Franciscan Health Headquarters & Corporate Office

About Franciscan Health

Franciscan Health is a Catholic, nonprofit healthcare system whose history in the Midwest dates to 1875. That year, a group of Catholic Sisters from Olpe, Germany answered a call to establish health and education ministries in the United States, opening what eventually became Franciscan Health Lafayette. The ministry was founded under the leadership and spiritual legacy of Mother Maria Theresia Bonzel and the Sisters of St. Francis of Perpetual Adoration. The broader system was formally organized as Sisters of St. Francis Health Services in 1974 and later adopted the Franciscan Health name as its hospitals, physician practices, and healthcare services became more integrated.

Today, Franciscan Health operates hospitals, physician practices, outpatient centers, specialty programs, diagnostic services, rehabilitation, emergency care, surgery, cancer care, cardiovascular care, orthopedics, women’s health, behavioral health, virtual care, and other medical services. Current Franciscan Health information describes an organization with 11 hospitals, numerous physician practices, and nationally recognized Centers of Health Care Excellence. Its healthcare network primarily serves communities in Indiana, with additional services and historical operations extending into neighboring Midwest markets.

Franciscan Health remains a Catholic healthcare ministry rather than a publicly traded company. A significant current leadership change took effect on October 1, 2026, when Michael Englehart became president and chief executive officer of Franciscan Alliance, succeeding longtime CEO Kevin Leahy. Franciscan stated that Englehart now leads more than 17,000 healthcare employees across Indiana, including 11 hospitals and Franciscan Physician Network. The system’s current corporate office remains at 1515 West Dragoon Trail in Mishawaka, Indiana.

Franciscan Health Headquarters & Corporate Office Address

Current Headquarters

Franciscan Alliance, Inc.
1515 West Dragoon Trail
Mishawaka, IN 46544
United States

Franciscan Health’s recent system facilities documentation identifies the Franciscan Alliance Corporate Office at 1515 West Dragoon Trail in Mishawaka. This is the current administrative headquarters for the overall healthcare organization.

Corporate Office

1515 West Dragoon Trail
Mishawaka, IN 46544
United States

The Mishawaka corporate office supports systemwide leadership, administration, finance, strategy, legal, human resources, communications, information technology, and other enterprise-level functions.

Mailing Address

Franciscan Alliance, Inc.
1515 West Dragoon Trail
Mishawaka, IN 46544
United States

No separate universal corporate mailing address is prominently published in current system information. Department-specific correspondence, including medical records, billing, and legal requests, can use different addresses.

Other Important Address

Franciscan Health Medical Records
8111 South Emerson Avenue
Indianapolis, IN 46237
United States

Franciscan Health publishes this address for medical and billing record requests. It is a specialized records address and should not be confused with the Mishawaka corporate headquarters.

Quick Information

Corporate Phone Number

574-256-3935

Franciscan Health corporate materials have published this number with the Mishawaka corporate office at 1515 West Dragoon Trail.

Customer Service Number

866-903-0436

Franciscan Health publishes this number for billing and insurance Customer Service Representatives. Because healthcare support is location and service specific, there is no single universal number for every patient-care concern.

Corporate Office Address

1515 West Dragoon Trail, Mishawaka, IN 46544, United States.

Headquarters Address

1515 West Dragoon Trail, Mishawaka, IN 46544, United States.

Email

MedicalRecords@FranciscanAlliance.org

Franciscan Health does not prominently publish one universal general corporate customer-service email. This verified specialized email is used for medical-record requests. General inquiries are handled through the official Contact Us form and department-specific channels.

Industry

Healthcare, hospitals, physician services, outpatient care, emergency medicine, surgery, diagnostics, rehabilitation, and Catholic healthcare.

Founded

Franciscan Health’s ministry traces to 1875. The system that became Franciscan Alliance was formally organized as Sisters of St. Francis Health Services in 1974.

Number of Employees

More than 17,000 healthcare employees as of the October 2026 leadership transition.

Number of Hospitals

11 hospitals, together with Franciscan Physician Network and numerous outpatient and medical-practice locations.

