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- Saks Fifth Avenue
About Saks Fifth Avenue
Saks Fifth Avenue is an American luxury department-store brand known for designer clothing, handbags, footwear, jewelry, watches, beauty products, accessories, and luxury shopping services.The Saks name became closely associated with its landmark Fifth Avenue flagship store in New York City and developed into one of the most recognizable names in American luxury retail.
Today, Saks Fifth Avenue is part of Saks Global, a luxury retail organization that includes Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, and related luxury-retail operations. Saks Global describes itself as a major multi-brand luxury retailer.
Saks Global currently lists its corporate headquarters at 225 Liberty Street, Floor 31, New York, NY 10281.
Quick Information
Industry
Luxury Retail
Parent Company
Saks Global
Corporate Phone Number
Saks Global does not currently publish a universal public corporate switchboard on its main corporate Contact page.
Customer Service Number
1-877-551-7257
Corporate Office Address
225 Liberty Street, Floor 31
New York, NY 10281
United States
Headquarters Address
225 Liberty Street, Floor 31
New York, NY 10281
United States
sakspress@saks.com
Corporate communications and media inquiries only
Related Luxury Brands
Neiman Marcus and Bergdorf Goodman
Retail Segment
Luxury Department Stores
Customer Support
Phone and Online Saks Customer Service
Corporate Communications
Website
Saks Fifth Avenue Products & Services
Saks Fifth Avenue offers luxury fashion and premium retail services through stores and Saks.com.
Designer Clothing
Saks carries luxury clothing from major international and American fashion designers.
Shoes
Customers can purchase luxury footwear including heels, boots, sneakers, loafers, sandals, and seasonal styles.
Handbags
Saks sells designer handbags, totes, clutches, wallets, and other luxury leather goods.
Beauty Products
Beauty departments offer cosmetics, skincare, fragrances, hair-care products, and other luxury beauty items.
Jewelry and Watches
Saks offers fine jewelry, fashion jewelry, watches, and luxury accessories.
Men’s Fashion
The company sells designer suits, shirts, footwear, sportswear, and accessories for men.
Online Shopping
Customers can purchase products through Saks.com and arrange eligible delivery or returns.
Personal Shopping and Styling
Selected Saks locations provide personal shopping, styling, and luxury client-service experiences.
Saks Fifth Avenue Corporate Phone Numbers
Saks Fifth Avenue Customer Service
1-877-551-7257
This number is used for Saks customer-service inquiries.
Saks Credit Services
1-800-221-8340
Customers with qualifying Saks credit-account questions should use the dedicated credit-services channel.
E-Gift Card Support
1-855-972-9958
This line is used for eligible e-gift-card support.
Corporate Communications
Saks Global’s corporate Contact page currently provides email rather than a public universal corporate telephone number for corporate communications.
How to Reach a Real Person at Saks Fifth Avenue
For customer-service assistance, call:
1-877-551-7257
For a purchase made at a physical store, contacting the Saks Fifth Avenue store directly may be faster.
Before contacting Customer Service, have:
- Order number
- Purchase date
- Product name
- Store location
- Receipt
- Shipping information
- Return details
- Payment information
available.
Customers with credit-card problems should use the applicable Saks credit-services contact rather than regular retail Customer Service.
Saks Fifth Avenue Headquarters & Corporate Office Address
Saks Global Corporate Headquarters
Saks Global
225 Liberty Street
Floor 31
New York, NY 10281
United States
Saks Global currently publishes this address as its corporate headquarters.
The headquarters supports the broader Saks Global luxury-retail organization, including Saks Fifth Avenue and related brands.
Older Saks corporate addresses may continue to appear online, but the current Saks Global corporate address should be used for an updated headquarters page.
Corporate Communications Email
This email is intended for media, public relations, and corporate communications, not ordinary order support.
How to File a Complaint Against Saks Fifth Avenue
Step 1: Contact the Store or Saks Customer Service
For an in-store purchase, begin with the store where the purchase was made.
For Saks.com orders, start with Customer Service.
Step 2: Call Saks Customer Service
Call:
1-877-551-7257
Provide the order or purchase details.
Step 3: Provide Supporting Information
Have your:
- Order number
- Receipt
- Item name
- Return tracking
- Shipping details
- Payment information
available.
Step 4: Request Further Review
Ask for supervisory review if the first response does not resolve your concern.
Keep copies of emails, receipts, shipping records, and case numbers.
Step 5: Contact Saks Global Headquarters
For serious unresolved corporate correspondence:
Saks Global
225 Liberty Street, Floor 31
New York, NY 10281
United States
Step 6: Credit Account Complaints
Saks credit-card complaints should be handled through the applicable credit-services provider.
Use:
1-800-221-8340
where appropriate.
Step 7: External Consumer Complaint
If a legitimate consumer dispute remains unresolved, customers may consider contacting the appropriate consumer-protection agency.
