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- Jack in the Box
About Jack in the Box
Jack in the Box, Inc. (NASDAQ: JACK) is an iconic American quick-service restaurant (QSR) chain — a San Diego-born fast food brand that has been serving bold, menu-diverse, round-the-clock meals for 75 years. Founded on February 21, 1951, in San Diego, California by Robert O. Peterson, Jack in the Box was one of America’s earliest drive-through fast food chains and pioneered the intercom speaker ordering system that became standard across the industry. Today the company operates and franchises more than 2,050 Jack in the Box restaurants across 21 U.S. states and Guam, with approximately 95% of locations operated by franchisees and the balance operated by the company directly. Jack in the Box is headquartered at 9357 Spectrum Center Boulevard in San Diego, California — its Restaurant Support Center — and is publicly traded on the NASDAQ under ticker symbol JACK.
Jack in the Box is currently led by President and CEO Lance Tucker, who assumed the role following the February 2025 resignation of longtime CEO Darin Harris. Tucker has been guiding the brand through its “JACK on Track” strategic transformation plan — focused on simplifying operations, improving guest experience consistency, and rebuilding sales momentum. In a transformational move completed December 22, 2025, Jack in the Box sold its Del Taco holdings — which it had acquired for $575 million in 2022 — following a strategic review that determined the two brands would be better served independently. Q1 fiscal 2026 results showed Jack in the Box same-store sales of -6.7%, reflecting ongoing consumer traffic headwinds, though sequential improvement is expected throughout the balance of fiscal 2026. The company is celebrating its 75th anniversary in 2026.
Quick Information
Industry
Quick-Service Restaurant (QSR) — Fast Food Burgers, Chicken, Tacos & All-Day Menu
Founded
February 21, 1951, San Diego, California
NASDAQ Ticker
JACK
Number of Employees
2,800+ corporate and support employees; 10,000+ systemwide including franchisee employees
Corporate Office Hours
Guest Relations: Monday–Friday 9:00 AM – 5:00 PM PT. Restaurant Support Center available Monday–Friday 8:00 AM – 5:00 PM PT.
guestrelations@jackinthebox.com — primary customer complaints and guest experience feedback
info@jackinthebox.com — general customer service inquiries
franchising@jackinthebox.com — franchise development and franchising inquiries
Website
www.jackinthebox.com
Contact Page
jackinthebox.com/contact-us
Investor Relations
investors.jackinthebox.com
Franchise Information
jackintheboxfranchising.com
Careers Page
jackinthebox.com/careers
Products & Services
Jack in the Box delivers one of the most diverse and unapologetically bold menus in American fast food — offering an all-day, all-daypart lineup that covers breakfast, lunch, dinner, late night, and everything in between. Unlike most fast food competitors that restrict breakfast to morning hours, Jack in the Box serves its full menu — including breakfast items — 24 hours a day, 7 days a week. Their full range of products and services includes:
- Burgers — the company’s flagship product category; Jack in the Box serves a diverse lineup from the classic Jumbo Jack and Sourdough Jack to the premium Buttery Jack series and limited-time specialty burgers; burgers are the brand’s highest-volume product category
- Chicken — chicken sandwiches, spicy chicken sandwiches, chicken strips, and popcorn chicken bites; chicken has been a major innovation focus in 2024 and 2025
- Tacos — Jack in the Box’s most iconic and beloved non-burger item; the Monster Taco and Regular Taco have been on the menu for decades and have a cult following; Jack in the Box is one of the largest taco sellers in the United States by unit count despite being a burger chain
- Breakfast — egg and cheese biscuits, breakfast sandwiches, breakfast burritos, French toast sticks, and hash browns; served all day, all night — one of Jack in the Box’s core competitive differentiators versus McDonald’s, Wendy’s, and other chains
- Loaded Fries & Sides — seasoned curly fries, regular fries, onion rings, mozzarella sticks, egg rolls, and a rotating lineup of loaded fries topped with toppings like nacho cheese, bacon, and jalapeños
- Beverages — sodas, lemonade, iced teas, shakes, and smoothies; Jack in the Box’s milkshakes are a popular menu item available all day
- Late Night Menu — with most locations open until midnight, 1:00 AM, or 24 hours, Jack in the Box is a dominant late-night fast food destination across its core Sun Belt markets
- Jack in the Box App & My Head Space Rewards — Jack in the Box’s mobile loyalty program offering points on every purchase, exclusive app-only deals, and digital ordering with mobile pay and skip-the-line convenience; digital ordering has been a key 2024–2026 strategic focus alongside POS system rollout across the franchise system
- Drive-Thru Only New Format — Jack in the Box’s new drive-thru-only restaurant prototype, which the company is deploying for new franchise development, offering lower real estate and construction costs with a streamlined operational model
Corporate Phone Numbers
Main Guest Relations Toll-Free Number
1-877-268-3024 — primary Jack in the Box toll-free guest relations and customer service line for all food complaints, service issues, and general inquiries. Available Monday through Friday during regular business hours.
Customer Service (Toll-Free Alternate)
1-800-378-5225 — alternate Jack in the Box toll-free customer service number for guest relations and complaints. Available Monday through Friday.
Corporate Headquarters / Restaurant Support Center
1-858-571-2121 — main Jack in the Box corporate headquarters and Restaurant Support Center switchboard at 9357 Spectrum Center Boulevard, San Diego, California. Available Monday through Friday 8:00 AM to 5:00 PM PT.
