
Structured Finance provides customized financing arrangements for larger or more complex transactions.
Solutions can be designed around borrower cash flow, collateral, industry conditions, and transaction structure.
Pathward’s commercial-finance platform includes financing secured by business assets such as receivables, inventory, and equipment.
These arrangements can provide additional liquidity for growing companies.
Through businesses developed from its AFS/IBEX acquisition, Pathward provides premium-finance capabilities.
Premium financing helps qualifying commercial customers spread the cost of property-and-casualty insurance premiums.
Pathward supports small businesses through U.S. Small Business Administration lending programs.
The company reported financing more than $203 million in SBA loans during fiscal 2025.
Pathward offers an online line-of-credit product for qualifying customers.
Current operational hours for the line-of-credit support team are Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday through Sunday from 10:00 AM to 6:00 PM ET.
Pathward partners with fintech companies seeking regulated banking support.
The bank’s model allows third parties to combine technology, customer experience, and financial products with Pathward’s banking infrastructure.
Pathward supports qualifying prepaid, debit, and other card programs through partner relationships.
Customers with a card issued by Pathward should generally use the support number printed on the card or provided in the specific cardholder agreement.
Pathward’s commercial-finance teams provide financing expertise in addition to lending.
The company states that its professionals often have backgrounds in business operations, entrepreneurship, and financial advisory work.
877-497-7497.
877-497-7497
877-497-7497
877-497-7497
Pathward does not publish one phone number covering every prepaid card because many programs use partner-specific support numbers.
Current general prepaid-card email:
customerservice@pathward.com.
Certain Pathward-issued Visa or Mastercard prepaid gift cards currently list:
1-866-496-6183
or:
800-827-6227
The specific card agreement should always be checked because support numbers can differ by card program.
1-888-205-9170
Current operational hours:
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday and Sunday: 10:00 AM to 6:00 PM ET.
1-833-898-0023
privacy@pathward.com.
877-497-7497
investorrelations@pathward.com.
Current media contact phone:
605-291-7044
mediarelations@pathward.com.
248-641-5100
Current office:
5480 Corporate Drive, Suite 350
Troy, MI 48098.
Pathward does not publish one universal billing number covering every card, loan, tax, and commercial product.
Customers should use the contact information in the applicable account agreement or product portal.
There is no single universal consumer sales number.
Partner Solutions and Commercial Finance inquiries use dedicated online and business-development contacts.
Pathward no longer operates a traditional retail branch network.
The bank sold its community-bank branches in 2020.
Pathward operates several non-branch offices for Commercial Finance and Partner Solutions.
These include operations in Michigan, Tennessee, Kentucky, Pennsylvania, Arizona, and other markets.
No universal public corporate emergency line is published.
Cardholders should use the emergency or lost-card number printed on the applicable card or listed in the cardholder agreement.
Pathward does not prominently publish one universal applicant HR number.
Careers:
https://www.pathward.com/about-us/people-culture/careers/
The correct contact depends heavily on the type of Pathward product involved. If your issue concerns a prepaid or debit card, first check the phone number printed on the back of the card because third-party programs often have dedicated support centers. General prepaid-card questions can also be sent to customerservice@pathward.com. For a Pathward Line of Credit, call 1-888-205-9170.
For corporate or investor matters, call 877-497-7497. Privacy complaints can be directed to 1-833-898-0023 or privacy@pathward.com. Have your account, card, loan, business, or transaction information available, but avoid sending complete card numbers or other unnecessary sensitive credentials through unsecured email.
Current headquarters:
Pathward Financial, Inc. / Pathward, N.A.
5501 South Broadband Lane
Sioux Falls, SD 57108
United States
Phone: 877-497-7497.
5501 South Broadband Lane
Sioux Falls, SD 57108
Pathward’s current Form 10-K identifies this as the company’s corporate headquarters and principal executive office.
The bank formerly operated as:
MetaBank, N.A.
The parent company formerly operated as:
Meta Financial Group, Inc.
Both names changed in 2022.
Pathward, N.A.
The new corporate brand launched in October 2022 following the earlier legal name change.
Pathward Financial, Inc.
Brett Pharr
Anthony Sharett
Greg Sigrist.
At March 31, 2026:
1,181 full-time-equivalent employees.
Pathward Financial reported:
$185.9 million in net income
for the fiscal year ended September 30, 2025.
Nasdaq: CASH
Pathward is a:
National bank
regulated by the:
Office of the Comptroller of the Currency
with deposits insured to applicable FDIC limits.
Pathward currently has:
No traditional retail bank branches
following the 2020 sale of its community-bank division.
Current corporate filings identify Commercial Finance operations in locations including:
Troy, Michigan
Franklin, Tennessee
Toronto, Ontario
with Partner Solutions and shared-service offices in other markets.
Because Pathward provides services through many third-party card, fintech, lending, and tax partners, the correct complaint process depends on the product involved. Before filing a complaint, identify the program name, Pathward relationship, account or card type, relevant transaction dates, and any prior Customer Service reference numbers.
Begin with the support channel listed on your prepaid card, debit card, credit product, loan agreement, tax product, or online account. Many Pathward services are delivered through partner brands, so the consumer-facing support team may be operated by the program manager rather than Pathward directly. Explain the problem clearly and keep the representative’s name, date of contact, transaction details, and case number.
If the partner cannot resolve the issue or specifically directs you to Pathward, use the applicable Pathward channel. General prepaid-card inquiries can be sent to customerservice@pathward.com, Line of Credit customers can call 1-888-205-9170, and corporate inquiries can use 877-497-7497. Keep copies of account statements, transaction histories, card agreements, and previous responses.
Privacy complaints can be sent to privacy@pathward.com or reported by phone at 1-833-898-0023. Provide enough detail for Pathward to identify and investigate the issue without sending unnecessary sensitive credentials. For commercial-finance disputes, use the account manager or applicable business-office contact listed in the loan documentation.
For a serious unresolved complaint, send written correspondence to Pathward, N.A., 5501 South Broadband Lane, Sioux Falls, SD 57108. Include your name, contact information, applicable account or product, transaction dates, partner company, prior complaint history, and requested resolution. Use copies rather than original records and keep proof of mailing.
Pathward is a national bank regulated by the Office of the Comptroller of the Currency. If a banking complaint remains unresolved, customers may use the OCC’s consumer-assistance process. Other matters may involve the CFPB, state consumer-protection authorities, or payment-card dispute processes depending on the product and issue. Preserve statements, transaction records, support transcripts, and Pathward responses before escalating.
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