Alabama Power
Alabama Power Company is an investor-owned electric utility headquartered in Birmingham, Alabama. It generates, transmits, and distributes electricity across much of the state and is a subsidiary of Southern Company, one of the largest energy companies in the United States. Alabama Power serves residential, commercial, industrial, municipal, and other customers throughout its assigned service territory.
The company currently serves approximately 1.6 million customers, maintains more than 86,000 miles of power lines, and operates across roughly 45,000 square miles of Alabama. Alabama Power reports electricity reliability above 99% and owns or operates 81 generating units across 26 facilities, with total peak generating capacity exceeding 14 million kilowatts.
Alabama Power’s current Chairman, President and CEO is Jeff Peoples. The company currently reports approximately 6,100 employees, many of whom work in generation, transmission, distribution, engineering, customer service, storm response, economic development, technology, and corporate functions.
Alabama Power does not prominently publish a single general corporate switchboard as its primary customer contact.
Main Residential Customer Service:
1-800-245-2244.
1-800-245-2244
Residential service hours:
Monday to Friday: 7:00 AM to 7:00 PM CT.
Alabama Power Company
600 North 18th Street
Birmingham, AL 35203
United States
Current Alabama Power regulatory and corporate filings continue to use this Birmingham address.
Alabama Power Company
600 North 18th Street
Birmingham, AL 35203
United States
Selected corporate departments also use:
P.O. Box 2641
Birmingham, AL 35291.
Electric Utility, Power Generation, Transmission, Distribution, Renewable Energy, Customer Energy Services and Economic Development
Southern Company
Jeff Peoples.
Approximately:
1.6 million customers.
Approximately:
6,100 employees.
Approximately:
45,000 square miles.
More than:
86,000 miles of electric lines.
26 generating facilities
with:
81 generating units.
Alabama Power is a subsidiary of Southern Company.
Parent-company investor information:
https://investor.southerncompany.com/
https://www.alabamapower.com/company/careers.html
Alabama Power provides regulated electric service to homes across its assigned Alabama service territory.
Residential customers can establish service, transfer service, manage billing, report outages, and access energy-saving programs online or through Customer Service.
Businesses can receive commercial electricity service, account-management tools, billing support, construction assistance, and energy-efficiency resources.
Business customers have a dedicated service number in addition to residential support.
Alabama Power serves large industrial customers requiring substantial energy capacity and specialized infrastructure.
Industrial services can involve dedicated account management, transmission coordination, power-quality assistance, and energy planning.
The company owns or operates a diverse generation fleet that includes natural gas, coal, nuclear interests, hydroelectric generation, and renewable resources.
Current facilities total more than 14 million kilowatts of peak generating capacity.
Alabama Power operates high-voltage infrastructure that moves electricity from generating plants to local distribution systems.
Transmission investments are designed to improve reliability and support growing residential and commercial demand.
The company maintains poles, substations, transformers, distribution lines, and related equipment across much of Alabama.
Its current network includes approximately 1.5 million poles and towers.
Customers can report outages online, through the Alabama Power mobile app, by text, or by telephone.
The dedicated outage number is:
1-800-888-2726.
Customers can register for outage notifications by text, phone, or email.
Outage status can also be requested by texting STATUS to 272688.
Alabama Power’s online account platform lets customers view bills, schedule payments, track usage, change account information, and manage service.
A mobile app provides similar account-management capabilities.
Customers can enroll in automatic bank drafts for monthly power bills.
This helps avoid missed payments and reduces the need to make manual payments each month.
Budget Billing helps level monthly payments based on historical electricity use.
This can reduce month-to-month swings caused by seasonal heating or cooling demand.
Alabama Power provides access to payment arrangements and assistance resources for customers experiencing financial difficulty.
Programs include Energy Assistant, Project Share, and other support options.
Customers can monitor electricity consumption through online tools such as My Power Usage.
The company also provides high-bill alerts and Home Energy Reports.
Alabama Power provides home-energy assessments, appliance-use calculators, savings recommendations, and selected rebates or incentives.
