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- New York Life
About New York Life Insurance Company
New York Life Insurance Company is one of the largest and oldest life insurance companies in the United States. The company provides life insurance, annuities, investment management, wealth-management services, retirement solutions and employee benefits to individuals, families, businesses and institutions. New York Life operates as a mutual insurance company, which means it is owned by its policy owners rather than outside public shareholders, allowing the company to emphasize long-term financial strength and policy-owner interests.
New York Life was founded in 1845 and has operated continuously for more than 180 years. The company has developed one of the largest career-agent distribution systems in the U.S., with more than 12,000 agents and advisors serving individuals and families nationwide. New York Life has also expanded beyond traditional life insurance into asset management, institutional investing, group insurance benefits and retirement products while maintaining life insurance and financial protection as the foundation of its business.
New York Life Insurance Company is headquartered at 51 Madison Avenue, New York, New York 10010. Current company materials indicate approximately 12,000 employees and more than 12,000 agents and advisors. In 2025, New York Life reported record financial results, including approximately $3.6 billion in earnings and $34.7 billion in surplus, and declared a record $2.8 billion dividend for eligible participating policy owners.
Quick Information
Corporate Phone Number
212-576-7000. This is a principal corporate and home-office telephone number associated with New York Life Insurance Company’s headquarters at 51 Madison Avenue in New York City.
Customer Service Number
1-800-225-5695. New York Life publishes this number for customers with questions about policies, claims, applications and general account service, with representatives generally available Monday through Friday from 8:00 AM to 7:00 PM Eastern Time.
Corporate Office Address
New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, United States. This is the company’s statutory home office, main administrative office and principal corporate location.
Headquarters Address
New York Life Insurance Company, 51 Madison Avenue, New York, New York 10010, United States. The Madison Avenue headquarters supports executive management, insurance operations, investment activities, technology, customer service and other corporate functions.
New York Life does not publish one universal plain-text email address for every policy or customer-service inquiry. Customers should use their secure online account or the official Contact Us resources, while certain Group Benefit Solutions claim matters can be directed to GBSClaimSolutions@newyorklife.com and media matters use specialized corporate communications contacts.
Industry
New York Life operates in life insurance, financial services, annuities, investment management, retirement planning, wealth management and employee benefits.
Founded
1845. New York Life has operated for more than 180 years and is one of the longest-established major life insurance companies in the United States.
Number of Employees
Approximately 12,000 employees. Current New York Life materials describe the organization as having approximately 12,000 employees in addition to a nationwide network of more than 12,000 agents and advisors.
Corporate Office Hours
New York Life does not publish general public walk-in hours for its 51 Madison Avenue corporate headquarters. Customer Service representatives are generally available Monday through Friday from 8:00 AM to 7:00 PM Eastern Time through the main service number.
Website
https://www.newyorklife.com/ The official website provides insurance, annuity, investment, retirement, account-management and customer-support information.
Investor Relations
Traditional public-company Investor Relations is not applicable because New York Life is a mutual life insurance company rather than a publicly traded stock corporation. Financial information and statutory reports are available through the company’s official financial-information resources.
Careers Page
https://www.newyorklife.com/careers New York Life recruits corporate employees, insurance professionals, financial professionals, technology specialists and other professionals across the United States.
New York Life Insurance Company Products & Services
Term Life Insurance
New York Life offers term life insurance designed to provide coverage for a specified period, making it suitable for customers seeking temporary protection for income replacement, mortgages, education costs and other financial obligations.
Whole Life Insurance
Whole life insurance provides permanent life insurance protection and can build cash value over time, with eligible participating policies potentially receiving dividends based on company performance and policy terms.
Universal Life Insurance
New York Life provides universal life insurance solutions that can offer permanent coverage with flexibility in premium payments and death-benefit structures, subject to policy provisions.
Variable Universal Life Insurance
Variable universal life insurance combines permanent insurance coverage with investment-related account options, providing customers with greater investment choice while also exposing policy values to market risk.
Life Insurance for Families
New York Life agents help individuals and families evaluate financial protection needs and select coverage designed around income, dependents, debt and long-term financial objectives.
