Press Ganey Associates
Press Ganey Associates
Press Ganey Associates is a healthcare experience-management, analytics, technology, consulting, and research company with roots in South Bend, Indiana. The company was founded in 1985 by Irwin Press and Rod Ganey, then professors at the University of Notre Dame, around the idea that hospitals could improve care by systematically listening to patients and acting on their feedback. Over four decades, the company expanded from patient surveys into a much broader Human Experience platform covering patients, consumers, healthcare employees, members, safety, reputation, and organizational performance.
Press Ganey today combines experience measurement, healthcare benchmarking, consulting, artificial intelligence, digital reputation management, workforce engagement, safety analytics, patient-experience services, health-plan measurement, and customer-experience technologies. Current company materials report 3,000+ employees, 41,000+ clients, more than 70,000 projects per year, and operations supporting customers in more than 100 countries.
A major ownership change occurred in May 2026, when Qualtrics completed its acquisition of Press Ganey Forsta for $6.75 billion. Press Ganey therefore is no longer simply a standalone private portfolio company. It now operates within the broader Qualtrics Experience Management organization, although Press Ganey’s own client, contractual, invoicing, and operational processes were initially maintained separately following the acquisition.
800-232-8032
Press Ganey publishes this number in current legal and privacy materials.
855-871-5226
This is Press Ganey’s current Client Support number for existing clients.
Press Ganey Associates LLC
1173 Ignition Drive
South Bend, IN 46601
United States
Press Ganey Associates LLC
1173 Ignition Drive
South Bend, IN 46601
United States
Current Press Ganey contact, legal, and privacy pages use this South Bend address for the company’s principal U.S. operations and legal notices.
Client Support: clientsupportdesk@pressganey.com
Privacy: privacy@pressganey.com
Legal: legaldepartment@pressganey.com
International General Contact: info@pressganey.com.
Healthcare Experience Management, Data Analytics, AI, Surveys, Consulting, Patient Experience, Workforce Experience and Healthcare Technology
1985
Founded by Irwin Press and Rod Ganey.
3,000+ employees
Current company materials use this scale, while 2025 corporate information referenced approximately 3,500 team members globally.
41,000+ clients
100+ countries
Press Ganey does not publish universal public walk-in hours for the South Bend office.
Client-support hours depend on product and service type.
https://www.pressganey.com/company/careers/
Press Ganey’s Human Experience platform connects patient, consumer, workforce, member, safety, reputation, and other experience data in one environment. The goal is to help healthcare organizations understand what people are experiencing and convert those insights into measurable operational improvements.
Press Ganey helps hospitals, health systems, medical groups, ambulatory providers, and other healthcare organizations collect and analyze patient feedback. Survey results can be benchmarked against large healthcare datasets to identify performance gaps and opportunities.
The company supports federally regulated CAHPS survey programs used by healthcare organizations and health plans. These programs help measure patient and member experiences using standardized instruments tied to healthcare quality and reimbursement environments.
Patients who receive a Press Ganey survey can contact dedicated patient-survey specialists with questions about the survey process.
Current patient-survey number
844-273-3513.
Press Ganey measures employee engagement, burnout, teamwork, trust, retention risk, safety culture, and other workforce indicators. Healthcare organizations can use these insights to improve workplace culture and reduce staff turnover.
The company provides tools and benchmarking focused on physician and advanced-practice-provider engagement, experience, burnout, leadership, and organizational alignment.
Press Ganey helps healthcare organizations evaluate how consumers search for, select, schedule, access, and interact with healthcare services before and after becoming patients.
Health plans use Press Ganey solutions to measure and improve member experience, satisfaction, access, loyalty, and service performance.
The company provides digital reputation tools that help healthcare organizations monitor reviews, manage listings, improve provider visibility, and understand consumer sentiment across digital channels.
Through technology added from businesses such as Doctor.com and related capabilities, Press Ganey supports online provider profiles, provider-directory accuracy, visibility, search, and digital patient acquisition.
