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- New York Life
About New York Life
New York Life Insurance Company is one of the largest life-insurance companies in the United States. Founded in 1845, the company provides a broad range of financial protection and planning products, including life insurance, annuities, retirement services, long-term care products, investment management, and employer-related benefits.
New York Life serves individuals, families, businesses, and other organizations through its insurance and financial-services offerings. Its products and services are designed to support customers with life insurance protection, retirement planning, long-term financial needs, investment management, and employee benefits, providing solutions across different stages of financial planning.
New York Life operates as a mutual insurance company, meaning it is owned by eligible policyholders rather than public shareholders. The company maintains its historic home office at 51 Madison Avenue in New York City and continues to operate as a major provider of insurance and financial-services solutions in the United States.
Quick Information
Corporate Phone Number
212-576-7000
Customer Service Number
1-800-225-5695
Corporate Office Address
51 Madison Avenue
New York, NY 10010
United States
Headquarters Address
51 Madison Avenue
New York, NY 10010
United States
New York Life primarily uses policy-specific support channels. Employer-benefit claims may use specialized emails.
Industry
Insurance and Financial Services
Founded
1845
Organization Type
Mutual Insurance Company
Fraud Hotline
1-877-279-0325
Main Services
Life Insurance, Annuities and Investments
Customer Service Hours
Monday to Friday: 8:00 AM to 7:00 PM ET
Website
New York Life Products & Services
Life Insurance
New York Life provides term, whole-life, and other life-insurance products.
Annuities
Customers can purchase retirement-income products.
Long-Term Care
Selected long-term care and chronic-care products are available.
Investments
New York Life Investments provides asset-management services.
Retirement Planning
Customers can work with agents and financial professionals on retirement strategies.
Employer Benefits
New York Life provides group insurance and workplace benefits.
Financial Planning
Agents provide financial needs analysis and product guidance.
New York Life Corporate Phone Numbers
Customer Service
1-800-225-5695
Toll Alternative
212-576-6600
Corporate Headquarters
212-576-7000
Fraud Hotline
1-877-279-0325
How to Reach a Real Person at New York Life
Call:
1-800-225-5695
Have:
- Policy number
- Insured name
- Claim number
- Agent name
- Payment information
- Beneficiary information where applicable
- Description of the concern
available.
For policy-specific support, contacting the servicing agent may also help.
New York Life Headquarters & Corporate Office Address
New York Life Home Office
New York Life Insurance Company
51 Madison Avenue
New York, NY 10010
United States
Corporate Phone: 212-576-7000
This historic Manhattan building remains the company’s home office.
How to File a Complaint Against New York Life
Step 1: Contact Your Agent
Begin by contacting the financial professional servicing your New York Life policy. Clearly explain your concern and provide any relevant policy or account information.
Step 2: Contact Customer Service
If your agent does not resolve the issue, contact New York Life Customer Service at 1-800-225-5695. Explain the complaint and provide your policy or claim details.
Step 3: Request a Policy or Claims Review
If your concern remains unresolved, request a formal policy or claims review. Ask to speak with the appropriate specialist who can review the matter in greater detail.
Step 4: Keep Insurance Records
Keep copies of policy documents, claim notices, statements, correspondence, case numbers, and other records related to your complaint. These documents can help support your request for further review.
Step 5: Contact Headquarters
For additional assistance, you may contact:
New York Life Insurance Company
51 Madison Avenue
New York, NY 10010
Include a clear description of your complaint and any relevant supporting documentation.
Step 6: Report Fraud or Address Claims Complaints
If you suspect fraud or unauthorized activity, report it to New York Life immediately. For claim disputes, follow the company’s formal review or appeals process and provide all relevant documentation.
Step 7: File an Insurance Regulatory Complaint
If your complaint remains unresolved after contacting New York Life, you may submit it to the applicable state insurance department. Include details of your previous attempts to resolve the issue and provide supporting records.
