Panera Bread
Panera Bread is an American fast-casual bakery-cafe chain known for freshly prepared sandwiches, soups, salads, bakery products, bagels, breakfast, mac and cheese, beverages, coffee, catering, and digital ordering. The business began in 1987, and its history is closely associated with the St. Louis Bread Company concept and the growth of the modern fast-casual restaurant category.
Panera is privately held and operates as part of Panera Brands, alongside Caribou Coffee and Einstein Bros. Brands. Panera Bread’s ultimate private ownership is associated with JAB Holding Company. As of September 1, 2026, Panera reported 2,253 company-owned and franchised bakery-cafes operating in 48 states, Washington, D.C., and Ontario, Canada.
An important current headquarters update applies to Panera. Historically, Panera was headquartered in the St. Louis area, and some corporate and careers materials still reference Missouri support facilities. However, Panera’s official September 28, 2026 executive announcement identifies Boston as its headquarters, while current leadership works from a Support Center in Newton, Massachusetts. Current legal dispute terms use 1220 Washington Street, Newton, MA 02465.
314-984-1000
This number remains a verified Panera corporate/legal number associated with its longstanding St. Louis corporate operations.
For Guest Care, use:
855-372-6372
or:
855-3-PANERA.
855-372-6372
Also written as:
855-3-PANERA
Current phone support hours:
Monday to Saturday: 7:00 AM to 7:00 PM CT.
Current executive and legal Support Center:
Panera, LLC
1220 Washington Street
Newton, MA 02465
United States
Panera Bread / Panera, LLC
1220 Washington Street
Newton, MA 02465
United States
Panera’s September 28, 2026 announcement describes the company as Boston-headquartered, while its current dispute terms identify the Newton address for its Legal Department.
Panera does not prominently publish one universal Guest Care email address in plain text.
Customers can email the Guest Care team through Panera’s official Customer Care Center.
Media / Corporate Press: press@panerabread.com.
Fast-Casual Restaurants, Bakery-Cafes, Foodservice, Catering, Digital Ordering and Restaurant Franchising
1987
Panera’s first bakery-cafe opened in 1987.
Paul Carbone
Paul Carbone currently serves as:
Chief Executive Officer, Panera Bread & Panera Brands.
Privately held
Panera Bread is privately held through JAB Holding Company and is part of Panera Brands.
As of September 1, 2026:
2,253 bakery-cafes
including company-owned and franchised locations.
Panera operates in:
48 U.S. states
Washington, D.C.
and:
Ontario, Canada.
Panera does not currently publish a single audited Panera-only workforce number on its main corporate pages.
Panera Brands historically reported approximately 120,000 system employees across Panera Bread, Caribou Coffee, and Einstein Bros. Brands, but this broader figure should not be treated as a current Panera-only employee total.
Panera does not publish standard public walk-in headquarters hours.
Guest Care phone support operates:
Monday to Saturday: 7:00 AM to 7:00 PM CT.
Panera Bread is privately held and does not maintain a conventional public shareholder Investor Relations department.
https://careers.panerabread.com/
Panera recruits restaurant Team Members, bakers, managers, Support Center staff, and manufacturing and distribution employees.
Panera’s menu centers on bakery-cafe food served through dine-in, Rapid Pick-Up, drive-thru, delivery, catering, mobile ordering, and loyalty programs.
Panera offers hot and cold sandwiches built with breads, meats, cheese, vegetables, spreads, and sauces.
Recipes rotate periodically as Panera updates its national menu.
Many Panera sandwiches are served toasted for a warm, crisp bakery-cafe format.
Current offerings include classic comfort combinations and newer chef-developed flavors.
Soup is one of Panera’s signature menu categories.
Offerings typically include favorites such as Broccoli Cheddar, Chicken Noodle, and other seasonal or rotating recipes.
Selected soups and other eligible menu items can be served in Panera’s sourdough bread bowls.
The bread bowl combines Panera’s bakery heritage with its soup menu.
Panera serves entrée salads featuring greens, vegetables, grains, chicken and other proteins, cheese, dressings, nuts, fruit, and specialty toppings.
The company expanded and refreshed its premium salad offering during 2026.
Panera introduced Salad Stuffers in 2026 as a new menu category combining salad-inspired fillings with bread.
The product is available for dine-in, delivery, Rapid Pick-Up, and drive-thru at participating bakery-cafes.
Panera launched an updated Market Bowls category during its 2026 menu refresh.
The bowls combine proteins, grains or vegetables, sauces, and other ingredients for a more substantial meal option.
Panera’s Mac & Cheese is one of the brand’s best-known comfort-food products.
It is available as an individual entrée, side, or component of selected meal combinations.
The You Pick Two format allows guests to pair smaller portions from eligible menu categories.
Selections can include sandwiches, soups, salads, mac and cheese, and other qualifying items.
