Do it Best
Do it Best is a member-owned hardware, lumber, and building materials cooperative headquartered in Fort Wayne, Indiana. The organization was founded on June 28, 1945 by Arnold Gerberding and 75 independent hardware and building-material dealers as Hardware Wholesalers, Inc. The original cooperative was created to help independent retailers compete more effectively by combining purchasing power, distribution, merchandising, and business resources while allowing each store to remain independently owned and operated.
The organization expanded steadily throughout the United States and internationally and changed its name to Do it Best Corp. in 1998 following its merger with Our Own Hardware. Today, Do it Best Group describes itself as the world’s largest home improvement cooperative, supporting more than 8,000 independently owned locations in the United States and more than 60 countries. The group generates nearly $6 billion in annual sales, operates more than 12 distribution centers, employs approximately 3,000 people, and provides retailers with merchandise, logistics, e-commerce, marketing, technology, business services, loyalty programs, and supply-chain support.
Do it Best underwent major expansion during 2024 and 2025. In November 2024, the cooperative acquired substantially all assets of True Value Company through True Value’s Chapter 11 bankruptcy process, adding the True Value brand, expanded distribution capacity, a paint manufacturing operation, and thousands of retail relationships. In May 2025, Do it Best also completed a merger with United Hardware, expanding its membership by more than 20 percent. Do it Best remains member owned rather than publicly traded. Its world headquarters moved in 2022 to the Electric Works campus in downtown Fort Wayne at 1626 Broadway, Suite 100.
Do it Best Corp.
1626 Broadway, Suite 100
Fort Wayne, IN 46802
United States
Do it Best officially identifies this Electric Works location as its world headquarters. The cooperative relocated there in 2022.
1626 Broadway, Suite 100
Fort Wayne, IN 46802
United States
The Fort Wayne headquarters supports executive leadership, purchasing, merchandising, finance, marketing, technology, retail programs, membership, logistics, e-commerce, legal functions, and corporate administration.
Do it Best Corp.
P.O. Box 868
Fort Wayne, IN 46801-0868
United States
Do it Best has historically used this Fort Wayne P.O. Box for corporate and business correspondence.
Do it Best operates more than 12 distribution centers across the United States. Members, suppliers, and online customers may be directed to a specific facility depending on the order, return, shipment, or business relationship.
260-748-5300
This is a verified Do it Best corporate contact number used in official company and vendor documentation.
855-828-9792
This is the current toll-free number for Do it Best online Customer Service.
1626 Broadway, Suite 100, Fort Wayne, IN 46802, United States.
1626 Broadway, Suite 100, Fort Wayne, IN 46802, United States.
customerservice@doitbest.com
This is the current verified Customer Service email for online orders, returns, account questions, and related assistance.
Hardware, lumber, building materials, home improvement, wholesale distribution, retail support, e-commerce, and cooperative purchasing.
June 28, 1945 by Arnold Gerberding and 75 independent retailers.
Approximately 3,000 employees.
More than 8,000 member and affiliated locations across the United States and more than 60 countries.
Nearly $6 billion annually.
https://www.doitbest.com/global/careers/
Do it Best is member owned and privately held, so it does not maintain a public shareholder Investor Relations portal.
Do it Best distributes fasteners, locks, hinges, door hardware, cabinet hardware, repair products, and thousands of other general hardware items.
The cooperative supplies drills, saws, grinders, sanders, outdoor power equipment, and accessories from major tool manufacturers.
Retailers have access to hammers, screwdrivers, wrenches, pliers, measuring tools, cutting tools, and other hand-tool categories.
Do it Best supports member retailers with lumber, construction materials, roofing, siding, insulation, and related building products.
The organization distributes paint, coatings, brushes, rollers, preparation products, and other decorating and finishing materials. Its True Value acquisition also added vertically integrated paint manufacturing capabilities.
Product categories include faucets, fittings, pipes, valves, repair supplies, water-heating products, and other residential and commercial plumbing items.
Do it Best distributes wiring, switches, outlets, lighting products, electrical boxes, extension cords, breakers, and other electrical supplies.
