Stitch Fix
Stitch Fix, Inc. is an American online personal styling and apparel company headquartered in San Francisco, California. The company combines professional human stylists with data science, artificial intelligence and recommendation technology to help customers discover clothing, footwear and accessories selected for their individual style, size and budget. Customers complete a Style Profile and can receive curated selections known as a Fix, with the ability to try products before deciding which items to keep.
Stitch Fix was founded in 2011 by Katrina Lake, who developed the business while attending Harvard Business School. The company created a personalized shopping model designed to reduce the time customers spend searching through traditional stores or large online catalogs. Stitch Fix later became publicly traded and currently trades on the Nasdaq Global Select Market under ticker symbol SFIX.
The company’s current principal executive offices are located at 1 Montgomery Street, Suite 1500, San Francisco, California 94104. As of August 2, 2025, Stitch Fix reported approximately 4,165 full-time and part-time employees, including approximately 1,710 Stylists and 1,700 fulfillment-center employees. Stitch Fix currently operates its business in the United States and had approximately 2.309 million active clients at the end of fiscal 2025.
+1 (415) 882-7765
Stitch Fix’s current July 2026 SEC filing lists this number with its principal executive offices in San Francisco.
Stitch Fix does not currently publish a general customer-service telephone number through its primary official Help Center.
Customer Service is available seven days a week through:
Live Chat: 7:00 AM to 10:00 PM Central Time
iOS App Messaging
Email: hello@stitchfix.com
Stitch Fix directs customers to log in to access chat or message support.
Stitch Fix, Inc.
1 Montgomery Street, Suite 1500
San Francisco, CA 94104
United States
Current SEC filings identify this as the company’s principal executive-office address.
Stitch Fix, Inc.
1 Montgomery Street, Suite 1500
San Francisco, California 94104
United States
This address appears consistently in Stitch Fix’s current 2026 regulatory filings.
Customer Service: hello@stitchfix.com
Media: media@stitchfix.com
Recruiting Verification: RecruitingOperations@stitchfix.com
Stitch Fix publishes customer-service email support through its Help Center and advises job candidates to use the recruiting-verification email if they suspect a fraudulent recruiting message.
Online Retail, Personal Styling, Fashion Technology, Apparel, Footwear, Accessories, E-Commerce, Artificial Intelligence and Data-Driven Retail
2011
Stitch Fix was founded by Katrina Lake in 2011.
Approximately 4,165 employees
As of August 2, 2025, Stitch Fix reported approximately:
4,165 full-time and part-time employees
including:
1,710 Stylists
1,700 fulfillment-center employees
Stitch Fix does not publish general public walk-in hours for its San Francisco corporate headquarters.
Customer Service currently operates seven days a week, with live chat available:
7:00 AM to 10:00 PM Central Time.
https://investors.stitchfix.com/
Stitch Fix is publicly traded on the Nasdaq Global Select Market under ticker symbol SFIX.
Its Investor Relations website provides earnings information, SEC filings, annual reports, presentations and corporate news.
https://www.stitchfix.com/careers
Stitch Fix currently recruits across data science, algorithms, engineering, finance, marketing, operations, styling and other business functions.
Personal styling is the core Stitch Fix service.
Customers provide information about their size, style, budget and preferences so a Stylist and Stitch Fix’s recommendation technology can identify suitable products.
A Fix is a personalized shipment of clothing, footwear or accessories selected for the customer.
Customers receive curated products and decide which items they want to purchase.
New customers complete a Style Quiz to provide Stitch Fix with information about their preferences.
The quiz covers factors such as size, fit, style and budget.
Stitch Fix employs professional Stylists who help curate personalized selections for customers.
The company reported approximately 1,710 Stylists as of August 2, 2025.
Stitch Fix uses data science, artificial intelligence and recommendation algorithms alongside human Stylists.
The company states that this combination allows it to create more personalized shopping experiences at scale.
Stitch Fix provides personalized apparel selections for women.
