Meijer, Inc Headquarters & Corporate Office

About Meijer & Fred Meijer

Meijer, Inc. is one of America’s largest, most beloved, and most privately guarded regional retail institutions — a family-founded, family-owned, and family-operated supercenter chain headquartered in Walker, Michigan (a suburb of Grand Rapids) that not only helped pioneer the hypermarket concept in the United States, but has been quietly dominating Midwestern retail for more than 90 years. Meijer was founded in 1934 in Greenville, Michigan by Hendrik Meijer — a Dutch immigrant barber who opened a modest grocery store with just $338.76 in savings during the depths of the Great Depression — with his teenage son, Frederik “Fred” Meijer, as the company’s very first employee. Fred Meijer grew up in the business, eventually succeeding his father as chairman and guiding Meijer’s transformation from a small-town grocery store into a retail empire spanning six Midwestern states. Fred Meijer served as chairman from 1964 until his death on November 25, 2011, at the age of 91 — widely remembered in West Michigan and the broader Midwest as one of the most philanthropic, visionary, and genuine retail leaders in American business history. Today Meijer is led by President and CEO Rick Keyes — a 35+ year Meijer veteran and the company’s first non-family CEO — with the Meijer family (Hank Meijer, Doug Meijer, and Mark Murray) serving as co-chairs of the board. Meijer remains 100% privately held — it has never been publicly traded — making it one of the largest privately held companies in the United States.

Meijer operates more than 500 locations across Michigan, Illinois, Indiana, Kentucky, Ohio, and Wisconsin — including supercenters, grocery stores, neighborhood markets, and express locations — with more than 50% of its stores anchored in its home state of Michigan. Meijer’s annual revenue is estimated at approximately $12.9–$19 billion, making it a genuine Fortune 500-scale private enterprise and one of the most financially significant non-public retailers in America. Under Rick Keyes’ leadership since October 2015, Meijer has evolved its store format strategy — moving alongside its traditional 200,000+ square foot supercenters toward smaller, grocery-focused neighborhood markets and express formats — reflecting shifting consumer preferences and competitive dynamics in the Midwest grocery landscape.

Quick Information

Industry

Supercenter / Grocery Retail — Hypermarket, Neighborhood Market & Express Formats

Founded

1934, Greenville, Michigan (by Hendrik Meijer with son Fred Meijer)

Ownership

100% privately held — Meijer family (never publicly traded)

President & CEO

Rick Keyes (October 2015 – Present; first non-family CEO in company history)

Co-Chairs (Meijer Family)

Hank Meijer, Doug Meijer, and Mark Murray

Number of Stores

500+ locations (supercenters, grocery stores, neighborhood markets, and express)

Number of Employees

70,000+ team members

Annual Revenue

Approximately $12.9–$19 billion

Operating States

Michigan, Illinois, Indiana, Kentucky, Ohio, and Wisconsin

Corporate Office Hours

Customer Service (Toll-Free): 24/7. Corporate headquarters: Monday–Friday 8:00 AM – 5:00 PM ET.

Phone (Customer Service)

1-877-363-4537 (1-877-E-MEIJER) — primary customer service toll-free line

Email

customer.feedback@meijer.com — primary customer feedback and support email
customer.service@meijer.com — alternate customer service email
webprivacy@meijer.com — web and privacy-related inquiries

Website

www.meijer.com

Careers Page

meijer.com/careers

Products & Services

Meijer delivers a one-stop supercenter shopping experience — combining a full-service supermarket, general merchandise department store, pharmacy, and fuel station under one roof — built around the founding Meijer family values of quality, value, and community. Their full range of products and services includes:

