Principal Financial
Principal Financial Group, Inc. is an American financial-services company headquartered in Des Moines, Iowa. It provides retirement plans, investment management, life insurance, annuities, employee benefits, and other financial products for individuals, employers, institutions, and financial professionals.
The company was founded in 1879 as Bankers Life Association. It later adopted the Principal name and expanded from life insurance into workplace retirement plans, asset management, institutional services, and employee benefits. Principal now serves customers in the United States and international markets.
Principal Financial Group is publicly traded on Nasdaq under the symbol PFG. Because Principal offers many different financial and insurance products, customers may need a product-specific telephone number rather than a single general support line.
515-247-5111
This is Principal Financial Group’s corporate-headquarters telephone number in Des Moines.
1-800-986-3343
Principal uses this number as a general contact for individuals who need assistance identifying the correct service team.
Principal Financial Group, Inc.
711 High Street
Des Moines, IA 50392
United States
This is Principal’s principal executive and corporate-office address.
711 High Street
Des Moines, IA 50392
United States
Principal’s executive leadership and central corporate operations are based in downtown Des Moines.
Principal does not publish one universal unsecured email address for every account or policy.
Customers should use secure messaging after signing in or contact the department responsible for their retirement, investment, insurance, or benefits product.
Financial services, retirement plans, investment management, insurance, and employee benefits
1879
Principal began as Bankers Life Association in Des Moines, Iowa.
Approximately 20,000 employees
Principal’s workforce includes retirement specialists, investment professionals, actuaries, insurance employees, customer-service representatives, technology teams, and corporate staff.
Principal does not publish a universal public visitor schedule for its headquarters.
Customer-service hours vary according to product and department. Customers should check their plan, policy, statement, or official contact page.
https://investors.principal.com/
The Investor Relations website provides financial results, SEC filings, stock information, governance documents, news, and investor events.
https://careers.principal.com/
Principal advertises opportunities in financial services, investments, insurance, technology, actuarial work, customer service, and corporate operations.
Principal offers financial products for individuals, employers, institutions, and financial professionals.
Principal administers 401(k), 403(b), pension, and other employer-sponsored retirement plans.
Plan rules, investments, withdrawals, loans, and distributions depend on the employer’s plan document.
Principal offers eligible traditional and Roth individual retirement accounts.
Tax treatment, contribution rules, investment options, and withdrawal restrictions apply.
Principal Asset Management provides investment strategies for individuals, institutions, retirement plans, and other clients.
Investments may involve market risk and are not guaranteed bank deposits.
Principal offers term and permanent life-insurance products through applicable insurance companies.
Eligibility, premiums, benefits, exclusions, and underwriting depend on the policy.
Principal provides individual and employer-sponsored disability-income insurance.
Benefits depend on the policy definition of disability, elimination period, benefit period, and claim evidence.
Employers may offer Principal dental and vision coverage to eligible employees and dependents.
Networks, deductibles, annual limits, and covered services vary by plan.
Principal offers annuity products designed to support retirement income and long-term financial planning.
Fees, guarantees, surrender periods, and market risks vary by contract.
Principal provides retirement, insurance, and employee-benefit solutions for businesses.
Products can support employee retention, business protection, and succession planning.
Customers can use Principal’s online platform to review account balances, plan information, investments, benefits, and available transactions.
Access and features vary by product.
515-247-5111
This number is associated with Principal Financial Group’s headquarters in Des Moines.
1-800-986-3343
Use this number for general assistance and help identifying the correct department.
1-800-547-7754
This number is used for assistance with many Principal employer-sponsored retirement accounts.
Participants should verify the number printed on their statement or plan website.
Principal maintains separate contacts for retirement plans, insurance policies, benefits, investments, and employer accounts.
Use the number printed on the applicable statement, identification card, policy, or plan document.
Call Principal at 1-800-986-3343 for general assistance or use the telephone number printed on your account statement, insurance policy, benefits card, or retirement-plan website. Retirement-plan participants may call 1-800-547-7754 when that number applies to their plan. Have your account or policy number, employer name, date of birth, transaction details, and relevant documents ready.
Explain whether the issue concerns a retirement distribution, contribution, investment, insurance claim, premium, dental benefit, disability benefit, or online account. Ask to be transferred to the correct product team. If the first representative cannot resolve the matter, request a supervisor and obtain a case or reference number.
Principal Financial Group, Inc.
711 High Street
Des Moines, IA 50392
United States
Corporate Phone: 515-247-5111
This is Principal’s principal executive-office address.
Retirement transactions, insurance claims, premium payments, rollover documents, and benefit forms may require different addresses.
Use the address printed on the applicable form, statement, policy, or official Principal instructions.
Principal maintains investment-management and corporate offices in the United States and international markets.
These locations should not automatically be used for retail account correspondence.
Sensitive financial, medical, or identity documents should be submitted only through Principal’s authorized portal, fax number, or mailing address.
Customers should confirm receipt of time-sensitive documents.
Call the number printed on the statement, policy, retirement account, or benefits card.
Provide the account number, transaction details, relevant dates, and requested resolution.
Ask for a supervisor or senior specialist if the first representative cannot resolve the problem.
Request a complaint or case number.
Use Principal’s secure messaging system or the written process provided by the applicable product team.
Include the account or policy number and supporting information.
If an insurance or benefits claim is denied, follow the appeal procedure stated in the denial notice.
Submit the appeal before the deadline and include relevant medical or financial evidence.
Complaints involving an employer-sponsored retirement or benefit plan may require assistance from the employer’s plan administrator.
Some decisions are controlled by the employer’s plan rather than Principal.
An unresolved corporate complaint may be mailed to:
Principal Financial Group, Inc.
Attention: Customer Relations or Executive Office
711 High Street
Des Moines, IA 50392
United States
Send copies of supporting documents and use a traceable mailing method.
Depending on the product, unresolved complaints may be submitted to a state insurance department, securities regulator, Department of Labor, or another responsible authority.
The correct regulator depends on whether the matter involves insurance, investments, retirement benefits, or employment benefits.
Retain statements, policies, denial notices, forms, case numbers, emails, and mailing confirmations.
Record every appeal and transaction deadline.
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