KeyBank
KeyBank is the principal banking subsidiary of KeyCorp, one of the largest bank-based financial-services companies in the United States. Key’s roots reach back more than 200 years, and the organization celebrated its bicentennial in 2025. Today, KeyBank serves consumers, small businesses, middle-market companies, institutions, and wealth-management clients through a combination of physical branches, digital banking, commercial offices, and specialized financial-services businesses.
KeyBank offers checking and savings accounts, credit cards, mortgages, home-equity products, personal lending, student-loan refinancing, business banking, commercial lending, treasury and cash-management services, wealth management, investment services, equipment finance, commercial real estate finance, and capital-markets services. KeyBanc Capital Markets provides services including M&A advisory, debt and equity capital raising, syndications, and derivatives to corporate clients across the United States.
KeyCorp is a publicly traded financial holding company listed on the New York Stock Exchange under ticker KEY. Christopher M. Gorman currently serves as Chairman and Chief Executive Officer. As of June 30, 2026, Key reported approximately $191 billion in assets, nearly 18,000 full-time-equivalent employees, around 950 full-service branches, approximately 1,100 ATMs, and roughly 3.5 million clients.
KeyCorp / KeyBank National Association
127 Public Square
Cleveland, OH 44114-1306
United States
KeyCorp and KeyBank are both headquartered in Key Center at 127 Public Square. Key’s 2025 Form 10-K confirms this as the headquarters of both the bank holding company and KeyBank National Association.
127 Public Square
Cleveland, OH 44114-1306
The primary corporate office and headquarters are the same. Key leases substantial office space within Key Center and operates a branch on the first floor.
General corporate correspondence can be sent to
KeyCorp
127 Public Square
Cleveland, OH 44114-1306
Account-specific or product-specific correspondence should use the mailing address given by the appropriate KeyBank department rather than the general headquarters address.
Investor Relations correspondence:
KeyCorp Investor Relations
OH-01-27-0559
127 Public Square, 5th Floor
Cleveland, OH 44114-1306.
For mortgage servicing complaints and information requests, KeyBank publishes separate written correspondence addresses based on the type and jurisdiction of the request.
216-689-6300
KeyCorp’s current SEC filing identifies this as the business phone associated with the corporate headquarters.
1-800-539-2968
Also written as:
1-800-KEY2YOU.
127 Public Square, Cleveland, OH 44114-1306
127 Public Square, Cleveland, OH 44114-1306
KeyBank does not publish one universal unsecured email for personal account support because banking information should be handled through secure channels.
Investor Relations: Investor_relations@keybank.com
Student Loans: studentloans@key.com
Phishing Reports: reportphish@keybank.com.
Banking, Financial Services, Commercial Banking, Wealth Management and Investment Banking
Key’s banking roots date to 1825, giving the organization more than 200 years of operating history.
Approximately 18,000 full-time-equivalent employees as of current 2026 company information.
Approximately 950 full-service branches
Approximately 1,100 ATMs
Approximately 3.5 million clients
Approximately $191 billion in assets as of June 30, 2026.
KeyCorp does not publish standard public walk-in headquarters hours. Personal Banking Customer Service is available 24/7 at 1-800-KEY2YOU.
Investor Relations: https://investor.key.com/
Careers: https://www.key.com/about/careers.html
KeyBank offers personal checking accounts designed for different customer needs, including everyday banking and relationship-based options. Features can include debit cards, digital banking, direct deposit, bill pay, and access to KeyBank branches and ATMs.
Savings products help customers set aside funds for short-term needs and longer-term financial goals. Account terms, minimums, interest rates, and relationship benefits vary by product.
KeyBank offers certificates of deposit for customers who want fixed-term savings options. Rates and available maturities change over time, and early withdrawal can be subject to penalties.
KeyBank issues consumer credit cards through KeyBank National Association. Card offerings can include rewards, introductory benefits, account-management tools, fraud protection, and other features depending on the product.
