PECO Energy Company Headquarters & Corporate Office

About PECO Energy Company

PECO Energy Company is Pennsylvania’s largest electric and natural-gas delivery utility and is headquartered in Philadelphia. The company provides regulated electric and natural-gas distribution services throughout southeastern Pennsylvania, supporting residential customers, commercial businesses, institutions, infrastructure, and communities across the Philadelphia region.

PECO was founded in 1881 and today serves approximately 1.7 million electric customers and more than 553,000 natural-gas customers. The company has approximately 3,000 employees and maintains more than 22,000 miles of transmission and distribution lines. Its responsibilities include electricity delivery, gas distribution, outage restoration, emergency response, new service connections, energy-efficiency programs, billing, and customer-assistance programs.

PECO is a subsidiary of Exelon Corporation, a publicly traded energy company whose regulated utilities collectively serve almost 11 million customers. PECO itself remains the utility responsible for service in its southeastern Pennsylvania territory, while corporate shareholder and parent-company Investor Relations matters are generally handled through Exelon.

Quick Information

Corporate Phone Number

1-800-494-4000

This is PECO’s primary current Customer Service and general assistance number.

Customer Service Number

1-800-494-4000

Residential Customer Service representatives are available during published service hours, while PECO’s automated systems and emergency response remain available separately.

Corporate Office Address

PECO Energy Company
2301 Market Street
Philadelphia, PA 19103
United States

Headquarters Address

PECO Energy Company
2301 Market Street
Philadelphia, PA 19103
United States

Current PECO program and customer materials continue to identify this Philadelphia address.

Email

PECO does not prominently publish one universal unsecured Customer Service email for every account issue.

Specialized contact

Damage Claims: pecoclaims@exeloncorp.com.

Industry

Electric Utility, Natural Gas Utility, Energy Distribution, Transmission, Customer Energy Services and Energy Efficiency

Founded

1881.

Number of Employees

Approximately 3,000 employees.

Number of Customers

Approximately

1.7 million electric customers

and

553,000+ natural-gas customers.

Parent Company

Exelon Corporation

Website

https://www.peco.com/

Careers Page

https://careers.exeloncorp.com/peco

PECO Energy Company Products & Services

Electric Service

PECO distributes electricity to residential and business customers across southeastern Pennsylvania. It maintains distribution infrastructure, meters, substations, lines, and other systems required to deliver power safely and reliably.

Natural Gas Service

PECO supplies regulated natural-gas delivery service to more than half a million customers. The utility maintains pipelines, gas infrastructure, emergency-response resources, meters, and service connections throughout its gas territory.

New Electric Service

Customers building or moving into a property can request new electric service or modify an existing service connection. Requirements depend on the property, electrical load, construction type, and infrastructure available in the area.

New Natural Gas Service

Eligible customers can request new natural-gas connections for qualifying properties. PECO provides construction and service information and publishes a dedicated new-business contact for certain suburban gas projects.

Start, Move or Stop Service

Customers can start utility service, transfer service to a new address, or close an existing account through PECO’s Customer Services platform. Additional assistance is available at 1-800-494-4000.

Outage Reporting

PECO provides outage-reporting services for customers experiencing electric interruptions.

Current outage and emergency number:

1-800-841-4141.

Gas Emergency Response

Customers who smell gas or suspect a gas emergency should leave the area and contact PECO using its emergency channels.

Gas-only emergency

1-844-841-4151.

Billing Services

PECO issues monthly utility bills for electricity and natural gas and provides multiple payment options, account-management tools, usage information, and assistance for billing questions.

Online Account Management

Customers can use PECO.com to view bills, review usage, make payments, update account information, manage service, and complete other common transactions.

Payment by Phone

Current payment-by-phone support:

1-877-432-9384.

Customer Assistance Programs

PECO offers assistance programs for customers experiencing financial hardship or difficulty paying energy bills.

Dedicated Customer Assistance Programs number

1-800-774-7040.

CARES Program

Customer Assistance and Referral Evaluation Services, known as CARES, helps customers dealing with temporary personal or financial hardships that affect their ability to pay their energy bill.

Energy Efficiency Programs

PECO provides residential and business energy-efficiency programs, incentives, rebates, and conservation resources designed to help customers reduce energy consumption and manage costs.

Business Energy Savings

Commercial customers can access PECO Ways to Save incentives and project support.

Business efficiency line

1-844-424-9728, also written as 1-844-4BIZ-SAVE.

Damage Claims

Customers who believe PECO caused qualifying property damage can submit a claim for review.

Claims email

pecoclaims@exeloncorp.com

Claims fax

215-841-4919.

Construction Services

PECO works with builders, developers, contractors, and property owners on new construction, service upgrades, relocations, load changes, and qualifying gas conversions.

Competitive Energy Supply Support

Pennsylvania customers can purchase energy supply from eligible competitive suppliers while PECO continues providing regulated distribution service. PECO bills and service information distinguish between distribution and energy-supply charges.

PECO Energy Company Corporate Phone Numbers

Corporate Phone Number

1-800-494-4000

Corporate Headquarters Number

PECO does not prominently publish a separate public headquarters switchboard distinct from Customer Service.

Use

1-800-494-4000

Headquarters Number

1-800-494-4000

Corporate Office Number

1-800-494-4000

Customer Service Number

1-800-494-4000.

Customer Support Number

1-800-494-4000

Outage Number

1-800-841-4141.

Electric and Gas Emergency Number

1-800-841-4141

Gas-Only Emergency Number

1-844-841-4151.

