Toast, Inc.
Toast, Inc.
Toast, Inc. is a Boston-based technology company that develops integrated software, payments, hardware, and financial tools for restaurants, hospitality businesses, and an expanding range of retail operators. Its platform combines point-of-sale technology with payment processing, online ordering, kitchen management, payroll, scheduling, marketing, loyalty, inventory, accounting, guest-management, and financial products. Toast has increasingly positioned itself as a broader local-commerce technology platform rather than only a restaurant POS provider.
Toast was founded in 2011 by Steve Fredette, Aman Narang, and Jonathan Grimm. The company grew rapidly as restaurants moved toward cloud-based ordering, digital payments, online ordering, and integrated back-office systems. Toast became publicly traded on the New York Stock Exchange under ticker TOST in 2021. Its current principal executive office remains at 333 Summer Street, Boston, Massachusetts 02210.
Toast continues to expand well beyond its original restaurant market. As of the second quarter of 2026, the platform served approximately 180,000 locations, up 22% year over year. Toast reported approximately 6,500 employees worldwide at the end of 2025 and $6.153 billion in 2025 revenue. Aman Narang, a co-founder of the company, remains Chief Executive Officer.
617-297-1005
Toast’s 2025 Form 10-K lists this as the corporate telephone number associated with its principal executive office.
617-682-0225
Toast Customer Care phone support in the United States is currently available 7:00 AM to 12:00 AM Eastern Time, seven days a week. Chat support is available 24/7.
Toast, Inc.
333 Summer Street
Boston, MA 02210
United States
Toast, Inc.
333 Summer Street
Boston, MA 02210
United States
Toast’s current SEC filings continue to identify this address as its principal executive office.
Investor Relations: IR@toasttab.com
Media: media@toasttab.com
Toast does not prominently publish a universal unsecured Customer Service email for ordinary merchant support, which is handled primarily through Toast Web, Toast Now, chat, and telephone Customer Care.
Restaurant Technology, Retail Technology, Point-of-Sale Systems, Payment Processing, SaaS, Financial Technology and Hospitality Software
2011
Approximately:
6,500 employees worldwide
as of December 31, 2025.
Approximately
180,000 locations
as of June 30, 2026.
Toast does not publish standard public walk-in headquarters hours.
Customer Care phone support is available daily from 7:00 AM to 12:00 AM ET, with 24/7 digital chat support.
Investor Relations
https://investors.toasttab.com/
Careers:
Toast POS combines order entry, payments, menu management, reporting, and restaurant operations in a cloud-connected system. It is designed for businesses ranging from independent restaurants to large multi-location operators and increasingly supports retail environments as well.
Toast integrates payment processing directly into its POS platform, allowing restaurants and merchants to accept in-person and qualifying digital transactions without maintaining a separate disconnected payment environment. Payments are tied to transaction reporting, guest data, refunds, and operational tools.
Toast provides purpose-built restaurant hardware including countertop terminals, handheld ordering devices, kitchen displays, printers, guest-facing displays, and networking equipment. Its hardware is designed for demanding restaurant environments where spills, heavy usage, heat, and continuous daily operations are common.
Toast Go handheld devices allow servers and employees to take orders and payments tableside or throughout a venue. Orders can be transmitted directly to the kitchen, helping restaurants reduce repeated trips to stationary terminals and improve service speed.
Toast Kitchen Display System consolidates orders from in-store, digital, and third-party channels into kitchen workflows. This helps kitchen teams prioritize tickets, reduce paper use, and coordinate food preparation between front-of-house and back-of-house operations.
Toast Online Ordering allows restaurants to accept direct digital orders through their own website or ordering experience. Orders can flow directly into the Toast POS and kitchen environment, reducing the need for manual re-entry.
Toast Delivery Services helps restaurants offer delivery while dispatching qualifying orders to delivery-driver networks. The product can integrate delivery ordering with the restaurant’s existing POS and online ordering infrastructure.
Mobile Order & Pay allows guests to access menus, order, and complete payments through supported mobile experiences. Restaurants can use the service to supplement conventional table service, counter service, and other ordering workflows.
Toast Tables provides restaurant reservation and guest-management capabilities. It can help operators organize tables, reservations, waitlists, guest information, and front-of-house workflows within the broader Toast platform.
Toast Loyalty allows restaurants to create customizable reward programs for repeat customers. Operators can configure earning methods, rewards, birthday incentives, promotional bonuses, and redemption rules across in-store and online channels.
Toast Marketing includes email, SMS, customer segmentation, automated campaigns, and other guest-engagement features. Because customer information can flow from POS transactions into the marketing environment, restaurants can create more targeted campaigns without maintaining separate customer databases.
Toast supports physical and digital gift cards that can be sold and redeemed across participating restaurant channels. The service integrates redemption and balance tracking with the POS environment.
Toast Payroll integrates employee hours, tips, wages, payroll processing, and employment information with restaurant operations. It is designed around industry-specific requirements such as multiple pay rates, tip distribution, overtime, and employees working multiple positions.
Toast’s Team Management products support scheduling, tip management, employee information, labor tracking, and other workforce functions. The goal is to give operators a more connected alternative to maintaining separate POS and workforce-management platforms.
xtraCHEF supports invoice processing, accounts payable automation, recipe costing, inventory management, and food-cost visibility. Restaurants can use the platform to better understand supplier spending and operational margins.
Toast inventory tools combine sales data, purchasing information, and operational data to help merchants manage stock and identify waste or cost changes. Inventory functionality has also expanded as Toast moves into retail and convenience-store categories.
Toast Capital provides eligible Toast customers access to business financing offers. Eligibility and repayment structures vary, and the product is intended for qualifying business customers rather than ordinary consumer lending.
