Omaha Steaks
Omaha Steaks
Omaha Steaks is an American food company specializing in premium steaks, meat, seafood, prepared meals, appetizers, desserts, and food gifts delivered directly to customers.
The Simon family founded the business in Omaha, Nebraska, in 1917. Originally known as Table Supply Meat Company, it developed from a local butcher operation into a national direct-to-consumer food retailer.
Omaha Steaks remains a privately held, family-owned company. Fifth-generation family owner Todd Simon serves as Chairman and Chief Steak Evangelist. Nate Rempe serves as President and Chief Executive Officer.
Omaha Steaks International, Inc.
Omaha Steaks
Food production, direct-to-consumer retail, and gift delivery
1917
The Simon family
Nate Rempe
Todd Simon
Privately held, family-owned company
1-800-228-9872
1-800-960-8400
Telephone ordering is advertised as available 24 hours a day, seven days a week.
(402) 597-3000
Omaha Steaks
11030 O Street
Omaha, NE 68137
United States
The company’s official corporate profile lists this headquarters address and general-information number.
custserv@omahasteaks.com
https://www.omahasteaks.com/info/ContactUs
Omaha Steaks provides a store locator through its official website for store addresses, telephone numbers, operating hours, and available products.
Omaha Steaks products and services may include:
Product availability, prices, delivery services, and promotional offers may vary by location and season. Customers should review storage and preparation instructions because most products are shipped frozen.
1-800-228-9872
Call for assistance with deliveries, damaged or thawed products, missing items, refunds, replacements, account concerns, and general questions.
1-800-960-8400
Customers can use this line to place orders or request live assistance. Telephone ordering is advertised as available 24 hours a day.
(402) 597-3000
This is Omaha Steaks’ general corporate-information number. Order problems should normally begin with Customer Service.
custserv@omahasteaks.com
Include the order number, purchaser’s name, recipient information, and a description of the problem.
Business customers should use Omaha Steaks’ corporate-gifting website or contact the applicable business-gift representative for bulk orders and account assistance.
Each Omaha Steaks store maintains its own telephone number. Use the official store locator to contact the correct location.
1-800-228-9872
Eligible privacy requests can also be submitted through the company’s online privacy-request form.
publicrelations@omahasteaks.com
This address is intended for media and public-relations inquiries, not routine order complaints.
Call Customer Service at 1-800-228-9872. Customers who want to place an order or receive live ordering assistance can call 1-800-960-8400.
Omaha Steaks also offers online chat and email assistance through its official website.
Before contacting a representative, gather:
For food that arrives damaged, warm, or thawed, contact Customer Service promptly. Do not consume a product that appears spoiled, contaminated, improperly sealed, or unsafe.
Omaha Steaks
11030 O Street
Omaha, NE 68137
United States
Corporate Office Phone: (402) 597-3000
This Omaha address supports the company’s corporate and administrative operations. Omaha Steaks also maintains production, fulfillment, retail, and food-safety facilities at other locations.
The headquarters is not advertised as a public product-return center or a regular walk-in Customer Service office. Customers should not mail perishable food, packaging, gift cards, or original documents to headquarters unless Omaha Steaks provides verified instructions.
Omaha Steaks ships frozen products in insulated packaging designed to maintain an appropriate temperature during delivery. Customers should open the package promptly and place the products in a freezer or refrigerator according to the included instructions.
Omaha Steaks provides a satisfaction guarantee. According to the company’s official guarantee, a customer who is not satisfied with a qualifying purchase may request a replacement or refund.
The company reserves the right to limit refunds and replacements. Delivery is guaranteed only to complete and accurate addresses supplied with the order.
For a damaged, thawed, missing, incorrect, or delayed shipment:
Products should not ordinarily be mailed back unless Customer Service specifically requests a return. Perishable goods require different handling from standard retail merchandise.
Step 1: Contact Customer Service
Call 1-800-228-9872 or email custserv@omahasteaks.com.
Step 2: Provide the Order Information
Give the representative the order number, purchaser’s name, recipient’s name, delivery address, and delivery date.
Step 3: Describe the Problem
Explain whether the complaint involves damaged food, a thawed shipment, missing products, an incorrect order, a late delivery, billing, or customer service.
Step 4: Submit Supporting Evidence
Provide photographs of the shipping carton, product labels, damaged packaging, and affected food when appropriate.
Step 5: Request a Specific Resolution
State whether you want a replacement, refund, billing correction, delivery investigation, or management response.
Step 6: Request Escalation
If the first representative cannot resolve the matter, ask for a Customer Service supervisor and obtain a case number.
Step 7: Preserve Supporting Records
Save:
Step 8: Consider External Escalation
Depending on the complaint, customers may contact:
If consuming a product may have caused an illness or allergic reaction, seek appropriate medical assistance and preserve the packaging, labels, receipt, and remaining product when safe to do so.
Omaha Steaks is headquartered at 11030 O Street, Omaha, Nebraska 68137.
Call Omaha Steaks Customer Service at 1-800-228-9872.
The general corporate-information number is (402) 597-3000.
Nate Rempe is the President and Chief Executive Officer of Omaha Steaks.
Omaha Steaks is a privately held business owned by the Simon family. Todd Simon is its fifth-generation family owner and Chairman.
Yes. Omaha Steaks states that qualifying dissatisfied customers may request a replacement or refund, subject to the company’s terms and limitations.
Photograph the package and products, preserve the order information, and call Customer Service promptly at 1-800-228-9872.
No. Do not mail perishable products to corporate headquarters unless Customer Service provides specific return instructions.
Yes. Customers can call 1-800-960-8400 for ordering and live assistance. Telephone ordering is advertised as available 24 hours a day.
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