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- Big Y
About Big Y
Big Y Foods, Inc., commonly known as Big Y, is a family-owned supermarket company headquartered in Springfield, Massachusetts. The company operates supermarkets, fuel and convenience locations, specialty food and beverage concepts, pharmacies, online ordering, prepared foods, and other grocery services throughout Massachusetts and Connecticut. (bigy.com)
Big Y was founded in 1936 by brothers Paul D’Amour and Gerald D’Amour. The company takes its name from a Chicopee, Massachusetts intersection where two roads meet in the shape of a “Y.” Big Y remains privately held and family owned, with multiple generations of the D’Amour family involved in its leadership. (bigy.com)
Big Y is currently led by Michael P. D’Amour, President and CEO, while Charles L. D’Amour serves as Executive Chairman. The company’s current newsroom describes Big Y as employing more than 10,000 people and operating supermarkets, Table & Vine, and Big Y Express fuel and convenience locations across the Northeast. (bigy.com)
Quick Information
Corporate Phone Number
413-784-0600
Big Y’s official website identifies Big Y Foods, Inc. in Springfield, Massachusetts with this corporate telephone number. (bigy.com)
Customer Service Number
Big Y does not prominently publish a separate universal nationwide call-center number for all customer-service issues.
Customers are generally directed to the local store’s Customer Service Desk or the company’s online Help / Contact Us system. Corporate routing is available through 413-784-0600.
Corporate Office Address
Big Y Foods, Inc.
2145 Roosevelt Avenue
Springfield, MA 01104
United States
Headquarters Address
Big Y Foods, Inc.
2145 Roosevelt Avenue
Springfield, MA 01104
United States
Official Big Y promotional rules and company materials identify this Springfield address for Big Y Foods, Inc. (bigy.com)
Mailing Address
Big Y Foods, Inc.
P.O. Box 7840
Springfield, MA 01102-7840
United States. (bigy.com)
Big Y does not prominently publish one universal general Customer Service email.
Customers can use the official Help / Contact Us form and department-specific forms through BigY.com.
Industry
Supermarkets, Grocery Retail, Pharmacy, Fuel and Convenience, Specialty Food Retail, E-Commerce and Prepared Foods
Founded
1936
Founders:
Paul D’Amour
and:
Gerald D’Amour. (bigy.com)
Current President and CEO
Michael P. D’Amour
Michael D’Amour became President and CEO effective January 21, 2024. (bigy.com)
Executive Chairman
Charles L. D’Amour
Charles D’Amour moved from CEO to Executive Chairman as part of the January 2024 leadership transition. (bigy.com)
Executive Vice President and COO
Richard D. Bossie
Bossie oversees operational areas alongside President and CEO Michael D’Amour. (bigy.com)
Ownership
Privately held and family owned
Big Y remains an independent D’Amour family business.
Number of Employees
More than 10,000 employees
Big Y’s current 2026 newsroom uses this figure for the company’s workforce. (bigy.com)
Retail Footprint
Big Y operates supermarkets, Big Y Express locations, Big Y Express Fresh Market, and Table & Vine.
A late-2024 official company release reported 94 total locations, including 75 supermarkets, Table & Vine, Big Y Express Fresh Market, and 17 Big Y Express locations. The network has continued expanding since then, so this should be treated as a historical exact count rather than the current ceiling. (bigy.com)
Corporate Office Hours
Big Y does not prominently publish public walk-in hours for its Springfield Support Center.
Customers should contact corporate or the appropriate store before visiting.
Website
Investor Relations
Not applicable.
Big Y is privately owned and does not maintain a public shareholder Investor Relations department.
Careers Page
https://www.bigy.com/page/careers
Big Y Products & Services
Big Y combines traditional grocery retail with fresh-food departments, pharmacies, convenience and fuel locations, online ordering, loyalty programs, prepared meals, and specialty retail concepts.
Grocery
Big Y supermarkets carry packaged groceries, canned foods, cereals, snacks, beverages, household staples, cooking ingredients, and other everyday products.
Selection varies according to store size and local market.
Fresh Produce
Big Y offers fruits, vegetables, herbs, organic items, seasonal produce, and products from local suppliers.
The company emphasizes fresh and locally sourced items throughout its stores.
Butcher Shop
Many Big Y supermarkets operate full-service butcher departments.
