Quicken Loans
Quicken Loans is currently a home loan and personal finance marketplace, not a direct mortgage lender. The brand has a long history in U.S. mortgage lending, beginning with Rock Financial, which Dan Gilbert founded in 1985. The business adopted the Quicken Loans name in 1999 and later became one of the country’s largest direct mortgage lenders. For many years, Quicken Loans was closely associated with Detroit and the Rocket Companies organization.
A major corporate change occurred in 2021 when the direct-lending business officially changed its name from Quicken Loans to Rocket Mortgage. In 2023, Rocket Mortgage licensed the Quicken Loans trademark to LMB Mortgage Services, Inc., NMLS #167283. The modern Quicken Loans website therefore operates independently as a financial-services marketplace that matches consumers with participating lenders and other providers. It does not itself originate mortgage loans, accept loan applications as a lender, or service mortgage payments.
This distinction is important when updating older headquarters information. The historic Quicken Loans direct-lending operation remains part of Rocket Mortgage and Rocket Companies in Detroit, but the current Quicken Loans marketplace is operated by LMB Mortgage Services from Los Angeles, California. Consumers with an old Quicken Loans mortgage that became a Rocket Mortgage account should contact Rocket Mortgage, not the current QuickenLoans.com marketplace.
Quicken Loans / LMB Mortgage Services, Inc.
4859 W. Slauson Ave. #405
Los Angeles, CA 90056
United States
Current Quicken Loans contact, legal, and regulatory pages consistently identify this Los Angeles address for LMB Mortgage Services, Inc., the company currently operating the Quicken Loans brand.
The current corporate and operating address published for Quicken Loans is
4859 W. Slauson Ave. #405
Los Angeles, CA 90056
No separate current Quicken Loans corporate office is prominently published apart from the LMB Mortgage Services address.
Current correspondence can be directed to
Quicken Loans / LMB Mortgage Services, Inc.
4859 W. Slauson Ave. #405
Los Angeles, CA 90056
Customers should not send Rocket Mortgage loan payments or servicing correspondence to this address because current Quicken Loans does not service the former Quicken Loans mortgage portfolio.
The historical direct-lending Quicken Loans organization operated from
1050 Woodward Avenue
Detroit, MI 48226
That location remains the headquarters of Rocket Companies and Rocket Mortgage, not the current LMB-operated Quicken Loans marketplace. Rocket Mortgage officially replaced the Quicken Loans lending name in 2021.
Quicken Loans does not prominently publish a separate current corporate switchboard for the LMB-operated marketplace.
The company currently directs general inquiries primarily through email and its online contact process.
A universal current Quicken Loans marketplace Customer Service phone number is not prominently published on its official Contact page.The company states that the best way to contact Customer Service is through its published support email/contact channel.
4859 W. Slauson Ave. #405, Los Angeles, CA 90056
4859 W. Slauson Ave. #405, Los Angeles, CA 90056
Current Quicken Loans Customer Service is available through the email address published on:
https://www.quickenloans.com/about/contact
The public search result masks the literal email address, so it should be copied directly from the current official Contact page rather than reproduced from an unverified third-party source.
Mortgage Marketplace, Home Finance Comparison, Personal Finance Marketplace and Lead Generation
1985, tracing the original business to Rock Financial.
The present LMB-operated Quicken Loans marketplace structure began after the licensing arrangement in 2023.
LMB Mortgage Services, Inc.
NMLS
167283.
Quicken Loans is operated by LMB Mortgage Services under license from Rocket Mortgage, LLC, which owns the Quicken Loans trademark.
Quicken Loans does not prominently publish public walk-in corporate-office hours.Consumers should contact the company digitally before attempting an in-person visit.
Quicken Loans does not operate a standalone public Investor Relations department because the current marketplace is operated by privately held LMB Mortgage Services.
Quicken Loans connects consumers with participating mortgage lenders rather than issuing mortgages itself. Users provide information about their financing needs, after which the marketplace can connect them with independent lenders or brokers that may offer suitable mortgage products.
Consumers looking to purchase a house can use Quicken Loans to explore financing options from participating lenders. The platform can help users understand common mortgage products and connect with providers, but final approval, rates, fees, underwriting, and closing are handled by the actual lender.
Quicken Loans provides educational information and lender-matching tools for homeowners considering refinancing. Users can explore potential options for changing rates, terms, or other mortgage characteristics, but the marketplace itself does not approve or fund the refinance.
The website provides educational resources about home equity, borrowing against equity, and related financing concepts. When a user requests financing information, participating third-party providers may contact the consumer regarding available products.
Modern Quicken Loans is positioned more broadly than its historic mortgage-lender identity. It describes itself as a home loan and personal finance marketplace, giving consumers access to financial information and connections with independent service providers.
The marketplace allows users to explore lending options through one digital experience rather than contacting every provider separately. Quicken Loans may receive compensation from participating providers, and that compensation can affect which offers or providers appear on the site.
Quicken Loans publishes articles and educational resources covering homebuying, refinancing, mortgage terminology, credit, home equity, and related personal-finance topics. Some educational content is licensed from third parties, including Rocket Mortgage.
Information submitted through Quicken Loans may be forwarded to participating lenders or brokers. Those companies operate independently and are responsible for their own loan offers, licensing, underwriting, disclosures, and service.
Consumers can review general mortgage-rate and loan information through Quicken Loans. Any quoted rate from a lender may vary based on property location, credit score, loan-to-value ratio, debt-to-income ratio, and other underwriting factors.
