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- American Eagle Outfitters
About American Eagle Outfitters
American Eagle Outfitters, Inc. is an American specialty retailer known for clothing, accessories and lifestyle products.
The company operates the American Eagle and Aerie brands and sells products through physical stores and online channels.
American Eagle Outfitters is headquartered in Pittsburgh, Pennsylvania.
Quick Information
Legal Company Name
American Eagle Outfitters, Inc.
Trade Name
American Eagle
Industry
Retail and apparel
Founded
1977
Headquarters
Pittsburgh, Pennsylvania
Corporate Headquarters Address
77 Hot Metal Street
Pittsburgh, PA 15203
United States
Corporate Phone
(412) 432-3300
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
NYSE: AEO
CEO
Jay Schottenstein
Official Website
Products and Services
American Eagle offers:
- Jeans
- Clothing
- Tops
- Bottoms
- Dresses
- Accessories
- Shoes
- Activewear
- Intimates
- Aerie products
- Online shopping
- Store pickup
- Gift cards
- Promotions
- Loyalty programs
Product availability varies.
Corporate Phone Numbers and Contact Information
American Eagle Corporate Office
Phone: (412) 432-3300
Customers should generally use American Eagle’s customer-service resources for online orders, returns, product questions and store concerns.
Customer Assistance
Customers may need help with:
- Online orders
- Returns
- Exchanges
- Refunds
- Shipping
- Store purchases
- Gift cards
- Rewards
- Product availability
How to Reach a Real Person at American Eagle
Have available:
- Order number
- Receipt
- Store location
- Purchase date
- Product information
- Shipping details
- Customer account information
- Description of the problem
American Eagle Headquarters and Corporate Office Address
American Eagle Outfitters, Inc.
77 Hot Metal Street
Pittsburgh, PA 15203
United States
Corporate Phone: (412) 432-3300
Online Orders and Store Assistance
Customers can seek assistance with:
- Online purchases
- Shipping
- Store pickup
- Returns
- Exchanges
- Refunds
- Damaged merchandise
- Gift cards
- Loyalty programs
How to File a Complaint Against American Eagle
Step 1: Contact the store involved when appropriate.
Step 2: Speak with a manager if necessary.
Step 3: Provide your receipt or order number.
Step 4: Explain the issue clearly.
Step 5: Contact customer service if the issue remains unresolved.
Step 6: Keep correspondence and receipts.
Step 7: Save any case number.
Step 8: Request escalation when appropriate.
Corporate and Investor Information
American Eagle Outfitters, Inc. is publicly traded on the New York Stock Exchange under the ticker symbol AEO.
The company operates the American Eagle and Aerie brands.
Frequently Asked Questions
1. Where is American Eagle Outfitters headquartered?
American Eagle Outfitters is headquartered in Pittsburgh, Pennsylvania.
2. What is American Eagle’s corporate phone number?
The corporate office phone number is (412) 432-3300.
3. Who is the CEO of American Eagle Outfitters?
Jay Schottenstein is the Executive Chairman and Chief Executive Officer of American Eagle Outfitters.
4. What does American Eagle sell?
American Eagle sells clothing, jeans, accessories and lifestyle products, while its Aerie brand offers intimates, activewear and related products.
5. How do I contact American Eagle customer service?
Use American Eagle’s official customer-service resources for orders, returns, shipping and store-related concerns.
6. How do I complain about an American Eagle store?
Contact the store manager first and then use American Eagle’s customer-service process if necessary.
7. Does American Eagle offer online shopping?
Yes. American Eagle sells products through its official online store as well as physical retail locations.
8. Can I visit American Eagle headquarters for customer service?
The Pittsburgh corporate headquarters should not automatically be treated as a public walk-in customer-service center.
9. Is American Eagle Outfitters publicly traded?
Yes. American Eagle Outfitters trades on the NYSE under the ticker AEO.