KeyBank provides mortgage financing for home purchases and refinancing. Mortgage customers have access to a specialized service line at 1-800-422-2442 for account and servicing questions.
Homeowners may use eligible KeyBank home-equity products to borrow against available equity. Products can be used for renovations, major expenses, debt-management needs, or other qualifying purposes.
KeyBank provides personal borrowing options for qualifying customers. Product availability, rates, limits, and approval requirements depend on credit profile and other underwriting factors.
KeyBank offers student-loan refinancing for eligible borrowers. Current support for refinancing questions is available at 1-855-245-0989, while free consultation support is listed at 1-844-472-3346.
KeyBank Online Banking allows clients to review balances, transfer money, pay bills, access statements, manage alerts, and conduct other account activities securely.
The mobile app provides account access, mobile check deposit, bill pay, transfers, alerts, spending insights, and other digital-banking features. Specialized Online Banking and Mobile App support is available at 1-800-539-1539.
KeyBank offers checking, savings, credit, loans, merchant-related support, and financial-management products for small businesses.
Key Commercial Bank provides lending, treasury, cash-management, credit, and financial solutions to middle-market and larger corporate clients.
Commercial Payments supports business clients with payment processing, treasury management, receivables, payables, and other financial tools. Key identifies Commercial Payments as one of its priority growth businesses.
KeyBanc Capital Markets provides investment-banking and capital-markets services including M&A advice, debt and equity offerings, syndications, derivatives, and sector-specific financial expertise.
KeyBank provides financing and banking services for commercial real estate owners, operators, developers, investors, and affordable-housing clients.
Key Equipment Finance provides financing and leasing solutions for business equipment and technology. This business serves corporate and commercial customers across multiple industries.
Key Wealth provides financial planning, investment management, trust, private-banking, and wealth-advisory services for eligible individuals, families, and organizations. Assets under management reached a record approximately $74 billion during the second quarter of 2026.
KeyBank provides monitoring, account alerts, digital security controls, fraud reporting, card protection, and dispute tools. Customers can report confirmed fraud and identity theft through the dedicated Fraud Hotline.
216-689-6300.
216-689-6300
216-689-6300
216-689-6300
1-800-539-2968
Also
1-800-KEY2YOU
Customer Service is available 24/7.
1-800-539-2968
1-800-539-2968
1-800-539-1539
Current published hours are Monday through Friday, 7:00 AM to midnight ET, and Saturday through Sunday, 8:00 AM to 9:00 PM ET.
1-800-422-2442
Published hours are Monday through Friday, 8:30 AM to 8:00 PM ET.
1-855-245-0989
1-844-472-3346.
1-800-433-0124
This number is specifically identified for confirmed fraud and identity theft.
1-800-539-2968
Use the prompts for fraudulent activity or card assistance.
1-866-821-9126
KeyBank also supports 711 for TTY/TRS.
KeyBank does not publish one universal sales line covering all financial products. Prospective clients can use Customer Service, schedule a branch appointment, or contact the relevant business unit.
Bank-account and consumer-product billing questions generally use 1-800-539-2968. Mortgage questions use the dedicated mortgage line.
KeyBank operates across 15 consumer-banking states and maintains commercial offices nationally, but no single universal regional-office number applies to every market.
Individual branches have local telephone numbers available through KeyBank’s branch locator.
No single public international consumer-support number is prominently listed. Clients abroad should use appropriate card, banking, or secure account-support channels.
Main personal-banking Customer Service is available 24/7 at 1-800-539-2968, making it the primary after-hours contact for many urgent account situations.
216-689-4221
Email: Investor_relations@keybank.com.
KeyBank uses multiple media contacts by subject and geography.
One current corporate media contact is
Monica Volante: 216-689-4921
for finance, technology, and risk topics.
KeyBank does not publish one universal applicant HR phone number.
Accessibility accommodations for job applicants can use:
HR_Compliance@keybank.com.