• Grocery & Fresh Food — a comprehensive supermarket assortment covering fresh produce, fresh meat and seafood, dairy, bakery, deli, frozen foods, packaged dry goods, beverages, snacks, international foods, and household staples; grocery is Meijer’s core and largest category, accounting for approximately 20% of total sales
• Fresh Departments — full-service in-store bakery (fresh daily breads, pastries, custom cakes), full-service deli (hot foods bar, sliced meats and cheeses, prepared entrees), and full-service meat and seafood counters
• General Merchandise — electronics, kitchen appliances, housewares, clothing and apparel, footwear, toys and games, sporting goods, seasonal merchandise, outdoor furniture, and patio; Meijer’s general merchandise offering is comparable to a Target or Walmart supercenter in breadth and depth
• Meijer Brand Private Label — Meijer’s flagship store brand covering grocery, dairy, frozen, personal care, household, baby, and pet products at competitive prices; one of the most recognized private label programs in Midwest grocery retail
• True Goodness by Meijer — Meijer’s natural, organic, and specialty private label line covering organic produce, antibiotic-free meats, gluten-free products, and natural cleaning and personal care items
• Meijer Pharmacy — full-service in-store pharmacies at the vast majority of Meijer locations; offering prescription filling, immunizations (flu, COVID-19, shingles, travel), medication synchronization, pharmacist consultations, medication therapy management, and Meijer’s free generic prescription program
• Meijer Gas Stations — fuel centers at most Meijer supercenter locations offering competitive gasoline and diesel prices; Meijer customers can earn and redeem mPerks fuel rewards on purchases for additional per-gallon discounts
• mPerks Digital Coupons & Loyalty — Meijer’s free digital coupon and loyalty rewards program; customers clip digital coupons through the Meijer app or meijer.com, earn cash-back rewards on qualifying purchases, and accumulate fuel points redeemable at Meijer gas stations; mPerks is one of the most widely used digital coupon platforms in Midwest grocery retail
• Meijer SNAP & EBT — Meijer accepts SNAP/EBT payments at all store locations for eligible grocery purchases; reflecting Meijer’s historic commitment to serving all income levels in its communities
• Meijer Home Delivery & Curbside Pickup — online grocery and general merchandise ordering through the Meijer app and meijer.com, with curbside pickup available at all supercenter locations and home delivery through Meijer’s in-house delivery and Shipt partnership
• Meijer Express & Neighborhood Market — Meijer’s smaller-format grocery-focused store concepts (under 50,000 sq. ft.) currently expanding across Michigan and neighboring states; designed for neighborhood and urban locations where a full supercenter is not feasible

Corporate Phone Numbers

Main Customer Service (Toll-Free, 24/7)

1-877-363-4537 (1-877-E-MEIJER) — primary Meijer customer service toll-free line for store inquiries, order issues, returns, pharmacy questions, and general support. Available 24 hours a day, 7 days a week.

Customer Service Alternate

1-205-502-2500 — alternate Meijer customer service phone number. Available Monday–Saturday 7:00 AM to 10:00 PM ET.

Meijer Private Label Credit Card

1-866-763-4537 — dedicated Meijer private label credit card customer service line for billing, payments, and account questions.

Meijer Platinum MasterCard

1-866-789-6041 — dedicated Meijer Platinum MasterCard customer service line.

ShopMeijer / Meijer Membership

1-877-459-0676 — dedicated Meijer membership and ShopMeijer service line.

Corporate Headquarters Main Line

(616) 453-6711 — Meijer corporate headquarters main line at 2929 Walker Avenue NW, Walker/Grand Rapids, Michigan. Available Monday–Friday 8:00 AM to 5:00 PM ET.

Corporate Headquarters Fax

(616) 791-2572 — Meijer corporate headquarters fax line.

How to Reach a Real Person at Meijer

The fastest way to speak with a live Meijer customer service team member is to call 1-877-363-4537 (1-877-E-MEIJER) — available 24 hours a day, 7 days a week. When the automated system answers, listen to the menu options for store issues, orders, returns, and pharmacy inquiries. Press the number matching your inquiry (options 1–5 typically route you to the appropriate department), or press 0 to bypass the menu and reach a live representative directly. For in-store issues, visiting or calling your local Meijer store and speaking with the Store Director or Customer Service Manager is typically the fastest path to same-day resolution.

You can also reach Meijer customer service by email at customer.feedback@meijer.com or customer.service@meijer.com. Meijer also offers an online Help and Support section at meijer.com with a Help Bot virtual assistant available 24/7. Meijer maintains active social media accounts on Facebook, X (Twitter), and Instagram — tagging @Meijer on social media is an increasingly effective escalation channel for unresolved customer complaints. For digital orders and delivery inquiries, the Meijer app’s built-in Help Center is the fastest self-service channel for online order management.