Products can include tops, dresses, denim, pants, sweaters, jackets and other fashion categories.
Stitch Fix also provides styling and apparel services for men.
Selections may include shirts, pants, denim, jackets and casual clothing.
Stitch Fix offers personalized clothing services for children through eligible Kids profiles and Fixes.
The company’s support resources continue to include information about Kids Fixes.
Stitch Fix provides shoes and other footwear as part of its personalized retail assortment.
Available products vary by customer profile, inventory and season.
Customers may receive or purchase accessories selected to complement their clothing preferences.
These can include bags, jewelry and other fashion accessories.
Stitch Fix carries apparel and accessories from established national brands.
Its merchandising strategy combines national labels with other curated products.
Stitch Fix also offers products and brands developed or selected specifically for its platform.
The company describes its assortment as combining exclusive and national brands.
Stitch Fix analyzes customer preferences and feedback to improve future recommendations.
Customer feedback helps Stylists and algorithms refine product selection over time.
Stitch Fix’s current customer experience allows customers to try products before purchasing the items they choose to keep.
The company currently promotes free shipping and returns for its Fix experience.
Stitch Fix has offered direct-shopping functionality that allows customers to purchase recommended apparel outside the traditional Fix box experience.
Product availability and branding of direct-shopping features may change as Stitch Fix evolves its platform.
Stitch Fix offers gift cards that can be applied to eligible purchases.
Customers can obtain assistance with gift-card purchases, redemption and balances through the official Help Center.
Stitch Fix provides return and refund services for eligible merchandise.
The company’s Help Center includes dedicated information about returns, refunds and account credits.
Customers can manage their Style Profile, payment information, shipping addresses and account settings through Stitch Fix’s website and applications.
+1 (415) 882-7765
Stitch Fix’s current 2026 SEC filings identify this as the registrant’s telephone number.
+1 (415) 882-7765
This number is associated with:
1 Montgomery Street, Suite 1500
San Francisco, CA 94104
+1 (415) 882-7765
This is the current verified number associated with Stitch Fix’s principal executive offices.
+1 (415) 882-7765
Current SEC records consistently use this corporate telephone number.
Stitch Fix does not currently publish a standard public Customer Support telephone number.
Verified support channels are:
Live Chat: 7:00 AM to 10:00 PM CT
iOS Messaging
Email: hello@stitchfix.com
No current official general customer-service telephone number is published.
Customers should use Stitch Fix’s chat, app messaging or email support.
Stitch Fix does not currently publish a verified general toll-free customer-service number.
Older conference-call or investor telephone numbers should not be treated as customer-service contacts.
Stitch Fix does not publish a dedicated nationwide telephone sales number.
Sales are handled through the Stitch Fix website, customer accounts and personalized shopping platform.
No verified general support phone number is currently published.
Use:
or the Help Center’s live-chat function.
Stitch Fix does not publish a separate billing telephone number.
Questions regarding payments, credits and refunds are handled through Customer Service and the online Help Center.
Stitch Fix does not publish a universal regional-office telephone number.
Stitch Fix is primarily an online personal-styling company and does not operate a traditional consumer retail branch network.
The verified corporate office number is:
415-882-7765
This is a corporate number and should not be treated as the main Customer Service contact.
Stitch Fix currently operates its reportable business in the United States and does not publish a universal international consumer-support number.
Stitch Fix does not publish a corporate emergency or after-hours telephone number.
Customer chat is available seven days a week from 7:00 AM to 10:00 PM CT.
Stitch Fix does not currently prominently publish one permanent Investor Relations telephone number on its main Investor Relations homepage.
Investors should use:
https://investors.stitchfix.com/
for current contacts, SEC filings and financial information.
Stitch Fix publishes:
for media-related inquiries.
Stitch Fix does not publish one universal public HR telephone number for outside job applicants.
Job seekers should use:
https://www.stitchfix.com/careers
For suspected recruiting impersonation:
RecruitingOperations@stitchfix.com
Not applicable.
