Oriental Trading Company Headquarters & Corporate Office

About Oriental Trading Company

Oriental Trading Company is a long-established American direct retailer and e-commerce company specializing in party supplies, toys, crafts, teaching materials, novelties, costumes, gifts, and event-related products. The company was founded in Omaha, Nebraska in 1932 by Harry Watanabe and originally operated as a wholesale supplier of novelties and gifts. By the 1950s, Oriental Trading had become an important supplier to the carnival trade, and over the following decades it expanded through printed catalogs, direct marketing, and eventually e-commerce. Its website launched in 1999, helping transform the company from a traditional catalog business into a major online retailer.

Today, Oriental Trading sells more than 60,000 products and serves individuals, schools, churches, nonprofits, businesses, healthcare organizations, event planners, and other customers. Major categories include party decorations, toys, classroom materials, arts and crafts, religious supplies, promotional items, costumes, educational products, and fundraising merchandise. The company also operates a family of brands that includes Oriental Trading, Fun Express, MindWare, SmileMakers, and Morris Costumes, giving it a broader presence in educational toys, healthcare giveaways, wholesale merchandise, and costume products.

Oriental Trading is not an independent publicly traded company. Berkshire Hathaway acquired Oriental Trading in 2012, and the company continues to operate as part of the Berkshire Hathaway group. Berkshire Hathaway’s current subsidiary listings continue to identify Oriental Trading Company among its businesses. Oriental Trading has also expanded through acquisitions including MindWare, SmileMakers, and Morris Costumes. The company remains headquartered in the Omaha metropolitan area and continues to operate as a privately held Berkshire Hathaway subsidiary.

Oriental Trading Company Headquarters & Corporate Office Address

Current Headquarters

Oriental Trading Company, Inc.
4206 South 108th Street
Omaha, NE 68137
United States

Current public and government records continue to associate Oriental Trading Company with 4206 South 108th Street in Omaha. Nebraska legislative records identify Oriental Trading Company, Inc. at this address, and a January 2026 vendor profile also lists the same location for the company.

Corporate Office

4206 South 108th Street
Omaha, NE 68137
United States

This Omaha address remains associated with Oriental Trading’s corporate and business operations. The company also maintains additional facilities in the Omaha and La Vista area for offices, warehousing, fulfillment, distribution, and related operations.

Mailing Address

Oriental Trading Company
P.O. Box 2308
Omaha, NE 68103-2308
United States

Oriental Trading publishes this address directly on its current Contact Us page for mailed correspondence. Customers sending account or customer-relations documentation should identify the relevant department on the envelope whenever possible.

Other Important Address

Oriental Trading Company
5455 South 90th Street
Omaha, NE 68127
United States

This address is also associated with Oriental Trading operations and appears in current business records. It should be treated as an additional company facility rather than automatically replacing the 4206 South 108th Street corporate location.

Quick Information

Corporate Phone Number

402-331-5511

Nebraska public records identify this telephone number with Oriental Trading Company at its 4206 South 108th Street Omaha address.

Customer Service Number

1-800-875-8480

Oriental Trading publishes this toll-free number as its principal customer contact for orders, products, shipping, returns, account questions, and other general customer needs.

Corporate Office Address

4206 South 108th Street, Omaha, NE 68137, United States.

Headquarters Address

4206 South 108th Street, Omaha, NE 68137, United States.

Email

orders@oriental.com

Oriental Trading publishes this email for certain account and order-related correspondence. For general support, the company primarily directs customers to its online contact form, chat, or telephone support.

Industry

Retail, e-commerce, party supplies, toys, crafts, educational products, promotional merchandise, costumes, gifts, and wholesale distribution.

Founded

1932 in Omaha, Nebraska by Harry Watanabe.

Number of Products

Oriental Trading states that it offers more than 60,000 unique products across its retail categories and related brands.