Press Ganey provides tools that assess psychological safety, reporting culture, teamwork, leadership, and other organizational factors linked to patient and workforce safety.
Press Ganey’s nursing and workforce portfolio includes benchmarking and analytics rooted in assets such as NDNQI, helping organizations evaluate nursing performance and workforce conditions.
The company supports health plans seeking to understand member experience and improve performance connected with Medicare Stars and other quality frameworks.
Narrative HX is an AI-driven solution designed to analyze large volumes of unstructured feedback and convert comments into actionable insights more quickly. Press Ganey launched the product in 2026 as part of its expanding AI portfolio.
Press Ganey uses artificial intelligence to summarize feedback, surface patterns, recommend actions, and help organizations turn experience data into operational decisions. Its AI capabilities are increasingly integrated with the broader Human Experience platform.
Forsta brought customer-experience, market-research, survey, analytics, and research-technology capabilities into Press Ganey. The combination expanded Press Ganey beyond traditional healthcare patient-survey services into broader enterprise experience-management technology.
Press Ganey’s broader platform includes capabilities associated with InMoment, including customer experience, conversational intelligence, natural-language processing, and reputation-management technology.
Press Ganey consultants work with hospitals, health systems, health plans, and other healthcare organizations to interpret data, redesign processes, improve experience, strengthen workforce culture, and implement performance-improvement programs.
Organizations can access research expertise for specialized healthcare and experience-management questions. These services supplement the company’s software and measurement platforms.
Press Ganey maintains extensive comparative healthcare datasets that allow organizations to evaluate their results against peer institutions and national benchmarks.
Press Ganey offers digital rounding tools that help nurses, managers, and other healthcare leaders capture real-time patient or employee feedback during care and workplace interactions.
Through its expanded technology portfolio, Press Ganey supports qualitative and quantitative research, online communities, survey research, audience insights, and broader customer-experience analysis.
The company provides advisory support that moves beyond measurement into implementation, helping leadership teams connect patient experience, safety, workforce performance, brand reputation, and organizational strategy.
800-232-8032
800-232-8032
800-232-8032
800-232-8032
For existing clients
855-871-5226
855-871-5226
clientsupportdesk@pressganey.com
844-273-3513
Press Ganey provides product-specific technical support through its knowledge base and support environment rather than one universal technical-support number.
800-232-8032
Press Ganey does not prominently publish one general sales number.Prospective clients are directed to the company’s expert/contact forms.
No universal public billing phone is prominently listed.Existing clients should work through their account team or Client Support.
Press Ganey operates offices in multiple U.S. and international markets, with location-specific numbers where applicable.
London
+44 (0)20 3053 9333
Sydney
+61 2 9929 3514
Singapore
+65 6990 7280
New Zealand
+64 9 884 8500.
No universal public emergency or after-hours corporate line is published.
Press Ganey is not separately publicly traded.Following the May 2026 acquisition, ownership sits under Qualtrics.
No permanent universal press phone is prominently published on the main contact page.
No universal public HR phone is listed.
https://www.pressganey.com/company/careers/
800-232-8032
800-232-8032
Not applicable.
Existing Press Ganey clients should start with 855-871-5226 or clientsupportdesk@pressganey.com. Before contacting support, have your organization name, Press Ganey product or program, account information, project name, survey type, affected user, screenshots, and any error message ready. Press Ganey’s services cover many separate platforms, so clearly identifying the product or project is important for correct routing.
Patients who received a Press Ganey survey should generally not use the corporate client-support line. Instead, call 844-273-3513 for patient-survey questions. If your concern is actually about medical care received at a hospital, physician office, or health system, the complaint should normally be made to the healthcare provider rather than Press Ganey, because Press Ganey frequently serves only as the survey and experience-measurement vendor.