Panera introduced a national Mix & Match value platform allowing customers to combine selected menu items.
The program was launched as part of Panera’s broader emphasis on value and menu accessibility.
Panera serves breakfast sandwiches made with eggs, cheese, meats, avocado, and bakery breads or bagels depending on the recipe.
Breakfast availability varies by cafe and time of day.
Panera’s bakery menu includes bagels in multiple flavors.
Bagels can be purchased individually, in larger group quantities, or with spreads.
Panera offers bakery products such as muffins, pastries, cookies, cinnamon rolls, and other sweet items.
Seasonal bakery offerings are introduced periodically throughout the year.
Bread is central to Panera’s bakery-cafe identity.
Its menu includes sourdough and other bakery products used both as retail bakery items and components of restaurant meals.
Panera serves hot and iced coffee beverages.
Coffee can be purchased individually or through qualifying Unlimited Sip Club subscriptions.
Panera expanded its cold-coffee platform during 2026.
The refreshed beverage lineup includes new and improved cold coffee and frozen Java beverages.
Panera introduced Energy Refreshers as part of its updated beverage platform.
These products contain caffeine and are marketed as fruit-flavored energy beverages.
Panera’s Frescas provide another cold beverage option introduced during the 2026 beverage update.
Availability and flavors may change seasonally.
Unlimited Sip Club is Panera’s beverage subscription.
Eligible members receive qualifying drinks according to current subscription terms, billing cycles, menu availability, and cafe participation.
MyPanera is Panera’s loyalty program.
In 2026, Panera introduced a refreshed points-based program designed to make earning and redeeming rewards more straightforward.
Under the refreshed system, MyPanera members earn points on qualifying purchases and can redeem points for eligible Panera products.
Current program terms and redemption options can change, so customers should check their account for the latest offers.
Panera Catering provides breakfast, sandwiches, salads, soups, bakery items, beverages, boxed meals, and group packages for offices, events, schools, and gatherings.
Catering orders can be placed online or through participating bakery-cafes.
Registered MyPanera members can earn Catering Rewards Dollars.
Current terms provide $20 in Catering Rewards Dollars for each $500 in qualifying catering purchases.
Rapid Pick-Up allows customers to place an order digitally and collect it at the bakery-cafe.
The service is designed to reduce ordering and waiting time.
Selected Panera cafes offer curbside pickup.
Availability depends on the individual bakery-cafe and current operating format.
Panera provides delivery through participating bakery-cafes and delivery partners.
Delivery pricing can be higher than in-cafe pricing, and additional service or delivery fees may apply.
Many Panera locations include drive-thru service.
Drive-thru availability can be checked through the individual bakery-cafe’s location page.
The Panera app allows customers to order meals, manage MyPanera accounts, access rewards, modify qualifying orders, and use digital pickup or delivery services.
Panera sells physical and electronic gift cards.
Gift cards can be used for eligible purchases according to current Panera terms.
Panera supports group and business ordering through its catering and digital-order channels.
This service can be used for office meetings, events, schools, healthcare organizations, and other groups.
Panera operates a mix of company-owned and franchised bakery-cafes.
Franchisees are responsible for operating qualifying locations under Panera’s brand and operating standards.
Verified longstanding Panera corporate/legal phone:
314-984-1000.
Panera does not currently publish a separate general Newton/Boston headquarters switchboard prominently for ordinary guest inquiries.
Guest Care:
855-372-6372
For customer-facing support:
855-372-6372
Legacy corporate/legal routing:
314-984-1000
855-372-6372
Also:
855-3-PANERA.
855-372-6372
Hours:
Monday to Saturday: 7:00 AM to 7:00 PM CT.
855-372-6372
855-372-6372
Current terms direct members to this line for account and subscription assistance.
855-372-6372
Also written as:
1-855-3-PANERA.
855-372-6372
Panera does not prominently publish a separate universal gift-card number on the main corporate pages reviewed.
Use Guest Care:
855-372-6372
Panera does not publish one general billing-only department number.
For guest payment, subscription, app, and restaurant-order billing issues:
855-372-6372
Refunds should generally begin with the bakery-cafe that processed the purchase.
For additional review:
855-372-6372
Each Panera bakery-cafe has its own local phone number.
Store Locator:
https://www.panerabread.com/en-us/cafe-locator.html
314-984-1000
Legacy legal address:
3630 S. Geyer Road, Suite 100
St. Louis, MO 63127.
Current subscription dispute terms direct notices to:
Panera Legal Department
1220 Washington Street
Newton, MA 02465.
CopyrightComplaint@panerabread.com.
press@panerabread.com.
Not applicable in the conventional public-company sense.
Panera is privately held.
Panera does not publish one universal applicant HR number.
Applicant accommodation email:
ApplicantAccommodations@panerabread.com.
Not applicable for ordinary cafe dining.
