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- Progressive Corporation
About Progressive Corporation
The Progressive Corporation is one of the largest insurance organizations in the United States.
Progressive was founded in 1937 and initially focused on automobile insurance. It later expanded into a broad range of personal and commercial insurance products.
Today, Progressive is particularly well known for auto insurance but also provides coverage for motorcycles, recreational vehicles, boats, homes, renters, businesses, and commercial vehicles.
Progressive has built a major direct-to-consumer business through its website, mobile app, and telephone services while also selling insurance through independent agents.
The company’s headquarters operations remain centered in Mayfield Village, Ohio, near Cleveland.
Quick Information
Industry
Insurance
Founded
1937
Corporate Phone Number
1-855-347-3939
Customer Service Number
1-888-671-4405
Corporate Office Address
300 North Commons Boulevard
Mayfield Village, OH 44143
United States
Headquarters Address
300 North Commons Boulevard
Mayfield Village, OH 44143
United States
Progressive does not publish one universal general-support email address. Customers can submit email inquiries through the company’s official online contact system.
Stock Symbol
NYSE: PGR
Customer Service Availability
24 hours a day, 7 days a week
Commercial Customer Service
1-888-240-9839
Fraud / Identity Theft
1-888-288-0770
Website
Progressive Products & Services
Progressive provides personal and commercial insurance products.
Auto Insurance
Progressive’s primary business includes automobile liability, collision, comprehensive, uninsured-motorist, and other vehicle coverage.
Homeowners Insurance
Customers can obtain homeowners coverage through Progressive and its insurance partners.
Renters Insurance
Renters insurance provides coverage for personal property and other eligible losses.
Motorcycle Insurance
Progressive offers motorcycle coverage for a variety of motorcycles and riders.
RV and Boat Insurance
Coverage is available for recreational vehicles, motorhomes, boats, and other recreational products.
Commercial Auto
Progressive is a major commercial-auto insurer providing coverage for businesses using cars, vans, trucks, and other commercial vehicles.
Claims Services
Customers can report claims online, through the mobile app, or by telephone.
Progressive Corporate Phone Numbers
Progressive Headquarters / Main Contact
1-855-347-3939
Progressive publishes this number with its Mayfield Village headquarters.
General Customer Service
1-888-671-4405
Progressive states that Customer Service is available 24/7.
Commercial Customer Service
1-888-240-9839
This line serves commercial-policy customers.
Fraud and Identity Theft
1-888-288-0770
Customers concerned about suspected fraud or identity theft can use this dedicated number.
How to Reach a Real Person at Progressive
For general policy questions, call:
1-888-671-4405
Follow the prompts for billing, policy changes, claims, coverage, roadside assistance, or other support.
Before calling, have:
- Policy number
- Claim number if applicable
- Vehicle information
- Billing details
- Date of loss
- Description of the concern
available.
Customers can also use Progressive’s online chat and digital contact options.
For an existing claim, working directly with the assigned claims representative is often the fastest approach.
Progressive Headquarters & Corporate Office Address
Progressive Corporate Headquarters
300 North Commons Boulevard
Mayfield Village, OH 44143
United States
Progressive identifies its Mayfield Village operations as part of its primary Cleveland-area headquarters campus.
Customers should note that corporate offices are not generally intended for walk-in insurance service.
Policies, claims, and billing concerns should first go through Customer Service or the appropriate claims department.
How to File a Complaint Against Progressive
Step 1: Contact Customer Service
Call:
1-888-671-4405
Step 2: Contact Your Claims Representative
For a claim dispute, discuss the issue with the assigned representative first.
Step 3: Request Supervisory Review
Ask to speak with a supervisor if the issue cannot be resolved.
Step 4: Submit Written or Online Feedback
Use Progressive’s official contact system to document the complaint.
Step 5: Contact Corporate Headquarters
Progressive
300 North Commons Boulevard
Mayfield Village, OH 44143
United States
Step 6: Contact Your State Insurance Department
Insurance is primarily regulated at the state level.
Unresolved policy, claims, or insurance-practice complaints can generally be submitted to the Department of Insurance in the customer’s state.
Step 7: Report Fraud Separately
Suspected fraud or identity theft can be reported directly at:
1-888-288-0770