Corporate Office Hours

Public visitor hours for the Mishawaka corporate headquarters are not prominently published. Franciscan Health’s online Contact Us form is monitored Monday through Friday during regular business hours.

Website

https://www.franciscanhealth.org/

Careers Page

https://jobs.franciscanhealth.org/

Franciscan Health is a nonprofit Catholic healthcare organization and does not maintain a conventional shareholder Investor Relations portal.

Franciscan Health Products & Services

Primary Care

Franciscan Health provides primary-care services through physician offices and medical practices. Patients can access preventive care, routine examinations, chronic-disease management, referrals, and ongoing healthcare through its physician network.

Emergency Care

Franciscan hospitals provide emergency medical services for serious illnesses and injuries. Emergency departments are supported by hospital diagnostic, imaging, surgical, and specialty-care resources.

Cardiovascular Care

Franciscan Health provides heart and vascular services that can include cardiology, cardiac testing, catheterization, vascular treatment, rehabilitation, and advanced cardiovascular procedures at participating facilities.

Cancer Care

The health system provides oncology services including cancer diagnosis, medical oncology, radiation oncology, surgical treatment, imaging, supportive care, and other services depending on location.

Orthopedic Care

Franciscan Health offers orthopedic services for joint, bone, muscle, spine, sports, and mobility-related conditions. Its network includes orthopedic specialists, surgical services, rehabilitation, imaging, and dedicated orthopedic facilities.

Women’s Health

Women’s healthcare services can include obstetrics, gynecology, breast health, maternity care, diagnostic services, and other specialized programs depending on the hospital or physician location.

Surgical Services

Franciscan Health provides inpatient and outpatient surgical services across multiple specialties. Procedures range from common general surgery to complex specialty and minimally invasive treatment.

Imaging and Diagnostic Services

The system provides X-rays, CT scans, MRI, ultrasound, mammography, laboratory testing, nuclear medicine, and other diagnostic services at participating hospitals and outpatient facilities.

Rehabilitation

Franciscan Health provides physical therapy, occupational therapy, speech therapy, cardiac rehabilitation, and other rehabilitation programs to help patients recover function and manage medical conditions.

Behavioral Health

Behavioral and mental-health services are available through selected Franciscan Health facilities and programs. Services can include assessment, counseling, psychiatric care, and inpatient or outpatient treatment depending on location.

Virtual Care

Franciscan Virtual Visit allows eligible patients to receive certain healthcare services remotely. The system also provides digital scheduling and MyChart functionality for participating patients.

Medical Records Services

Patients can request copies of their medical and billing records electronically or through written authorization. Franciscan Health maintains centralized procedures for requests across hospitals and physician locations.

Franciscan Health Corporate Phone Numbers

Corporate Phone Number

574-256-3935

This number is published with Franciscan Alliance’s corporate office at 1515 West Dragoon Trail in Mishawaka. It is the appropriate verified number for corporate-level administrative inquiries.

Corporate Headquarters Number

574-256-3935

The number is associated directly with the Mishawaka corporate office. Routine patient-care questions should normally be directed to the hospital, physician office, or specialized department involved.

Headquarters Number

574-256-3935

This number serves the Franciscan Alliance corporate location in Mishawaka. Patients should not use the corporate headquarters as a substitute for emergency or clinical care.

Corporate Office Number

574-256-3935

The corporate-office line can be used for genuine system-level administrative matters and routing to appropriate enterprise departments.

Billing Customer Service Number

866-903-0436

Franciscan Health publishes this number for patients who need assistance understanding a bill, insurance processing, account balances, or related billing questions.

MyChart Support Number

877-900-5741

This number is published for Franciscan Health MyChart support. Patients experiencing login, access, or technical problems with MyChart can use this specialized support line.

Medical Records Number

317-528-2700

Franciscan Health publishes this number for questions involving requests for medical or billing records.

Medical Records Request Status Number

610-994-7500

Patients checking the status of an already submitted medical-record request can call this number and select Option 1.

Human Resources Number

855-324-3571

Franciscan Health publishes 855-FA-HELP1 for career and Human Resources questions through the MyFranciscan Service Center. Current listed hours are Monday through Friday.

