American Eagle Outfitters
American Eagle Outfitters, Inc., commonly known as AEO, is a global specialty retail company that sells clothing, accessories, footwear, intimates, activewear, and personal-care products. Founded in 1977, the company has developed a portfolio of recognizable fashion brands, including American Eagle, Aerie, OFFLINE by Aerie, Todd Snyder, and Unsubscribed. American Eagle is particularly known for denim, casual clothing, tops, bottoms, and accessories designed for younger consumers.
AEO operates through physical retail stores, e-commerce websites, mobile shopping channels, and international licensing partnerships. As of January 31, 2026, the company operated 1,168 company-owned stores and 357 licensed locations. Its company-owned retail network includes American Eagle, Aerie, OFFLINE, Todd Snyder, and Unsubscribed locations, while its digital operations serve customers in numerous international markets.
American Eagle Outfitters maintains its corporate headquarters in Pittsburgh, Pennsylvania. The company’s corporate campus supports functions such as merchandising, inventory planning, marketing, finance, supply chain, digital operations, information technology, real estate, construction, store operations, and human resources. AEO also maintains a major design office in New York City and additional international offices supporting its global business.
412-432-3300
1-800-807-3783
American Eagle’s current official Contact Us page lists this as its AEO Customer Service number.
American Eagle Outfitters, Inc.
77 Hot Metal Street
Pittsburgh, PA 15203-2329
United States
American Eagle Outfitters, Inc.
77 Hot Metal Street
Pittsburgh, PA 15203-2329
United States
The address remains American Eagle Outfitters’ principal executive office according to its September 2026 SEC filing.
This email is published by AEO for corporate media and business inquiries. General retail customers should use American Eagle’s official Contact Us channels for customer-service issues.
Specialty Retail, Apparel, Fashion, Clothing, Accessories, Personal Care and E-Commerce
1977
American Eagle has offered specialty apparel and accessories since 1977.
Approximately 45,000 associates worldwide
As of February 1, 2026, American Eagle Outfitters reported approximately 45,000 associates worldwide. Around 35,000 were part-time or seasonal associates, while approximately 39,000 associates worked in the United States.
American Eagle Outfitters does not publicly list standard visitor hours for its Pittsburgh corporate headquarters. Customers should contact the company before attempting an in-person corporate visit.
AEO Customer Service is currently listed as available from 7:00 AM to 1:00 AM Eastern Time, seven days a week.
https://www.aeo-inc.com/investors/
American Eagle Outfitters, Inc. is publicly traded on the New York Stock Exchange under the ticker symbol AEO. Its corporate Investor Relations resources provide financial reports, SEC filings, stock information, governance information, and other shareholder resources.
https://www.aeo-inc.com/corporate-careers/
American Eagle Outfitters provides employment opportunities across corporate offices, retail stores, distribution centers, technology, merchandising, design, marketing, supply chain, finance, and other business functions.
American Eagle Outfitters operates a multi-brand retail business covering apparel, accessories, intimates, activewear, footwear, personal-care merchandise, and related online and in-store shopping services. Its portfolio targets different customer segments while sharing AEO’s retail, digital, merchandising, and distribution infrastructure.
American Eagle offers casual apparel for men and women, including jeans, pants, shorts, tops, T-shirts, sweaters, sweatshirts, dresses, skirts, outerwear, and other everyday clothing.
The brand focuses heavily on casual fashion and self-expression and has developed a particularly significant business around denim.
Denim is one of American Eagle’s most prominent product categories.
Customers can choose from multiple jeans fits, washes, rises, fabrics, stretch levels, and styles designed for different preferences and body types. AEO has continued to invest in denim innovation as a major part of the American Eagle brand.
American Eagle offers women’s jeans, tops, dresses, skirts, sweaters, sweatshirts, jackets, shorts, pants, and other apparel.
Seasonal collections and product availability change throughout the year based on fashion trends and customer demand.
Men’s merchandise includes jeans, pants, shorts, T-shirts, shirts, sweatshirts, sweaters, outerwear, and other casual apparel.
American Eagle’s men’s collections are designed around casual styling, denim, comfort, and seasonal fashion.
American Eagle stores and its website offer accessories that can include bags, belts, hats, jewelry, sunglasses, socks, and other fashion items.
Product availability varies between stores and online channels.
Selected American Eagle collections include footwear designed to complement the company’s casual clothing assortment.
Styles and availability may change according to season and current product collections.
Aerie is an AEO brand focused on intimates, apparel, swimwear, loungewear, and accessories.
The brand has built its identity around comfort, inclusivity, and its AerieREAL platform. AEO operated 332 Aerie-branded standalone stores as of January 31, 2026.
OFFLINE by Aerie focuses on activewear and clothing designed for movement, exercise, leisure, and everyday comfort.
Its product assortment includes leggings, sports bras, tops, bottoms, accessories, and other active lifestyle merchandise.
Through Aerie, customers can shop for bras, underwear, sleepwear, loungewear, and other intimates.