Business Life Insurance
Business owners can use life insurance for purposes such as key-person protection, succession planning, executive benefits and other business-continuity strategies.
Annuities
New York Life offers annuity products intended to support retirement income and long-term financial planning, including fixed and variable annuity solutions depending on customer objectives and eligibility.
Guaranteed Income Annuities
Guaranteed income annuities can provide qualifying customers with a predictable stream of retirement income according to the terms of the selected contract.
Retirement Planning
New York Life agents and advisors work with customers to build financial strategies addressing retirement income, savings, protection and long-term goals.
Investment Solutions
New York Life provides investment solutions through affiliated investment businesses and financial professionals, with available products varying according to investor profile, account type and objectives.
Mutual Funds
Customers may obtain access to mutual-fund investment products through New York Life’s financial-services and investment affiliates.
Wealth Management
New York Life provides financial planning and wealth-management services for qualifying clients seeking coordinated investment, protection and estate-planning strategies.
New York Life Investments
New York Life Investments is a major global asset-management organization offering investment strategies to institutions, financial professionals and individual investors.
Group Benefit Solutions
New York Life Group Benefit Solutions provides employer-sponsored insurance benefits including group life, disability and related employee protection products.
Disability Benefits
Through its Group Benefit Solutions business, New York Life administers qualifying employer-sponsored disability benefits and claims.
Accidental Death and Dismemberment Benefits
Eligible employer benefit programs can include accidental death and dismemberment coverage administered through New York Life Group Benefit Solutions.
Financial Professional Services
New York Life’s network of more than 12,000 agents and advisors provides insurance and financial guidance to individuals, families and businesses nationwide.
Online Account Management
Policy owners can use New York Life’s online account services to review policies, update eligible information, manage beneficiaries, make secure payments and perform other supported account functions.
Mobile App
New York Life provides mobile account-management tools allowing eligible customers to access policies, payments and other account information from supported devices.
New York Life Insurance Company Corporate Phone Numbers
Corporate Phone Number
212-576-7000. This number is associated with New York Life’s principal home office at 51 Madison Avenue in New York City.
Corporate Headquarters Number
212-576-7000. This is an appropriate corporate-level telephone contact for New York Life’s Madison Avenue headquarters.
Headquarters Number
212-576-7000. The number appears in New York Life statutory company information for the home and main administrative office.
Corporate Office Number
212-576-7000. Routine policy or claims questions should normally be directed to Customer Service rather than the corporate headquarters line.
Customer Support Number
1-800-225-5695. This is New York Life’s main public support number for policy, claim, application and other general customer-service questions.
Customer Service Number
1-800-225-5695. Representatives are generally available Monday through Friday from 8:00 AM to 7:00 PM Eastern Time.
Toll-Free Number
1-800-225-5695. This is New York Life’s primary toll-free Customer Service contact for individual policy owners and customers.
Sales Number
New York Life does not publish one centralized conventional Sales Number because new insurance and financial products are generally discussed through licensed agents and financial professionals.
Support Number
1-800-225-5695. This number is the most appropriate starting point for customers requiring assistance with an individual New York Life policy, application or claim.
Billing Number
New York Life does not publish a separate universal billing-only number. Policy owners with premium or payment questions can call 1-800-225-5695 or manage eligible payment functions through their secure online account.
Regional Office Number
New York Life operates more than 100 general offices across the United States, and each office maintains its own local contact information rather than using one universal regional-office number.
Branch Office Number
New York Life agents and advisors work through general offices located across the country, and customers can use the official financial-professional locator to find the appropriate local contact.
Local Office Number
212-576-7000. This is the principal New York City home-office number, while individual general offices maintain separate local telephone numbers.
International Number
212-576-6600. New York Life publishes this New York toll-number alternative for customers who cannot use the main toll-free Customer Service number.
Emergency / After-Hours Number
New York Life does not publish a general corporate emergency hotline. Customers can access supported self-service account functions online outside normal service hours, while urgent matters involving suspected fraud can use the dedicated fraud contact.
Investor Relations Number
Not applicable in the traditional public-company sense because New York Life is a mutual company owned by its policy owners rather than public shareholders.