The company also offers tools for understanding the effect of thermostat settings and weather on electricity use.
Residential customers can choose from qualifying electricity rate options, including the standard Family Dwelling rate and selected time-based plans.
Rate Advisor can help customers explore which available plan may fit their usage patterns.
Alabama Power offers renewable-energy options, including Renewable Energy Certificates through qualifying rate programs.
The company also operates and purchases power from renewable generation resources.
Alabama Power operates hydroelectric generating facilities and manages associated reservoirs, lakes, shorelines, and recreation areas.
Hydropower remains an important part of the company’s generation portfolio.
The company’s generation system includes utility and military-site solar resources.
Examples include solar facilities at Anniston Army Depot and Fort Rucker/Fort Novosel-area facilities.
Alabama Power works with businesses, communities, and state organizations to support economic development and industrial recruitment.
The company has received national recognition for utility economic-development efforts.
For most residential customer needs:
1-800-245-2244
1-800-245-2244
Hours:
Monday to Friday: 7:00 AM to 7:00 PM CT.
1-888-430-5787
Current scam-prevention information identifies this as the official business Customer Service number.
1-800-888-2726
Available:
24 hours a day, 7 days a week.
272688
Text:
OUT
to report an outage.
Text:
STATUS
to check restoration status.
1-800-245-2244
1-800-245-2244
1-800-245-2244.
1-888-430-5787
Residential:
1-800-245-2244
Business:
1-888-430-5787
Outages:
1-800-888-2726
600 North 18th Street
Birmingham, AL 35203
Investor matters are handled through Southern Company rather than a separate Alabama Power retail Customer Service operation.
For electrical emergencies involving immediate danger, customers should stay away from downed lines and contact:
1-800-888-2726
Call 911 where there is immediate danger to life or property.
Residential customers should call 1-800-245-2244 Monday through Friday from 7:00 AM to 7:00 PM Central Time. Business customers can use 1-888-430-5787. For outages, the dedicated 24/7 number is 1-800-888-2726.
Before calling, have the Alabama Power account number, service address, account-holder name, telephone number, and details of the issue ready. For payment arrangements, billing disputes, service transfers, or reconnection requests, having a recent bill available can make the process faster.
Alabama Power Company
600 North 18th Street
Birmingham, AL 35203
United States
Current 2026 Alabama regulatory documentation continues to identify 600 North 18th Street as Alabama Power’s Birmingham corporate address.
Southern Company
Alabama Power is one of Southern Company’s regulated electric operating companies.
Jeff Peoples.
Approximately 6,100 employees.
Approximately:
1.6 million customers.
Alabama Power currently reports:
99% reliability.
Current company information reports:
1.5 million poles and towers
and:
86,000+ miles of line.
Approximately:
45,000 square miles
across much of Alabama.
For billing, service, rate-plan, payment, or account complaints, begin with 1-800-245-2244. Business customers should use 1-888-430-5787. Explain the issue clearly and provide the account number, service address, date of the disputed event, and relevant billing information. Ask the representative to document the complaint and provide any case or reference number.
For an active power outage or outage-status dispute, call 1-800-888-2726 or use the online outage-reporting system. This number is available 24/7. If there is a downed wire or dangerous electrical condition, remain clear of the equipment and contact emergency services where necessary.
If the first Customer Service interaction does not resolve a billing, service, payment, or account matter, request supervisor or account-management review. Keep copies of bills, screenshots, payment confirmations, outage logs, and previous communication. Clearly explain the specific correction you are requesting.
For a serious unresolved corporate matter, correspondence can be directed to Alabama Power Company, 600 North 18th Street, Birmingham, AL 35203. Include your full name, account number, service address, complaint history, relevant dates, and copies of supporting documents. Keep proof of delivery.
Retail electric rates and services are regulated by the Alabama Public Service Commission. If a regulated utility complaint remains unresolved after reasonable attempts with Alabama Power, customers can review the Commission’s consumer complaint process. Safety, consumer-protection, payment, or legal disputes may also involve other agencies depending on the issue.
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