Not applicable. Branch appointments are scheduled through KeyBank’s appointment system.
For most personal banking questions, call 1-800-KEY2YOU (1-800-539-2968). The line is available 24/7 and is the best starting point for checking and savings accounts, debit cards, suspicious transactions, general banking questions, and many other client-service needs. Have your account information and identifying details available, but never send passwords, PINs, or one-time passcodes through ordinary email.
For digital-access problems, use 1-800-539-1539. Mortgage clients should use 1-800-422-2442, and confirmed fraud or identity theft can be reported through 1-800-433-0124. For an issue that is closely tied to a particular branch, such as a cash transaction, branch service, safe-deposit matter, or local account interaction, speaking directly with that branch manager can be more efficient than starting with corporate headquarters.
If the first representative does not resolve a serious dispute, ask for a supervisor or specialist and preserve the case information. Mortgage servicing, fraud, written disputes, and regulatory complaints have specialized processes, so using the correct department becomes increasingly important as the issue escalates.
Complaints may involve bank accounts, fees, debit or credit cards, unauthorized transactions, loans, mortgages, home equity, digital banking, branch service, fraud claims, wealth products, payments, or another KeyBank service. Gather account statements, transaction dates and amounts, loan or mortgage information, correspondence, screenshots, fraud reports, and any prior case numbers before escalating.
Call 1-800-539-2968 and clearly describe the problem. Ask the representative to review the account or disputed transaction and provide a case or claim reference where applicable. If the issue involves fraud, follow the fraud prompts immediately so the bank can take steps to protect the account or card.
Use the department that owns the product. Mortgage servicing uses 1-800-422-2442, online and mobile banking uses 1-800-539-1539, and confirmed fraud or identity theft uses 1-800-433-0124. Product-specific handling is important because mortgage, card, fraud, deposit, and investment disputes can follow different rules and documentation standards.
If the first representative cannot provide an acceptable resolution, request review by a supervisor, branch manager, fraud specialist, servicing specialist, or another appropriate manager. Provide previous case numbers and explain exactly what has already been investigated. For branch disputes, include the branch location, employee names if known, and transaction date.
For disputes requiring documentation, submit a written complaint through the appropriate KeyBank address or secure process. Mortgage customers have dedicated written correspondence routes, including a specific Client Resolution address for certain New York real-estate complaints. Keeping the complaint in writing is especially important when disputing servicing errors or requesting formal account information.
If normal service channels do not resolve a serious issue, send correspondence to KeyCorp / KeyBank National Association, 127 Public Square, Cleveland, OH 44114-1306. Provide the account or product involved, dates, prior case numbers, documents, and the specific resolution requested. Avoid including unnecessary sensitive information in unsecured correspondence.
Fraud claims should use KeyBank’s Fraud and Disputes process, while mortgage servicing complaints should use the appropriate Client Services or Client Resolution route. Customers can also track qualifying fraud claims through secure Online Banking. Keeping the issue in the proper specialized workflow helps preserve regulatory timelines and documentation.
KeyBank National Association is a national bank, so unresolved banking complaints can be submitted to the Office of the Comptroller of the Currency Customer Assistance Group. The OCC specifically recommends contacting the bank first and then allows consumers to file a complaint online or by calling 1-800-613-6743.
Consumers may also submit qualifying financial-product complaints to the Consumer Financial Protection Bureau. A CFPB complaint should clearly identify the company, product, dates, disputed amounts, previous communications, and requested resolution, with supporting documents when available. State consumer agencies or Attorneys General may also be relevant depending on the issue.
For a substantial unresolved financial dispute, review the applicable deposit agreement, card agreement, loan documents, mortgage terms, investment agreement, or other contract before pursuing formal action. Arbitration requirements, court rights, notice provisions, and deadlines vary by product. Independent legal advice can be particularly important when the dispute involves foreclosure, substantial fraud loss, investment issues, or other high-value claims.
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