About Credit One Bank

Credit One Bank is a U.S. financial services company headquartered in Las Vegas, Nevada. Founded in 1984, the bank has become one of the largest credit card issuers in the United States, offering credit products designed for a broad range of consumers. Its portfolio includes cash-back rewards cards, points-based cards, and other credit card products. Credit One Bank also offers deposit products, including high-yield savings and certificate of deposit accounts.

Credit One Bank focuses primarily on consumer financial services and credit products. Customers can apply for credit cards, manage accounts online, make payments, monitor transactions, request account assistance, and access other banking services through the company’s website and mobile application. The bank’s product portfolio includes rewards-oriented credit cards as well as deposit products such as High-Yield Jumbo CDs and High-Yield Jumbo Savings.

Credit One Bank’s corporate headquarters are located at 6801 South Cimarron Road in Las Vegas, Nevada. The company operates from a corporate campus in the Las Vegas area and employs more than 1,000 people at its corporate offices. Credit One Bank has also established partnerships and sponsorships involving organizations and sporting properties including the Las Vegas Raiders, Vegas Golden Knights, NASCAR, WWE, Best Friends Animal Society, and Credit One Stadium.

Quick Information

Corporate Phone Number

702-269-1000

Customer Service Number

1-877-825-3242
Toll-free customer service and TTY/TDD support.

Corporate Office Address

Credit One Bank, N.A.
6801 South Cimarron Road
Las Vegas, NV 89113-2273
United States

Headquarters Address

Credit One Bank, N.A.
6801 South Cimarron Road
Las Vegas, NV 89113-2273
United States

Email

pr@creditone.com — Media Relations only. Credit One Bank specifically states that this email is not regularly monitored for customer account inquiries.

Industry

Financial Services / Banking / Credit Cards

Founded

1984

Number of Employees

More than 1,000 employees at its corporate offices, according to Credit One Bank’s corporate fact sheet.

Corporate Office Hours

Credit One Bank does not prominently publish one standard public visitor schedule for its corporate headquarters. Customers should use the appropriate customer-service channel for account-related assistance.

Website

www.creditonebank.com

Investor Relations

Credit One Bank is a privately held bank and does not maintain a public-company investor-relations department comparable to a publicly traded corporation.

Careers Page

Credit One Bank provides employment opportunities through its corporate careers resources for positions in banking, technology, customer service, finance, operations, risk, marketing, and other areas.

Credit One Bank Products & Services

Credit One Bank provides consumer financial products primarily focused on credit cards, rewards, and deposit accounts. Its services allow customers to apply for financial products, manage accounts online, make payments, monitor spending, and access customer support.

Credit Cards

Credit cards are a major part of Credit One Bank’s business. The bank offers a range of credit card products, including cash-back rewards cards, points-based cards, and cards designed for different consumer needs. Credit One Bank describes itself as one of the largest credit card issuers in the United States.

Cash Back Rewards Cards

Credit One Bank offers credit cards that provide cash-back rewards on eligible purchases. Depending on the specific card, customers may receive rewards on categories such as everyday purchases and other qualifying transactions.

Points-Based Credit Cards

The bank also offers points-based credit card products. These cards allow qualifying cardmembers to earn points through eligible purchases, with redemption options determined by the particular card’s terms and benefits.

Platinum Credit Cards

Credit One Bank offers Platinum-branded credit card products for eligible consumers. These products provide credit access and may include additional features or rewards depending on the specific card and approval terms.

American Express Credit Cards

Credit One Bank offers certain American Express-branded credit cards. Product availability, rewards, fees, and benefits depend on the individual card agreement.

High-Yield Jumbo CDs

Credit One Bank provides High-Yield Jumbo Certificate of Deposit products for customers seeking deposit products with fixed terms and specified interest rates. The bank’s Help Center currently lists High-Yield Jumbo CD and High-Yield Jumbo Bump Up CD products.

High-Yield Savings

Credit One Bank also provides high-yield savings products. These accounts are designed for customers who want to earn interest on eligible deposits while maintaining access to their savings according to the applicable account terms.

High-Yield Jumbo Bump Up CD

The High-Yield Jumbo Bump Up CD is another deposit product listed by Credit One Bank. The product provides eligible customers with a certificate-of-deposit structure that can include a bump-up feature subject to the applicable terms and conditions.

Online Account Management

Credit One Bank provides online account access that allows cardmembers to manage their accounts digitally. Customers can review account information, make payments, manage security settings, and access other account features through the website.

Credit One Bank Mobile App

The Credit One Bank mobile application allows customers to access account information, make payments, and manage spending from supported mobile devices. The company provides the application for both Android and iOS devices.

Credit Card Payments

Credit One Bank provides multiple ways for customers to manage and make payments on their credit card accounts. Customers can use online account access or follow the bank’s payment instructions for mailed payments.

