LG Electronics U.S.A
LG Electronics U.S.A., Inc. is the North American subsidiary of South Korea-based LG Electronics Inc. The company is headquartered in Englewood Cliffs, New Jersey, and sells consumer electronics, home appliances, home entertainment products, air-conditioning systems, commercial displays, vehicle-related technologies, and other smart-life products across the United States.
LG’s U.S. headquarters is part of a large corporate campus at 111 Sylvan Avenue in Englewood Cliffs. The headquarters includes executive offices, technology and demonstration spaces, business innovation facilities, and a virtual production studio used to support LG’s extensive U.S. operations. LG describes the campus as its North American headquarters.
LG Electronics U.S.A. is owned by LG Electronics Inc., a global technology company headquartered in Seoul, South Korea. LG Electronics reported more than 74,000 global employees and approximately $61 billion in 2025 revenue across its worldwide operations. LG does not separately publish a precise current U.S.-only employee count.
For general LG consumer support:
1-800-243-0000
This is the primary U.S. Customer Service and product-support number currently published by LG.
1-800-243-0000
Current telephone support hours:
Monday to Sunday: 8:00 AM to 9:00 PM ET
LG also offers 24/7 online chat support.
LG Electronics U.S.A., Inc.
111 Sylvan Avenue
Englewood Cliffs, NJ 07632
United States
LG Electronics U.S.A., Inc.
111 Sylvan Avenue
Englewood Cliffs, NJ 07632
United States
LG’s own legal, warranty, and business materials continue to identify this address for LG Electronics U.S.A.
LG primarily handles consumer support through phone, live chat, WhatsApp, social support, and its online email form rather than publishing one universal general Customer Service email.
Corporate Media: john.taylor@lge.com
Business Media: kim.regillio@lge.com
Consumer Electronics, Home Appliances, Home Entertainment, HVAC, Commercial Displays, Smart Home Technology, Vehicle Components and Business Solutions
LG Electronics traces its corporate history to 1958 in South Korea.
LG Electronics U.S.A. operates as the company’s American subsidiary.
LG Electronics does not publish a precise current employee count specifically for LG Electronics U.S.A.
Globally, LG Electronics reports more than:
74,000 employees
across its worldwide operations.
Approximately:
$61 billion for full-year 2025
based on LG’s current global business information.
LG does not publish standard public walk-in hours for its Englewood Cliffs corporate headquarters.
Consumer telephone support is generally available:
Monday to Sunday: 8:00 AM to 9:00 PM ET
LG Electronics U.S.A. is not separately publicly traded in the United States.
Parent company Investor Relations:
https://www.lg.com/global/investor-relations/
LG recruits across engineering, sales, marketing, product management, customer service, IT, supply chain, finance, manufacturing, research, and business solutions.
LG Electronics U.S.A. offers a broad portfolio of consumer and commercial technology products. Its major categories include home appliances, televisions, monitors, audio products, smart-home systems, HVAC equipment, commercial displays, EV charging, business technology, and product-support services.
LG sells French-door, side-by-side, bottom-freezer, top-freezer, and specialty refrigerators. Many models include smart connectivity, advanced cooling technologies, flexible storage, water and ice systems, and energy-efficiency features.
LG offers front-load, top-load, compact, and combination washing machines. Many models include smart controls, automatic cycle features, high-efficiency technology, and ThinQ connectivity.
LG sells electric and gas dryers in multiple capacities and configurations. Features can include sensor drying, steam functions, smart diagnosis, remote monitoring, and energy-management technology.
LG WashTower products combine a washer and dryer in a vertically integrated design. These systems are designed to save floor space while providing centralized controls and full-size laundry capacity.
LG dishwashers include built-in models with multiple wash zones, adjustable racks, quiet-operation technology, and smart features. Certain models also offer steam cleaning and enhanced drying systems.
LG offers gas, electric, induction, and dual-fuel cooking products. Customers can choose from ranges, wall ovens, cooktops, and other appliances designed for residential kitchens.
LG sells countertop and over-the-range microwave ovens. Available features can include sensor cooking, smart controls, ventilation, and coordinated designs that complement other LG kitchen appliances.
LG is widely known for OLED televisions, which use self-lit pixels to deliver deep blacks, high contrast, and premium picture quality. LG offers OLED models across multiple screen sizes and performance levels.
LG also sells QNED, NanoCell, UHD, and other LED television technologies. These products offer different combinations of brightness, local dimming, smart features, and screen sizes for a range of budgets.
LG smart TVs use the company’s webOS platform. It provides access to streaming applications, connected-home functions, personalization tools, and other supported entertainment services.
LG sells soundbars and home-audio products designed to complement its televisions. Available systems can include wireless subwoofers, surround sound, Dolby Atmos support, and smart connectivity.
LG CineBeam projectors provide large-screen entertainment for home theaters and portable use. Models can include laser projection, 4K resolution, smart TV functions, and compact designs.