Catering and group orders should use Panera’s catering system or the local bakery-cafe.
For order problems, MyPanera, Unlimited Sip Club, app support, delivery, cafe feedback, gift cards, or general Customer Care, call 855-372-6372, also written as 855-3-PANERA. Current phone support is available Monday through Saturday from 7:00 AM to 7:00 PM Central Time. Panera also allows customers to email its Customer Support team through the official Customer Care Center.
For a complaint about a specific bakery-cafe, contact the cafe manager first. Have the cafe location, receipt or order number, date, products purchased, payment information, and any previous conversation available. If the issue remains unresolved, Panera Guest Care can document and escalate the matter.
Panera’s corporate geography has changed, so older St. Louis-only headquarters information should be updated.
Panera’s official September 28, 2026 executive announcement identifies the company as operating from its:
Boston headquarters
and states that senior executives are based there.
Panera, LLC
1220 Washington Street
Newton, MA 02465
United States
Current Panera dispute terms direct formal legal notices to this address. Recent corporate announcements also identify the company’s current Support Center as being in Newton, Massachusetts.
Panera historically maintained its principal headquarters and Support Center in the St. Louis region.
One longstanding corporate/legal address is:
3630 S. Geyer Road
St. Louis, MO 63127
Phone: 314-984-1000.
This remains relevant to older legal and corporate records but should not be presented as Panera’s sole current headquarters.
Panera careers materials continue to reference:
1400 S Hwy Dr
Fenton, MO 63026
for certain Support Center, corporate, manufacturing, and employment operations.
Current recruitment materials indicate that Panera expects its company headquarters to relocate from the Newton Support Center to:
Weston, Massachusetts
in:
July 2027
This is a planned future move and should not yet replace Newton as the current exact support/legal address.
Paul Carbone
He serves as:
Chief Executive Officer of Panera Bread and Panera Brands.
Effective September 28, 2026:
Chris Finazzo
serves as:
Chief Operating Officer.
Effective September 28, 2026:
Victor Siqueira
serves as:
Chief Supply Chain Officer.
Earl Ellis
serves as:
Chief Financial Officer, Panera Bread.
Andrew Rebhun
became Chief Marketing Officer in August 2026 and is based at Panera’s Newton Support Center.
Panera Bread is:
Privately held
and:
Part of Panera Brands
with ownership associated with:
JAB Holding Company.
Panera Brands includes:
Panera Bread
Caribou Coffee
and:
Einstein Bros. Brands.
As of September 1, 2026:
2,253 bakery-cafes.
Panera operates under the Panera Bread or Saint Louis Bread Co. name in:
48 states
Washington, D.C.
and:
Ontario, Canada.
Panera’s 2026 loyalty revamp serves a membership base that has grown to more than 70 million MyPanera members according to current company communications.
The updated program uses a points-based earning and redemption structure.
Panera does not currently trade on the NYSE or Nasdaq.
It therefore has no standalone public-company ticker or conventional retail-shareholder Investor Relations department.
Customers complaining about an order, refund, cafe experience, food quality, delivery, catering, MyPanera, Sip Club, gift cards, billing, or employee interaction should keep their receipt, order number, cafe location, transaction date, photographs where relevant, and previous support correspondence.
Begin with the bakery-cafe where the transaction or incident occurred. Ask to speak with the manager and provide the order number, receipt, date, food items, and a clear explanation of the issue. Restaurant management can often correct incorrect or missing food, address service complaints, or review qualifying refund requests. Keep the manager’s name and details of the response.
If the cafe cannot resolve the complaint, contact Panera Guest Care at 855-372-6372 or use Panera’s Customer Care Center. Panera specifically invites customers to report negative experiences through Customer Support, surveys, and official social-support channels. Current phone hours are Monday through Saturday from 7:00 AM to 7:00 PM Central Time.
If the complaint concerns MyPanera, Sip Club, digital ordering, delivery, catering, or gift cards, identify the applicable program when contacting Customer Care. Keep subscription dates, screenshots, order confirmations, recurring-payment records, delivery information, and previous case details. Sip Club and MyPanera issues are also covered by current program-specific terms.
For a serious unresolved dispute, current Panera terms direct formal notices to Panera Legal Department, 1220 Washington Street, Newton, MA 02465. Include your name and contact information, account details if applicable, the transaction at issue, receipts or supporting records, a detailed explanation of the dispute, and the specific resolution requested. Current dispute terms require this written notice before certain arbitration proceedings.
If Panera does not resolve the matter, the appropriate external route depends on the issue. Food-safety or sanitation complaints can be directed to the local or state health department, payment disputes may involve the card issuer or payment platform, and general consumer complaints can be submitted to the appropriate state Attorney General or consumer-protection authority. Employment complaints should be directed through the employer and applicable labor agency, noting that franchised bakery-cafes may have a separate employer entity.
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