Mastercard Headquarters & Corporate Office

About Mastercard

Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, businesses and governments through its payment network and related services. Mastercard supports digital payment choices across more than 210 countries and territories and provides technologies designed to make transactions secure, simple, smart and accessible.

Mastercard traces its history to 1966, when a group of banks established the Interbank Card Association to create a shared payment system. Over the following decades, the organization expanded internationally, adopted the Mastercard name and developed into one of the world’s major payment technology companies. In 2026, Mastercard marked its 60th anniversary as a company and 20 years since its initial public offering.

Today, Mastercard’s business extends beyond traditional card payments. Its operations include core payments, commercial and new payment flows, cybersecurity, fraud prevention, data and analytics, consulting, digital identity, real-time payments and other value-added services. Mastercard’s global headquarters is located at 2000 Purchase Street, Purchase, New York 10577, and the company reports more than 30,000 employees across more than 80 offices.

Quick Information

Corporate Phone Number

914-249-2000. This is the telephone number Mastercard officially lists for its global headquarters in Purchase, New York.

Customer Service Number

1-800-627-8372 (1-800-MASTERCARD) in the United States. Customers calling from outside the United States can use +1-636-722-7111.

Corporate Office Address

Mastercard International Incorporated, 2000 Purchase Street, Purchase, NY 10577, USA.

Headquarters Address

2000 Purchase Street, Purchase, NY 10577, USA.

Email

Mastercard does not publish one universal customer service email for every cardholder issue. For privacy and data-protection matters, the official email is privacyanddataprotection@mastercard.com. Investor inquiries can be directed to investor.relations@mastercard.com.

Industry

Financial Technology, Payment Technology, Digital Payments, Financial Services and Cybersecurity.

Founded

1966, originally as the Interbank Card Association.

Number of Employees

30,000+ employees across more than 80 offices worldwide, according to Mastercard’s current newsroom company information.

Corporate Office Hours

Mastercard does not publish standard public visitor hours for its global headquarters. Cardholders can obtain 24/7 assistance for lost or stolen cards through Mastercard’s Global Emergency Services.

Website

Mastercard Official Website

Investor Relations

Mastercard Investor Relations. The official Investor Relations contact number is 914-249-4565, and the email is investor.relations@mastercard.com.

Careers Page

Mastercard Careers provides current opportunities across engineering, product management, AI and data, consulting, sales, finance, cybersecurity, marketing, HR and other business areas.

Products & Services

Mastercard Credit Cards

Mastercard provides the payment network and technology used by participating financial institutions to offer Mastercard-branded credit cards. Card products can include purchasing capabilities, security features, rewards and other benefits, although the specific account terms, credit limits, fees and benefits are determined by the issuing financial institution.

Mastercard Debit Cards

Debit Mastercard enables consumers to make payments using funds associated with eligible bank accounts. Mastercard supports debit transactions through its global payments infrastructure while the individual card and underlying account are issued and managed by a participating financial institution.

Mastercard Prepaid Cards

Mastercard Prepaid Cards provide another way to make eligible purchases and manage spending. Prepaid products can be issued by participating financial institutions and other approved providers, with individual terms and available features depending on the specific card program.

Core Payments

Mastercard’s core payments business provides the technology and network capabilities that help enable secure electronic payments. This includes payment products, platforms and real-time payment capabilities designed to connect consumers, merchants, financial institutions and other participants in the payment ecosystem.

Commercial & New Payment Flows

Mastercard develops commercial payment and new payment-flow solutions for businesses, governments and financial institutions. These services help support business-to-business payments and other payment use cases beyond traditional consumer card transactions.

Cybersecurity and Fraud Prevention

Mastercard provides services designed to help customers identify fraud, manage risk and protect the digital payments ecosystem. Cybersecurity and risk-management capabilities form an important part of Mastercard’s broader value-added services business.

Data, Analytics and Consulting

Mastercard provides data-driven and advisory services to help organizations understand customers, manage business performance, improve payment experiences and make informed decisions. These capabilities complement Mastercard’s core payments network and support financial institutions, merchants and other organizations.

Mastercard Click to Pay

Mastercard Click to Pay provides a streamlined online checkout experience that allows consumers to securely store eligible payment information and access saved cards at participating merchants. Mastercard states that Click to Pay uses technologies including tokenization, encryption and security controls designed to make digital checkout faster and safer.

Mastercard Global Emergency Services

Mastercard provides emergency assistance for qualifying cardholders, including support for lost or stolen cards. U.S. customers can call 1-800-627-8372, while customers outside the United States can contact +1-636-722-7111.

Mastercard Services

Mastercard’s value-added services include capabilities that help organizations manage fraud and risk, improve cybersecurity, enhance digital payment experiences, acquire and engage customers and make better use of data and technology. These services work alongside Mastercard’s core payments and commercial payment businesses.

Corporate Phone Numbers

Corporate Phone Number

914-249-2000

Corporate Headquarters Number

914-249-2000

Headquarters Number

914-249-2000

Corporate Office Number

914-249-2000

Customer Support Number

1-800-627-8372

Customer Service Number

1-800-627-8372

Toll-Free Number

1-800-627-8372

Sales Number

Not publicly listed as a universal Mastercard sales number

Support Number

1-800-627-8372

Click to Pay Support Number

1-833-271-9871

Billing Number

Not publicly listed. Billing and card-account questions should generally be directed to the financial institution that issued the Mastercard.

Regional Office Number

North America: 914-249-6518
Latin America & Caribbean: 305-539-2300
Asia Pacific: +65-6533-2888
Europe: +32-2-352-5111
Middle East & Africa: +971-4-391-4200

Branch Office Number

Not publicly listed as a single universal number

Local Office Number

Not publicly listed as a single universal number

Operations Center Number

636-722-6100

International Number

+1-636-722-7111

Emergency / After-Hours Number

1-800-627-8372 in the U.S.
+1-636-722-7111 outside the U.S.