LG offers monitors for home, office, creative, gaming, and professional applications. Its lineup includes UltraGear gaming displays, UltraFine professional monitors, ultrawide screens, and OLED monitors.
LG gram laptops are designed around lightweight construction, portability, and long battery life. The series includes different screen sizes and performance options for business, productivity, and everyday computing.
LG ThinQ connects compatible appliances and electronics through a mobile application. Customers can monitor devices, receive alerts, adjust settings, run diagnostics, and access supported automation features.
LG offers residential and commercial heating and cooling products including ductless systems, heat pumps, multi-zone systems, and other HVAC technologies. Commercial air-conditioning support is handled through dedicated business channels.
LG Business Solutions provides digital signage, commercial TVs, video walls, hospitality displays, and other professional display technologies. These products serve hotels, healthcare, education, retail, government, and corporate environments.
LG supplies commercial television solutions for hotels, hospitals, cruise ships, fitness facilities, and other hospitality settings. Features can include centralized management, customized interfaces, and commercial-grade durability.
LG digital signage products include indoor and outdoor displays, OLED signage, LED displays, interactive displays, and large-format commercial screens. They are used in retail, transportation, education, corporate, and entertainment environments.
LG Business offers electric-vehicle charging products for commercial and public applications. These systems form part of the company’s expanding B2B technology portfolio.
LG provides commercial washers, dryers, and laundry equipment for hospitality, multifamily housing, laundromats, and other business environments.
LG Styler is a garment-care appliance that uses steam and controlled movement to refresh clothing. It is available for both residential and qualifying commercial applications.
Customers can purchase genuine LG replacement parts and accessories through authorized distributors. LG currently directs U.S. parts sales through Encompass, which can be reached at 866-779-7906.
LG provides warranty support for qualifying televisions, appliances, electronics, and other products. Coverage periods and terms vary by product, model, retailer, and purchase date.
LG offers repair scheduling, service-center assistance, warranty repair, and direct-service options for qualifying products. Customers can initiate repair requests through the LG Support website.
LG Premium Care provides extended service plans for qualifying LG products. These plans may extend coverage beyond the original manufacturer warranty, subject to specific terms and conditions.
LG offers professional in-home appliance inspection and cleaning services for certain products and markets. The service is designed to improve cleanliness, maintenance, and long-term appliance performance.
LG publishes separate support numbers for consumer products, business products, commercial HVAC, parts, accessibility, media, and other specialized functions.
LG does not prominently publish a separate corporate headquarters switchboard for general public use.
For consumer inquiries:
1-800-243-0000
For most public inquiries, use:
1-800-243-0000
1-800-243-0000
1-800-243-0000
1-800-243-0000
1-800-243-0000
Monday to Sunday: 8:00 AM to 9:00 PM ET.
1-800-243-0000
1-800-243-0000
This number covers LG consumer appliances, including refrigerators, washers, dryers, dishwashers, ranges, and other home products.
1-800-243-0000
Customers can use this number for TVs, soundbars, projectors, and other consumer electronics.
888-865-3026
This number supports commercial displays, hotel TVs, commercial laundry, Styler products, PTAC products, and EV chargers.
888-865-3026
Monday to Friday: 7:00 AM to 6:00 PM CT
Excluding public holidays.
888-865-3026
888-865-3026
888-865-3026
888-346-1923
Monday to Friday: 7:00 AM to 5:00 PM CT
Excluding public holidays.
866-779-7906
This is the sales number for LG’s authorized parts distributor, Encompass Parts Distribution.
Consumer sales inquiries are handled through LG.com shopping support.
Business sales inquiries can begin through:
888-865-3026
1-800-243-0000
LG does not publish one universal Billing Department phone number.
Customers with order or payment questions should use LG Customer Service or the support channel associated with the retailer or financing provider involved.
LG has multiple U.S. offices and business locations, but no universal regional-office number is published for all operations.
LG does not operate conventional consumer retail branches.
Consumers primarily interact with LG through retailers, LG.com, service centers, and authorized repair providers.
The Englewood Cliffs headquarters does not currently promote a separate public local switchboard for general consumer inquiries.
LG Electronics operates country-specific support systems worldwide.
International customers should use their local LG country website and support number rather than the U.S. Customer Service line.
LG online chat support is available 24/7.
Standard consumer phone support remains:
1-800-243-0000
during published operating hours.
LG Electronics U.S.A. does not maintain a separate public Investor Relations number because it is a subsidiary of LG Electronics Inc.
Investor inquiries should be directed to the parent company’s global Investor Relations operation.
847-941-8181
Current corporate media contact:
John I. Taylor
LG Electronics USA.
908-548-4515
Current contact:
Chris DeMaria.
917-386-4213
Current contact:
J.L. Lavina.
847-941-8184
Current contact:
Kim Regillio.
LG does not publish one universal public HR phone number for applicants.
Careers:
Not applicable.
LG Electronics is a technology, appliance, and electronics manufacturer.