Customers can purchase beef, pork, poultry, specialty cuts, marinated products, and other meat items with assistance from trained staff. (bigy.com)
Fresh Seafood
Big Y’s seafood departments offer fresh and frozen fish, shellfish, prepared seafood, and seasonal selections.
Current store openings have highlighted multiple fresh-seafood deliveries each week at full-service markets. (bigy.com)
Deli
The deli provides sliced meats and cheeses, prepared salads, sandwiches, party foods, and other ready-to-eat products.
Many locations offer Boar’s Head meats and cheeses.
Bakery
Big Y bakeries produce breads, rolls, cakes, desserts, cookies, pastries, and custom-decorated cakes.
Product assortment differs by store.
Prepared Meals
Big Y offers ready-to-eat, ready-to-heat, and ready-to-cook meals.
Current stores feature products such as hot meals, pizza, paninis, sushi, fish and chips, and other convenient meal options. (bigy.com)
Pizza
Many Big Y supermarkets offer hand-tossed pizza by the slice or whole pie.
Availability and menu choices differ by store.
Sushi
Fresh sushi is available at participating Big Y stores.
Selected locations employ in-store sushi chefs and provide ready-to-go sushi meals. (bigy.com)
Floral
Big Y stores frequently include floral departments offering bouquets, plants, gifts, and custom arrangements.
Hours may differ from normal supermarket hours. (bigy.com)
Big Y Pharmacy
Selected Big Y supermarkets include full-service pharmacies.
Services can include prescription filling, refill management, medication counseling, vaccines, and other pharmacy services. (bigy.com)
Prescription Refills
Customers can request prescription refills online through Big Y Pharmacy.
Prescription accounts are separate from the regular myBigY grocery account because of healthcare privacy requirements. (bigy.com)
myBigY Membership
The myBigY membership program gives customers access to sale pricing, digital coupons, personalized offers, shopping tools, and fuel rewards.
Customers can use their membership through the Big Y website and mobile app. (bigy.com)
Digital Coupons
Members can load digital coupons and offers directly to their myBigY account.
Eligible discounts apply when the membership barcode is used at checkout. (bigy.com)
myBigY Rewards Fuel Savings
Customers earn fuel rewards through qualifying grocery purchases.
The current program awards fuel savings based on spending and allows eligible members to redeem up to $1.50 per gallon on a maximum 25 gallons at Big Y Express locations. (bigy.com)
Everyday Fuel Discount
myBigY members currently receive an everyday 5 cents per gallon discount at Big Y Express when they scan their membership at the pump.
This discount can stack with earned fuel rewards. (bigy.com)
Big Y Express
Big Y Express operates fuel and convenience locations in Massachusetts and Connecticut.
Locations can offer gasoline, grab-and-go food, coffee, lottery tickets, free air, and other convenience services. (bigy.com)
Big Y Express Fresh Market
Big Y Express Fresh Market is a smaller-format food and convenience concept.
The downtown Springfield location includes fresh produce, prepared meals, bakery products, breakfast foods, sushi, and everyday essentials. (bigy.com)
Fleet Fuel
Big Y Express offers Fleet Fuel services for qualifying business customers.
The program is intended for companies that need fuel purchasing options for multiple vehicles. (bigy.com)
Table & Vine
Table & Vine is Big Y’s specialty wine, beer, spirits, and gourmet-food retail business.
The concept operates separately from the core supermarket format while remaining part of Big Y Foods, Inc.
Online Ordering
Big Y provides online grocery ordering through its digital platform.
Customers can shop products online and use available pickup options at participating locations. (ordering.bigy.com)
myExpress Checkout
myExpress Checkout allows customers to scan products while they shop using the Big Y mobile app.
The service is designed to reduce time spent waiting in a conventional checkout line. (bigy.com)
Digital Shopping List
The myBigY app and website allow customers to create digital shopping lists.
Current tools allow users to search store products and add items through barcode scanning. (bigy.com)
Gift Cards
Big Y sells gift cards for qualifying products and services.
Gift-card purchasing rules and identification requirements apply to certain transactions. (bigy.com)
Catering and Entertaining
Big Y offers prepared foods and entertaining solutions for parties, holidays, meetings, and other events.
Available products can include platters, desserts, prepared entrées, and specialty foods.
Nutrition Support
Big Y’s be well with Big Y program provides nutrition information and access to a nutrition-focused contact team.
