PHH Mortgage Corporation Headquarters & Corporate Office

About PHH Mortgage

PHH Mortgage Corporation was a major U.S. non-bank mortgage servicer and originator providing residential mortgage servicing, home lending, correspondent lending, subservicing, and related mortgage solutions. PHH served homeowners as well as institutional and business clients and developed into one of the larger residential mortgage servicing platforms in the United States. PHH Mortgage Corporation was incorporated within the broader PHH organization, whose corporate history dates to the 1950s.

PHH became part of Ocwen Financial Corporation when Ocwen completed its acquisition of PHH Corporation on October 4, 2018. Ocwen later changed its corporate name to Onity Group Inc. in June 2024. PHH continued operating as Onity’s primary mortgage servicing and origination subsidiary until another major branding change in 2026.

On March 23, 2026, PHH Mortgage Corporation officially changed its name to Onity Mortgage Corporation. Therefore, customers searching for PHH Mortgage should now use Onity Mortgage’s current website, servicing numbers, addresses, and support channels. Onity Group remains the parent company and is headquartered in West Palm Beach, Florida, while Onity Mortgage lists its mortgage corporate address at 2000 Midlantic Drive, Suite 410-A, Mt. Laurel, New Jersey 08054.

Quick Information

Corporate Phone Number

866-946-0081. The current Onity Mortgage correspondent contact information lists this toll-free number with its Mt. Laurel corporate address.

Customer Service Number

1-800-449-8767 for general mortgage servicing inquiries and assistance. Representatives are available Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 8:00 AM to 5:00 PM ET.

Corporate Office Address

Onity Mortgage Corporation, formerly PHH Mortgage Corporation, 2000 Midlantic Drive, Suite 410-A, Mt. Laurel, NJ 08054, USA.

Headquarters Address

Onity Group Inc., 1661 Worthington Road, Suite 100, West Palm Beach, FL 33409, USA. Onity Group is the parent company of the mortgage operation formerly known as PHH Mortgage.

Email

CustomerCare@MortgageFamily.com is currently published for mortgage customers. Existing customers can also sign in to their account to send a secure message or chat with customer service.

Industry

Mortgage Lending, Mortgage Servicing, Residential Finance, Financial Services, Correspondent Lending, and Subservicing.

Founded

PHH Corporation was incorporated in 1953 as a Maryland corporation. PHH Mortgage later developed as its mortgage banking subsidiary. PHH’s former official materials described more than 30 years of mortgage servicing and lending experience.

Number of Employees

A separate current employee count for the former PHH Mortgage business is not publicly disclosed. Parent company Onity Group reported approximately 4,300 employees as of December 31, 2025, including approximately 2,800 employees in India and 400 in the Philippines.

Corporate Office Hours

Customer Service is available Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 8:00 AM to 5:00 PM ET. Loan officers are available Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 10:00 AM to 4:00 PM ET. Standard public visitor hours for the corporate office are not published.

Website

 

www.onitymortgage.com

Investor Relations

PHH Mortgage does not maintain separate investor relations because the mortgage company is a subsidiary of publicly traded Onity Group Inc. Investor inquiries are handled through Onity Group Shareholder Relations at 561-570-2969 and shareholderrelations@onitygroup.com.

www.shareholders.onitygroup.com

Careers Page

Employment opportunities for the former PHH Mortgage business are now offered under the Onity brand. Onity Mortgage directs prospective employees to the Onity careers system for current openings and information about company culture and benefits.

www.jobs.onitygroup.com

Products & Services

Mortgage Servicing

PHH Mortgage built a major business around servicing residential mortgages for homeowners and institutional clients. Under the current Onity Mortgage name, borrowers can manage payments, escrow, account information, statements, mortgage assistance, and other servicing needs online or through customer service.

Home Purchase Loans

The mortgage business provides financing for customers purchasing homes. Borrowers can obtain pre-approval, evaluate their buying power, review available mortgage options, complete an application, and work with mortgage professionals through the home-purchase process.

Mortgage Refinancing

Homeowners can explore refinancing when they want to change their existing mortgage terms. Depending on eligibility and market conditions, refinancing may be considered to lower a monthly payment, change the loan term, consolidate eligible debt, or access home equity.

Mortgage Account Management

Customers can manage their mortgage through Onity Mortgage’s online account system and mobile app. Available account services include payment management, statements, escrow information, account documents, secure messaging, and other mortgage servicing tools.

Mortgage Assistance

Borrowers experiencing financial hardship may be able to request mortgage assistance. Depending on the borrower’s circumstances and applicable program requirements, possible solutions may include repayment plans, forbearance, loan modifications, pre-foreclosure sales, or deeds in lieu.