Corporate Office Hours

Public corporate-office visitor hours are not prominently published. General telephone customer service is available Monday through Friday from 7:00 a.m. to 9:00 p.m. Central Time and Saturday through Sunday from 8:00 a.m. to 8:00 p.m. Central Time.

Website

https://www.orientaltrading.com/

Careers Page

https://corp.orientaltrading.com/

Oriental Trading does not maintain a separate public-company Investor Relations site because it is owned by Berkshire Hathaway.

Oriental Trading Company Products & Services

Party Supplies

Oriental Trading is particularly well known for value-priced party merchandise. Its inventory includes decorations, tableware, balloons, banners, favors, themed party products, and supplies for birthdays, graduations, weddings, holidays, and other events.

Toys and Novelties

The company sells toys, novelty products, prizes, giveaways, small gifts, and activity items for children and adults. These products are commonly used by families, schools, carnivals, churches, healthcare organizations, and businesses.

Arts and Crafts

Oriental Trading provides a large selection of craft kits, art materials, seasonal crafts, DIY projects, classroom craft supplies, and activity products. Many items are designed for schools, youth organizations, churches, and family activities.

Teaching Supplies

The company is a major direct retailer of educational and classroom materials. Its teaching products include classroom decorations, learning tools, bulletin-board supplies, rewards, activity kits, manipulatives, and other materials for educators.

Religious Supplies

Oriental Trading sells Christian and faith-based products for churches, Sunday schools, vacation Bible schools, religious events, ministries, and other organizations. Offerings include crafts, decorations, giveaways, educational items, and event supplies.

Fundraising Products

The company supplies merchandise that schools, organizations, teams, and community groups can use for fundraising activities. Its history includes a significant presence in value-priced products suited to bulk ordering and group events.

MindWare Educational Products

MindWare is part of Oriental Trading’s family of brands and focuses on educational toys, games, books, puzzles, STEM activities, and other products designed to combine learning with play. Oriental Trading acquired MindWare in 2013.

SmileMakers

SmileMakers specializes in patient giveaways, promotional items, stickers, toys, and related products for dental offices, medical practices, hospitals, healthcare professionals, and other organizations.

Morris Costumes

Morris Costumes expands Oriental Trading’s product offering into costumes, accessories, theatrical products, masks, Halloween merchandise, and related entertainment items. Oriental Trading acquired the costume business in 2021.

Fun Express

Fun Express supports wholesale and business customers that purchase party supplies, toys, novelties, event products, and other merchandise in volume. It forms part of Oriental Trading’s wider family of specialized brands.

Oriental Trading Company Corporate Phone Numbers

Corporate Phone Number

402-331-5511

This number is associated with Oriental Trading Company, Inc. at 4206 South 108th Street in Omaha through Nebraska public records. It is more appropriate for corporate-level reference than the general retail ordering number.

Customer Service Number

1-800-875-8480

This is Oriental Trading’s main toll-free customer-service number for product questions, orders, shipping, promotions, returns, refunds, and other general support matters.

Toll-Free Number

1-800-875-8480

Oriental Trading publishes this number as its primary domestic toll-free contact. Current listed telephone hours are Monday through Friday from 7:00 a.m. to 9:00 p.m. Central Time and weekends from 8:00 a.m. to 8:00 p.m. Central Time.

International Orders Number

402-331-6800

Customers placing or discussing international orders can use this number. Oriental Trading publishes separate operating hours for international-order assistance.

Spanish Customer Service Number

1-800-457-6728

Oriental Trading publishes this number for bilingual Spanish-language assistance. It provides a specialized customer-service route for Spanish-speaking customers.

Net Terms Customer Service Number

1-800-228-0475

This number is published for questions involving organizational net-terms accounts, including establishing or managing qualifying business, school, or church purchasing arrangements.

Customer Relations Number

1-800-526-7400

Oriental Trading publishes this number for certain Customer Relations matters, including questions about reinstating inactive net-terms accounts.

Domestic Fax Number

1-800-327-8904

This is the company’s published domestic fax number for customer and order-related communications.

