NewRez LLC
About Newrez LLC
Newrez LLC is a national mortgage lender and mortgage servicer headquartered in Fort Washington, Pennsylvania. The company provides residential mortgage origination, refinancing, mortgage servicing, home-equity products, correspondent lending, wholesale lending, joint-venture lending, and related homeowner services across the United States.
Newrez was founded in 2008 and has expanded into one of the largest U.S. residential mortgage platforms. Current Newrez careers materials report more than 130 locations nationwide, approximately $852 billion in servicing portfolio, $63 billion in fiscal 2025 originations, and more than 4 million loans serviced.
Newrez is part of Rithm Capital Corp., a publicly traded global alternative asset manager. Rithm describes Newrez as its national mortgage lending and servicing platform, licensed to lend in all 50 states, Washington, D.C., and selected U.S. territories.
Quick Information
Corporate Phone Number
888-673-5521
Newrez currently publishes this number with its Fort Washington corporate address.
Customer Service Number
For existing mortgage servicing:
866-317-2347
Current live Customer Care hours:
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 2:00 PM ET.
Corporate Office Address
Newrez LLC
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
United States
Headquarters Address
Newrez LLC
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
United States
Current Newrez licensing and disclosure materials confirm this address.
Customer Correspondence Address
Newrez
P.O. Box 10826
Greenville, SC 29603-0826.
Payment Mailing Address
Newrez LLC
P.O. Box 60535
City of Industry, CA 91716-0535.
Overnight Payment Address
Newrez LLC
Attn: Payment Processing
75 Beattie Place, Suite LL202
Greenville, SC 29601.
Newrez does not prominently publish one universal unsecured Customer Service email for ordinary mortgage servicing.
Borrowers are primarily directed to phone, secure account messaging, online chat, and written correspondence.
Industry
Mortgage Lending, Mortgage Servicing, Residential Finance, Home Equity, Refinancing and Financial Services
Founded
2008.
Current President
Baron Silverstein.
Head of Originations
Bob Johnson
Chief Financial Officer
Felicia Grumet
Chief Legal, Audit & Risk Officer
Spencer Mosness.
Parent Company
Rithm Capital Corp.
Ticker:
NYSE: RITM.
NMLS Number
NMLS #3013.
Servicing Portfolio
Approximately:
$852 billion.
Loans Serviced
4 million+ loans.
Fiscal 2025 Originations
Approximately:
$63 billion.
National Footprint
130+ locations nationwide.
Careers Page
Website
Investor Relations
Newrez does not maintain a separate public shareholder Investor Relations department.
Parent company:
Newrez Products & Services
Newrez offers residential mortgage lending, refinancing, home-equity products, servicing, and multiple business-to-business mortgage channels.
Conventional Mortgages
Newrez offers conventional home loans for qualified homebuyers.
These loans are not directly insured by a federal housing agency and are commonly used for primary residences, second homes, and certain investment properties.
Fixed-Rate Mortgages
Fixed-rate loans maintain the same interest rate over the scheduled term.
Newrez markets these products to borrowers who prefer predictable principal-and-interest payments.
Adjustable-Rate Mortgages
Adjustable-rate mortgages generally begin with an introductory rate before the interest rate may change periodically.
Newrez positions these products as an option for borrowers seeking a lower initial rate and flexible financing structure.
FHA Loans
Newrez offers FHA-insured loans for qualified borrowers.
These mortgages can support lower down payments and may be accessible to borrowers with less-than-perfect credit.
VA Loans
VA loans are available to qualifying Veterans, active-duty servicemembers, and eligible surviving spouses.
These loans can offer favorable financing terms and other benefits depending on VA eligibility.
USDA Loans
Newrez offers USDA-backed financing for qualified borrowers buying eligible properties.
Current Newrez guidance notes that qualified USDA borrowers may be eligible for zero-down-payment financing in certain rural and suburban areas.
HomeReady and Home Possible Loans
Newrez offers qualifying low-down-payment conventional options such as HomeReady and Home Possible.
Current guidance notes that certain borrowers may qualify with down payments as low as 3%, subject to program requirements.
Non-QM Loans
Newrez offers non-qualified mortgage products for borrowers who may not fit traditional underwriting rules.
These can be useful for certain self-employed borrowers, investors, and customers with nontraditional income documentation.
Investment Property Loans
Newrez offers mortgage programs designed for qualifying real-estate investors.
These products can support financing for residential investment properties and other eligible real-estate strategies.
Renovation Loans
Renovation loans can combine home financing and eligible renovation costs into a single loan structure.
Newrez lists renovation lending among its current mortgage options.
Assumable Mortgages
Newrez provides support for eligible assumable mortgages.
An assumption can allow a qualified buyer to take over an existing mortgage under applicable program rules.
Mortgage Refinance
Newrez offers refinancing for homeowners who want to change their mortgage rate, monthly payment, loan term, or loan structure.
Available options depend on the borrower’s current mortgage, equity, credit, and goals.
Cash-Out Refinance
Cash-out refinancing allows qualifying homeowners to replace an existing mortgage with a larger loan and receive part of their home equity in cash.