The assortment includes different fits, materials, sizes, and styles designed for daily comfort and personal preference.
AEO offers activewear primarily through OFFLINE by Aerie.
Products can include leggings, bike shorts, sports bras, exercise tops, sweatshirts, pants, and accessories suitable for workouts and casual use.
Aerie provides seasonal swimwear collections including swimsuits, bikinis, one-piece styles, cover-ups, and related accessories.
Selections vary by season and geographic market.
Todd Snyder is AEO’s premium menswear brand.
It offers men’s apparel, tailoring, sportswear, footwear, accessories, and designer collaborations. As of January 31, 2026, AEO operated 23 Todd Snyder stores.
Unsubscribed is another AEO brand focused on consciously made fashion and a slower approach to retail.
The company operated eight Unsubscribed stores as of January 31, 2026.
Customers can purchase American Eagle and Aerie merchandise through the company’s digital shopping platforms.
Online services include product browsing, ordering, account management, order tracking, returns information, promotional offers, and other customer-service resources.
Availability permitting, American Eagle provides omnichannel shopping features that allow customers to combine online shopping with physical retail locations.
Services can vary by market, store, inventory availability, and current company policies.
American Eagle provides return and exchange options subject to its current return policies.
Customers can initiate eligible returns through the company’s online self-service tools or obtain assistance through Customer Service.
American Eagle and Aerie customers can participate in the company’s Real Rewards loyalty program where available.
Members may receive benefits, promotional offers, rewards, and other features based on the current terms of the program.
American Eagle Outfitters publishes different contact numbers for corporate, customer-service, media, shareholder, and other specific purposes. Customers should make sure they use the correct number for the type of inquiry they have.
412-432-3300
This is the primary corporate telephone number for American Eagle Outfitters, Inc. and is listed with the company’s Pittsburgh headquarters in its current SEC filings.
412-432-3300
American Eagle Outfitters lists this number with its headquarters at 77 Hot Metal Street, Pittsburgh, Pennsylvania.
412-432-3300
The same number serves as the main publicly listed headquarters telephone number.
412-432-3300
This number is associated with American Eagle Outfitters’ principal executive offices and corporate headquarters.
1-800-807-3783
American Eagle’s current Contact Us page identifies this as AEO Customer Service. The published support hours are 7:00 AM to 1:00 AM Eastern Time, seven days a week.
1-800-807-3783
Customers can use this number for eligible questions involving orders, products, returns, accounts, store purchases, and other customer-service matters.
1-800-807-3783
This is American Eagle’s current toll-free Customer Service number.
1-888-232-4535
American Eagle also publishes this number on current official AEO Group Companies and Brand Protection pages. Customers should generally use the primary Customer Service number, 1-800-807-3783, for routine shopping and order-related assistance.
412-432-4500
AEO’s current News + Media page lists this number for AEO, Inc. Media + Business Inquiries through Corporate Communications.
This email is published together with the Corporate Communications telephone number for AEO media and business inquiries.
AEO publishes this email for American Eagle media, marketing, and social inquiries.
American Eagle Outfitters does not currently publish a separate general Investor Relations telephone number distinct from its main corporate telephone number on the corporate information reviewed.
Investor information is available through:
https://www.aeo-inc.com/investors/
1-877-581-5548
AEO lists Computershare Trust Company, N.A. as its transfer agent and publishes this number for applicable shareholder and stock-transfer matters.
American Eagle Outfitters does not publish a separate nationwide telephone number specifically identified as a general Sales number.
Retail customers should use the official Customer Service line or contact their local American Eagle store.
American Eagle Outfitters does not publish one general corporate Billing telephone number covering every payment or account issue.
Customers should use the Customer Service channel appropriate to the transaction or financial product involved.
No single nationwide Regional Office telephone number is publicly identified by American Eagle Outfitters.
Individual American Eagle and Aerie stores have their own local telephone numbers.
Customers should use the company’s Store Locator to find contact information for a specific retail location.
Local store numbers vary according to location.
Store Locator:
https://storelocations.ae.com/
American Eagle maintains customer-service channels for international markets, and phone numbers can differ by country.
Customers outside the United States should use the contact page for their country or region rather than relying on a U.S.-specific number.
American Eagle Outfitters does not publicly list a separate corporate Emergency or After-Hours telephone number.
Customer Service is available during the extended hours published on the company’s Contact Us page.
American Eagle Outfitters does not currently publish a general nationwide HR telephone number for applicants.
Employment information should be accessed through AEO’s official career resources.
Not applicable.
American Eagle Outfitters is a specialty fashion retailer and does not operate a conventional reservations or booking service.
Customers who need direct assistance can call 1-800-807-3783, the Customer Service number currently published by American Eagle. Phone support is listed as available from 7:00 AM to 1:00 AM Eastern Time, seven days a week. Before calling, have your order number, email address, purchase information, store location, or other relevant details available so the representative can identify the transaction and understand the issue more efficiently. Customers can also use American Eagle’s online chat and self-service tools for returns, order tracking, and frequently asked questions.