For privacy complaints use privacy@pressganey.com. For legal or website-related matters use legaldepartment@pressganey.com. Keeping these issue types separate helps avoid unnecessary delays and ensures sensitive requests reach the appropriate team.
Press Ganey Associates LLC
1173 Ignition Drive
South Bend, IN 46601
United States
Press Ganey’s current legal, privacy, and contact information uses this address.
The South Bend Ignition Drive location functions as Press Ganey’s key corporate and legal office.
Current legal notices can be sent to
Press Ganey Associates LLC
Attn: Legal Affairs
1173 Ignition Drive
South Bend, IN 46601
Press Ganey also maintains another South Bend office at
710 Rush Street
South Bend, IN 46601
The company additionally has offices in Boston, Chicago, Stamford, Atlanta/Decatur, Provo, West Palm Beach, London, Germany, Norway, Sweden, Bosnia and Herzegovina, Australia, Singapore, India, and other markets.
Older company references may show
404 Columbia Place
South Bend, IN 46601
Current Terms identify 404 Columbia Place as the website-operating entity’s address but direct formal Legal Affairs notices to 1173 Ignition Drive, making Ignition Drive the more useful current headquarters/legal address for this page.
Complaints can involve client support, survey administration, data privacy, platform performance, contract services, patient-survey communications, billing, research services, or other Press Ganey interactions. Before escalating, gather screenshots, project or survey identifiers, organization details, email correspondence, support ticket numbers, affected dates, and any contract or statement-of-work information relevant to the issue.
Existing clients should contact 855-871-5226 or clientsupportdesk@pressganey.com and request a support case. Explain the product involved, who is affected, when the issue started, and the practical impact on your organization. Ask for a ticket or reference number and retain all responses.
Patient-survey inquiries should use 844-273-3513, while technical issues should be routed through the Press Ganey support portal or knowledge base. Privacy matters should go directly to privacy@pressganey.com, and legal or formal website-related concerns should use legaldepartment@pressganey.com.
If ordinary support does not resolve the issue, request review by the appropriate client-success leader, account executive, product manager, support supervisor, or project leader. Provide the original ticket number, prior responses, deadlines, business impact, and the resolution you need. Enterprise healthcare contracts can be complex, so referring to the correct statement of work or project agreement can materially speed up resolution.
Create a written record through email or the applicable support platform. For privacy concerns, Press Ganey explicitly invites complaints at privacy@pressganey.com. Written complaints should identify the organization, project or interaction, individuals involved, dates, and the requested corrective action.
For a serious unresolved complaint, send formal correspondence to Press Ganey Associates LLC, 1173 Ignition Drive, South Bend, IN 46601. Include copies of relevant contracts, support tickets, correspondence, and documentation rather than originals. If the matter is legal in nature, mark the correspondence Attn: Legal Affairs.
Contractual, data-protection, intellectual-property, cybersecurity, regulatory-survey, or healthcare-data issues should be routed to the appropriate legal, privacy, security, or compliance team. For copyright matters, Press Ganey specifically identifies its Legal Department at the South Bend address, with 800-232-8032 and legaldepartment@pressganey.com.
The appropriate regulator depends heavily on the complaint. Privacy matters can involve state privacy regulators, the Federal Trade Commission, or other authorities depending on the data and jurisdiction. Healthcare provider complaints generally should be filed against the hospital or health plan responsible for care or coverage rather than Press Ganey when Press Ganey only supplied the survey technology.
If a payment or commercial-services dispute cannot be resolved directly, a client may need to use contractual dispute channels, its payment provider, state consumer or business protection agencies, or procurement remedies. Organizations should preserve invoices, purchase orders, service agreements, and written support records.
If the complaint involves a material contract, data-processing agreement, confidentiality issue, or significant financial dispute, review the governing agreement for arbitration, venue, notice, cure period, and limitation provisions before proceeding. Press Ganey’s public website Terms also contain governing legal provisions, but enterprise customers may be subject to separate negotiated agreements.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.