Investor Relations Number

914-249-4565

Media / Press Number

+1-914-249-3153
+1-914-414-5420
+1-914-249-1284

Human Resources (HR) Number

Not publicly listed as a universal public HR number

Reservations / Booking Number

Not applicable

Mastercard’s headquarters and regional-office telephone numbers are published through its official global locations information. The customer assistance numbers are published through Mastercard’s consumer-support resources, while the Investor Relations and media numbers are separately verified through Mastercard’s Investor Relations and Newsroom resources.

How to Reach a Real Person at Mastercard

The main Mastercard customer assistance number in the United States is 1-800-MASTERCARD (1-800-627-8372). Customers calling from outside the United States can use +1-636-722-7111. These numbers can be particularly useful for Mastercard assistance and lost or stolen card situations. If you need assistance with Mastercard Click to Pay specifically, Mastercard also publishes 1-833-271-9871 and support.checkout@mastercard.com for that service.

However, Mastercard is generally not the financial institution that issued your credit, debit or prepaid card. For account balances, billing questions, interest charges, declined transactions, credit limits, refunds and transaction disputes, call the bank or financial institution listed on the back of your card or billing statement. Mastercard specifically states that only the issuing financial institution has access to the cardholder’s account information and can manage formal transaction disputes.

Headquarters & Corporate Office Address

Mastercard Global Headquarters

Mastercard International Incorporated
2000 Purchase Street
Purchase, NY 10577
USA

Telephone: 914-249-2000

Mastercard Operations Center

2200 Mastercard Blvd
O’Fallon, MO 63368-7263
USA

Telephone: 636-722-6100

Mastercard North America Regional Headquarters

100 Manhattanville Road
Purchase, NY 10577
USA

Telephone: 914-249-6518

Mastercard Latin America & Caribbean Regional Headquarters

801 Brickell Avenue, Suite 1300
Miami, FL 33131
USA

Telephone: 305-539-2300

Mastercard Asia Pacific Regional Headquarters

3 Fraser Street
DUO Tower, Level 17
Singapore 189352

Telephone: +65-6533-2888

Mastercard Europe Regional Headquarters

Chaussée de Tervuren 198A
B-1410 Waterloo
Belgium

Telephone: +32-2-352-5111

Mastercard Middle East & Africa Regional Headquarters

Mastercard Building
Al Falak Street
Dubai Internet City
P.O. Box 500003
Dubai, United Arab Emirates

Telephone: +971-4-391-4200

How to File a Complaint Against Mastercard

Step 1: Identify Who Issued Your Mastercard

Before filing a complaint, determine whether the problem involves Mastercard itself or the bank or financial institution that issued your card. Mastercard provides the payment network, but individual credit, debit and prepaid card accounts are normally managed by financial institutions. Check the front and back of your card and your billing statement to identify the issuer responsible for your account.

Step 2: Contact Mastercard Customer Service

For general Mastercard assistance, call 1-800-627-8372 (1-800-MASTERCARD) in the United States. If you are outside the United States, call +1-636-722-7111. Explain the problem clearly and provide the information needed to identify the service or transaction involved.

Step 3: Contact Your Card-Issuing Bank

For account-specific complaints, contact the financial institution that issued your Mastercard. This includes complaints involving billing, interest, fees, account balances, declined payments and many transaction-related issues. The correct customer service number is normally printed on the back of your Mastercard or on your billing statement.

Step 4: Dispute an Unauthorized or Incorrect Transaction

If you need to dispute a charge, contact your issuing financial institution directly. Mastercard states that only the issuer has access to the information needed to determine your dispute rights and manage the formal dispute process. If the complaint concerns merchandise or services, try contacting the merchant first. If the merchant cannot resolve the issue, contact your card issuer to discuss a transaction dispute.

Step 5: Report a Lost or Stolen Mastercard

If your Mastercard is lost or stolen, contact your card issuer immediately. You can also call Mastercard at 1-800-627-8372 in the United States for 24/7 assistance. Customers outside the United States can call +1-636-722-7111. Mastercard Global Emergency Services can assist qualifying cardholders with lost or stolen card situations.

Step 6: File a Click to Pay Complaint

For a problem involving Mastercard Click to Pay, contact Click to Pay support at 1-833-271-9871 or support.checkout@mastercard.com. Explain the issue and provide relevant information about your Click to Pay profile or checkout problem without sending sensitive card credentials through unsecured communication channels.

Step 7: Submit a Privacy or Data Protection Complaint

For complaints involving Mastercard’s handling of personal information, contact privacyanddataprotection@mastercard.com. Eligible U.S. consumers exercising applicable privacy rights may also call Mastercard’s privacy toll-free number at 1-833-244-4084. Written privacy correspondence can be addressed to the Global Privacy Office, Mastercard International Incorporated, 2000 Purchase Street, Purchase, New York 10577, USA.

Step 8: Escalate a Corporate Complaint

If the issue concerns Mastercard as a corporation rather than an individual bank-issued card account, written correspondence can be directed to Mastercard International Incorporated, 2000 Purchase Street, Purchase, NY 10577, USA. The verified headquarters telephone number is 914-249-2000. Include a clear explanation of the complaint, relevant dates, previous case numbers and copies of supporting documents.

Step 9: Keep Records of Your Complaint

Keep records of telephone calls, case numbers, emails, transaction information, receipts, billing statements and written correspondence. If the complaint concerns a transaction, record the transaction date, merchant, amount and the response received from your issuing bank. Detailed records can make it easier to follow up with the bank, Mastercard or an appropriate regulator if the complaint remains unresolved.