Omaha Steaks
About Omaha Steaks
Omaha Steaks is an American food company specializing in premium steaks, meat, seafood, prepared meals, appetizers, desserts, and food gifts delivered directly to customers.
The Simon family founded the business in Omaha, Nebraska, in 1917. Originally known as Table Supply Meat Company, it developed from a local butcher operation into a national direct-to-consumer food retailer.
Omaha Steaks remains a privately held, family-owned company. Fifth-generation family owner Todd Simon serves as Chairman and Chief Steak Evangelist. Nate Rempe serves as President and Chief Executive Officer.
Quick Information
Legal Company Name
Omaha Steaks International, Inc.
Business Name
Omaha Steaks
Industry
Food production, direct-to-consumer retail, and gift delivery
Founded
1917
Founding Family
The Simon family
President and Chief Executive Officer
Nate Rempe
Chairman and Chief Steak Evangelist
Todd Simon
Company Type
Privately held, family-owned company
Customer Service Number
1-800-228-9872
Ordering and Live Assistance
1-800-960-8400
Telephone ordering is advertised as available 24 hours a day, seven days a week.
Corporate Office Number
(402) 597-3000
Corporate Headquarters Address
Omaha Steaks
11030 O Street
Omaha, NE 68137
United States
The company’s official corporate profile lists this headquarters address and general-information number.
Customer Service Email
custserv@omahasteaks.com
Official Website
Contact Page
https://www.omahasteaks.com/info/ContactUs
Store Locator
Omaha Steaks provides a store locator through its official website for store addresses, telephone numbers, operating hours, and available products.
Products & Services
Omaha Steaks products and services may include:
- Beef steaks
- Filet mignons
- Ribeyes and strip steaks
- Burgers and franks
- Pork products
- Chicken and poultry
- Seafood
- Roasts
- Appetizers
- Side dishes
- Soups and meals
- Desserts
- Seasonings and sauces
- Gift baskets and food packages
- Gift cards
- Corporate gifts
- Food subscriptions
- Online and telephone ordering
- Residential delivery
- Retail-store shopping
- Cooking instructions and recipes
Product availability, prices, delivery services, and promotional offers may vary by location and season. Customers should review storage and preparation instructions because most products are shipped frozen.
Corporate Phone Numbers
Omaha Steaks Customer Service
1-800-228-9872
Call for assistance with deliveries, damaged or thawed products, missing items, refunds, replacements, account concerns, and general questions.
Order and Live Assistance Line
1-800-960-8400
Customers can use this line to place orders or request live assistance. Telephone ordering is advertised as available 24 hours a day.
Omaha Steaks Corporate Office
(402) 597-3000
This is Omaha Steaks’ general corporate-information number. Order problems should normally begin with Customer Service.
Customer Service Email
custserv@omahasteaks.com
Include the order number, purchaser’s name, recipient information, and a description of the problem.
Corporate and Business Gifts
Business customers should use Omaha Steaks’ corporate-gifting website or contact the applicable business-gift representative for bulk orders and account assistance.
Individual Retail Stores
Each Omaha Steaks store maintains its own telephone number. Use the official store locator to contact the correct location.
Privacy Requests
1-800-228-9872
Eligible privacy requests can also be submitted through the company’s online privacy-request form.
Public Relations
publicrelations@omahasteaks.com
This address is intended for media and public-relations inquiries, not routine order complaints.
How to Reach a Real Person at Omaha Steaks
Call Customer Service at 1-800-228-9872. Customers who want to place an order or receive live ordering assistance can call 1-800-960-8400.
Omaha Steaks also offers online chat and email assistance through its official website.
Before contacting a representative, gather:
- Order number
- Purchaser’s full name
- Recipient’s name
- Billing and delivery addresses
- Email address
- Telephone number
- Product name
- Order and delivery dates
- Tracking information
- Photographs of damaged packaging or products
- Gift-card details, if applicable
- Previous case number
For food that arrives damaged, warm, or thawed, contact Customer Service promptly. Do not consume a product that appears spoiled, contaminated, improperly sealed, or unsafe.
