QVC
QVC is a major American live-shopping, television commerce, streaming, and e-commerce retailer headquartered in West Chester, Pennsylvania. The company was founded in 1986 by entrepreneur Joseph Segel, with the name QVC representing the original principles of Quality, Value, and Convenience. Its first live television broadcast took place on November 24, 1986, and the business subsequently expanded from television shopping into websites, mobile apps, streaming platforms, social commerce, and international markets.
Today, QVC sells merchandise across beauty, fashion, jewelry, home, kitchen, electronics, wellness, accessories, and numerous other lifestyle categories. In the United States, QVC currently operates the QVC, QVC2, and QVC3 television networks, while its West Chester campus serves as both headquarters and a major broadcasting and studio operation. QVC’s U.S. television networks currently reach approximately 94 million households, while the brand also operates internationally in the United Kingdom, Germany, Japan, and Italy.
An important current corporate change occurred in 2026. QVC Group entered a Chapter 11 financial restructuring process and successfully emerged on August 6, 2026, after reducing total debt by more than $5 billion and securing a new $600 million asset-based lending facility. David Rawlinson stepped down as CEO, and former QVC executive Mike George became Interim Chief Executive Officer and Chair of the Board. QVC Group’s common stock was approved for Nasdaq trading under the ticker QVCG.
QVC, Inc.
1200 Wilson Drive
West Chester, PA 19380
United States
This is QVC’s current global headquarters and U.S. studio complex. QVC’s own corporate Contact Us page and current SEC records both confirm the West Chester address.
QVC Group, Inc.
1200 Wilson Drive
West Chester, PA 19380
United States
Following the 2026 restructuring, QVC Group also uses 1200 Wilson Drive as its principal executive office. The parent company and QVC operating business therefore share the same principal West Chester corporate location.
QVC does not prominently publish a separate general consumer mailing address distinct from its West Chester headquarters.For most order, return, payment, or account issues, customers should use QVC Customer Service rather than sending correspondence directly to headquarters.
Formal dispute notices under QVC’s current terms should be mailed to
QVC Group, Inc.
Attn.: General Counsel
1200 Wilson Drive
West Chester, PA 19380
United States
QVC’s current General Terms require a written notice and a 60-day good-faith informal resolution period before certain disputes proceed further.
QVC has maintained its principal headquarters and studio presence in West Chester, Pennsylvania for decades. There is no current need to substitute an older out-of-state headquarters address for the present 1200 Wilson Drive location.
484-701-1000
This is the current headquarters number published by QVC and listed in current SEC records.
888-345-5788
This is QVC’s main verified U.S. Customer Service number for orders, products, returns, Easy Pay, account questions, and general shopping assistance.
1200 Wilson Drive, West Chester, PA 19380
1200 Wilson Drive, West Chester, PA 19380
QVC does not prominently publish one universal general Customer Service email.
Verified specialized email
Accessibility: accessibility@qvc.com.
Live Shopping, Television Retail, E-Commerce, Streaming Commerce, Social Commerce and Consumer Retail
1986
Joseph M. Segel.
QVC reported approximately
15,300 employees worldwide as of December 31, 2025
including approximately 9,200 employees in QxH and 6,100 in QVC International.
QVC served approximately:
10.3 million unique customers in 2025
and shipped approximately 182 million units globally during the year.
QVC does not prominently publish public walk-in hours for its West Chester headquarters.Customer Service should be contacted before attempting to visit for a consumer issue.
Current parent company
QVC Group, Inc.
Current trading symbol
Nasdaq: QVCG.
QVC’s core service remains live video shopping, where hosts demonstrate products, interview brand representatives, explain features, and allow viewers to purchase items during broadcasts. In the United States, the company currently operates QVC, QVC2, and QVC3.
QVC.com provides 24-hour access to QVC’s product assortment outside scheduled television programming. Customers can browse merchandise, manage orders, review product information, track shipments, initiate returns, and manage payment options.
QVC provides mobile shopping tools that allow customers to browse products, watch programming, place orders, check account activity, and manage purchases from smartphones and tablets. Mobile commerce forms an important part of the company’s broader digital strategy.
QVC+ and HSN+ provide free streaming access to QVC and HSN programming and additional digital video content. The service extends QVC beyond traditional cable and satellite television into connected televisions and streaming devices.
QVC sells cosmetics, skincare, haircare, fragrance, beauty devices, and personal-care products from established and emerging brands. Beauty remains one of the company’s major shopping categories and is regularly featured in live programming.
QVC offers women’s clothing, adaptive apparel, casual wear, outerwear, footwear, handbags, and fashion accessories. Products include QVC-developed brands as well as national and designer labels.
QVC sells fine jewelry, fashion jewelry, gemstones, watches, and accessories. Jewelry has been a significant part of QVC’s merchandise assortment since its early years.
The home category includes furniture, bedding, décor, storage, cleaning products, seasonal merchandise, lighting, outdoor living products, and organization solutions.
QVC sells cookware, small appliances, kitchen tools, tableware, food-storage products, gourmet foods, snacks, prepared foods, and cooking-related merchandise. Live demonstrations allow customers to see appliances and kitchen products being used before ordering.
QVC offers computers, tablets, televisions, audio products, smartphones, accessories, smart-home devices, and other consumer electronics. Selection changes based on launches, promotions, and supplier relationships.
Health and wellness merchandise includes fitness equipment, supplements, personal-care devices, wellness tools, mobility-related products, and other lifestyle products.
Easy Pay allows qualifying QVC merchandise to be paid for through multiple installments without QVC charging interest on the installment plan itself. The first payment is generally charged when the product ships and subsequent payments are billed approximately every 30 days.
