Credit One Bank
Credit One Bank is a U.S.-based financial services company headquartered in Las Vegas, Nevada. Founded in 1984, the bank has grown into a major credit card issuer serving consumers across the United States.
The company focuses heavily on credit cards designed for different credit profiles, including consumers who are building or rebuilding credit as well as customers seeking cash back and rewards. Credit One Bank also offers deposit products, including high-yield savings accounts and certificates of deposit.
Credit One Bank describes itself as a technology- and data-driven financial services company. According to the company, more than 40 million cardmembers have used its products over time, and customers have earned more than $450 million in cash back rewards.
The bank is a Member FDIC and operates from its corporate campus at 6801 S. Cimarron Road in Las Vegas. Credit One Bank is currently led by Robert DeJong, President and Chief Executive Officer.
Banking and Financial Services
1984
(702) 269-1000
1-877-825-3242
6801 S. Cimarron Road
Las Vegas, NV 89113
United States
6801 S. Cimarron Road
Las Vegas, NV 89113
United States
pr@creditone.com
Media inquiries only
Robert DeJong
1-877-628-1610
1-702-405-2042
P.O. Box 98873
Las Vegas, NV 89193-8873
Credit One Bank offers credit cards and selected deposit products to consumers across the United States.
Credit One Bank offers several Visa and American Express credit cards designed for customers with different credit profiles.
Its current card lineup includes products offering cash back rewards, points, credit-building features, and benefits for customers with average to excellent credit as well as consumers rebuilding their credit.
Several Credit One Bank cards allow customers to earn cash back on eligible purchases. Reward rates and qualifying spending categories vary by card.
Some products provide enhanced rewards on categories such as gas, groceries, internet, cable, satellite television, and mobile phone services.
Credit One Bank also offers a secured credit card aimed at consumers who want to build or rebuild their credit history.
The card requires a security deposit and reports account activity to credit bureaus according to the applicable account terms.
Credit One Bank offers high-yield savings products for qualifying deposit customers.
The bank is an FDIC member, meaning eligible deposits are insured up to applicable federal limits.
Credit One Bank offers high-yield Jumbo CDs and Bump Up CDs with different terms.
Certain deposit products currently require a minimum opening balance of $100,000, so customers should review the latest terms and rates before opening an account.
Cardmembers can manage their accounts through CreditOneBank.com and the Credit One Bank mobile app.
Customers can view balances, make payments, manage account information, and access other account services digitally.
(702) 269-1000
This number is associated with Credit One Bank’s Las Vegas headquarters at 6801 S. Cimarron Road.
The number is also listed with Credit One Bank’s official mobile application support information and independently identified as the headquarters telephone number.
Routine credit card account questions should generally be directed to Customer Service rather than the corporate office.
1-877-825-3242
This is Credit One Bank’s official toll-free Customer Service number for cardmember account inquiries.
Credit One Bank publishes this number throughout its current Help Center and corporate website.
1-702-405-2042
Customers calling from outside the United States can use this number for cardmember assistance.
1-877-628-1610
Customers with questions concerning Credit One Bank savings accounts or certificates of deposit can use this dedicated deposit-support number.
Current deposit support hours are listed as Monday through Friday, 7:00 AM to 5:00 PM Pacific Time.
1-800-752-5493
Credit One Bank publishes this number for consumers requesting information related to credit card applications.
For most credit card account issues, call:
1-877-825-3242
Follow the automated prompts for Customer Service and select the option that most closely matches your account issue.
Before calling, have your Credit One Bank card or account information available. Customers should also be prepared to verify their identity before representatives can discuss account-specific information.
Common reasons for contacting Customer Service include:
If you are unable to access your online account, Credit One Bank also directs customers experiencing sign-in problems to the same 1-877-825-3242 Customer Service number.
For complicated problems, ask the representative to document the issue and provide a reference or case number when available.
Credit One Bank’s current corporate headquarters is located in Las Vegas, Nevada.
6801 S. Cimarron Road
Las Vegas, NV 89113
United States
Corporate Phone: (702) 269-1000
Credit One Bank directly identifies this address as its corporate office on its current About Us page.
The company developed this Las Vegas corporate campus as part of its expansion and officially established the location as its new headquarters after outgrowing its previous office space.
The headquarters supports Credit One Bank’s executive management, technology, risk management, marketing, operations, customer experience, and other corporate functions.
Ordinary cardmember correspondence should generally be mailed to:
Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193-8873
United States
Credit One Bank currently publishes this address for general correspondence.
Payments mailed to Credit One Bank should not be sent to the corporate headquarters.
The current payment address is:
Credit One Bank
Payment Services
P.O. Box 60500
City of Industry, CA 91716-0500
United States
Credit One Bank confirms this address in its current payment instructions.
For most account-related complaints, begin by calling:
1-877-825-3242
Explain the issue clearly and provide relevant account, transaction, payment, or correspondence information.
Keep a record of the date of the call and any reference number provided.
If the first representative cannot resolve your complaint, ask whether the issue can be escalated or reviewed by an appropriate supervisor or account specialist.
For billing or transaction disputes, follow any specific written-dispute procedures contained in your cardholder agreement or billing statement.
Customers can send general written correspondence to:
Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193-8873
United States
Credit One Bank currently identifies this as its general correspondence address.
Include your name, contact details, relevant account information, a clear description of the problem, and the resolution you are requesting.
Do not include unnecessary sensitive information in ordinary correspondence.
For serious unresolved corporate matters, the headquarters address is:
Credit One Bank
6801 S. Cimarron Road
Las Vegas, NV 89113
United States
Corporate Phone: (702) 269-1000
Routine account servicing should still go through Customer Service because the headquarters is not the primary cardmember support channel.
If a consumer financial dispute remains unresolved, customers can consider submitting a complaint to the Consumer Financial Protection Bureau (CFPB).
The CFPB accepts complaints involving credit cards, savings accounts, debt collection, credit reporting, and other financial products and forwards qualifying complaints to financial companies for a response.
Credit One Bank operates as Credit One Bank, National Association, so certain banking-related concerns may also fall under federal banking regulators.
Before filing a regulatory complaint, customers should generally make a reasonable effort to resolve the issue directly with Credit One Bank and keep copies of all supporting records.
If the complaint involves suspected fraud, a lost card, or unauthorized transactions, contact Credit One Bank immediately rather than waiting for a written complaint process.
Prompt reporting may be important for protecting the account and preserving rights under applicable account terms and federal law.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.