Saks Fifth Avenue
Saks Fifth Avenue is a historic American luxury department store and ecommerce brand known for designer fashion, handbags, shoes, jewelry, beauty, accessories, home goods, and personalized luxury services. The Saks Fifth Avenue name dates to 1924, when the flagship store opened on Fifth Avenue in New York City. The flagship remains one of the most recognizable luxury retail destinations in the United States.
The brand operates an integrated retail model combining Saks Fifth Avenue stores, digital shopping, personal styling, remote selling, beauty services, luxury fashion, and designer merchandise. Saks Fifth Avenue works with established global luxury houses as well as emerging designers across women’s, men’s, children’s, beauty, jewelry, footwear, and lifestyle categories.
Saks Fifth Avenue is currently part of Exemplar Luxury Group, the company formerly known as Saks Global. Saks Global entered Chapter 11 restructuring proceedings in 2026 and successfully emerged in June 2026 under the Exemplar Luxury Group name. The reorganized luxury retailer brings together Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman. Its current corporate address remains 225 Liberty Street, Floor 31, New York, New York 10281.
A separate universal public Saks Fifth Avenue corporate switchboard number is not prominently published in current official information.
Saks Fifth Avenue currently routes customer-service inquiries through its official Saks Customer Service system. No current universal customer-service phone number was verified from official public sources reviewed.
225 Liberty Street, Floor 31, New York, NY 10281
225 Liberty Street, Floor 31, New York, NY 10281
General customer assistance is handled through Saks Customer Service. Media: sakspress@saks.com
Luxury Retail, Department Stores and Ecommerce
1924
A current standalone Saks Fifth Avenue employee count is not publicly disclosed following the 2026 restructuring.
A universal public corporate-office schedule is not published. Store and customer-service hours vary by location and support channel.
Saks.com
Exemplar Luxury Group investor inquiries are handled through investorrelations@saks.com
Saks Fifth Avenue Careers
Saks Fifth Avenue carries luxury women’s apparel from established and emerging designers.
Products can include dresses, tops, knitwear, denim, outerwear, eveningwear, tailoring, and seasonal collections.
The men’s business includes luxury clothing, sportswear, suits, outerwear, footwear, accessories, and designer collections.
Saks Fifth Avenue is a major destination for luxury handbags.
Inventory includes products from leading fashion houses as well as newer designer labels.
Customers can shop luxury footwear including sneakers, heels, boots, loafers, sandals, formal shoes, and seasonal styles.
Saks carries luxury jewelry from established jewelry houses and designer brands.
Products can include rings, necklaces, earrings, bracelets, and other fine jewelry.
Luxury watches are available from selected designers and watchmakers.
Inventory varies between Saks.com and individual stores.
Beauty is a major Saks Fifth Avenue product category.
Customers can find makeup, skincare, fragrances, haircare, beauty tools, and other luxury beauty products.
Saks carries designer and niche fragrances for women and men.
Selected flagship and larger stores provide expanded fragrance assortments.
Saks Fifth Avenue offers children’s designer apparel, footwear, accessories, and gifts.
The Saks assortment can include home décor, tabletop products, gifts, lifestyle accessories, and selected luxury home merchandise.
Saks.com provides online access to the company’s luxury assortment.
Customers can browse designer products, manage eligible orders, review shipping information, and use available online services.
Customers can use Saks digital shopping tools to browse products and manage qualifying purchases.
Saks provides personalized styling services through experienced fashion professionals.
Services can include wardrobe recommendations, product sourcing, event styling, and remote selling.
Selected Saks Fifth Avenue locations offer beauty appointments, alterations, styling, luxury brand boutiques, dining, and other customer services.
Saks Fifth Avenue offers gift cards for eligible retail purchases.
Terms and redemption conditions depend on the current gift-card program.
Saks provides multiple shipping options for qualifying online orders.
Delivery times, shipping charges, and availability depend on destination and product.
Eligible purchases may be returned subject to Saks Fifth Avenue’s current return policy.
Customers should review applicable time limits and merchandise restrictions.
The Saks Fifth Avenue flagship in Manhattan provides an expanded selection of designer merchandise, beauty, accessories, and customer services.