Customer Assistance Programs

1-800-774-7040

Payment by Phone

1-877-432-9384

New Gas Business Number

1-800-454-4100

For qualifying suburban PECO customers requiring a gas line.

Business Energy Efficiency Number

1-844-424-9728

Damage Claims Number

Call 1-800-494-4000 to request a claim form.

Claims fax:

215-841-4919.

Billing Number

1-800-494-4000

Toll-Free Number

1-800-494-4000

Sales Number

PECO does not operate a conventional consumer sales department. New service and construction inquiries should use the appropriate service or new-business team.

Investor Relations Number

PECO does not maintain conventional common-stock Investor Relations independently from parent Exelon.

Exelon Investor Relations:

https://investors.exeloncorp.com/

Media / Press Number

Media contacts vary by announcement and communications function. PECO’s corporate newsroom should be used for current press contacts.

Human Resources Number

No single universal public applicant HR number is prominently published.

Careers

https://careers.exeloncorp.com/peco

Emergency / After-Hours Number

1-800-841-4141

PECO states employees are available 24 hours a day, seven days a week for emergency needs.

How to Reach a Real Person at PECO Energy Company

For normal billing, service, start-stop-transfer, payment, meter, or account questions, call 1-800-494-4000. Have the PECO account number, service address, account-holder name, current bill, and relevant payment information ready. PECO’s customer handbook notes that call volumes are commonly heavier on Mondays and during certain midday periods, so customers may experience longer waits then.

For outages, gas odors, damaged electrical equipment, or urgent utility hazards, do not wait for normal Customer Service. Call 1-800-841-4141. Gas-only emergencies can also use 1-844-841-4151. Customers should move away from a suspected gas leak before calling and should contact emergency services where immediate danger exists.

For unresolved billing or service complaints, ask the PECO representative to document the complaint and request supervisor review. Keep the account number, dates, outage records, bills, photographs, payment confirmations, and all prior case numbers.

PECO Energy Company Headquarters & Corporate Office Address

Current Headquarters

PECO Energy Company
2301 Market Street
Philadelphia, PA 19103
United States

PECO’s current business and efficiency program materials identify 2301 Market Street as its Philadelphia address.

Corporate Office

PECO’s principal corporate and operating headquarters is the Market Street location above.

Mailing Address

Billing payment addresses can differ from the corporate headquarters and appear on the customer’s bill. Customers should use the exact remittance address printed on the current PECO statement rather than mailing payments to headquarters.

Other Important Address

For damage claims

PECO Energy, Claims Division
2301 Market Street, S16-1
Philadelphia, PA 19103

Email

pecoclaims@exeloncorp.com.

How to File a Complaint Against PECO Energy Company

PECO complaints can involve billing, service interruptions, meter readings, deposits, disconnection, gas service, property damage, customer assistance, construction, or service quality. Before escalating, gather the account number, service address, bills, payment records, outage dates, photographs, meter information, correspondence, and prior case numbers.

Step 1: Contact Customer Service

Call 1-800-494-4000 and explain the issue clearly. Provide the account number, service address, disputed bill or service date, and the specific correction requested. Ask the representative to record the issue and provide a case or reference number when available.

Step 2: Contact the Relevant Department

Use the specialized route if the issue involves an outage, gas emergency, customer-assistance program, payment service, business efficiency project, or property-damage claim. Using the correct department generally leads to a faster review than repeatedly contacting general Customer Service.

Step 3: Request Supervisor or Management Review

If the initial representative cannot resolve the matter, request supervisor review. Explain the previous contact, case number, disputed amount, outage history, meter concern, service request, or other issue. Ask for a written explanation where the dispute concerns billing or utility rules.

Step 4: Use the Company’s Written Complaint Channel

For a property-damage complaint, PECO provides a formal damage-claim form and accepts completed claims through pecoclaims@exeloncorp.com, fax, or mail. For other account issues, retain written correspondence or use secure account tools where available so that the complaint history is documented.

Step 5: Contact Corporate Headquarters

For a serious unresolved issue, send correspondence to PECO Energy Company, 2301 Market Street, Philadelphia, PA 19103. Include the customer name, account number, service address, complaint history, prior case numbers, and copies of supporting documents.

Step 6: Use the Specialized Complaint or Dispute Department

Damage claims should use the Claims Division. Financial-hardship cases should use Customer Assistance Programs. Safety and outage complaints should use emergency and outage channels. Ask PECO which specialized department owns the complaint and request direct escalation where appropriate.

Step 7: File With the Appropriate Regulator

PECO is a regulated Pennsylvania utility. Unresolved electric or natural-gas utility complaints can be escalated to the Pennsylvania Public Utility Commission, subject to the PUC’s complaint procedures. Customers should normally give PECO an opportunity to address the issue first.

Step 8: Use Consumer Protection or Financial Dispute Options

Depending on the problem, customers may also contact the Pennsylvania Office of Consumer Advocate, the Pennsylvania Attorney General’s consumer-protection operation, or a financial institution if an unauthorized payment is involved. The correct route depends on whether the complaint is a regulated utility matter, consumer-protection issue, or payment dispute.

Step 9: Consider Formal Legal or Regulatory Procedures

If an informal utility complaint does not resolve the matter, review the Pennsylvania PUC’s formal complaint process and PECO’s applicable tariffs. Property-damage or contractual claims may follow different procedures. For significant financial losses or complex disputes, obtaining independent legal advice can help identify the appropriate regulatory or court process.