Toast IQ is Toast’s AI-focused platform and assistant. Current 2026 development includes agentic AI tools designed to help businesses analyze performance, identify opportunities, improve marketing, and act on operational information more efficiently.
Toast introduced Toast Fuel in September 2026 as a platform designed for convenience stores and fuel retailers. It extends Toast’s technology from traditional restaurant operations into businesses that need both in-store checkout and forecourt fuel management.
Toast integrates with hundreds of external technology partners covering accounting, inventory, delivery, loyalty, analytics, workforce tools, and other restaurant functions. The company currently promotes an ecosystem of more than 300 partners.
617-297-1005.
617-297-1005
617-297-1005
617-297-1005
617-682-0225.
617-682-0225
857-301-6002
Toast publishes this number for sales and additional-location inquiries.
Toast does not publish a separate universal billing-only number.
Existing merchants should use Customer Care at
617-682-0225
617-682-0225
Toast’s support team handles POS, hardware, login, connectivity, and other technical questions.
617-682-0225
Toast directs merchants who suspect unauthorized account access or fraud to Customer Care through the verified support channels rather than an unverified incoming caller.
+1-343-451-6295.
+353-1-913-1083
+44-20-4571-3302
+61-879-478-066.
Toast’s primary U.S. support number is not a toll-free number.
No universal regional-office number is publicly listed.
Not applicable in the conventional consumer-retail sense.
Toast does not publish a separate emergency telephone line.
However, digital Customer Care chat is available 24/7.
Toast does not prominently publish a dedicated IR phone number.
Investor Relations email
IR@toasttab.com.
No permanent public media telephone number is prominently published.
Media email
media@toasttab.com
No universal public HR number is listed.
Not applicable.
Toast provides technology to hospitality operators rather than operating restaurants itself.
For an existing Toast merchant, the most direct route is 617-682-0225, available from 7:00 AM to midnight ET seven days a week. Merchants logged into Toast Web or the Toast Now app can also open a Customer Care chat, which is available around the clock. When contacting support, have the restaurant name, location, Toast account email, affected terminal or device, case number if one already exists, and screenshots or exact error messages ready.
Sales inquiries should use 857-301-6002, particularly when opening a new Toast account or adding another location. Technical issues with terminals, networks, payments, or handheld devices should remain with Customer Care rather than Sales. Toast assigns support case numbers, so businesses dealing with an unresolved issue should keep the same case history whenever possible instead of repeatedly opening unrelated requests.
If someone calls claiming to be Toast and requests a password, one-time authentication code, or other sensitive credential, do not provide it. Toast explicitly warns that it will not proactively ask customers for passwords or one-time codes. End the call and independently contact Toast using the official number or in-product support channel.
Toast, Inc.
333 Summer Street
Boston, MA 02210
United States
Toast’s current Form 10-K identifies 333 Summer Street as the company’s principal executive office.
Toast’s principal corporate office and registered public-company headquarters use the same Boston address
333 Summer Street
Boston, MA 02210
Current Toast Merchant Agreement support material also lists
333 Summer Street
Boston, MA 02210
as the company address for merchant-related documentation.
Complaints against Toast may involve payment processing, POS outages, billing, merchant fees, hardware, Toast Capital, payroll, online ordering, account security, contract terms, or Customer Care. Before escalating, collect the merchant ID, business name, affected location, invoices, merchant agreement, screenshots, payment records, case numbers, and a timeline of previous support contacts.
Call 617-682-0225 or open a 24/7 chat through Toast Web or Toast Now. Explain the exact issue, identify the affected location and product, and ask the representative to create or update a formal support case. Keep the case number because it provides a consistent record for later escalation.
Use the team associated with the issue. Sales inquiries should use 857-301-6002, while existing product, hardware, account, network, and payment-processing issues should remain with Customer Care. Payroll, financing, and specialized product complaints should be routed through the relevant Toast support workflow.
If the first agent does not resolve the matter, ask for escalation within the existing support case. Provide the complete chronology, earlier case number, specific financial amount if relevant, dates of outages or disputed charges, and the exact remedy requested. Written screenshots and transaction evidence can make management review substantially more effective.
Use Toast Web or in-app chat so that a written record is created. For a contractual problem, request a copy of the Merchant Agreement through Customer Care and identify the specific provision connected to the dispute. Retain exported chat transcripts, support emails, invoices, and agreement documents.
If ordinary support does not resolve a serious matter, written corporate correspondence can be sent to Toast, Inc., 333 Summer Street, Boston, MA 02210. Include company name, merchant ID, affected location, case history, dates, disputed amounts, and the requested resolution. Send copies of supporting documents rather than irreplaceable originals.
Payment-processing disputes, security problems, payroll matters, financing issues, or contractual disputes may require a specialized Toast team rather than general POS support. Ask Customer Care to identify the correct internal group and confirm the escalation in writing. Where fraud is suspected, immediately secure account access and contact Toast through a verified channel.
The correct regulator depends on the issue. Payment-processing or financial-service matters may fall under state financial regulators, banking partners, or payment-network procedures, while privacy and data-handling issues can involve state privacy regulators or Attorneys General. Do not assume a single regulator covers every Toast product.
Businesses may also consider their state Attorney General, applicable commercial consumer-protection agencies, card networks, bank dispute procedures, or other industry channels when the facts fit those processes. Toast customers are primarily businesses, so ordinary consumer remedies may not apply to every merchant contract.
Review the current Merchant Agreement before starting litigation or arbitration because Toast contracts may contain arbitration, forum-selection, notice, and dispute-resolution requirements. Preserve the agreement, support cases, invoices, transaction logs, and written escalation attempts before beginning any formal legal procedure.
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