For an issue involving a specific American Eagle or Aerie store, customers can also contact the location directly and request assistance from store management. Local stores may be able to handle concerns involving in-store purchases, product availability, employee interactions, returns, or other location-specific matters. If the store cannot resolve the problem, contact the nationwide Customer Service team and provide details of any previous conversations. Keeping receipts, order confirmations, and case information available can make follow-up easier.
American Eagle Outfitters’ current corporate headquarters and principal executive offices are located at:
American Eagle Outfitters, Inc.
77 Hot Metal Street
Pittsburgh, PA 15203-2329
United States
Corporate Phone: 412-432-3300
AEO’s September 9, 2026 SEC filing continues to identify this location as the company’s principal executive office.
American Eagle Outfitters, Inc.
77 Hot Metal Street
Pittsburgh, PA 15203-2329
United States
AEO describes Pittsburgh as home to its corporate headquarters. Its corporate campus is located along the Monongahela River in Pittsburgh’s South Side and supports business functions including merchandising, inventory planning, marketing, finance, supply chain, digital, IT, real estate, store operations, and human resources.
AEO Customer Service
77 Hot Metal Street
Pittsburgh, PA 15203
United States
American Eagle’s official Write Us page publishes this address specifically for AEO Customer Service correspondence.
American Eagle Outfitters also maintains a New York City Design Office.
AEO describes this office as a creative hub supporting functions including design, production, marketing, merchandising, responsible sourcing, human resources, information technology, international operations, and Todd Snyder. The company identifies the office as being in the NoMad area of Midtown South.
American Eagle Outfitters also maintains international offices supporting its global operations.
The company’s corporate careers information currently identifies international offices in Mexico and Hong Kong.
American Eagle Outfitters previously used:
150 Thorn Hill Drive
Warrendale, PA 15086-7528
United States
The company moved to its Pittsburgh South Side headquarters in 2007. Current corporate information and SEC filings use 77 Hot Metal Street, Pittsburgh, PA 15203-2329 as the headquarters address.
Customers who have a complaint about an American Eagle or Aerie purchase, online order, refund, return, delivery, store experience, employee interaction, promotion, loyalty account, or product should collect all relevant details before beginning the complaint process. Useful information can include receipts, order numbers, tracking information, photographs, store location, purchase date, employee or manager names, and copies of previous correspondence. Keeping complete records can make it easier for American Eagle Customer Service to investigate the issue and understand what resolution has already been attempted.
If the complaint involves an in-store purchase or experience, begin by contacting the American Eagle or Aerie location where the issue occurred and ask to speak with a manager. Clearly explain what happened and provide the purchase date, receipt details, product information, and any other relevant facts. Store management may be able to address issues involving returns, exchanges, pricing, product condition, employee interactions, or store service without further escalation. Keep a record of the date you contacted the store and the name of the manager or associate who assisted you. If the issue cannot be resolved locally, proceed to American Eagle Customer Service.
If the store cannot resolve the issue, or if the complaint involves an online transaction, call American Eagle Customer Service at 1-800-807-3783. Explain the problem clearly and provide your order number, receipt information, email address associated with the purchase, store location when relevant, and details of any previous attempt to resolve the matter. Customer Service is currently available from 7:00 AM to 1:00 AM Eastern Time, seven days a week. Ask the representative to document the complaint and keep any case or reference number you receive. This information can be useful if you need to follow up later.
Customers can also use American Eagle’s official online Contact Us tools to communicate with Customer Service. The website provides chat, order tracking, return assistance, frequently asked questions, and other self-service resources that can help resolve common shopping problems. When communicating through chat, provide a concise description of the issue and include relevant order or transaction information without sharing unnecessary sensitive data. Save screenshots or copies of important conversations, particularly if the complaint remains unresolved. Written records can make subsequent escalation easier because they establish what information was provided and what response was received.
For a complaint that remains unresolved, customers can send written correspondence to AEO Customer Service, 77 Hot Metal Street, Pittsburgh, PA 15203, United States. Include your full name, contact information, order or receipt number, store location if applicable, purchase date, a detailed explanation of the problem, and the resolution you are requesting. Attach copies rather than originals of relevant receipts, photographs, shipping records, or previous correspondence. Explain any earlier discussions with the store or Customer Service so the company can understand the history of the complaint. Keep a copy of the letter and all supporting documents for your records.
If the complaint remains unresolved after working with the store, Customer Service, and the company’s written complaint channels, customers may consider an appropriate external escalation based on the nature of the issue. Consumer disputes may fall within the jurisdiction of a state consumer-protection office, state Attorney General, payment provider, or another relevant organization, while product-safety matters may require a different agency. Keep copies of receipts, order records, emails, chat transcripts, case numbers, photographs, and complaint letters before escalating the matter. These documents can demonstrate what happened and the attempts already made to resolve the problem directly with American Eagle Outfitters. For routine complaints, it is generally appropriate to complete the company’s internal resolution process first.
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