Customers can submit questions through the company’s nutrition contact form. (bigy.com)
Local Products
Big Y works with regional suppliers and local food producers.
The company frequently highlights New England-made produce, dairy, baked goods, specialty meats, and other locally sourced products.
Big Y Corporate Phone Numbers
Corporate Phone Number
413-784-0600
This is the main corporate phone number associated with Big Y Foods, Inc. in Springfield, Massachusetts. It is appropriate for corporate routing rather than ordinary store-specific questions. (bigy.com)
Corporate Headquarters Number
413-784-0600
Customers, vendors, and business contacts seeking the Springfield Support Center can begin with this number.
Headquarters Number
413-784-0600
This is the most appropriate verified public corporate telephone number for Big Y Foods, Inc.
Corporate Office Number
413-784-0600
The number is associated with Big Y’s Springfield corporate operations rather than an individual supermarket.
Customer Service Number
Big Y does not prominently publish one separate universal Customer Service call-center number.
Customers should normally contact their local store’s Customer Service Desk. For corporate routing, 413-784-0600 can be used.
Local Store Number
Each Big Y store has its own telephone number.
Customers can find the appropriate store through:
https://www.bigy.com/store-locator
The local number is generally the best contact for returns, store inventory, staff concerns, prepared-food orders, and transaction issues. (bigy.com)
Big Y Springfield Store Number
413-732-5177
This is the telephone number for Big Y Store #1 at 1090 St. James Avenue in Springfield. It is a retail-store number, not the corporate headquarters number. (bigy.com)
Mailing List / Privacy Preference Number
877-914-BIGY
Also:
877-914-2449
Big Y publishes this toll-free number for customers who want to be removed from certain company mailing lists. It should not be represented as a universal Customer Service line. (bigy.com)
Pharmacy Number
Big Y does not use one universal pharmacy phone number because each pharmacy has a location-specific number.
For example, the Worcester Big Y Pharmacy currently lists 508-890-8589. Customers should use the pharmacy locator to contact their own store. (bigy.com)
Prescription Support
Big Y directs prescription customers to their local Big Y Pharmacy representative.
The company’s online prescription system can also be used for refill and prescription-status requests. (bigy.com)
Fuel Support
Big Y Express issues should normally be directed to the specific Express location.
Store-specific telephone numbers are available in the Big Y location directory.
Rewards Support
Big Y does not prominently publish a standalone myBigY Rewards telephone number.
Customers can use their digital account, contact the store Customer Service Desk, or use Big Y’s Help / Contact Us system for Rewards assistance.
Gift Card Support
Big Y does not prominently publish one dedicated gift-card hotline.
Gift-card issues should generally begin at a Big Y Customer Service Desk or through the company’s contact system.
Toll-Free Number
877-914-2449
This verified toll-free number is currently published for mailing-list and privacy-related requests rather than as an all-purpose call center. (bigy.com)
Sales Number
Big Y does not operate a conventional public consumer sales department.
Store purchasing takes place at retail locations and online, while vendor and supplier matters use separate corporate processes.
Billing Number
Big Y does not publish one universal billing department number.
Transaction concerns should normally begin with the store where the purchase occurred.
Regional Office Number
Big Y does not publish one universal regional-office number.
Store-specific and corporate contacts are the primary public channels.
Investor Relations Number
Not applicable.
Big Y is privately held and family owned.
Media / Press Number
Big Y does not prominently publish one permanent general media phone number on its current newsroom.
Media inquiries are handled through company communications associated with its Springfield corporate office.
Human Resources Number
Big Y does not prominently publish one universal applicant HR phone number.
Careers:
https://www.bigy.com/page/careers
Emergency / After-Hours Number
Big Y does not publish one corporate emergency hotline.
Immediate fire, police, medical, food-safety, or security emergencies should be directed to local emergency services and the store manager.
How to Reach a Real Person at Big Y
For an issue involving a purchase, refund, product, employee interaction, pricing, coupon, prepared-food order, pharmacy experience, or store condition, the most direct approach is to call the specific Big Y store and ask for the Customer Service Desk or Store Director. Big Y’s policies specifically direct certain customer questions to the Store Director, and each store has its own published telephone number. (bigy.com)
For broader corporate issues, call 413-784-0600 or use the official Big Y Help / Contact Us system. Have the store number or address, purchase date, receipt, product name, and previous store contacts available so the concern can be routed efficiently.