Patient Complaint / Grievance Number

844-217-5629

Franciscan Health publishes this number for patients who wish to file a complaint with a hospital representative or raise qualifying patient-rights concerns.

TTY Grievance Number

877-893-8199

This TTY number is provided alongside Franciscan Health’s patient complaint and grievance process for individuals requiring accessible communication.

Emergency Number

911

Franciscan Health specifically advises patients with a medical emergency to call 911 rather than using its online Contact Us form or ordinary support channels.

How to Reach a Real Person at Franciscan Health

The correct number depends on the type of issue. Billing and insurance questions should begin at 866-903-0436, MyChart technical questions at 877-900-5741, and medical-record questions at 317-528-2700. For an appointment, clinical question, test result, prescription concern, or hospital-service issue, contact the relevant Franciscan Health facility or physician office because those teams have direct access to the appropriate patient records and scheduling systems.

Before calling, prepare the patient’s name, date of birth, relevant facility or physician, appointment or service date, account or billing information when appropriate, and any existing case or reference number. Patients should protect sensitive health information and use secure Franciscan Health systems when communicating medical details electronically.

For a complaint about treatment, patient rights, discrimination, or hospital service, Franciscan Health provides a formal grievance number at 844-217-5629. Corporate administrative matters can be directed to the Mishawaka office at 574-256-3935, but emergency medical concerns should always go to 911 or the nearest emergency department.

How to File a Complaint Against Franciscan Health

Complaints can involve hospital care, physician services, billing, insurance, medical records, patient rights, accessibility, discrimination, privacy, staff conduct, or another healthcare service. Before escalating, gather the patient’s name, service dates, facility and provider information, bill or account number, medical records when relevant, correspondence, and a clear description of the concern and requested resolution.

Step 1: Contact Customer Service

For billing complaints, call 866-903-0436. For other patient-care concerns, begin with the hospital, clinic, physician office, or department where the service occurred. Explain the issue and ask that the concern be documented.

Step 2: Contact the Relevant Department

Medical-record concerns should go to Health Information Management, MyChart problems to technical support, billing disputes to billing and insurance, and clinical concerns to the appropriate patient-care or hospital department. Correct routing is especially important in healthcare because different teams control different records and decisions.

Step 3: Request Supervisor or Management Review

If frontline staff cannot resolve the matter, request the department manager, nursing supervisor, practice manager, patient-relations representative, or other responsible leader. Provide any existing complaint reference and summarize what has already been attempted.

Step 4: Use the Company’s Written Complaint Channel

Franciscan Health’s Contact Us form can create a written record for non-emergency inquiries. Medical-record requests can be submitted through the published records process, including MedicalRecords@FranciscanAlliance.org when appropriate.

Step 5: Contact Corporate Headquarters

For serious unresolved system-level concerns, correspondence can be directed to Franciscan Alliance, Inc., 1515 West Dragoon Trail, Mishawaka, IN 46544. Include prior complaint information, facility details, and copies of relevant correspondence.

Step 6: Use the Specialized Complaint or Dispute Department

Patients can use Franciscan Health’s formal grievance process by calling 844-217-5629. Complaints involving discrimination, accessibility, or patient rights should specifically identify the protected right or service issue involved.

Step 7: File With the Appropriate Regulator

Healthcare complaints can involve the Indiana Department of Health, Illinois or Michigan health regulators where applicable, the U.S. Department of Health and Human Services Office for Civil Rights, professional licensing boards, or federal healthcare agencies depending on the issue.

Step 8: Use Consumer Protection or Financial Dispute Options

Billing and collection disputes may qualify for state consumer-protection procedures or insurance appeals. Patients should also review insurer appeal rights, Franciscan Health financial-assistance programs, and any applicable protections involving medical billing.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial medical injury, discrimination, privacy breaches, contractual disputes, or other serious claims, preserve medical records, bills, communications, and supporting evidence. Healthcare claims often have strict procedural and filing deadlines, so professional legal advice may be appropriate when internal grievance and regulatory processes do not resolve the issue.