Corporate Office Alternate
1-858-522-4716 — alternate corporate office and guest care line. Available Monday through Friday 7:00 AM to 5:00 PM PT.
Privacy / Data Requests
1-800-378-5225 — also handles privacy and personal data access, correction, and deletion requests under CCPA and applicable state privacy laws.
How to Reach a Real Person at Jack in the Box
The fastest way to speak with a live Jack in the Box guest relations representative is to call 1-877-268-3024. This line is available Monday through Friday during regular business hours. When prompted by the automated system, select your inquiry type — typically 1 for food quality complaints, 2 for service issues, or 3 for general inquiries. To reach a live representative directly, press 0 or say “representative” at any menu prompt. For the shortest wait times, calling on weekday mornings before 10:00 AM PT is recommended.
You can also submit a formal complaint or guest feedback online by visiting jackinthebox.com and scrolling to the bottom of the page to click “Contact Us.” The online contact form asks for the restaurant location, date of visit, order details, and a description of your experience — all of which help the corporate guest relations team investigate and respond. For written inquiries, email guestrelations@jackinthebox.com or info@jackinthebox.com with your full name, the restaurant address, date and time of visit, order details, and a clear description of your complaint. Jack in the Box is also responsive through its @JackBox account on X (Twitter) for public complaint escalations.
Jack in the Box Headquarters & Corporate Office Address
Jack in the Box has been headquartered in San Diego, California since the restaurant chain’s founding in 1951 — the only major national quick-service restaurant brand that has maintained its headquarters in the city of its origin for more than seven decades. The company’s current headquarters and Restaurant Support Center is located at 9357 Spectrum Center Boulevard in San Diego’s Kearny Mesa/Miramar corridor — a modern commercial office park situated near Miramar Road and Interstate 15, in the heart of San Diego’s largest business and technology campus district. The company also historically referenced 9330 Balboa Avenue as a corporate office location, which served as Jack in the Box’s primary address for many years and remains associated with the company in some older filings and directories. The Restaurant Support Center campus houses Jack in the Box’s CEO and full executive leadership team, brand management, marketing, menu innovation, digital technology, franchise development, real estate, legal, and all major corporate support functions.
Jack in the Box, Inc. — Corporate Headquarters / Restaurant Support Center
9357 Spectrum Center Boulevard
San Diego, California 92123
United States
Jack in the Box, Inc. — Legacy/Prior Corporate Address
9330 Balboa Avenue
San Diego, California 92123
United States
Jack in the Box — Del Taco (Divested Dec. 2025)
25521 Commercentre Drive
Lake Forest, California 92630
United States
For all formal written guest complaints and legal correspondence, write to Jack in the Box, Inc., 9357 Spectrum Center Boulevard, San Diego, California 92123, Attn: Guest Relations. Include your full name, the restaurant address and location number, date and time of visit, order details, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Jack in the Box
Step 1 — Address the Restaurant Manager On-Site
For immediate food quality complaints, incorrect orders, or service issues, address your concern directly with the Shift Manager or Restaurant Manager on duty at the Jack in the Box location where the issue occurred. For franchise locations — which represent approximately 95% of all Jack in the Box restaurants — the franchisee’s management team has direct authority over day-to-day operations. Most immediate service issues can be resolved on the spot with a remake or refund.
Step 2 — Call 1-877-268-3024 or 1-800-378-5225
If your complaint cannot be resolved at the restaurant level, call Jack in the Box’s toll-free guest relations lines. Have the restaurant address, your order receipt or order details, and the date and time of your visit ready. Ask the representative to formally log your complaint and provide a reference number for follow-up.
Step 3 — Email Guest Relations
For a formal written record, email guestrelations@jackinthebox.com or info@jackinthebox.com. Include your full name, the restaurant location and address, date and time of visit, order details, a detailed description of the issue, and the specific resolution you are requesting.
Step 4 — Submit the Online Contact Form
Visit jackinthebox.com, scroll to the bottom, and click “Contact Us.” Complete the online contact form with all relevant details — restaurant location, date, order description, and complaint specifics — and submit. Online submissions are reviewed by the corporate guest relations team.
Step 5 — Request Escalation to a Supervisor
If the first guest relations representative cannot resolve your complaint, ask immediately to speak with a supervisor or the customer resolution team. Supervisors have authority to issue formal complaint tickets, escalate to regional franchise managers, and approve exception credits or refunds for unresolved guest issues.
Step 6 — Write to the Corporate Office
For formally unresolved complaints, write to Jack in the Box, Inc., 9357 Spectrum Center Boulevard, San Diego, California 92123, Attn: Guest Relations. Include all prior contacts, reference numbers, receipts, photos, and a clear statement of the resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Jack in the Box is listed with the BBB’s San Diego chapter and a formal complaint filing typically prompts an escalated corporate response within 14 days.
Step 8 — File a Complaint With Your Local Health Department
For complaints involving food safety, foodborne illness, foreign objects in food, or unsanitary restaurant conditions, file a complaint with your local county health department or environmental health department. Health inspectors have authority to inspect restaurant premises and cite violations. Always seek medical attention first for any potential foodborne illness.
Step 9 — File a Complaint With the FTC
For complaints involving deceptive menu pricing, misleading advertising, or unauthorized charges through the Jack in the Box app, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