Stitch Fix is an online personal styling and retail company and does not operate a general consumer reservation business.
Stitch Fix currently directs customers to digital support rather than a public Customer Service telephone line. The most direct options are to sign in and use live chat from 7:00 AM to 10:00 PM Central Time, send a message through the Stitch Fix iOS app, or email hello@stitchfix.com. Customer Service is available seven days a week.
Before contacting Stitch Fix, have your account email, Fix or order details, product information, return information and any previous support correspondence available. Customers should sign in through the official Stitch Fix website or app before sharing account-specific information. The corporate number 415-882-7765 is verified through SEC filings, but it is not presented by Stitch Fix as the main consumer Customer Service number.
Stitch Fix, Inc.
1 Montgomery Street, Suite 1500
San Francisco, California 94104
United States
Corporate Phone: +1 (415) 882-7765
Current July 2026 SEC filings identify this address and telephone number as Stitch Fix’s principal executive offices.
Stitch Fix, Inc.
1 Montgomery Street
Suite 1500
San Francisco, CA 94104
United States
The company’s 2025 Form 10-K and 2026 filings consistently use this address.
1 Montgomery Street, Suite 1500
San Francisco, CA 94104
United States
Phone: 415-882-7765
This is Stitch Fix’s current SEC-registered business address.
Stitch Fix remains headquartered in San Francisco while many current professional roles are listed as remote.Its current Careers page includes remote U.S. positions across data science, algorithms, engineering, finance and marketing.
Stitch Fix also operates fulfillment-center functions supporting its apparel and styling business.As of August 2, 2025, approximately 1,700 employees worked in fulfillment centers.Current Careers listings include operations roles associated with locations such as Atlanta, Georgia; Phoenix, Arizona; and Indianapolis-area operations in Indiana.
Customers experiencing a problem involving a Fix, order, clothing item, return, refund, payment, account credit, stylist experience or Customer Service interaction should first gather relevant records. Useful information includes the account email, Fix or order details, product names, photographs, shipment information and previous support conversations.
Start through the official Stitch Fix Help Center.
Customers can:
Use live chat from 7:00 AM to 10:00 PM CT
Send a message through the iOS app
or email:
Explain the problem clearly and state the resolution you are requesting.
When possible, sign in to your Stitch Fix account before contacting support.Authenticated support allows Stitch Fix to identify your account and relevant Fix or order more easily.
Provide the relevant shipment, order or product details.If the complaint concerns an incorrect item, damage or product quality, include photographs where appropriate.
For return or refund problems, use Stitch Fix’s official Help Center instructions.The Help Center maintains dedicated sections covering:payments, gift cards, account credits, returns and refunds.
Save emails, chat transcripts, shipping records and refund confirmations.If Stitch Fix provides a reference number, keep it for future follow-up.
If your complaint is not resolved, reply to the existing email conversation or contact support again through your logged-in account.Explain what remains unresolved and what outcome you are requesting.
If first-level Customer Service cannot resolve the issue, ask whether the matter can be reviewed by the appropriate specialist or supervisor.Keep the complaint focused on the unresolved issue and provide supporting records.
For a broader unresolved corporate matter:
Stitch Fix, Inc.
1 Montgomery Street, Suite 1500
San Francisco, CA 94104
United States
Corporate Phone: 415-882-7765
Routine orders, returns, refunds and styling complaints should generally remain with Customer Service before corporate escalation.
If your complaint involves a suspicious Stitch Fix recruitment message, forward it to:
RecruitingOperations@stitchfix.com
Stitch Fix states that legitimate recruiting communications should come from an @stitchfix.com email address and that candidates will not be asked to send money or banking information.
If Stitch Fix’s internal process does not resolve a significant consumer issue, customers may review appropriate payment-dispute or consumer-protection options available in their jurisdiction.Keep all receipts, emails, order information and previous complaint records before escalating externally.
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