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- Jimmy John’s Enterprises, LLC
About Jimmy John’s
Jimmy John’s is an American sandwich restaurant chain known for its submarine sandwiches, fresh-baked bread, delivery, pickup, and fast restaurant service. The company was founded in 1983 by Jimmy John Liautaud in Charleston, Illinois, and grew into one of the largest sandwich chains in the United States through franchising.
Today, Jimmy John’s is part of Inspire Brands, which acquired the company in 2019. Inspire Brands’ portfolio also includes Arby’s, Sonic Drive-In, Buffalo Wild Wings, Dunkin’, and Baskin-Robbins, making Jimmy John’s part of one of the largest multi-brand restaurant organizations in the world.
Champaign, Illinois remains closely associated with Jimmy John’s corporate and support operations. The company maintains a significant presence there, while Inspire Brands is headquartered in Atlanta, Georgia.
Quick Information
Industry
Quick-Service Restaurants
Founded
1983
Parent Company
Inspire Brands
Corporate Phone Number
1-866-276-6302
Customer Service Number
1-866-276-6302
Corporate Office Address
Champaign, Illinois
United States
Headquarters Address
Jimmy John’s brand operations are supported through Inspire Brands, including its Champaign, Illinois Support Center.
privacyrequests@inspirebrands.com
Privacy-related inquiries
Founder
Jimmy John Liautaud
Restaurant Type
Quick-Service Sandwich Restaurants
Customer Support
Phone and Online Contact System
Website
Jimmy John’s Products & Services
Jimmy John’s specializes in made-to-order sandwiches and related restaurant services.
Submarine Sandwiches
The menu includes sandwiches featuring turkey, roast beef, ham, tuna, salami, capocollo, cheese, vegetables, and other ingredients.
Originals and Favorites
Jimmy John’s organizes menu items into different sandwich categories with varying combinations of meats, cheese, and toppings.
Unwich
Customers can order selected sandwiches wrapped in lettuce rather than bread.
Sides
Available sides may include chips, pickles, cookies, and other items.
Catering
Participating locations provide catering for offices, parties, meetings, and other events.
Pickup and Delivery
Customers can place qualifying orders through JimmyJohns.com or the mobile app.
Rewards
Jimmy John’s operates a digital rewards program for eligible purchases.
Jimmy John’s Corporate Phone Numbers
Jimmy John’s Customer / Corporate Contact
1-866-276-6302
Jimmy John’s currently publishes this number in its customer-facing accessibility and privacy information. (jimmyjohns.com)
Privacy Contact
1-866-276-6302
Privacy-related inquiries may also be directed to:
privacyrequests@inspirebrands.com (resources.jimmyjohns.com)
How to Reach a Real Person at Jimmy John’s
Call:
1-866-276-6302
For restaurant-specific concerns, start with the Jimmy John’s location involved.
Before contacting support, have:
- Restaurant location
- Date and time
- Order number
- Receipt
- Delivery information
- Product details
- Description of the complaint
available.
Jimmy John’s also provides digital contact and guest-feedback options through its website.
Jimmy John’s Headquarters & Corporate Office Address
Brand Support Operations
Jimmy John’s is currently part of Inspire Brands.
Inspire Brands operates a major support center in:
Champaign, IL
United States
Broader parent-company legal and corporate correspondence may use:
Inspire Brands
3 Glenlake Parkway NE
Atlanta, GA 30328
United States
Jimmy John’s current privacy documentation directs written privacy correspondence to the Inspire Brands Atlanta address. (resources.jimmyjohns.com)
How to File a Complaint Against Jimmy John’s
Step 1: Contact the Restaurant Manager
Begin with the location involved.
Step 2: Contact Jimmy John’s
Call:
1-866-276-6302
Step 3: Submit Online Feedback
Provide the restaurant, order, and transaction details.
Step 4: Request Further Review
Ask for escalation if necessary.
Keep receipts and case information.
Step 5: Contact Inspire Brands
For serious corporate correspondence:
Jimmy John’s / Inspire Brands
3 Glenlake Parkway NE
Atlanta, GA 30328
Step 6: Food Safety Complaints
Serious sanitation concerns may also be reported to the local health authority.
Step 7: Consumer Complaint
Unresolved consumer issues may be reported to the appropriate state consumer-protection agency.
