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- Credit One Bank
About Credit One Bank
Credit One Bank, N.A. is an American financial services company headquartered in Las Vegas, Nevada. The bank primarily provides credit cards, cash-back rewards cards and points-based credit cards to consumers across the United States. It also offers selected high-yield deposit products.
Credit One Bank was founded in 1984 and was originally known as First National Bank of Marin. The company adopted the Credit One Bank name in 2006. It operates as a national bank regulated by the Office of the Comptroller of the Currency and is a member of the Federal Deposit Insurance Corporation.
The bank is privately held and operates independently from Capital One. Although their names and logos appear similar, Credit One Bank and Capital One are separate financial institutions.
Credit One Bank is headquartered at 6801 South Cimarron Road in Las Vegas. Robert DeJong serves as the company’s president and chief executive officer.
Quick Information
Industry
Banking, Credit Cards and Consumer Financial Services
Founded
1984
Former Name
First National Bank of Marin
Company Type
Privately Held National Bank
President and Chief Executive Officer
Robert DeJong
FDIC Certificate Number
25620
Customer Service Number
1-877-825-3242
Corporate Office Number
Not publicly listed. Cardmembers should call Customer Service at 1-877-825-3242. Customers outside the United States can call 1-702-405-2042.
Corporate Headquarters Address
6801 South Cimarron Road, Las Vegas, Nevada 89113, United States
Corporate Office Hours
Corporate office hours are generally Monday through Friday during regular business hours. Customer-service availability may vary by department and account type.
Credit One Bank advises cardmembers not to send account questions through unsecured email. Customers should sign in to their secure accounts or call Customer Service.
Media inquiries only: pr@creditone.com
Website
Corporate Website
www.creditonebank.com/corporate/about-us
Careers Page
www.creditonebank.com/corporate/careers
Products & Services
Credit One Bank provides credit-card and deposit products designed for consumers with different financial profiles. Its principal products and services include:
- Cash-Back Credit Cards: Eligible cards that provide cash-back rewards on qualifying purchases
- Points-Based Credit Cards: Cards that allow customers to earn points under the applicable rewards program
- Credit-Building Products: Credit cards intended for consumers seeking to establish or improve their credit histories
- Travel and Lifestyle Cards: Selected card products offering rewards or benefits connected with travel, dining and everyday purchases
- Secured and Unsecured Credit Products: Card availability depends on the applicant’s eligibility, credit history and current bank offers
- Online Account Management: Customers can review transactions, download statements, update settings and manage their accounts through CreditOneBank.com
- Mobile Banking Application: The Credit One Bank mobile application provides access to balances, payments, statements, notifications and account settings
- Automatic Payments: Cardmembers can establish AutoPay through their online accounts
- Credit-Score Access: Eligible customers may receive access to credit-score information and related educational tools
- Fraud Monitoring: Account alerts and security tools help customers identify suspicious transactions
- High-Yield Certificates of Deposit: Selected jumbo certificate-of-deposit products with fixed terms and applicable minimum-deposit requirements
- High-Yield Savings Products: Deposit products subject to current rates, terms and eligibility requirements
Interest rates, annual fees, rewards, credit limits and other conditions vary by card. Applicants should read the applicable card agreement and disclosure before accepting an offer.
Corporate Phone Numbers
Main Customer Service Number
1-877-825-3242 is Credit One Bank’s primary toll-free Customer Service number. It is also identified as the TTY/TDD contact.
Customers can use this number for account access, payments, disputed transactions, replacement cards, rewards questions and other cardmember concerns.
Customer Service Outside the United States
1-702-405-2042 is the customer-service number for cardmembers calling from outside the United States.
International calling fees may apply.
Credit Card Application Information
1-800-752-5493 is available for customers requesting information about a Credit One Bank credit-card application.
Applicants should have their personal information or application reference available for verification.
Lost or Stolen Cards
Call 1-877-825-3242 immediately if a Credit One Bank card is lost or stolen.
Customers outside the United States should call 1-702-405-2042. Credit One Bank can cancel the compromised card and arrange a replacement.
Suspicious or Unauthorized Transactions
Call 1-877-825-3242 to report a transaction that appears unauthorized or fraudulent. Credit One Bank states that customers should report potential billing errors within 60 days after the transaction appears on the statement.
Corporate Headquarters Main Line
Credit One Bank does not publish a separate corporate-office switchboard for general customer use. Cardmembers should call 1-877-825-3242 rather than attempting to contact the Las Vegas headquarters directly.
How to Reach a Real Person at Credit One Bank
The fastest way to reach a Credit One Bank representative is to call 1-877-825-3242. Have the card, account number, personal identification information and details of the problem ready.
Follow the automated prompts for the applicable issue, such as payments, account access, a lost card or disputed transaction. Select the option to speak with a representative when offered. If the automated system does not resolve the matter, say “representative” or choose the customer-service option.
For security reasons, Credit One Bank may require identity verification before discussing the account. Never provide a password, complete card PIN or one-time authentication code to an unsolicited caller.
Customers should record the date and time of the call, representative’s name and case number. If the first representative cannot resolve the issue, request escalation to a supervisor.
