NewRez LLC
NewRez LLC
Newrez LLC is a national mortgage lender and mortgage servicer headquartered in Fort Washington, Pennsylvania. The company provides residential mortgage origination, refinancing, mortgage servicing, home-equity products, correspondent lending, wholesale lending, joint-venture lending, and related homeowner services across the United States.
Newrez was founded in 2008 and has expanded into one of the largest U.S. residential mortgage platforms. Current Newrez careers materials report more than 130 locations nationwide, approximately $852 billion in servicing portfolio, $63 billion in fiscal 2025 originations, and more than 4 million loans serviced.
Newrez is part of Rithm Capital Corp., a publicly traded global alternative asset manager. Rithm describes Newrez as its national mortgage lending and servicing platform, licensed to lend in all 50 states, Washington, D.C., and selected U.S. territories.
888-673-5521
Newrez currently publishes this number with its Fort Washington corporate address.
For existing mortgage servicing:
866-317-2347
Current live Customer Care hours:
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 2:00 PM ET.
Newrez LLC
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
United States
Newrez LLC
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
United States
Current Newrez licensing and disclosure materials confirm this address.
Newrez
P.O. Box 10826
Greenville, SC 29603-0826.
Newrez LLC
P.O. Box 60535
City of Industry, CA 91716-0535.
Newrez LLC
Attn: Payment Processing
75 Beattie Place, Suite LL202
Greenville, SC 29601.
Newrez does not prominently publish one universal unsecured Customer Service email for ordinary mortgage servicing.
Borrowers are primarily directed to phone, secure account messaging, online chat, and written correspondence.
Mortgage Lending, Mortgage Servicing, Residential Finance, Home Equity, Refinancing and Financial Services
2008.
Baron Silverstein.
Bob Johnson
Felicia Grumet
Spencer Mosness.
Rithm Capital Corp.
Ticker:
NYSE: RITM.
NMLS #3013.
Approximately:
$852 billion.
4 million+ loans.
Approximately:
$63 billion.
130+ locations nationwide.
Newrez does not maintain a separate public shareholder Investor Relations department.
Parent company:
Newrez offers residential mortgage lending, refinancing, home-equity products, servicing, and multiple business-to-business mortgage channels.
Newrez offers conventional home loans for qualified homebuyers.
These loans are not directly insured by a federal housing agency and are commonly used for primary residences, second homes, and certain investment properties.
Fixed-rate loans maintain the same interest rate over the scheduled term.
Newrez markets these products to borrowers who prefer predictable principal-and-interest payments.
Adjustable-rate mortgages generally begin with an introductory rate before the interest rate may change periodically.
Newrez positions these products as an option for borrowers seeking a lower initial rate and flexible financing structure.
Newrez offers FHA-insured loans for qualified borrowers.
These mortgages can support lower down payments and may be accessible to borrowers with less-than-perfect credit.
VA loans are available to qualifying Veterans, active-duty servicemembers, and eligible surviving spouses.
These loans can offer favorable financing terms and other benefits depending on VA eligibility.
Newrez offers USDA-backed financing for qualified borrowers buying eligible properties.
Current Newrez guidance notes that qualified USDA borrowers may be eligible for zero-down-payment financing in certain rural and suburban areas.
Newrez offers qualifying low-down-payment conventional options such as HomeReady and Home Possible.
Current guidance notes that certain borrowers may qualify with down payments as low as 3%, subject to program requirements.
Newrez offers non-qualified mortgage products for borrowers who may not fit traditional underwriting rules.
These can be useful for certain self-employed borrowers, investors, and customers with nontraditional income documentation.
Newrez offers mortgage programs designed for qualifying real-estate investors.
These products can support financing for residential investment properties and other eligible real-estate strategies.
Renovation loans can combine home financing and eligible renovation costs into a single loan structure.
Newrez lists renovation lending among its current mortgage options.
Newrez provides support for eligible assumable mortgages.
An assumption can allow a qualified buyer to take over an existing mortgage under applicable program rules.
Newrez offers refinancing for homeowners who want to change their mortgage rate, monthly payment, loan term, or loan structure.