Retailers can source lawn tools, garden supplies, fertilizers, outdoor equipment, watering products, pest control, and seasonal merchandise.
The cooperative carries fencing, animal-care items, agricultural hardware, outdoor equipment, and other products used by farm and ranch customers.
Doitbest.com provides customers with access to tens of thousands of products with home delivery, ship-to-store, and participating-store pickup options.
Member stores receive merchandising, advertising, technology, e-commerce, retail analytics, training, store-design, and operational support.
Do it Best operates a nationwide distribution network that delivers merchandise to independent retailers and supports direct online fulfillment.
260-748-5300
This is a verified Do it Best corporate telephone number used in official company documentation.
260-748-5300
Corporate, vendor, member, and business callers can use this number for Fort Wayne headquarters routing.
260-748-5300
This is the strongest verified general corporate number associated with Do it Best’s Fort Wayne organization.
260-748-5300
The number is used for general corporate and business communication with Do it Best Corp.
855-828-9792
Do it Best publishes this toll-free number for online Customer Service.
855-828-9792
Customers can use this number for orders, cancellations, returns, refunds, promotions, and account assistance.
855-828-9792
This is the primary nationwide toll-free number for doitbest.com Customer Service.
855-828-9792
Customers are instructed to call this number before returning merchandise by shipment so Customer Service can issue a Return Merchandise Authorization.
855-828-9792
Current 2026 Do it Best Group loyalty-program terms direct rewards-program questions and concerns to this number.
855-828-9792
Do it Best currently uses the same Customer Service contact for Best Rewards and True Value Rewards program assistance.
260-748-5619
Do it Best publishes this number for qualifying vendors needing Electronic Data Interchange support.
Not applicable.
Do it Best is a member-owned cooperative and does not maintain a public shareholder Investor Relations department.
For a doitbest.com order, cancellation, promotion, refund, return, or account question, call Customer Service at 855-828-9792. Current Customer Service hours are Monday through Friday from 8:00 a.m. to 6:30 p.m. Eastern Time. Customers can also email customerservice@doitbest.com.
Before calling, have the online order number, email address, shipping information, product number, preferred store, and payment information with sensitive details protected. If the purchase was made directly from an independently owned Do it Best store rather than doitbest.com, the local store should normally be contacted first because local retailers establish many of their own prices, policies, and store-level procedures.
For corporate, membership, supplier, or business matters, 260-748-5300 is the more appropriate starting point. Current and prospective suppliers may also have specialized vendor or EDI contacts.
Complaints may involve online orders, shipping, refunds, member stores, rewards, damaged products, promotions, account access, or customer service. Before escalating, gather the order number, receipt, store information, product details, photographs, and previous correspondence.
For doitbest.com transactions, call 855-828-9792 or email customerservice@doitbest.com. For an in-store purchase, begin with the independently owned retailer where the transaction occurred.
Online order issues should go to Customer Service, rewards problems to the Retail Programs team, and local-store concerns to store management because Do it Best member stores are independently owned.
If Customer Service cannot resolve the issue, request further review. For store-level disputes, ask for the store owner or manager.
Document the complaint through customerservice@doitbest.com or the official website contact process. Include the order or store information and requested resolution.
Serious unresolved corporate matters can be directed to Do it Best Corp., 1626 Broadway, Suite 100, Fort Wayne, IN 46802.
Rewards, supplier, privacy, online-order, vendor, and contractual disputes may require specialized internal teams rather than ordinary Customer Service.
Product-safety concerns can involve the Consumer Product Safety Commission, while retail, building-material, environmental, or contractor-related issues can involve state or local authorities depending on the product and circumstances.
Consumers with unresolved online retail complaints can contact their state attorney general or consumer-protection agency. For a dispute with an independently owned member store, the complaint may legally involve that retailer rather than Do it Best Corp.
Current Do it Best loyalty-program terms include arbitration provisions for certain disputes. For substantial financial, contractual, product, or business claims, review the applicable purchase or program terms and seek qualified legal advice if internal processes do not resolve the matter.
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