Customers can submit an online inquiry describing their financing needs. Quicken Loans can then use that information to identify participating providers that may be relevant to the consumer’s request.
The website provides informational articles that help consumers better understand mortgage and personal-finance decisions. These resources are educational and should not be confused with an actual loan approval or binding financing offer.
No separate current public corporate switchboard is prominently listed for the LMB-operated Quicken Loans marketplace.
No distinct verified headquarters number is prominently published.
No separate verified public headquarters line is currently listed.
No standalone public corporate-office phone number is prominently published.
The current official Contact page emphasizes email-based Customer Service rather than publishing a universal consumer phone line.
No distinct universally published phone number is currently verified from Quicken Loans’ own Contact page.
No current universal toll-free Quicken Loans marketplace number is prominently published.
Quicken Loans does not operate a traditional direct-loan sales department because it is not currently a direct lender.Consumers submit inquiries through the marketplace and may then be contacted by participating providers.
Not generally applicable.Quicken Loans does not collect mortgage payments or service loans as the current marketplace operator. Billing or payment questions involving a lender must be directed to that lender.
No universal regional-office number is publicly listed.
Quicken Loans does not operate a traditional nationwide branch network under the current marketplace model.
No universal international customer-support line is prominently published.
Not applicable.
Not applicable for LMB-operated Quicken Loans.
No permanent universal media phone number is prominently published on the current Quicken Loans site.
No universal public HR number is prominently listed.
For consumers whose historic Quicken Loans mortgage became a Rocket Mortgage account, the relevant current contacts are
Existing Rocket Mortgage Clients: 800-4-ROCKET
New Rocket Mortgage Loans: 888-452-8179
Rocket Client Relations: 800-863-4332.
These numbers belong to Rocket Mortgage and should not be presented as current Quicken Loans marketplace Customer Service.
For the current QuickenLoans.com marketplace, begin with the official Contact page at https://www.quickenloans.com/about/contact. Quicken Loans states that email is the preferred Customer Service route. Include your full name, the email used when submitting the marketplace inquiry, the approximate date of the request, and a concise explanation of what you need. If a third-party lender has already contacted you, include the name of that lender because the lender, not Quicken Loans, may be responsible for the actual loan transaction.
If your issue relates to a mortgage originally obtained through the historical Quicken Loans direct-lending business, determine whether the loan is now serviced by Rocket Mortgage or another servicer. Rocket Mortgage existing clients can call 800-4-ROCKET, while unresolved Rocket Mortgage client-relations concerns can use 800-863-4332. Do not contact the modern QuickenLoans.com marketplace expecting it to access an old Rocket Mortgage servicing account.
Before contacting either company, have your account or inquiry email, lender name, property address if relevant, approximate inquiry date, and any reference numbers available. Keeping the current marketplace and historical Rocket Mortgage lending business separate will usually prevent delays and unnecessary transfers.
Complaints may involve unwanted lender contacts, marketplace information, privacy, marketing, disclosure concerns, lender matching, or confusion about the modern Quicken Loans service. Before escalating, gather screenshots, inquiry confirmations, emails, the names of any lenders that contacted you, dates, and records of earlier communication.
Begin through Quicken Loans’ official Contact page and explain the issue in writing. Identify the email used for the inquiry, the date you submitted information, and the specific problem you want corrected. Written communication is useful because it creates a record that can be referenced during later escalation.
If the issue concerns a specific lender or broker that contacted you after a Quicken Loans inquiry, contact that company directly as well. Quicken Loans is a marketplace, and the actual financing company is independently responsible for its loan application, rates, disclosures, underwriting, and conduct.
If your first request does not resolve the problem, ask that the complaint be reviewed by a supervisor or compliance representative. Provide the previous correspondence, relevant dates, screenshots, and any provider details so the reviewer can understand the full history without requiring you to restart the complaint.
Submit a detailed written complaint through the official contact mechanism and retain a complete copy. Clearly state what happened, why you believe the issue is incorrect or unfair, which third-party provider was involved, and what outcome you are requesting.
Serious unresolved correspondence can be sent to
LMB Mortgage Services, Inc. d/b/a Quicken Loans
4859 W. Slauson Ave. #405
Los Angeles, CA 90056
Include copies rather than originals of documents, and keep proof of delivery.
If the issue involves mortgage marketing, licensing, privacy, or a participating lender, use the specialized complaint process applicable to that subject. State mortgage regulators listed in LMB’s disclosures may accept complaints about licensed marketplace or mortgage-broker activity.
Mortgage marketplace or broker-related concerns can be submitted to the mortgage or financial-services regulator in the consumer’s state. LMB Mortgage Services carries state-specific registrations and licenses, and its official disclosure page identifies regulators that apply in individual states.
Consumers may also submit complaints to the relevant state Attorney General, consumer-protection office, or the Consumer Financial Protection Bureau when the matter falls within that agency’s jurisdiction. If the problem concerns a credit-card charge or another payment transaction, the financial institution handling that charge may provide a separate dispute process.
If a substantial dispute remains unresolved, review Quicken Loans’ current Terms of Use and any agreement supplied by the actual lender or broker. The appropriate formal process will depend on whether the dispute concerns LMB Mortgage Services, a lender in the marketplace network, privacy rights, or another contractual relationship. Preserve all notices, screenshots, correspondence, and regulator responses before pursuing legal remedies.
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