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- Panera Bread
About Panera Bread
Panera Bread is an American fast-casual bakery-cafe chain known for freshly prepared sandwiches, soups, salads, bakery products, bagels, breakfast, mac and cheese, beverages, coffee, catering, and digital ordering. The business began in 1987, and its history is closely associated with the St. Louis Bread Company concept and the growth of the modern fast-casual restaurant category.
Panera is privately held and operates as part of Panera Brands, alongside Caribou Coffee and Einstein Bros. Brands. Panera Bread’s ultimate private ownership is associated with JAB Holding Company. As of September 1, 2026, Panera reported 2,253 company-owned and franchised bakery-cafes operating in 48 states, Washington, D.C., and Ontario, Canada.
An important current headquarters update applies to Panera. Historically, Panera was headquartered in the St. Louis area, and some corporate and careers materials still reference Missouri support facilities. However, Panera’s official September 28, 2026 executive announcement identifies Boston as its headquarters, while current leadership works from a Support Center in Newton, Massachusetts. Current legal dispute terms use 1220 Washington Street, Newton, MA 02465.
Quick Information
Corporate Phone Number
314-984-1000
This number remains a verified Panera corporate/legal number associated with its longstanding St. Louis corporate operations.
For Guest Care, use:
855-372-6372
or:
855-3-PANERA.
Customer Service Number
855-372-6372
Also written as:
855-3-PANERA
Current phone support hours:
Monday to Saturday: 7:00 AM to 7:00 PM CT.
Corporate Office Address
Current executive and legal Support Center:
Panera, LLC
1220 Washington Street
Newton, MA 02465
United States
Headquarters Address
Panera Bread / Panera, LLC
1220 Washington Street
Newton, MA 02465
United States
Panera’s September 28, 2026 announcement describes the company as Boston-headquartered, while its current dispute terms identify the Newton address for its Legal Department.
Panera does not prominently publish one universal Guest Care email address in plain text.
Customers can email the Guest Care team through Panera’s official Customer Care Center.
Media / Corporate Press: press@panerabread.com.
Industry
Fast-Casual Restaurants, Bakery-Cafes, Foodservice, Catering, Digital Ordering and Restaurant Franchising
Founded
1987
Panera’s first bakery-cafe opened in 1987.
Current CEO
Paul Carbone
Paul Carbone currently serves as:
Chief Executive Officer, Panera Bread & Panera Brands.
Ownership
Privately held
Panera Bread is privately held through JAB Holding Company and is part of Panera Brands.
Number of Bakery-Cafes
As of September 1, 2026:
2,253 bakery-cafes
including company-owned and franchised locations.
Geographic Presence
Panera operates in:
48 U.S. states
Washington, D.C.
and:
Ontario, Canada.
Number of Employees
Panera does not currently publish a single audited Panera-only workforce number on its main corporate pages.
Panera Brands historically reported approximately 120,000 system employees across Panera Bread, Caribou Coffee, and Einstein Bros. Brands, but this broader figure should not be treated as a current Panera-only employee total.
Corporate Office Hours
Panera does not publish standard public walk-in headquarters hours.
Guest Care phone support operates:
Monday to Saturday: 7:00 AM to 7:00 PM CT.
Website
Investor Relations
Panera Bread is privately held and does not maintain a conventional public shareholder Investor Relations department.
Careers Page
https://careers.panerabread.com/
Panera recruits restaurant Team Members, bakers, managers, Support Center staff, and manufacturing and distribution employees.
Panera Bread Products & Services
Panera’s menu centers on bakery-cafe food served through dine-in, Rapid Pick-Up, drive-thru, delivery, catering, mobile ordering, and loyalty programs.
Sandwiches
Panera offers hot and cold sandwiches built with breads, meats, cheese, vegetables, spreads, and sauces.
Recipes rotate periodically as Panera updates its national menu.
Toasted Sandwiches
Many Panera sandwiches are served toasted for a warm, crisp bakery-cafe format.
Current offerings include classic comfort combinations and newer chef-developed flavors.
Soups
Soup is one of Panera’s signature menu categories.
Offerings typically include favorites such as Broccoli Cheddar, Chicken Noodle, and other seasonal or rotating recipes.