Escrow Services

The company manages escrow-related activities for qualifying serviced mortgages, including the collection and disbursement of funds for property taxes and homeowners insurance when required. Customers can access educational resources explaining escrow analyses, shortages, payment changes, and related account matters.

Correspondent Lending

PHH developed a significant correspondent lending operation that serves approved mortgage lenders and business partners. The business, now operating as Onity Mortgage, provides agency and non-agency mortgage programs and dedicated business-to-business support across the United States.

Subservicing

The company provides mortgage subservicing for banks, investors, mortgage companies, and other institutional clients. PHH historically expanded this business by servicing portfolios on behalf of third parties, and subservicing remains part of Onity Mortgage’s current business solutions.

Co-Issue and Bulk MSR Solutions

The business provides mortgage servicing rights solutions for institutional mortgage clients, including co-issue and bulk MSR arrangements. These services allow qualifying originators and other counterparties to work with Onity’s servicing platform while managing mortgage servicing assets and portfolio strategies.

Commercial Subservicing

Onity Mortgage also lists commercial subservicing among its current business solutions. This service is designed for institutional clients requiring servicing capabilities for qualifying commercial mortgage portfolios rather than ordinary consumer home-loan servicing.

Mortgage Calculators and Homeowner Resources

Borrowers can access calculators and educational tools covering monthly mortgage payments, affordability, purchasing, refinancing, payoff scenarios, and renting versus buying. These resources help prospective and existing homeowners evaluate mortgage-related financial decisions.

Corporate Phone Numbers

Corporate Phone Number

866-946-0081

Corporate Headquarters Number

561-682-8000

Headquarters Number

561-682-8000

Corporate Office Number

866-946-0081

Customer Support Number

1-800-449-8767

Customer Service Number

1-800-449-8767

Toll-Free Number

1-800-449-8767

Sales Number

1-877-319-0577

Support Number

1-800-449-8767

Website Support Number

1-833-862-0732

Hearing or Speech Disability Support Number

1-800-659-3656

Correspondent Lending Support Number

1-800-929-4744

Billing Number

Not publicly listed as a separate universal number

Regional Office Number

Not publicly listed

Branch Office Number

Not publicly listed

Local Office Number

Not publicly listed

International Number

Not publicly listed

Emergency / After-Hours Number

Not publicly listed

Investor Relations Number

561-570-2969

Media / Press Number

856-917-0066

Human Resources (HR) Number

Not publicly listed

Reservations / Booking Number

Not applicable

How to Reach a Real Person at PHH Mortgage

PHH Mortgage customers should now contact Onity Mortgage because PHH Mortgage Corporation officially became Onity Mortgage Corporation on March 23, 2026. For an existing mortgage, call 1-800-449-8767. Customer Service representatives are available Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 8:00 AM to 5:00 PM ET. Customers having difficulty with the website can call 1-833-862-0732. Customers with hearing or speech disabilities can use the Telecommunications Relay Service at 1-800-659-3656.

For faster account-specific assistance, sign in to the mortgage account and use secure messaging or chat. Customers interested in buying a home or refinancing can call 1-877-319-0577 to speak with a mortgage professional. Before calling about an existing loan, have your mortgage account number, property address, and relevant payment or correspondence information available. Never provide passwords or other sensitive credentials through an unverified phone number or email.

Headquarters & Corporate Office Address

Current Onity Mortgage Corporate Office

Onity Mortgage Corporation
Formerly PHH Mortgage Corporation
2000 Midlantic Drive, Suite 410-A
Mt. Laurel, NJ 08054
USA

Onity Mortgage currently publishes this address along with NMLS ID #2726. The company operates under the Onity Mortgage name following the March 2026 PHH Mortgage rebrand.

Onity Group Corporate Headquarters

Onity Group Inc.
1661 Worthington Road, Suite 100
West Palm Beach, FL 33409
USA

Phone: 561-682-8000

Onity Group is the parent company of Onity Mortgage, formerly PHH Mortgage. Its 2025 Form 10-K identifies this West Palm Beach location as its principal executive office.

Former PHH Mortgage Corporate Address

PHH Mortgage
2000 Midlantic Drive, Suite 410
Mt. Laurel, NJ 08054
USA

PHH’s official correspondent materials used this address before the Onity Mortgage rebrand. The current Onity Mortgage address is Suite 410-A at the same Midlantic Drive location.

General Mail Address

Onity Mortgage
P.O. Box 24736
West Palm Beach, FL 33416-4736
USA

General mortgage servicing correspondence can currently be sent to this address.

Complaint Address

Onity Mortgage
P.O. Box 24695
West Palm Beach, FL 33416
USA

This is the current address published for complaints concerning mortgage servicing when a customer remains dissatisfied after contacting Customer Service.

