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- BJ’s Wholesale Club
About BJ’s Wholesale Club
BJ’s Wholesale Club Holdings, Inc. is a leading membership-only warehouse club chain operating primarily in the eastern United States, offering members significant savings on a curated assortment of groceries, general merchandise, gasoline, and ancillary services. Founded in 1984 in Medford, Massachusetts — pioneering the warehouse club model in New England — BJ’s has grown to operate over 244 clubs across 21 states, along with 175 BJ’s Gas stations and 7 distribution centers. The company is publicly traded on the New York Stock Exchange under the ticker symbol BJ and is headquartered at its Club Support Center at 350 Campus Drive in Marlborough, Massachusetts. BJ’s is led by Chairman and Chief Executive Officer Bob Eddy, who has served as CEO since April 2021. For full fiscal year 2025, BJ’s achieved record membership growth with a 90% tenured member renewal rate, 31% digitally enabled comparable sales growth, and its 16th consecutive quarter of traffic growth — demonstrating the strength of its ongoing business transformation.
Quick Information
Industry
Membership Warehouse Club Retail
Founded
1984, Medford, Massachusetts
Number of Employees
Approximately 33,000 team members across clubs, distribution centers, and corporate offices
Corporate Office Hours
Monday to Friday, 9:00 AM – 5:00 PM Eastern Time for corporate operations. Member Services is available Monday through Friday 9:00 AM to 7:00 PM ET, Saturday 9:00 AM to 6:00 PM ET, and Sunday 12:00 PM to 6:00 PM ET.
customercare@bjs.com
Website
www.bjs.com
Contact Page
help.bjs.com
Careers Page
www.bjs.com/careers
Products & Services
BJ’s Wholesale Club provides members with access to a broad assortment of products and services at warehouse prices, with a particular focus on value, convenience, and digital innovation. Their full range of products and services includes:
- Grocery & Fresh Foods — a full grocery assortment including produce, meat, seafood, dairy, bakery, and prepared foods at warehouse prices
- Household Essentials — paper products, cleaning supplies, personal care items, and health and beauty products in bulk value sizes
- Electronics — TVs, laptops, tablets, smartphones, smart home devices, and audio equipment
- Furniture & Home Décor — living room, bedroom, dining room, and outdoor furniture
- Appliances — kitchen appliances, vacuums, and seasonal home appliances
- Clothing & Footwear — seasonal and everyday apparel and shoes for men, women, and children
- Toys & Sporting Goods — bicycles, outdoor toys, sporting goods, and fitness equipment
- Tires & Auto — tire installation services available at most club locations
- BJ’s Gas — fuel available at reduced member pricing at BJ’s Gas stations adjacent to most club locations
- Optical Center — vision exams and eyewear available at BJ’s Optical inside select clubs
- Travel Services — discounted travel including vacation packages, hotels, rental cars, and cruises through BJ’s Travel
- BJ’s Perks Rewards Credit Cards — the BJ’s One Mastercard and BJ’s One+ Mastercard offering cashback on all purchases
- BJ’s Inner Circle & Perks Elite Memberships — tiered membership options providing different levels of savings and rewards
- Online Shopping & Same-Day Delivery — full club assortment available at bjs.com with same-day delivery and curbside pickup options
- BJ’s App — digital membership card, weekly deals, personalized coupons, and club locator
Corporate Phone Numbers
Main Member Services Number
1-800-257-2582 — primary toll-free member services line for all account inquiries, membership issues, billing disputes, returns, and general questions. Available Monday through Friday 9:00 AM to 7:00 PM ET, Saturday 9:00 AM to 6:00 PM ET, Sunday 12:00 PM to 6:00 PM ET.
Online Shopping Support Number
1-866-425-7932 — dedicated support line for all bjs.com online orders, shipping, delivery, and returns.
Member Care Number
1-844-268-8093 — dedicated line for all BJ’s membership account management, renewal, and upgrade inquiries.
BJ’s Gas Card & Travel Number
1-888-743-2735 — for all BJ’s Travel and gas card-related inquiries.
BJ’s One Mastercard
1-844-202-9570 — dedicated credit card support line for BJ’s One Mastercard holders.
BJ’s One+ Mastercard
1-844-201-4893 — dedicated credit card support line for BJ’s One+ Mastercard holders.
BJ’s Business Elite
1-844-217-6927 — dedicated support line for BJ’s Business Elite black card holders.
Tech Advisors Service
1-877-832-4888 — dedicated line for technology product support and technical assistance for purchases made at BJ’s.