Bread Bowls
Selected soups and other eligible menu items can be served in Panera’s sourdough bread bowls.
The bread bowl combines Panera’s bakery heritage with its soup menu.
Salads
Panera serves entrée salads featuring greens, vegetables, grains, chicken and other proteins, cheese, dressings, nuts, fruit, and specialty toppings.
The company expanded and refreshed its premium salad offering during 2026.
Salad Stuffers
Panera introduced Salad Stuffers in 2026 as a new menu category combining salad-inspired fillings with bread.
The product is available for dine-in, delivery, Rapid Pick-Up, and drive-thru at participating bakery-cafes.
Market Bowls
Panera launched an updated Market Bowls category during its 2026 menu refresh.
The bowls combine proteins, grains or vegetables, sauces, and other ingredients for a more substantial meal option.
Mac & Cheese
Panera’s Mac & Cheese is one of the brand’s best-known comfort-food products.
It is available as an individual entrée, side, or component of selected meal combinations.
You Pick Two
The You Pick Two format allows guests to pair smaller portions from eligible menu categories.
Selections can include sandwiches, soups, salads, mac and cheese, and other qualifying items.
Mix & Match
Panera introduced a national Mix & Match value platform allowing customers to combine selected menu items.
The program was launched as part of Panera’s broader emphasis on value and menu accessibility.
Breakfast Sandwiches
Panera serves breakfast sandwiches made with eggs, cheese, meats, avocado, and bakery breads or bagels depending on the recipe.
Breakfast availability varies by cafe and time of day.
Bagels
Panera’s bakery menu includes bagels in multiple flavors.
Bagels can be purchased individually, in larger group quantities, or with spreads.
Pastries
Panera offers bakery products such as muffins, pastries, cookies, cinnamon rolls, and other sweet items.
Seasonal bakery offerings are introduced periodically throughout the year.
Fresh Bread
Bread is central to Panera’s bakery-cafe identity.
Its menu includes sourdough and other bakery products used both as retail bakery items and components of restaurant meals.
Coffee
Panera serves hot and iced coffee beverages.
Coffee can be purchased individually or through qualifying Unlimited Sip Club subscriptions.
Cold Coffee and Frozen Java Beverages
Panera expanded its cold-coffee platform during 2026.
The refreshed beverage lineup includes new and improved cold coffee and frozen Java beverages.
Energy Refreshers
Panera introduced Energy Refreshers as part of its updated beverage platform.
These products contain caffeine and are marketed as fruit-flavored energy beverages.
Frescas
Panera’s Frescas provide another cold beverage option introduced during the 2026 beverage update.
Availability and flavors may change seasonally.
Unlimited Sip Club
Unlimited Sip Club is Panera’s beverage subscription.
Eligible members receive qualifying drinks according to current subscription terms, billing cycles, menu availability, and cafe participation.
MyPanera
MyPanera is Panera’s loyalty program.
In 2026, Panera introduced a refreshed points-based program designed to make earning and redeeming rewards more straightforward.
MyPanera Points
Under the refreshed system, MyPanera members earn points on qualifying purchases and can redeem points for eligible Panera products.
Current program terms and redemption options can change, so customers should check their account for the latest offers.
Catering
Panera Catering provides breakfast, sandwiches, salads, soups, bakery items, beverages, boxed meals, and group packages for offices, events, schools, and gatherings.
Catering orders can be placed online or through participating bakery-cafes.
Catering Rewards
Registered MyPanera members can earn Catering Rewards Dollars.
Current terms provide $20 in Catering Rewards Dollars for each $500 in qualifying catering purchases.
Rapid Pick-Up
Rapid Pick-Up allows customers to place an order digitally and collect it at the bakery-cafe.
The service is designed to reduce ordering and waiting time.
Curbside Pick-Up
Selected Panera cafes offer curbside pickup.
Availability depends on the individual bakery-cafe and current operating format.
Delivery
Panera provides delivery through participating bakery-cafes and delivery partners.
Delivery pricing can be higher than in-cafe pricing, and additional service or delivery fees may apply.
Drive-Thru
Many Panera locations include drive-thru service.
Drive-thru availability can be checked through the individual bakery-cafe’s location page.
