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- Progressive Corporation
About Progressive Corporation
The Progressive Corporation is an American insurance holding company headquartered in Mayfield Village, Ohio. It provides personal and commercial insurance through affiliated underwriting companies, independent insurance agents, its website, and its mobile application.
Joseph Lewis and Jack Green founded Progressive in 1937. The company initially focused on automobile insurance before expanding into additional vehicle, property, personal, and commercial insurance products.
Progressive is a publicly traded company. The legal company underwriting a policy can vary by product and state, so customers should review their declarations page and policy documents for the applicable insurer.
Quick Information
Industry
Insurance and financial services
Founded
1937
Founders
Joseph Lewis and Jack Green
Company Type
Publicly traded insurance holding company
President and Chief Executive Officer
Tricia Griffith
Progressive’s official leadership page identifies Tricia Griffith as President and Chief Executive Officer.
Chief Financial Officer
John Sauerland
Stock Exchange and Ticker Symbol
New York Stock Exchange
NYSE: PGR
Customer Service Number
1-888-671-4405
General Progressive Number
1-800-776-4737
1-800-PROGRESSIVE
Corporate Office Number
+1-440-461-5000
Corporate Headquarters Address
The Progressive Corporation
300 North Commons Boulevard
Mayfield Village, OH 44143
United States
Customer Service Hours
Progressive Customer Service is available 24 hours a day, seven days a week.
Hours for specialized departments and independent agents may differ.
Fraud Reporting Number
1-888-288-0770
Commercial Customer Service
1-888-240-9839
Official Website
Contact Page
https://www.progressive.com/contact-us/
Investor Relations Website
https://investors.progressive.com/
Careers Website
https://careers.progressive.com/
Products & Services
Progressive offers personal, commercial, vehicle, property, and specialty insurance products. Available products may include:
- Personal auto insurance
- Commercial auto insurance
- Motorcycle insurance
- Boat insurance
- Recreational vehicle insurance
- Travel trailer insurance
- ATV and UTV insurance
- Snowmobile insurance
- Classic car insurance
- Golf cart insurance
- Homeowners insurance
- Renters insurance
- Condominium insurance
- Mobile and manufactured home insurance
- Umbrella insurance
- Pet insurance
- Life insurance
- Travel insurance
- Jewelry insurance
- Electronic-device protection
- General liability insurance
- Business owner policies
- Workers’ compensation
- Roadside assistance
- Snapshot usage-based insurance
- Online quotes
- Claims management
- Mobile policy access
Some products displayed through Progressive may be underwritten or provided by third-party companies. Coverage, deductibles, exclusions, prices, and eligibility vary by state and insurer.
Customers should review the declarations page, endorsements, exclusions, and policy conditions before relying on coverage.
Corporate Phone Numbers
Progressive Customer Service and Claims
1-888-671-4405
Progressive’s official contact page lists this number for policy changes, billing, claims, quotes, roadside assistance, and general customer support.
Progressive General Service Number
1-800-776-4737
1-800-PROGRESSIVE
Progressive Corporate Office
+1-440-461-5000
Commercial Customer Service
1-888-240-9839
Commercial Customer Service operates 24 hours Monday through Friday. Weekend hours are generally 6:30 a.m. to 2:00 a.m. Eastern Time.
Fraud and Identity Theft Reporting
1-888-288-0770
reportfraud@email.progressive.com
Spanish Customer Service and Claims
1-833-951-4271
Investor Relations
+1-440-395-2222
investor_relations@progressive.com
How to Reach a Real Person at Progressive
Call 1-888-671-4405. Progressive provides telephone assistance 24/7.
When calling:
- Select the option for a policy, claim, payment, quote, or roadside assistance.
- Enter the policy or claim number when requested.
- Ask to speak with a representative.
- Request a supervisor if the issue remains unresolved.
- Obtain a case or reference number.
Customers who purchased coverage through an independent agent can also contact that agent for policy and billing assistance. Claim decisions usually require communication with the assigned Progressive claims representative.
Have the following information ready:
- Policy number
- Claim number
- Insured person’s name
- Accident or loss date
- Vehicle or property information
- Police report number
- Photographs or videos
- Repair estimates
- Payment information
- Previous case number
- Requested resolution
Do not provide passwords, PINs, or authentication codes to an unsolicited caller.
Progressive Headquarters & Corporate Office Address
Progressive Corporate Headquarters
The Progressive Corporation
300 North Commons Boulevard
Mayfield Village, OH 44143
United States
Progressive Investor Relations
The Progressive Corporation
Attention: Investor Relations
300 North Commons Boulevard, Box W94
Mayfield Village, OH 44143
United States
Can Customers Visit Progressive Headquarters?
Progressive’s official headquarters page states that the Mayfield Village location does not accept walk-in customers.
Policyholders should contact Customer Service, their agent, or their assigned claims representative instead of visiting headquarters.
How to File a Complaint Against Progressive
Step 1: Contact Customer Service
Call 1-888-671-4405 and provide the policy or claim number. Explain the problem and the resolution you are requesting.
Step 2: Contact the Assigned Claims Representative
For a claim complaint, speak directly with the claims representative handling the file. Ask for a written explanation of the decision when appropriate.
Step 3: Request a Supervisor
Ask for the representative’s supervisor or the claims manager if the matter remains unresolved. Obtain a complaint or reference number.
Step 4: Preserve Supporting Records
Keep the policy, declarations page, photographs, estimates, repair invoices, police reports, medical bills, payment records, and correspondence.
A general complaint may not extend a policy, contractual, or legal deadline.
Step 5: Send a Written Corporate Complaint
Written correspondence may be mailed to:
The Progressive Corporation
300 North Commons Boulevard
Mayfield Village, OH 44143
United States
Include the policy or claim number, relevant dates, previous case numbers, and requested resolution.
Step 6: Report Suspected Fraud
Call 1-888-288-0770 or email reportfraud@email.progressive.com. Suspicious emails claiming to be from Progressive can be forwarded to phishing@email.progressive.com.
Step 7: Contact the Appropriate Regulator
Depending on the complaint, customers may contact:
- The applicable state department of insurance
- A state attorney general or consumer-protection office
- The National Insurance Crime Bureau for suspected insurance fraud
- The payment-card issuer for an unauthorized transaction
- A qualified attorney for substantial injury, coverage, or liability disputes
Insurance regulators can review compliance issues but do not guarantee a specific claim payment.
Frequently Asked Questions
Where is Progressive headquartered?
Progressive is headquartered at 300 North Commons Boulevard, Mayfield Village, Ohio 44143.
What is Progressive’s customer-service number?
Call 1-888-671-4405 for Customer Service, claims, billing, and policy assistance.
What is Progressive’s corporate phone number?
The Progressive Corporation’s general corporate number is +1-440-461-5000.
Who is the CEO of Progressive?
Tricia Griffith is Progressive’s President and Chief Executive Officer.
What is Progressive’s stock symbol?
The Progressive Corporation trades on the New York Stock Exchange under the ticker symbol PGR.
Is Progressive Customer Service available 24 hours?
Yes. Progressive advertises general telephone support 24 hours a day, seven days a week.
How do I file a Progressive insurance claim?
Customers can file a claim through the Progressive website, mobile application, or by calling 1-888-671-4405.
How do I report insurance fraud to Progressive?
Call 1-888-288-0770 or email reportfraud@email.progressive.com.
Can I visit Progressive headquarters for policy assistance?
No. Progressive states that its Mayfield Village headquarters does not accept walk-in customers.