Credit One Bank advises against emailing account questions through unsecured email. Use the secure online account, mobile application, telephone support or verified mailing address instead.
Credit One Bank Headquarters & Corporate Office Address
Credit One Bank’s corporate headquarters is located in Las Vegas, Nevada. The office supports the bank’s executive management, credit operations, technology, marketing, risk management, compliance and administrative functions.
The headquarters is not a regular walk-in bank branch. Credit One Bank’s FDIC profile identifies one domestic office, but customers should use the bank’s online, telephone and mailing channels for routine account service.
Credit One Bank Corporate Headquarters
Credit One Bank, N.A.
6801 South Cimarron Road
Las Vegas, Nevada 89113
United States
General Correspondence Address
Credit One Bank
P.O. Box 98873
Las Vegas, Nevada 89193-8873
United States
Payment Mailing Address
Credit One Bank Payment Services
P.O. Box 60500
City of Industry, California 91716-0500
United States
Make checks or money orders payable as instructed on the billing statement and include the correct account information. Do not mail cash.
Dispute Department Address
Credit One Bank
Attention: Dispute Department
P.O. Box 98876
Las Vegas, Nevada 89193-8876
United States
A written dispute should identify the account, merchant, transaction date, disputed amount and reason for the dispute. The customer must sign the letter.
How to File a Complaint Against Credit One Bank
Step 1: Call Customer Service
Call 1-877-825-3242 and explain the account or service issue. Ask the representative to formally document the complaint and provide a reference number.
Step 2: Request Escalation to a Supervisor
If the first representative cannot resolve the concern, ask for a supervisor. Record the supervisor’s name, the date of contact and any promised action.
Step 3: Send General Correspondence
Send a written complaint to Credit One Bank, P.O. Box 98873, Las Vegas, NV 89193-8873. Include the account number, relevant dates, previous case numbers and requested resolution. Do not include passwords or a card PIN.
Step 4: File a Billing Dispute
For an unauthorized or incorrect transaction, call 1-877-825-3242 or write to the Dispute Department at P.O. Box 98876, Las Vegas, NV 89193-8876.
Include the merchant’s name, transaction date, amount, explanation and supporting records. Sign the dispute letter and retain proof of mailing.
Step 5: Report a Lost or Stolen Card
Call Customer Service immediately at 1-877-825-3242. Customers outside the United States should call 1-702-405-2042. Do not wait for a written complaint to be processed before reporting a compromised card.
Step 6: Contact the Consumer Financial Protection Bureau
If Credit One Bank does not resolve an eligible consumer-finance complaint, submit a complaint through the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.
Include statements, correspondence, payment records and Credit One Bank case numbers.
Step 7: Contact the Office of the Comptroller of the Currency
Credit One Bank is a national bank. Eligible unresolved complaints may be submitted to the Office of the Comptroller of the Currency’s Customer Assistance Group through helpwithmybank.gov.
Step 8: Report Identity Theft
If the issue involves identity theft, report it through IdentityTheft.gov. Consider contacting the three major credit-reporting agencies to place a fraud alert or security freeze.
Step 9: Preserve Important Deadlines
Billing disputes and other financial complaints may have legal deadlines. Keep copies of statements, letters and delivery confirmations. A general customer-service call may not replace a required written notice.
Frequently Asked Questions
Where is Credit One Bank headquartered?
Credit One Bank is headquartered at 6801 South Cimarron Road, Las Vegas, Nevada 89113.
What is the Credit One Bank customer-service number?
Call 1-877-825-3242.
What is Credit One Bank’s corporate phone number?
Credit One Bank does not publicly list a separate corporate switchboard for customers. Cardmembers should call 1-877-825-3242.
How do I call Credit One Bank from outside the United States?
Call 1-702-405-2042.
Who is the CEO of Credit One Bank?
Robert DeJong is Credit One Bank’s president and chief executive officer.
Is Credit One Bank the same as Capital One?
No. Credit One Bank and Capital One are separate financial institutions.
Is Credit One Bank FDIC insured?
Credit One Bank, N.A. is a member of the FDIC. FDIC insurance applies to eligible deposit products within legal limits. It does not insure credit-card accounts or protect against investment losses.
How do I report a lost or stolen Credit One Bank card?
Call Customer Service immediately at 1-877-825-3242. Customers outside the United States should call 1-702-405-2042.
What is the Credit One Bank payment address?
Mail payments to Credit One Bank Payment Services, P.O. Box 60500, City of Industry, CA 91716-0500. Verify the address on the current billing statement before mailing.
How do I dispute a Credit One Bank charge?
Call 1-877-825-3242 or send a signed written dispute to Credit One Bank, Attention: Dispute Department, P.O. Box 98876, Las Vegas, NV 89193-8876.
Can I email Credit One Bank about my account?
Credit One Bank advises customers not to send account questions through unsecured email. Use the secure account, mobile application, telephone support or postal mail.
Can I visit Credit One Bank headquarters for customer service?
No. The Las Vegas headquarters is not a regular walk-in branch or customer-service center