International Fax Number

402-596-2364

Oriental Trading publishes this number for international fax communications.

Investor Relations Number

Publicly verified standalone number not available.Oriental Trading does not maintain independent public-company Investor Relations because it is a Berkshire Hathaway subsidiary.

Media / Press Number

Publicly verified general media telephone number not prominently available.Media representatives should use Oriental Trading’s corporate communication channels rather than relying on an unverified third-party number.

How to Reach a Real Person at Oriental Trading Company

For most customer issues, the best starting point is 1-800-875-8480. This line handles general product, order, delivery, payment, promotion, return, refund, and account inquiries. Oriental Trading also offers live chat, which operates longer hours than its standard telephone service on many days. Customers with international orders should use 402-331-6800 instead because international shipping, customs, product eligibility, and payment requirements can differ from domestic orders.

Before calling, have the customer number, order or invoice number, item number, billing or shipping name, date of purchase, and a concise description of the problem available. Oriental Trading’s support forms specifically request information such as the item number and customer or invoice number, so having those details ready can make it easier for the representative to locate the transaction.

Customers with organizational net-terms accounts should use the specialized account contacts when appropriate. If a normal customer-service representative cannot resolve a serious issue, ask for Customer Relations or a supervisor and retain any correspondence, case information, photographs, invoices, or delivery documentation associated with the complaint.

How to File a Complaint Against Oriental Trading Company

Complaints may involve damaged merchandise, missing items, incorrect products, shipping problems, billing, refunds, returns, promotional offers, account access, product quality, net-terms accounts, or customer service. Before escalating, gather the order or invoice number, item numbers, purchase date, shipping information, photographs where relevant, payment records, and copies of previous communications.

Step 1: Contact Customer Service

Start by calling 1-800-875-8480 or using Oriental Trading’s online contact form or live chat. Provide the order number, affected item, problem description, and the resolution you want. For an ordinary order issue, this route will normally be more effective than immediately contacting the corporate office.

Step 2: Contact the Relevant Department

Use the department that matches the issue. International customers should use 402-331-6800, while organizations with net-terms questions can use the account-specific customer-service routes. Customer Relations can also assist with certain account or escalation matters.

Step 3: Request Supervisor or Management Review

If the initial representative cannot resolve the complaint, ask to speak with a supervisor or Customer Relations representative. Explain what resolution has already been offered, what remains unresolved, and whether you are seeking a replacement, refund, account correction, shipping adjustment, or another specific outcome.

Step 4: Use the Company’s Written Complaint Channel

Submit the complaint through Oriental Trading’s official online contact form or send applicable account correspondence to orders@oriental.com. Written communication is especially useful when photos, invoices, product information, or a detailed timeline need to be included.

Step 5: Contact Corporate Headquarters

For a serious unresolved corporate matter, correspondence can be directed to Oriental Trading Company, Inc., 4206 South 108th Street, Omaha, NE 68137. Include copies of relevant documents and reference previous customer-service contacts.

Step 6: Use the Specialized Complaint or Dispute Department

Account, billing, privacy, institutional purchasing, and international-order complaints should be directed to the applicable specialized team. Large organizational buyers should include purchase-order or net-terms information so the issue can be reviewed against the correct account.

Step 7: File With the Appropriate Regulator

Consumer complaints involving misleading advertising, unfair business practices, or other qualifying issues may be reported to the Federal Trade Commission or the applicable state consumer-protection authority. The correct agency depends on the nature of the dispute.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers may consider filing a complaint with their state attorney general’s consumer-protection division when normal company channels do not resolve a qualifying consumer dispute. Unauthorized or disputed card charges may also be reviewed through the card issuer subject to applicable dispute rules.

Step 9: Consider Formal Legal or Arbitration Procedures

For significant unresolved contractual or financial disputes, review the terms associated with the transaction or organizational account. If the amount involved is substantial or the dispute creates broader legal consequences, qualified legal advice may help determine whether small-claims court, civil litigation, arbitration, or another remedy is appropriate.