Fred Meijer Corporate Complex — Headquarters & Address

Meijer’s Fred Meijer Corporate Complex — named in honor of the company’s legendary chairman and builder — is located at 2929 Walker Avenue NW in Walker, Michigan, a suburb on the northwest side of Grand Rapids. Completed in 1983, the 222,280-square-foot, Class B corporate headquarters campus sits on a spacious campus featuring multiple office units, functional support areas, and a dedicated Meijer Heritage Center celebrating the company’s 90+ year family history. The complex houses Meijer’s CEO and full senior leadership team, merchandising, technology, marketing, finance, legal, real estate, human resources, pharmacy operations, and all major corporate support functions — as well as the Meijer Heritage Center, which preserves the company’s remarkable history from Hendrik Meijer’s Depression-era Greenville barbershop through Fred Meijer’s visionary expansion of the hypermarket concept and today’s 500+ location Midwestern retail network. The Fred Meijer Corporate Complex was designed by the firm Lott3Metz Architecture with interior design reflecting Meijer’s operational and cultural values.

Meijer, Inc. — Fred Meijer Corporate Complex (Corporate Headquarters)

2929 Walker Avenue NW
Walker (Grand Rapids), Michigan 49544-9424
United States

Meijer, Inc. — Corporate Mailing Address

2929 Walker Ave., NW
Grand Rapids, Michigan 49544-9424
United States

For all formal written customer complaints and corporate correspondence, write to Meijer, Inc., 2929 Walker Avenue NW, Grand Rapids, Michigan 49544-9424, Attn: Customer Relations (for customer complaints) or Attn: CEO (for executive-level correspondence). Include your full name, store location, date of visit, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.

How to File a Complaint Against Meijer

Step 1 — Speak With the Store Director On-Site
For in-store complaints involving product quality, returns, incorrect pricing, or team member conduct, speak directly with the Store Director or Customer Service Manager at your Meijer location. Meijer store directors have authority to approve exception returns, issue credits, and resolve service failures on the spot — this is always the fastest first step.

Step 2 — Call 1-877-363-4537 (24/7)
If your complaint cannot be resolved at the store level, call Meijer’s toll-free customer service line at 1-877-363-4537, available 24/7. Have your store location, date of visit or order number, and a clear description of your complaint ready. Ask the representative to formally log your complaint and provide a case reference number for follow-up.

Step 3 — Email customer.feedback@meijer.com
For a formal written record of your complaint, email customer.feedback@meijer.com. Include your full name, store location or order number, date of the issue, a detailed description of your complaint, and the specific resolution you are requesting.

Step 4 — Submit the Online Complaint Form
Submit your complaint through Meijer’s online Help and Support section at meijer.com. Navigate to Customer Service and select the appropriate category for your issue — the online form creates a formal written record and is reviewed by Meijer’s customer care team.

Step 5 — Request Escalation to a Supervisor
If the first customer service representative cannot resolve your complaint, ask to be escalated to a supervisor or the Customer Relations Department. Supervisors have broader authority to approve exception credits, coordinate with store management, and escalate formally unresolved complaints to corporate.

Step 6 — Write to the Corporate Office
For formally unresolved complaints, write to Meijer, Inc., 2929 Walker Avenue NW, Grand Rapids, Michigan 49544-9424, Attn: Customer Relations. Include all prior contacts, case reference numbers, receipts, photos, and the specific resolution you are requesting.

Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org — Meijer holds an A+ rating with the BBB and a formal complaint filing typically prompts a written corporate response from Meijer’s customer relations team.

Step 8 — File a Complaint With the Michigan Department of Agriculture
For food safety, expired products, incorrect weights and measures, or mislabeled products at Michigan Meijer stores, file a complaint with the Michigan Department of Agriculture and Rural Development (MDARD) at michigan.gov/mdard or call 1-800-292-3939.

Step 9 — Contact Your State Attorney General
For consumer protection complaints involving deceptive pricing, false advertising, or unfair trade practices, contact your state Attorney General’s consumer protection division. Michigan residents can contact the Michigan Attorney General’s Consumer Protection Team at michigan.gov/ag or call 1-877-765-8388