Account Support

Credit One Bank’s customer-service team assists cardmembers with account-related questions, payment issues, account access, and other credit-card concerns. The company’s Help Center also provides answers to common account questions.

Credit One Bank Corporate Phone Numbers

Credit One Bank operates separate telephone channels for general customer service, application information, international callers, and corporate communications. Customers should select the number that corresponds to their particular issue.

Credit One Bank Corporate Phone Number

702-269-1000

This is the corporate headquarters telephone number associated with Credit One Bank’s Las Vegas headquarters. It is intended for corporate-office inquiries rather than ordinary card-account servicing.

Credit One Bank Customer Service Number

1-877-825-3242

This is Credit One Bank’s official toll-free Customer Service number. It is the primary number customers should use for credit-card account assistance and general customer-service questions. The bank also identifies this number for TTY/TDD access.

Credit One Bank Customer Service Outside the United States

1-702-405-2042

Credit One Bank provides this number for customers calling from outside the United States.

Credit One Bank Application Information Number

1-800-752-5493

This number is provided by Credit One Bank for customers seeking application information. It is separate from the bank’s general customer-service number.

Credit One Bank Media Relations Email

pr@creditone.com

Credit One Bank identifies this email specifically for media inquiries. The bank states that the inbox is not regularly monitored for customer account questions, so cardmembers should use Customer Service instead.

How to Reach a Real Person at Credit One Bank

The primary way to reach a Credit One Bank representative is to call 1-877-825-3242. This is the bank’s official toll-free Customer Service number and is the appropriate starting point for most credit-card account questions. Customers calling from outside the United States can use 1-702-405-2042.

Before contacting Credit One Bank, customers should have their account information and relevant details available. For a payment, billing, transaction, application, or account-access issue, clearly explain the problem and ask the representative to review the account. Customers who have an unresolved issue should keep records of previous calls, correspondence, dates, and any reference or case information provided by the bank.

Credit One Bank Headquarters & Corporate Office Address

Credit One Bank Headquarters

Credit One Bank, N.A.
6801 South Cimarron Road
Las Vegas, NV 89113-2273
United States
Corporate Phone: 702-269-1000

This is the company’s principal corporate headquarters in Las Vegas, Nevada. Credit One Bank identifies itself as headquartered in Las Vegas and operates its corporate offices from this location.

Credit One Bank General Correspondence Address

Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193-8873
United States

Credit One Bank publishes this address for general correspondence. Customers should use the bank’s current instructions for the particular type of correspondence they are sending.

Credit One Bank Payment Mailing Address

Credit One Bank Payment Services
P.O. Box 60500
City of Industry, CA 91716-0500
United States

This is the payment mailing address currently published by Credit One Bank. Customers sending payments by mail should follow the bank’s current payment instructions and ensure that the payment is sent to the correct address for their account.

How to File a Complaint Against Credit One Bank

Step 1: Contact Credit One Bank Customer Service

Customers should first contact Credit One Bank Customer Service at 1-877-825-3242 regarding account problems, billing disputes, payment concerns, fees, transactions, or other credit-card issues. Calling the official customer-service number gives the bank an opportunity to review and resolve the problem directly.

Step 2: Clearly Explain the Problem

When speaking with a representative, explain exactly what happened, when it happened, and what action you believe should be taken. Provide relevant account information and transaction details when requested.

Step 3: Request Documentation or a Reference Number

If the complaint requires additional investigation, ask the representative for a case, reference, or confirmation number when one is available. Keep this information with your records so that future representatives can understand the history of the complaint.

Step 4: Submit Supporting Documents

Keep copies of statements, payment confirmations, transaction records, letters, emails, screenshots, and other documents related to the complaint. These records can help demonstrate what occurred and support your request for a correction.

Step 5: Send Written Correspondence

For matters requiring written communication, Credit One Bank publishes the following general correspondence address:

Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193-8873
United States

When sending a written complaint, include your name, contact information, relevant account information, dates, transaction details, previous communications, and the specific resolution you are requesting.

Step 6: Escalate an Unresolved Complaint

If the initial customer-service representative does not resolve the matter, ask whether the complaint can be escalated for additional review. Explain what steps have already been taken and provide any reference number associated with the previous contact.

Step 7: Contact the Appropriate Financial Regulator

If a banking or credit-card complaint remains unresolved after contacting Credit One Bank, consumers may consider submitting a complaint to the appropriate federal or state financial regulator. The appropriate regulator can depend on the specific nature of the issue.

Step 8: Keep Records of the Entire Complaint

Customers should retain copies of all correspondence, statements, payment confirmations, screenshots, complaint numbers, and responses from Credit One Bank. A complete record can be useful if the issue requires further review by a regulatory agency or another dispute-resolution process.