Ace Hardware Headquarters & Corporate Office

About Ace Hardware

Ace Hardware Corporation is one of the largest hardware retail cooperatives in the world, supporting a network of independently owned Ace Hardware stores. These stores offer a wide range of products, including tools, paint, lawn and garden supplies, plumbing and electrical products, hardware, outdoor equipment, grills, home-improvement products, and other merchandise.

Ace Hardware was founded in 1924 by a group of Chicago-area hardware-store owners who joined together to increase their purchasing power and compete more effectively with larger retailers. Unlike a traditional centrally owned retail chain, many Ace Hardware locations are independently owned and operated by local entrepreneurs, while Ace Hardware Corporation provides merchandise, marketing, distribution, technology, branding, and other business services.

The company remains headquartered in Oak Brook, Illinois, and continues to support thousands of locally owned hardware retailers across its network. Current Ace legal materials and federal carrier records identify 2915 Jorie Boulevard, Oak Brook, IL 60523 as the corporate address, with the corporate telephone number 630-990-6600.

Quick Information

Industry

Hardware and Home Improvement Retail

Founded

1924

Corporate Phone Number

630-990-6600

Customer Service Number

1-888-827-4223

Corporate Office Address

2915 Jorie Boulevard
Oak Brook, IL 60523
United States

Headquarters Address

2915 Jorie Boulevard
Oak Brook, IL 60523
United States

Email

Ace primarily handles customer inquiries through its official Customer Care email form. Business customers may also use Ace’s published Customer Care email channel.

Business Model

Retailer-Owned Cooperative

Main Products

Hardware, Tools, Paint and Home Improvement Products

Customer Care Hours

Hours vary by support channel

Store Ownership

Primarily Independently Owned and Operated

Website

www.acehardware.com

Ace Hardware Products & Services

Ace Hardware stores provide home-improvement, maintenance, repair, outdoor, and hardware products.

Tools

Stores sell hand tools, power tools, tool storage, accessories, and equipment from major manufacturers.

Paint and Supplies

Ace is known for paint, stains, brushes, rollers, primers, and painting accessories.

Lawn and Garden

Customers can purchase lawn tools, fertilizers, garden products, outdoor equipment, hoses, and seasonal items.

Plumbing

Stores carry pipes, fittings, faucets, repair supplies, drains, and other plumbing products.

Electrical Products

Ace sells light bulbs, switches, outlets, extension cords, batteries, wiring accessories, and related electrical supplies.

Outdoor Living

Products include grills, smokers, patio accessories, outdoor furniture, coolers, and seasonal merchandise.

Local Store Services

Services vary by independently owned Ace store and may include key cutting, screen repair, glass cutting, paint matching, assembly, propane exchange, and local delivery.

Ace Hardware Corporate Phone Numbers

Ace Corporate Headquarters

630-990-6600

Ace’s current online Terms and federal transportation records identify this number with its Oak Brook headquarters.

Ace Customer Care

1-888-827-4223

Ace currently publishes this number for product questions, online orders, and general Customer Care.

Local Store Numbers

Each independently operated Ace store maintains its own telephone number.

For store-specific purchases, returns, employee complaints, or services, contacting the local store may provide the fastest response.

How to Reach a Real Person at Ace Hardware

For general assistance, call:

1-888-827-4223

Ace Customer Care can assist with many questions involving AceHardware.com, online orders, products, and general service concerns.

Before calling, have:

• Order number
• Ace Rewards information
• Store location
• Receipt
• Product name
• Item number
• Purchase date
• Shipping information
• Description of the issue

available.

For a complaint involving a particular Ace store, remember that the location may be independently owned. Start with the store manager before escalating to Ace corporate Customer Care.

Ace Hardware Headquarters & Corporate Office Address

Ace Hardware Corporate Headquarters

Ace Hardware Corporation
2915 Jorie Boulevard
Oak Brook, IL 60523
United States

Corporate Phone: 630-990-6600

Ace’s careers site describes Oak Brook as its corporate headquarters, while current legal and federal records provide the specific 2915 Jorie Boulevard address.

This address should not be confused with individual independently owned Ace Hardware retail locations.

How to File a Complaint Against Ace Hardware

Step 1: Speak With the Store Manager

For an in-store issue, begin with the manager of the Ace location involved.

This is appropriate for:

• Returns
• Pricing
• Employee conduct
• Local services
• Damaged products
• Store purchases

Step 2: Contact Ace Customer Care

Call:

1-888-827-4223

Step 3: Submit an Online Customer Care Message

Ace provides an email form through its Customer Service page.

Step 4: Request Further Review

If the initial response is insufficient, ask whether the complaint can be reviewed by a supervisor or the appropriate retail-support team.

Keep receipts, order information, photographs, and case numbers.

Step 5: Contact Corporate Headquarters

Ace Hardware Corporation
2915 Jorie Boulevard
Oak Brook, IL 60523

Step 6: Product Safety Complaints

Check Ace’s current product-recall information and stop using a product that may be unsafe. Ace actively publishes recall notices on its Customer Service page.

Step 7: Consumer Complaint

Serious unresolved disputes may be reported to the appropriate state consumer-protection agency or attorney general’s office.