Requests for Information and Notices of Error Address

Onity Mortgage
P.O. Box 24695
West Palm Beach, FL 33416
USA

Customers submitting a Request for Information, Notice of Error, or Qualified Written Request concerning mortgage servicing should include their name, mortgage account number, property address, and a statement describing the information requested or alleged error.

Regular Mortgage Payment Address

Onity Mortgage
P.O. Box 660093
Dallas, TX 75266-0093
USA

This address is for regular monthly mortgage payments. Onity instructs customers to contact the company for instructions before sending other types of payments, including payoff funds or escrow-shortage payments.

Overnight Payment Address

Onity Mortgage Corporation, f/k/a PHH Mortgage Corporation
Attn: Onity Mortgage Corp Box: 6251
3000 Kellway Drive, Suite 120
Carrollton, TX 75006
USA

This overnight address is published in Onity Mortgage’s current 2026 correspondent servicing documentation.

Mortgagee Clause Address

Onity Mortgage Corporation, ISAOA
P.O. Box 5301
Springfield, OH 45501-5301
USA

This mortgagee-clause address appears in current Onity Mortgage underwriting materials for applicable retail and broker originations.

How to File a Complaint Against PHH Mortgage

Step 1: Contact Customer Service

Because PHH Mortgage is now Onity Mortgage, start by contacting Onity Mortgage Customer Service at 1-800-449-8767. Representatives are available Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 8:00 AM to 5:00 PM ET. Explain the issue clearly and have your mortgage account number, property address, payment information, and relevant correspondence available.

Step 2: Use Secure Messaging or Chat

Existing borrowers can sign in to their mortgage account and send a secure message or use the available chat service. Using the authenticated account portal can be particularly useful when the complaint involves account-specific information or documents that should not be sent through unsecured communication channels.

Step 3: Submit a Written Complaint

If Customer Service does not resolve the problem, Onity Mortgage instructs customers to submit their complaint to Onity Mortgage, P.O. Box 24695, West Palm Beach, FL 33416. Include your name, account number, property address, a detailed description of the problem, and the resolution you are requesting.

Step 4: Submit a Request for Information or Notice of Error

If the complaint concerns a specific servicing error or information you believe is missing or incorrect, you can submit a Request for Information or Notice of Error. Send the request to Onity Mortgage, P.O. Box 24695, West Palm Beach, FL 33416 and clearly identify your name, mortgage account number, property address, and the information requested or error you believe occurred.

Step 5: Request Mortgage Assistance for Financial Hardship

If the complaint or account problem is connected to difficulty making mortgage payments, contact the Customer Care Center at 1-800-449-8767 and ask about mortgage assistance. Depending on eligibility and circumstances, possible options may include a repayment plan, temporary forbearance, loan modification, pre-foreclosure sale, or deed in lieu.

Step 6: Escalate Website or Account Access Problems

If you cannot access your online mortgage account or are experiencing a website-related problem, call 1-833-862-0732 for Website Support. For ordinary servicing questions, continue using 1-800-449-8767 so the matter reaches the appropriate mortgage servicing team.

Step 7: Contact the Appropriate State Mortgage Regulator

Mortgage servicing is regulated at both federal and state levels, and borrowers may have additional complaint options through their state regulator. For example, Onity’s current complaint information tells New York property owners that they can contact the New York State Department of Financial Services, while Texas borrowers can submit qualifying servicing complaints to the Texas Department of Savings and Mortgage Lending. Borrowers should use the regulator applicable to the state where their property is located.

Step 8: File a Complaint With the CFPB

Consumers with unresolved mortgage servicing issues can consider submitting a complaint to the Consumer Financial Protection Bureau. Before escalating, gather your mortgage statements, payment records, escrow analyses, correspondence, complaint history, and any case or reference numbers received from PHH Mortgage or Onity Mortgage. Providing organized documentation can help explain the servicing problem and the steps already taken to resolve it.

Step 9: Escalate a Corporate Matter to Onity Group

If the complaint concerns a broader corporate matter rather than ordinary mortgage servicing, Onity Group’s headquarters is located at 1661 Worthington Road, Suite 100, West Palm Beach, FL 33409, and its corporate telephone number is 561-682-8000. Onity Group is the parent company through which the former PHH Mortgage operation is currently managed.

Step 10: Keep Complete Records

Keep copies of mortgage statements, payment confirmations, escrow documents, emails, letters, screenshots, complaint submissions, and responses. Record the dates and times of telephone calls, the numbers called, representative names when provided, and any case or reference numbers. This documentation can be important if the complaint later needs to be escalated to Onity Mortgage management, a state mortgage regulator, or another consumer-protection authority.