Mobile App
The Panera app allows customers to order meals, manage MyPanera accounts, access rewards, modify qualifying orders, and use digital pickup or delivery services.
Gift Cards
Panera sells physical and electronic gift cards.
Gift cards can be used for eligible purchases according to current Panera terms.
Group Ordering
Panera supports group and business ordering through its catering and digital-order channels.
This service can be used for office meetings, events, schools, healthcare organizations, and other groups.
Franchise Opportunities
Panera operates a mix of company-owned and franchised bakery-cafes.
Franchisees are responsible for operating qualifying locations under Panera’s brand and operating standards.
Panera Bread Corporate Phone Numbers
Corporate Phone Number
Verified longstanding Panera corporate/legal phone:
314-984-1000.
Corporate Headquarters Number
Panera does not currently publish a separate general Newton/Boston headquarters switchboard prominently for ordinary guest inquiries.
Guest Care:
855-372-6372
Headquarters Number
For customer-facing support:
855-372-6372
Corporate Office Number
Legacy corporate/legal routing:
314-984-1000
Customer Service Number
855-372-6372
Also:
855-3-PANERA.
Guest Care Number
855-372-6372
Hours:
Monday to Saturday: 7:00 AM to 7:00 PM CT.
MyPanera Support Number
855-372-6372
Unlimited Sip Club Support Number
855-372-6372
Current terms direct members to this line for account and subscription assistance.
Catering Support Number
855-372-6372
Also written as:
1-855-3-PANERA.
Online Ordering Support Number
855-372-6372
Gift Card Support Number
Panera does not prominently publish a separate universal gift-card number on the main corporate pages reviewed.
Use Guest Care:
855-372-6372
Billing Number
Panera does not publish one general billing-only department number.
For guest payment, subscription, app, and restaurant-order billing issues:
855-372-6372
Refund Support Number
Refunds should generally begin with the bakery-cafe that processed the purchase.
For additional review:
855-372-6372
Local Bakery-Cafe Number
Each Panera bakery-cafe has its own local phone number.
Store Locator:
https://www.panerabread.com/en-us/cafe-locator.html
Legal Department Corporate Number
314-984-1000
Legacy legal address:
3630 S. Geyer Road, Suite 100
St. Louis, MO 63127.
Current Legal Dispute Address
Current subscription dispute terms direct notices to:
Panera Legal Department
1220 Washington Street
Newton, MA 02465.
Copyright Email
CopyrightComplaint@panerabread.com.
Media / Press Email
press@panerabread.com.
Investor Relations Number
Not applicable in the conventional public-company sense.
Panera is privately held.
Human Resources Number
Panera does not publish one universal applicant HR number.
Applicant accommodation email:
ApplicantAccommodations@panerabread.com.
Reservations / Booking Number
Not applicable for ordinary cafe dining.
Catering and group orders should use Panera’s catering system or the local bakery-cafe.
How to Reach a Real Person at Panera Bread
For order problems, MyPanera, Unlimited Sip Club, app support, delivery, cafe feedback, gift cards, or general Customer Care, call 855-372-6372, also written as 855-3-PANERA. Current phone support is available Monday through Saturday from 7:00 AM to 7:00 PM Central Time. Panera also allows customers to email its Customer Support team through the official Customer Care Center.
For a complaint about a specific bakery-cafe, contact the cafe manager first. Have the cafe location, receipt or order number, date, products purchased, payment information, and any previous conversation available. If the issue remains unresolved, Panera Guest Care can document and escalate the matter.
Panera Bread Headquarters & Corporate Office Address
Panera’s corporate geography has changed, so older St. Louis-only headquarters information should be updated.
Current Boston-Area Headquarters
Panera’s official September 28, 2026 executive announcement identifies the company as operating from its:
Boston headquarters
and states that senior executives are based there.
Current Newton Support Center / Legal Address
Panera, LLC
1220 Washington Street
Newton, MA 02465
United States
Current Panera dispute terms direct formal legal notices to this address. Recent corporate announcements also identify the company’s current Support Center as being in Newton, Massachusetts.
St. Louis Legacy Corporate Office
Panera historically maintained its principal headquarters and Support Center in the St. Louis region.
One longstanding corporate/legal address is:
3630 S. Geyer Road
St. Louis, MO 63127
Phone: 314-984-1000.