Big Y Headquarters & Corporate Office Address
Springfield Corporate Headquarters
Big Y Foods, Inc.
2145 Roosevelt Avenue
Springfield, MA 01104
United States
Corporate Phone: 413-784-0600
Official Big Y materials identify this address with Big Y Foods, Inc. in Springfield. (bigy.com)
Corporate Mailing Address
Big Y Foods, Inc.
P.O. Box 7840
Springfield, MA 01102-7840
United States
Big Y publishes this P.O. Box for formal written correspondence, including certain privacy and policy requests. (bigy.com)
Current President and CEO
Michael P. D’Amour
Michael D’Amour became President and CEO in January 2024 and leads the company’s strategic direction and expansion. (bigy.com)
Executive Chairman
Charles L. D’Amour
Charles D’Amour serves as Executive Chairman and continues to provide board leadership and strategic oversight.
Executive Vice President and COO
Richard D. Bossie
Bossie oversees operational areas including supermarket operations and other retail banners. (bigy.com)
Family Ownership
Big Y remains:
Privately held
and:
Family owned
The D’Amour family continues to lead the business through multiple generations.
Current Workforce
Big Y’s 2026 corporate newsroom states that the company employs:
More than 10,000 people. (bigy.com)
Current Retail Concepts
Big Y’s current retail portfolio includes:
Big Y Supermarkets
Big Y Express
Big Y Express Fresh Market
and:
Table & Vine
The company also operates pharmacies and digital grocery-ordering services.
Recent Store Expansion
Big Y continued expanding in 2026 with new stores and projects in Massachusetts and Connecticut.
Current newsroom releases include 2026 openings and expansion activity in locations such as Pembroke, Saugus, Norton, and Orange. (bigy.com)
90th Anniversary
Big Y celebrated its:
90th anniversary in 2026
marking nine decades since the company was founded in 1936. (bigy.com)
Private Company Status
Big Y is not listed on the NYSE or Nasdaq.
It therefore does not operate a conventional public-company Investor Relations department.
How to File a Complaint Against Big Y
Customers filing a complaint involving pricing, a refund, product quality, employee conduct, a pharmacy issue, prepared food, fuel, rewards, online ordering, store cleanliness, or another Big Y service should gather the store location, transaction date, receipt, product details, photographs where relevant, and the names of employees already contacted.
Step 1: Contact the Big Y Store
Begin by contacting the store where the transaction or problem occurred. Ask for the Customer Service Desk or Store Director and explain what happened. Provide your receipt, purchase date, product information, and the resolution you are requesting. Big Y’s published policies specifically direct certain customer questions to the Store Director, which makes local management the most appropriate first escalation point. (bigy.com)
Step 2: Use the Applicable Refund or Pricing Policy
If the complaint involves a product return or incorrect price, review Big Y’s published policies. The company states that qualifying merchandise is covered by a satisfaction guarantee, and state-specific scanner-price protections apply in Massachusetts and Connecticut. Bring the receipt and product to Customer Service and ask the manager to apply the applicable policy. (bigy.com)
Step 3: Submit the Issue Through Big Y Customer Support
If the store does not resolve the matter, use Big Y’s online Help / Contact Us process or call the corporate office at 413-784-0600. Include the store number or address, date and time, prior manager contact, receipt information, and a concise explanation of what remains unresolved. Keeping screenshots or photographs can help with digital coupon, online-order, or pricing complaints.
Step 4: Send Formal Written Correspondence to Big Y Headquarters
For a serious unresolved complaint, written correspondence can be sent to Big Y Foods, Inc., 2145 Roosevelt Avenue, Springfield, MA 01104 or to its mailing address at P.O. Box 7840, Springfield, MA 01102-7840. Include your name, contact information, store location, transaction details, previous complaint history, and the resolution requested. Keep copies and proof of mailing. (bigy.com)
Step 5: Contact the Appropriate External Authority if Necessary
If the complaint remains unresolved, the proper external route depends on the issue. Food-safety complaints may involve local or state health departments, pharmacy complaints may involve the relevant Board of Pharmacy, payment disputes may involve the card issuer, and general consumer complaints can be submitted to the Massachusetts or Connecticut Attorney General or another appropriate consumer-protection authority. Keep receipts, photographs, correspondence, and Big Y responses before escalating.