It is a retail destination rather than the corporate headquarters.
A separate universal public Saks Fifth Avenue corporate telephone number was not verified in current official corporate information.
The parent company’s current contact page emphasizes brand-specific Customer Service and email-based corporate contacts.
No separate verified public switchboard number is currently prominently published for the 225 Liberty Street corporate office.
Older third-party directory numbers should not automatically be treated as current.
A current universal headquarters telephone number was not verified from official public sources.
No separate public corporate-office number was verified for current publication.
Saks Fifth Avenue directs customers to its official Saks Customer Service system.
Because a current universal number was not independently verified from the official sources reviewed, an older directory number should not be published as current Customer Service.
Customers should use Saks’ official Customer Service portal for order, shipping, return, account, and merchandise questions.
A current universal general toll-free Customer Service number was not verified from the official materials reviewed.
This is the official corporate media and public-relations email published by the parent organization.
This address is also used for corporate communications inquiries.
This email is published for investor-relations information relating to the current parent organization.
This address is used for corporate responsibility and charitable-giving inquiries.
A universal public HR telephone number was not verified.
Applicants should use the current Saks Fifth Avenue careers site.
Saks Fifth Avenue does not publish one universal national sales telephone number.
Customers can shop online, visit stores, or work with individual sales and styling professionals.
For a problem involving an online Saks Fifth Avenue purchase, customers should start with the official Saks Customer Service system and select the issue that applies to the order, return, delivery, payment, account, or merchandise. Having the order number, email address used for the purchase, tracking information, and relevant payment details ready can make the conversation more efficient.
For an in-store issue, contact the Saks Fifth Avenue location where the purchase or interaction occurred and ask for the appropriate manager. Corporate communications, media, investor-relations, and charitable-giving emails are specialist contacts and should not be used as substitutes for ordinary Customer Service.
Exemplar Luxury Group
225 Liberty Street
Floor 31
New York, NY 10281
This is the current corporate address published by the organization formerly known as Saks Global.
225 Liberty Street
New York, NY 10281
Saks Fifth Avenue’s current careers and corporate resources continue to associate the organization with this New York address.
In June 2026, Saks Global successfully emerged from its Chapter 11 restructuring.
Following emergence, the company began operating as:
Exemplar Luxury Group
The current luxury portfolio includes Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman.
Saks Fifth Avenue
611 Fifth Avenue
New York, NY 10022
This is the iconic Saks Fifth Avenue flagship department store.
It should not be confused with the corporate headquarters at 225 Liberty Street.
Bergdorf Goodman remains a separate luxury brand within the same parent organization.
Its Fifth Avenue retail location is not the Saks Fifth Avenue corporate headquarters.
For an online-order or general shopping complaint, begin with Saks Fifth Avenue’s official Customer Service system.
Provide your order number and account information.
If the issue occurred at a Saks Fifth Avenue store, speak with store management.
Provide the date, department, sales associate if known, receipt, and details of the incident.
For an ecommerce complaint, include the product, order number, purchase date, shipment tracking, return information, and amount charged.
This allows the support team to investigate efficiently.
Keep screenshots, receipts, tracking information, return labels, photos of damaged goods, and correspondence.
Documentation is particularly important in delivery and return disputes.
If the first Customer Service response does not resolve the concern, request escalation to the appropriate supervisor or specialist team.
Clearly explain what resolution you are requesting.
If the issue concerns unwanted, damaged, defective, or incorrect merchandise, follow the current Saks return procedures.
Keep evidence showing when and how the return was shipped or delivered.
If the dispute specifically involves an unauthorized or unresolved payment transaction, customers may also have rights through their card issuer or payment provider.
Try to resolve ordinary merchant issues with Saks first where appropriate.
For a serious unresolved corporate matter, correspondence can be directed to:
Exemplar Luxury Group
225 Liberty Street
Floor 31
New York, NY 10281
Maintain copies of support messages, receipts, return records, tracking numbers, representative names, and escalation details.
These records may be important if further review becomes necessary.
For serious unresolved consumer-protection, payment, accessibility, discrimination, privacy, or other regulated concerns, consider contacting the appropriate external agency.
The correct authority depends on the issue and jurisdiction.
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