This remains relevant to older legal and corporate records but should not be presented as Panera’s sole current headquarters.
Fenton Support Operations
Panera careers materials continue to reference:
1400 S Hwy Dr
Fenton, MO 63026
for certain Support Center, corporate, manufacturing, and employment operations.
Planned Weston Headquarters
Current recruitment materials indicate that Panera expects its company headquarters to relocate from the Newton Support Center to:
Weston, Massachusetts
in:
July 2027
This is a planned future move and should not yet replace Newton as the current exact support/legal address.
Current CEO
Paul Carbone
He serves as:
Chief Executive Officer of Panera Bread and Panera Brands.
Current COO
Effective September 28, 2026:
Chris Finazzo
serves as:
Chief Operating Officer.
Current Chief Supply Chain Officer
Effective September 28, 2026:
Victor Siqueira
serves as:
Chief Supply Chain Officer.
Current CFO
Earl Ellis
serves as:
Chief Financial Officer, Panera Bread.
Current CMO
Andrew Rebhun
became Chief Marketing Officer in August 2026 and is based at Panera’s Newton Support Center.
Ownership
Panera Bread is:
Privately held
and:
Part of Panera Brands
with ownership associated with:
JAB Holding Company.
Panera Brands Portfolio
Panera Brands includes:
Panera Bread
Caribou Coffee
and:
Einstein Bros. Brands.
Current Bakery-Cafe Count
As of September 1, 2026:
2,253 bakery-cafes.
Current Geographic Reach
Panera operates under the Panera Bread or Saint Louis Bread Co. name in:
48 states
Washington, D.C.
and:
Ontario, Canada.
Current MyPanera Scale
Panera’s 2026 loyalty revamp serves a membership base that has grown to more than 70 million MyPanera members according to current company communications.
The updated program uses a points-based earning and redemption structure.
Private Company Status
Panera does not currently trade on the NYSE or Nasdaq.
It therefore has no standalone public-company ticker or conventional retail-shareholder Investor Relations department.
How to File a Complaint Against Panera Bread
Customers complaining about an order, refund, cafe experience, food quality, delivery, catering, MyPanera, Sip Club, gift cards, billing, or employee interaction should keep their receipt, order number, cafe location, transaction date, photographs where relevant, and previous support correspondence.
Step 1: Contact the Panera Bakery-Cafe
Begin with the bakery-cafe where the transaction or incident occurred. Ask to speak with the manager and provide the order number, receipt, date, food items, and a clear explanation of the issue. Restaurant management can often correct incorrect or missing food, address service complaints, or review qualifying refund requests. Keep the manager’s name and details of the response.
Step 2: Contact Panera Guest Care
If the cafe cannot resolve the complaint, contact Panera Guest Care at 855-372-6372 or use Panera’s Customer Care Center. Panera specifically invites customers to report negative experiences through Customer Support, surveys, and official social-support channels. Current phone hours are Monday through Saturday from 7:00 AM to 7:00 PM Central Time.
Step 3: Use the Relevant Account or Subscription Support Process
If the complaint concerns MyPanera, Sip Club, digital ordering, delivery, catering, or gift cards, identify the applicable program when contacting Customer Care. Keep subscription dates, screenshots, order confirmations, recurring-payment records, delivery information, and previous case details. Sip Club and MyPanera issues are also covered by current program-specific terms.
Step 4: Send Formal Written Notice to Panera
For a serious unresolved dispute, current Panera terms direct formal notices to Panera Legal Department, 1220 Washington Street, Newton, MA 02465. Include your name and contact information, account details if applicable, the transaction at issue, receipts or supporting records, a detailed explanation of the dispute, and the specific resolution requested. Current dispute terms require this written notice before certain arbitration proceedings.
Step 5: Use the Appropriate External Complaint Process if Necessary
If Panera does not resolve the matter, the appropriate external route depends on the issue. Food-safety or sanitation complaints can be directed to the local or state health department, payment disputes may involve the card issuer or payment platform, and general consumer complaints can be submitted to the appropriate state Attorney General or consumer-protection authority. Employment complaints should be directed through the employer and applicable labor agency, noting that franchised bakery-cafes may have a separate employer entity.