QCard is QVC’s branded consumer credit product issued through Synchrony Bank. QCard customers may receive payment options, financing offers, or other card-specific benefits, subject to account terms.
QCard Customer Service:
877-490-1787.
Auto-Delivery allows customers to receive qualifying products on a recurring schedule without placing a new order each time. It is frequently used for beauty, wellness, food, and replenishment-type merchandise.
QVC sells physical and electronic gift cards for qualifying merchandise purchases. Gift-card purchasing questions are handled through the appropriate QVC or CashStar support channel.
QVC generally provides a return window for eligible merchandise, with specific terms depending on the item and promotional period. Current standard guidance directs customers to Order Status, Q Return labels, or Customer Service at 888-345-5788.
484-701-1000.
484-701-1000
484-701-1000
484-701-1000
888-345-5788.
888-345-5788
888-345-5788
800-345-1212
QVC publishes this number for automated ordering, including qualifying gift-card purchases.
877-490-1787
Calls are routed to Synchrony Bank, the QCard issuer.
866-256-4212
This is CashStar support for questions concerning the purchase of certain QVC gift cards.
QVC does not publish a separate universal billing department number.
Order and Easy Pay billing questions should use:
888-345-5788
QCard account billing should use:
877-490-1787
QVC does not operate a conventional separate nationwide sales department.Customers can place orders online, through QVC applications, automated ordering, or Customer Service.
No universal U.S. regional-office number is publicly listed.
Not generally applicable to QVC’s U.S. consumer support structure.
QVC operates separate international businesses in the United Kingdom, Germany, Japan, and Italy, each with its own local contacts.
QVC does not publish a general corporate emergency hotline for consumers.
QVC Group’s current investor website provides investor-specific contact channels, while the headquarters switchboard is:
484-701-1000
484-701-1647.
QVC does not prominently publish one universal applicant HR telephone number.Applicants should use QVC Group’s careers platform.
888-345-5788
Accessibility email
accessibility@qvc.com.
Not applicable.
QVC is a retail and live-shopping company.
The best starting point for an ordinary QVC consumer issue is 888-345-5788. This number should be used for order problems, returns, missing merchandise, product questions, Easy Pay concerns, account access, payment questions, exchanges, and other shopping-related matters. Before calling, have your QVC account information, order number, item number, purchase date, payment method, and tracking information available so the representative can locate the transaction quickly.
If the problem involves a QCard rather than a normal QVC order, contact 877-490-1787, because the card is serviced by Synchrony Bank. Accessibility concerns can use the normal Customer Service line or accessibility@qvc.com, while press matters should use 484-701-1647. A headquarters call to 484-701-1000 is more appropriate for corporate matters than routine shopping questions.
For an unresolved consumer issue, keep one clear record of the order number, dates, representative names, refund promises, return tracking, and payment activity. This makes supervisor review and any later written dispute significantly easier.
A complaint against QVC may involve an order, refund, return, Easy Pay installment, damaged product, missing package, QCard-related routing, account access, customer-service interaction, accessibility issue, advertising concern, or another shopping problem. Before escalating, keep your order number, item number, receipts, screenshots, payment records, tracking information, return documentation, and previous Customer Service communications.
Call 888-345-5788 and explain the complaint clearly. Provide the order number, item number, date, payment information, and the exact resolution you are requesting. Ask the representative to document the problem and clarify whether a refund, exchange, replacement, billing correction, or another remedy is available. Record the date and any reference information connected with the conversation.
Use the specialized department when the problem does not belong to ordinary order support. QCard disputes should go to 877-490-1787, gift-card purchase problems can use 866-256-4212, and accessibility concerns can be submitted to accessibility@qvc.com. Using the correct department prevents the complaint from repeatedly being transferred between unrelated service teams.
If the initial representative cannot resolve the complaint, ask for supervisor or management review. Give the supervisor the previous contact date, representative information, order history, return tracking, and any promised credit or refund. Explain what remains unresolved rather than restarting the complaint from the beginning, and request a specific next action or review timeline.
For complaints requiring documentation, use QVC’s available written customer-service options through the account and Help experience. Written correspondence is especially useful when the complaint includes photographs, shipping records, screenshots, billing details, or a disputed return. Retain copies of everything submitted and any automated confirmation.
If normal support has failed, write to QVC, Inc., 1200 Wilson Drive, West Chester, PA 19380. Include your name, contact information, order number, item number, dates, previous support history, and a concise explanation of the desired remedy. Do not send original receipts or irreplaceable documents.
For disputes potentially moving toward formal proceedings, QVC’s current terms require a written Notice of Dispute to QVC Group, Inc., Attn.: General Counsel, 1200 Wilson Drive, West Chester, PA 19380. The notice should identify the transaction, describe the claim in detail, and state the requested relief. QVC’s terms provide a 60-day informal dispute-resolution period.
The correct regulator depends on the issue. Consumer-finance complaints involving a QCard may involve the Consumer Financial Protection Bureau or Synchrony Bank’s applicable regulator, while accessibility or advertising matters may fall under different federal or state authorities. Do not file with an unrelated regulator simply because the QVC headquarters is located in Pennsylvania.
For unresolved retail complaints, customers may consider their state Attorney General, consumer-protection office, payment provider, or card issuer. A charge dispute should only be pursued when appropriate under the cardholder agreement and supported by documentation, especially if a refund was promised but never credited or merchandise was never received.
If informal escalation fails and the dispute is substantial, review QVC’s current General Terms before taking legal action. The terms contain a mandatory informal dispute process and provisions governing certain arbitration or court proceedings. Preserve the purchase record, dispute notice, proof of delivery, support transcripts, and QVC’s written response before considering formal action.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.