Omaha Steaks Headquarters & Corporate Office Address
Omaha Steaks
11030 O Street
Omaha, NE 68137
United States
Corporate Office Phone: (402) 597-3000
This Omaha address supports the company’s corporate and administrative operations. Omaha Steaks also maintains production, fulfillment, retail, and food-safety facilities at other locations.
The headquarters is not advertised as a public product-return center or a regular walk-in Customer Service office. Customers should not mail perishable food, packaging, gift cards, or original documents to headquarters unless Omaha Steaks provides verified instructions.
Delivery, Refunds, and Satisfaction Guarantee
Omaha Steaks ships frozen products in insulated packaging designed to maintain an appropriate temperature during delivery. Customers should open the package promptly and place the products in a freezer or refrigerator according to the included instructions.
Omaha Steaks provides a satisfaction guarantee. According to the company’s official guarantee, a customer who is not satisfied with a qualifying purchase may request a replacement or refund.
The company reserves the right to limit refunds and replacements. Delivery is guaranteed only to complete and accurate addresses supplied with the order.
For a damaged, thawed, missing, incorrect, or delayed shipment:
- Photograph the package and affected products.
- Preserve the shipping label and order information.
- Contact Customer Service at 1-800-228-9872.
- Explain whether a refund or replacement is preferred.
- Follow the representative’s food-safety and disposal instructions.
Products should not ordinarily be mailed back unless Customer Service specifically requests a return. Perishable goods require different handling from standard retail merchandise.
How to File a Complaint Against Omaha Steaks
Step 1: Contact Customer Service
Call 1-800-228-9872 or email custserv@omahasteaks.com.
Step 2: Provide the Order Information
Give the representative the order number, purchaser’s name, recipient’s name, delivery address, and delivery date.
Step 3: Describe the Problem
Explain whether the complaint involves damaged food, a thawed shipment, missing products, an incorrect order, a late delivery, billing, or customer service.
Step 4: Submit Supporting Evidence
Provide photographs of the shipping carton, product labels, damaged packaging, and affected food when appropriate.
Step 5: Request a Specific Resolution
State whether you want a replacement, refund, billing correction, delivery investigation, or management response.
Step 6: Request Escalation
If the first representative cannot resolve the matter, ask for a Customer Service supervisor and obtain a case number.
Step 7: Preserve Supporting Records
Save:
- Order confirmations
- Gift messages
- Payment records
- Tracking information
- Product photographs
- Packaging labels
- Customer-service emails
- Refund or replacement confirmation
- Case numbers
Step 8: Consider External Escalation
Depending on the complaint, customers may contact:
- The delivery carrier for an eligible shipping issue
- Their card issuer for an unauthorized charge
- A local or state health department for an eligible food-safety concern
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
If consuming a product may have caused an illness or allergic reaction, seek appropriate medical assistance and preserve the packaging, labels, receipt, and remaining product when safe to do so.
Frequently Asked Questions
1. Where is Omaha Steaks headquartered?
Omaha Steaks is headquartered at 11030 O Street, Omaha, Nebraska 68137.
2. What is the Omaha Steaks customer-service number?
Call Omaha Steaks Customer Service at 1-800-228-9872.
3. What is Omaha Steaks’ corporate phone number?
The general corporate-information number is (402) 597-3000.
4. Who is the CEO of Omaha Steaks?
Nate Rempe is the President and Chief Executive Officer of Omaha Steaks.
5. Who owns Omaha Steaks?
Omaha Steaks is a privately held business owned by the Simon family. Todd Simon is its fifth-generation family owner and Chairman.
6. Does Omaha Steaks offer a satisfaction guarantee?
Yes. Omaha Steaks states that qualifying dissatisfied customers may request a replacement or refund, subject to the company’s terms and limitations.
7. What should I do if my Omaha Steaks order arrives thawed or damaged?
Photograph the package and products, preserve the order information, and call Customer Service promptly at 1-800-228-9872.
8. Can I return food to Omaha Steaks headquarters?
No. Do not mail perishable products to corporate headquarters unless Customer Service provides specific return instructions.
9. Can I order Omaha Steaks by phone?
Yes. Customers can call 1-800-960-8400 for ordering and live assistance. Telephone ordering is advertised as available 24 hours a day.