Tech Advisors Service
(774) 512-6900 — main BJ’s Wholesale Club corporate headquarters line for business, media, investor, and escalated matters. Available Monday through Friday during regular business hours.
How to Reach a Real Person at BJ’s Wholesale Club
The fastest way to speak with a live BJ’s representative is to call 1-800-257-2582. When the automated system answers, listen to the menu options and press the number that best matches your inquiry, or press 0 to be routed to a live team member. Member Services is available Monday through Friday 9:00 AM to 7:00 PM ET, Saturday 9:00 AM to 6:00 PM ET, and Sunday 12:00 PM to 6:00 PM ET. For the shortest wait times, calling on weekday mornings before 10:00 AM ET is recommended, as call volumes increase significantly during midday and weekend hours.
For billing disputes and membership cancellations involving refunds over $50, always call 1-800-257-2582 rather than using online chat, as these issues are best handled by a live agent who can access your full account and payment history. You can also reach BJ’s through live chat at bjs.com/help and by emailing customercare@bjs.com for non-urgent written complaints. BJ’s is also responsive on social media through its @BJsWholesale accounts on both X (Twitter) and Facebook.
BJ’s Wholesale Club Headquarters & Corporate Office Address
BJ’s Wholesale Club operates its corporate headquarters — officially called the Club Support Center — at 350 Campus Drive in Marlborough, Massachusetts. The company completed its move to this state-of-the-art 190,000-square-foot facility in September 2022, relocating from its previous headquarters in nearby Westborough. The modern open-concept Club Support Center houses over 1,000 corporate team members who support BJ’s club operations, digital platform, merchandising, finance, marketing, and executive functions across 21 states.
BJ’s Wholesale Club Holdings, Inc. — Corporate Headquarters (Club Support Center)
350 Campus Drive
Marlborough, Massachusetts 01752
United States
In addition to the Marlborough headquarters, BJ’s operates 7 distribution centers strategically located across the eastern United States to support its club network. For formal written correspondence, legal documents, or escalated written complaints, address your letter to BJ’s Wholesale Club Holdings, Inc., 350 Campus Drive, Marlborough, Massachusetts 01752, Attn: Member Services. Include your full name, BJ’s membership number, return contact details, and a clear subject line. Written responses typically take 7 to 14 business days.
How to File a Complaint Against BJ’s Wholesale Club
Step 1 — Address the Issue at the Club
For most in-club complaints, the fastest resolution comes from speaking directly with the club manager at the BJ’s location where the issue occurred. Bring your membership card, receipt, or proof of purchase. Club managers have full authority to resolve product quality issues, pricing errors, and customer experience complaints on the spot without requiring further escalation.
Step 2 — Call Member Services
If the club manager cannot resolve your issue, call BJ’s main Member Services line at 1-800-257-2582. Have your membership number, club location, date of visit, and a description of your complaint ready. Ask the representative to formally log your complaint and provide a case reference number. Member Services is available Monday through Friday 9:00 AM to 7:00 PM ET, Saturday 9:00 AM to 6:00 PM ET, and Sunday 12:00 PM to 6:00 PM ET.
Step 3 — Email the Customer Care Team
For a formal written record of your complaint, email customercare@bjs.com. Include your full name, BJ’s membership number, club location, date of visit, a detailed description of the issue, and any supporting photos or receipts. Email responses are typically received within 1 to 3 business days.
Step 4 — Submit an Online Complaint
Visit help.bjs.com and submit a detailed written complaint through the online contact form. Include all relevant details about your complaint, membership information, and contact details for a follow-up response.
Step 5 — Contact the Corporate Office Directly
If your complaint remains unresolved after the steps above, call BJ’s corporate headquarters at (774) 512-6900 or write a formal complaint letter to BJ’s Wholesale Club Holdings, Inc., 350 Campus Drive, Marlborough, Massachusetts 01752, Attn: Member Services. Document all previous resolution attempts, attach supporting evidence, and clearly state the outcome you are requesting.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. BJ’s Wholesale Club, Inc. is registered with the BBB and a public complaint filing typically prompts a faster corporate response within 14 days through the BBB’s mediation process.
Step 7 — Contact Your State Attorney General
If your complaint involves deceptive membership practices, unfair billing, or consumer rights violations, contact your state’s Attorney General’s consumer protection office. State attorneys general have the authority to investigate consumer complaints against membership-based retailers and can apply legal pressure to resolve significant unresolved disputes.