Newrez identifies uses such as debt consolidation, home improvements, and education expenses.
FHA Streamline Refinance
Newrez offers streamlined refinance options for qualifying existing FHA borrowers.
These loans can simplify the refinancing process compared with a full refinance.
VA Streamline Refinance
Qualifying existing VA borrowers can use streamlined VA refinance options.
Newrez identifies this as a faster refinance pathway for eligible VA mortgage customers.
Home Equity Loan
Newrez offers a fixed-rate home equity loan for qualifying homeowners.
This allows borrowers to tap home equity without replacing the interest rate on their existing first mortgage.
Home Equity Line of Credit
Newrez also offers a HELOC.
Current Newrez information describes a variable-rate credit line with flexibility to repay and redraw funds during the draw period, subject to program terms.
Mortgage Servicing
Newrez services millions of mortgage accounts.
Servicing functions include payment processing, escrow, tax and insurance administration, payoff requests, account statements, loan transfers, and homeowner assistance.
Escrow Services
Newrez manages escrow accounts for property taxes and homeowner insurance on qualifying serviced loans.
Borrowers can review escrow changes through the Help Center and online account.
Online Mortgage Payments
Borrowers can make payments through Newrez’s online account system.
The portal also supports payment history, pending-payment review, payoff quotes, and account information.
Automatic Payments
Newrez supports recurring automatic mortgage payments.
Borrowers can use monthly, bi-weekly, or semi-monthly automatic-payment options where eligible.
Loan Assistance
Newrez provides mortgage-assistance resources for borrowers who fall behind.
The Help Center directs borrowers to available loss-mitigation and loan-assistance options.
Disaster Relief
Newrez provides assistance resources for homeowners affected by qualifying natural disasters.
Information is available through its Help Center.
HomeHub
HomeHub provides mortgage and home-value information for existing customers.
It can show estimated equity and potential savings opportunities and provide account-related homeowner tools.
Wholesale Lending
Newrez operates a wholesale mortgage channel serving mortgage brokers.
Current sales careers materials identify wholesale lending as one of the company’s national origination businesses.
Correspondent Lending
Newrez purchases qualifying mortgages through correspondent-lending relationships.
This business allows approved financial institutions and lenders to sell eligible loans to Newrez.
Joint Venture Retail
Newrez also operates mortgage joint ventures with strategic partners.
Joint ventures are listed as one of its current national lending channels.
Direct-to-Consumer Lending
Newrez originates mortgage loans directly to consumers.
Its direct-to-consumer sales team supports purchases, refinances, and other residential mortgage products.
Newrez Corporate Phone Numbers
Corporate Phone Number
888-673-5521.
Corporate Headquarters Number
888-673-5521
Headquarters Number
888-673-5521
Corporate Office Number
888-673-5521
Mortgage Servicing Customer Service
866-317-2347.
Customer Care Hours
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 2:00 PM ET.
Live Chat Hours
Monday to Friday: 8:00 AM to 8:00 PM ET.
Payment Support Number
866-317-2347
Automatic Payment Support Number
866-317-2347.
Escrow Support Number
866-317-2347
Payoff Support Number
866-317-2347
Fee Payment Support
866-317-2347.
Fax Number
866-467-1137.
General Lending Number
888-673-5521
Toll-Free Number
888-673-5521
and, for servicing:
866-317-2347
Billing Number
For existing mortgage servicing:
866-317-2347
Sales Number
Newrez uses individual licensed loan officers and sales channels rather than one universal public sales number.
Start through:
888-673-5521
or the Loan Officer Search on Newrez.com.
Investor Relations Number
Newrez itself does not operate standalone Investor Relations.
Investor matters belong to Rithm Capital Corp.
Human Resources Number
Newrez does not publish one universal applicant HR number.
Careers:
How to Reach a Real Person at Newrez
For an existing mortgage, call 866-317-2347. After verifying your identity in the automated system, Newrez states that customers can press 0 to connect with a live Customer Care representative. Live representatives are available Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 10:00 AM to 2:00 PM ET.
For a new mortgage or general company inquiry, call 888-673-5521. Existing borrowers should have their loan number, property address, payment information, and any previous case details available. Secure chat is also available after signing in to the online account during weekday support hours.
Newrez Headquarters & Corporate Office Address
Newrez’s current corporate headquarters is
Newrez LLC
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
United States
Main Phone: 888-673-5521
NMLS: 3013.
Fort Washington Headquarters
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
This address appears on Newrez’s current contact, licensing, disclosure, and website materials.
Current President
Baron Silverstein.
Current Chief Financial Officer
Felicia Grumet
Current Chief Legal, Audit & Risk Officer
Spencer Mosness
Current Chief Information Officer
Brian Woodring
Current Chief Commercial Officer
Leslie Gillin
Current Chief People Officer
Justin Taylor.
Parent Company
Newrez is a company of:
Rithm Capital Corp.
Rithm describes Newrez as its national mortgage origination and servicing platform.
Parent Company Ticker
NYSE: RITM
Current Servicing Scale
Newrez currently reports:
$852 billion servicing portfolio
and:
4 million+ loans serviced.