Media / Press Number
212-576-7937. This is a current New York Life corporate media contact associated with company communications and should not be used for ordinary policy Customer Service.
Human Resources (HR) Number
New York Life does not publish one universal public HR telephone number for every applicant. Candidates should use the official careers resources for corporate positions, internships and professional opportunities.
Reservations / Booking Number
Not applicable. New York Life is an insurance and financial-services organization rather than a reservation-based business.
Fraud Hotline
1-877-279-0325. Customers who suspect fraudulent activity involving New York Life should use this dedicated fraud-reporting telephone number.
How to Reach a Real Person at New York Life Insurance Company
For a policy, claim, application or general account question, call 1-800-225-5695 Monday through Friday from 8:00 AM to 7:00 PM Eastern Time. Customers who cannot use the toll-free number can call 212-576-6600. Have the policy number, insured person’s information and relevant correspondence available so the representative can locate the correct account and provide assistance.
Customers can also sign in to their secure New York Life account to manage policies, payments, beneficiaries and contact information. For a broader corporate issue, the company’s home office can be contacted at 212-576-7000, while suspected fraudulent activity should be reported through the dedicated fraud hotline at 1-877-279-0325.
New York Life Insurance Company Headquarters & Corporate Office Address
Current New York Life Headquarters
New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, United States, Corporate Phone: 212-576-7000. This is the company’s current statutory home office and main administrative office.
Corporate Office Address
51 Madison Avenue, New York, New York 10010, United States. The building serves as New York Life’s principal corporate headquarters and supports executive, insurance, investment and administrative operations.
Home Office
New York Life refers to its 51 Madison Avenue location as its Home Office, and major corporate events, employee programs and executive activities continue to be based at this Manhattan location.
Financial Statement Correspondence Address
Customers or other parties requesting specified statutory financial statements can write to Secretary, New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, while clearly identifying the company or report being requested.
General Office Network
New York Life maintains more than 110 general offices nationwide supporting its network of agents and advisors, while 51 Madison Avenue remains the company’s principal corporate headquarters.
Mutual Company Status
New York Life is a mutual insurance company owned by its policy owners rather than public stockholders, so it does not maintain a conventional publicly traded parent-company headquarters or shareholder Investor Relations structure.
How to File a Complaint Against New York Life Insurance Company
Customers experiencing an issue involving a policy, claim, payment, application, agent or other New York Life service should gather the relevant policy and communication records before filing a complaint.
Step 1: Contact New York Life Customer Service
Call 1-800-225-5695 and clearly explain the concern, including the policy, application or claim involved and any previous attempts to resolve the issue.
Step 2: Contact Your New York Life Agent
If the concern involves a policy purchased through a New York Life agent or advisor, contact that financial professional and explain what assistance or correction is needed.
Step 3: Gather Supporting Documentation
Keep policy documents, premium records, claim correspondence, beneficiary information, emails and any Customer Service reference numbers related to the complaint.
Step 4: Use Your Secure Account
Sign in to New York Life’s online account system to review policy details, payment history and other available information that may help document the concern.
Step 5: Follow Up With Customer Service
If the first interaction does not resolve the problem, call Customer Service again and provide details of the previous communication and any reference information received.
Step 6: Request Additional Review
Ask whether the matter can be escalated to an appropriate supervisor, claims specialist or other department when ordinary Customer Service cannot resolve the issue.
Step 7: Report Suspected Fraud Separately
If the complaint involves suspected fraudulent activity, call 1-877-279-0325 so the concern reaches New York Life’s dedicated fraud-reporting process.
Step 8: Send Corporate Correspondence
For an appropriate unresolved corporate matter, write to New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, providing enough information to identify the policy and issue without including unnecessary sensitive information.
Step 9: Contact Corporate Headquarters
For broader corporate assistance, call 212-576-7000 and request routing to the department responsible for the unresolved matter.
Step 10: Consider the Appropriate Insurance Complaint Process
If a significant insurance or claim dispute remains unresolved, customers may consider the complaint process available through the insurance regulator or other consumer-protection authority in their state.
