Stop & Shop Headquarters & Corporate Office

About Stop & Shop

Stop & Shop is a major regional supermarket chain serving customers across the northeastern United States. The company has operated for more than a century and has developed a strong presence in Massachusetts, Connecticut, Rhode Island, New York, and New Jersey.

The company sells groceries, fresh produce, meat, seafood, bakery products, deli foods, dairy products, frozen foods, household essentials, health and beauty products, and other everyday merchandise. Many stores also provide pharmacy services, grocery pickup, home delivery, and digital shopping tools.

Stop & Shop operates as The Stop & Shop Supermarket Company LLC and is part of Ahold Delhaize USA, the U.S. organization connected with international grocery retailer Ahold Delhaize.The company maintains its principal office in Quincy, Massachusetts. Its current business registration records continue to identify 1385 Hancock Street, Quincy, MA 02169 as the principal office of The Stop & Shop Supermarket Company LLC.

Quick Information

Corporate Phone Number

617-770-6767

Customer Service Number

1-800-767-7772

Corporate Office Address

1385 Hancock Street
Quincy, MA 02169
United States

Headquarters Address

1385 Hancock Street
Quincy, MA 02169
United States

Email

Stop & Shop primarily handles customer questions through its official Contact Us and Customer Care systems rather than publishing one universal general customer-service email.

Industry

Supermarkets and Grocery Retail

Parent Organization

Ahold Delhaize USA

Main Markets

Massachusetts, Connecticut, Rhode Island, New York and New Jersey

Loyalty Program

GO Rewards

Main Services

Groceries, Pharmacy, Pickup and Delivery

Customer Support

Phone, Store Management and Online Contact

Website

www.stopandshop.com

Stop & Shop Products & Services

Stop & Shop operates full-service supermarkets offering food, household products, pharmacy services, and digital grocery options.

Groceries

Stores carry packaged foods, beverages, pantry products, dairy items, frozen foods, snacks, cereals, canned goods, and other everyday grocery products.

Fresh Produce

Customers can purchase fresh fruits, vegetables, organic products, herbs, and seasonal produce.

Meat and Seafood

Many Stop & Shop locations operate meat and seafood departments offering fresh cuts, poultry, seafood, and packaged protein products.

Bakery and Deli

Stores may provide fresh breads, cakes, pastries, deli meats, cheeses, sandwiches, prepared foods, and party products.

Pharmacy

Participating Stop & Shop stores operate pharmacies that provide prescriptions, medication counseling, vaccinations, and other pharmacy services.

Grocery Pickup

Eligible customers can place grocery orders online and collect them from participating stores.

Grocery Delivery

Stop & Shop provides grocery delivery in eligible service areas through its digital ordering system.

Stop & Shop Corporate Phone Numbers

Stop & Shop Customer Care

1-800-767-7772

This is Stop & Shop’s primary public Customer Care number and is also used for online grocery-ordering assistance.

Corporate Office

617-770-6767

This number is associated with Stop & Shop corporate operations in Quincy.

Individual Store Numbers

Each Stop & Shop supermarket maintains a local telephone number.

For an immediate store-specific issue, contacting the store directly is usually the fastest option.

Pharmacy Numbers

Each pharmacy maintains its own local telephone number.

Customers with prescription-specific questions should contact the pharmacy that filled the prescription.

How to Reach a Real Person at Stop & Shop

For general customer assistance, call:

1-800-767-7772

For an issue involving a particular supermarket, contact the store directly and ask to speak with the store manager.

Before contacting Stop & Shop, have:

• Store location
• Purchase date
• Receipt
• Product name
• UPC or product code when relevant
• GO Rewards information
• Online order number
• Delivery details
• Pharmacy information when applicable
• Description of the problem

available.

For grocery pickup or delivery concerns, provide the order number and the email or telephone number associated with the order.

Stop & Shop Headquarters & Corporate Office Address

Stop & Shop Corporate Headquarters

The Stop & Shop Supermarket Company LLC
1385 Hancock Street
Quincy, MA 02169
United States

This address remains the principal office associated with The Stop & Shop Supermarket Company LLC.

The Quincy location should not be confused with individual Stop & Shop supermarkets in the area.

Parent Company Relationship

Stop & Shop operates within Ahold Delhaize USA.

For ordinary customer concerns, customers should still contact Stop & Shop directly rather than the parent organization.

How to File a Complaint Against Stop & Shop

Step 1: Speak With the Store Manager

For a complaint involving a particular Stop & Shop location, begin by speaking with the store manager. This is usually the fastest way to address concerns involving incorrect prices, employee behavior, product quality, returns, missing items, store cleanliness, checkout problems, pickup orders, or delivery preparation. If you discover the problem while you are still in the store, report it before leaving whenever possible.

Step 2: Contact Stop & Shop Customer Care

If the store cannot resolve the issue, contact Stop & Shop Customer Care at 1-800-767-7772. Provide the store location, purchase date, receipt information, and a clear description of what happened.

Step 3: Submit Written Customer Feedback

Use Stop & Shop’s official Contact Us or Customer Care system to submit your complaint in writing. Include the store address, purchase date, order number, product details, GO Rewards information, and the resolution you are requesting. Written feedback can be especially useful for refund disputes, recurring problems, or previous unsuccessful contacts.

Step 4: Request Further Review

If the initial Customer Care response does not resolve the issue, ask for the complaint to be reviewed by a supervisor, district manager, or appropriate corporate team. Keep your receipt, photographs, product packaging, online order confirmation, delivery records, names of employees contacted, and case or reference numbers.

Step 5: Contact Stop & Shop Corporate Headquarters

For serious unresolved matters requiring corporate attention, correspondence can be directed to:

The Stop & Shop Supermarket Company LLC
1385 Hancock Street
Quincy, MA 02169
United States

Include copies of relevant documentation rather than sending original receipts or documents. Clearly explain the issue, previous attempts to resolve it, and the outcome you are requesting.

Step 6: Report Pharmacy or Food Safety Complaints

For a pharmacy complaint, begin by speaking with the pharmacist or pharmacy manager. If the issue involves medication dispensing, prescription errors, or professional pharmacy conduct, the applicable state board of pharmacy may also be relevant. For suspected food contamination, foodborne illness, unsafe storage, or serious sanitation problems, retain the product and packaging when safe to do so and contact the appropriate local or state health authority when necessary.

Step 7: Contact a Consumer Protection Agency

For a legitimate unresolved consumer dispute involving billing, refunds, advertising, or retail practices, you may consider contacting the attorney general or consumer-protection agency in the state where the transaction occurred. Include supporting documentation and records of your previous attempts to resolve the complaint.