Available options depend on the borrower’s current mortgage, equity, credit, and goals.
Cash-out refinancing allows qualifying homeowners to replace an existing mortgage with a larger loan and receive part of their home equity in cash.
Newrez identifies uses such as debt consolidation, home improvements, and education expenses.
Newrez offers streamlined refinance options for qualifying existing FHA borrowers.
These loans can simplify the refinancing process compared with a full refinance.
Qualifying existing VA borrowers can use streamlined VA refinance options.
Newrez identifies this as a faster refinance pathway for eligible VA mortgage customers.
Newrez offers a fixed-rate home equity loan for qualifying homeowners.
This allows borrowers to tap home equity without replacing the interest rate on their existing first mortgage.
Newrez also offers a HELOC.
Current Newrez information describes a variable-rate credit line with flexibility to repay and redraw funds during the draw period, subject to program terms.
Newrez services millions of mortgage accounts.
Servicing functions include payment processing, escrow, tax and insurance administration, payoff requests, account statements, loan transfers, and homeowner assistance.
Newrez manages escrow accounts for property taxes and homeowner insurance on qualifying serviced loans.
Borrowers can review escrow changes through the Help Center and online account.
Borrowers can make payments through Newrez’s online account system.
The portal also supports payment history, pending-payment review, payoff quotes, and account information.
Newrez supports recurring automatic mortgage payments.
Borrowers can use monthly, bi-weekly, or semi-monthly automatic-payment options where eligible.
Newrez provides mortgage-assistance resources for borrowers who fall behind.
The Help Center directs borrowers to available loss-mitigation and loan-assistance options.
Newrez provides assistance resources for homeowners affected by qualifying natural disasters.
Information is available through its Help Center.
HomeHub provides mortgage and home-value information for existing customers.
It can show estimated equity and potential savings opportunities and provide account-related homeowner tools.
Newrez operates a wholesale mortgage channel serving mortgage brokers.
Current sales careers materials identify wholesale lending as one of the company’s national origination businesses.
Newrez purchases qualifying mortgages through correspondent-lending relationships.
This business allows approved financial institutions and lenders to sell eligible loans to Newrez.
Newrez also operates mortgage joint ventures with strategic partners.
Joint ventures are listed as one of its current national lending channels.
Newrez originates mortgage loans directly to consumers.
Its direct-to-consumer sales team supports purchases, refinances, and other residential mortgage products.
888-673-5521.
888-673-5521
888-673-5521
888-673-5521
866-317-2347.
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 2:00 PM ET.
Monday to Friday: 8:00 AM to 8:00 PM ET.
866-317-2347
866-317-2347.
866-317-2347
866-317-2347
866-317-2347.
866-467-1137.
888-673-5521
888-673-5521
and, for servicing:
866-317-2347
For existing mortgage servicing:
866-317-2347
Newrez uses individual licensed loan officers and sales channels rather than one universal public sales number.
Start through:
888-673-5521
or the Loan Officer Search on Newrez.com.
Newrez itself does not operate standalone Investor Relations.
Investor matters belong to Rithm Capital Corp.
Newrez does not publish one universal applicant HR number.
Careers:
For an existing mortgage, call 866-317-2347. After verifying your identity in the automated system, Newrez states that customers can press 0 to connect with a live Customer Care representative. Live representatives are available Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 10:00 AM to 2:00 PM ET.
For a new mortgage or general company inquiry, call 888-673-5521. Existing borrowers should have their loan number, property address, payment information, and any previous case details available. Secure chat is also available after signing in to the online account during weekday support hours.
Newrez LLC
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
United States
Main Phone: 888-673-5521
NMLS: 3013.
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
This address appears on Newrez’s current contact, licensing, disclosure, and website materials.
Baron Silverstein.
Felicia Grumet
Spencer Mosness
Brian Woodring
Leslie Gillin
Justin Taylor.
Newrez is a company of:
Rithm Capital Corp.
Rithm describes Newrez as its national mortgage origination and servicing platform.
NYSE: RITM
Newrez currently reports:
$852 billion servicing portfolio
and:
4 million+ loans serviced.
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