The most direct way to reach a live LG consumer-support representative is to call 1-800-243-0000. Current support hours are Monday through Sunday from 8:00 AM to 9:00 PM Eastern Time. Customers should have the product model number, serial number, purchase date, retailer information, and a clear description of the problem ready before calling. LG also offers 24/7 online chat support for customers who need assistance outside telephone hours.
For commercial products, use the specialized B2B numbers instead of the consumer line. Commercial display, hotel TV, commercial laundry, PTAC, and EV charger customers can call 888-865-3026, while commercial air-conditioning customers can call 888-346-1923. Customers who need parts can contact Encompass at 866-779-7906. Using the correct department can help reduce transfers and speed up service.
LG Electronics U.S.A.’s current North American headquarters is:
LG Electronics U.S.A., Inc.
111 Sylvan Avenue
Englewood Cliffs, NJ 07632
United States
LG’s official legal, warranty, business, and newsroom materials continue to identify this location as the company’s U.S. and North American headquarters.
LG Electronics U.S.A., Inc.
111 Sylvan Avenue
Englewood Cliffs, NJ 07632
United States
The headquarters supports executive leadership, marketing, sales, product operations, communications, technology, customer functions, and North American business management.
LG’s Englewood Cliffs campus includes approximately 360,000 square feet of headquarters space. The company has described it as its North American headquarters and uses the site for executive operations, technology demonstrations, events, and content production.
LG operates a Business Innovation Center at:
111 Sylvan Avenue
4th Floor
Englewood Cliffs, NJ 07632
The center showcases commercial displays, hospitality technology, medical displays, EV charging, and other B2B solutions.
In 2025, LG opened an in-house Virtual Production Studio at the Englewood Cliffs headquarters. The facility uses LG commercial LED display technology to produce marketing and promotional content more efficiently.
Don Kwack
Don Kwack became President and CEO of LG Electronics North America and LG Electronics U.S.A. effective January 2026. He oversees LG’s U.S. and Canadian activities across home appliances, media entertainment, air solutions, commercial displays, and related services.
LG Electronics U.S.A. is a subsidiary of:
LG Electronics Inc.
The parent company is headquartered in Seoul, South Korea.
LG Electronics currently reports:
74,000+ employees worldwide
across its global operations.
LG currently reports more than:
142 global operations
supporting customers and businesses worldwide.
LG Electronics reported approximately:
$61 billion in 2025 revenue
based on current company global business information.
For certain formal legal notices and arbitration matters:
LG Electronics U.S.A., Inc.
Attn: Legal Department – Arbitration
111 Sylvan Avenue
Englewood Cliffs, NJ 07632
LG’s current Terms of Use and arbitration materials continue to use this address.
Customers who have a complaint involving a television, appliance, monitor, air conditioner, repair, warranty claim, LG.com order, defective product, delivery, installation, or Customer Service experience should gather all relevant information before contacting LG. Keep the model and serial numbers, purchase receipt, retailer information, repair records, service case numbers, photographs, emails, and dates of previous communications. Providing complete product information makes it easier for LG to identify the warranty and service history.
Begin by calling 1-800-243-0000 or using LG’s 24/7 online chat service. Provide the product model number, serial number, purchase date, retailer, and a clear description of the problem. If the issue involves a repair, have any previous technician reports or repair case numbers ready. Ask the representative whether the issue can be resolved through troubleshooting, warranty service, replacement parts, or an authorized repair appointment. Write down the case number and representative information for your records.
If the problem involves a defective product or warranty issue, use LG’s repair-request system and follow the instructions provided by the support team. Commercial customers should use 888-865-3026, while commercial air-conditioning customers should use 888-346-1923. Keep all service appointments, technician reports, invoices, and replacement-part records. If the first repair does not solve the problem, contact LG again using the same case history and ask for further review.
If ordinary Customer Service cannot resolve the complaint, ask for escalation to a supervisor or specialist. LG’s current Contact Us page also provides a “Your Voice to the President” option that allows customers to submit serious feedback directly through a dedicated online form. Include previous case numbers, repair history, product details, and the resolution you are seeking. Avoid starting a completely new case if you already have an existing service history, since keeping the case connected can make escalation easier.
For a serious unresolved matter, written correspondence can be directed to LG Electronics U.S.A., Inc., 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If the matter concerns a formal dispute covered by LG’s arbitration terms, the company instructs customers to send written notice to Attn: Legal Department – Arbitration at the same address before initiating arbitration. Include your contact information, product details, prior case history, and requested resolution. Keep copies of all correspondence and proof of delivery.
If an unresolved complaint involves product safety, customers may consider the relevant federal product-safety regulator, while consumer-protection disputes may be directed to a state Attorney General or other applicable agency. Credit-card or financing disputes can involve the relevant financial institution, and warranty disputes may be subject to state consumer law or the dispute process in LG’s warranty terms. Keep receipts, service records, photographs, case numbers, written notices, and LG responses before escalating externally.
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