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- Ace Hardware
About Ace Hardware
Ace Hardware Corporation is an American hardware cooperative headquartered in Oak Brook, Illinois. The company was founded in 1924 by a group of Chicago-area hardware store owners who joined together to purchase merchandise in larger quantities and obtain better pricing. Over the following century, Ace developed into the world’s largest retailer-owned hardware cooperative, supporting independently owned neighborhood hardware stores with merchandise, distribution, marketing, technology, operational resources, and other services.
Ace Hardware stores sell tools, paint, lawn and garden supplies, outdoor living products, plumbing and electrical products, grills, hardware, home-maintenance products, automotive supplies, cleaning products, and numerous other items used for home improvement and repair. Most Ace retail locations are independently owned and operated, which means individual store owners control many local matters such as staffing, store policies, operating hours, and certain services.
As of 2026, Ace reports serving more than 8,800 locally owned and operated stores worldwide and providing products, services, and operating support to more than 5,200 Ace retail stores in the United States. The company also operates a major distribution network and business units including Emery Jensen Distribution, Ace Hardware Home Services, and Ace International Hardware Corporation.
Quick Information
Corporate Phone Number
630-990-6600
Customer Service Number
1-888-827-4223
Ace Customer Care representatives are currently available seven days a week from 7:00 AM to 7:00 PM Central Time.
Corporate Office Address
Ace Hardware Corporation
2200 Kensington Court
Oak Brook, IL 60523
United States
Headquarters Address
Ace Hardware Corporation
2200 Kensington Court
Oak Brook, IL 60523
United States
Ace’s current careers material confirms that its corporate headquarters remain in Oak Brook, Illinois.
Ace provides customer support primarily through its online Contact Us form rather than prominently displaying a universal plain-text Customer Service email address.
Careers / Applicant Assistance: careers@acehardware.com
Media: media@acehardware.com
Industry
Hardware Retail, Home Improvement, Wholesale Distribution, Retail Cooperative, Home Services and E-Commerce
Founded
1924
Ace Hardware was founded by a small group of Chicago hardware store owners who created a cooperative purchasing organization.
Number of Employees
Ace Hardware does not prominently publish one current company-wide employee figure that combines corporate employees, distribution-center employees, owned businesses, and workers at independently operated Ace stores.
This distinction is important because most Ace retail locations are independently owned businesses. Employees working at an independently operated Ace store generally work for that local retailer rather than directly for Ace Hardware Corporation.
Corporate Office Hours
Ace Hardware does not publicly list standard walk-in visitor hours for its Oak Brook headquarters.
Customers should contact the company before attempting an in-person corporate visit.
Ace Customer Care hours are:
Monday to Sunday: 7:00 AM to 7:00 PM Central Time
Website
Investor Relations
Ace Hardware Corporation operates as a retailer-owned cooperative rather than as a conventional publicly traded corporation.
Ace nevertheless publishes financial information and annual reports for its retailer shareholders and other stakeholders.
Corporate / Annual Report Information:
Careers Page
https://careers.acehardware.com/
Ace offers careers in corporate operations, distribution, customer care, skilled trades, wholesale distribution, international operations, technology, merchandising, finance, marketing, supply chain, and other business functions.
Ace Hardware Products & Services
Ace Hardware offers products and services for home improvement, repair, maintenance, lawn care, outdoor living, painting, plumbing, electrical work, grilling, cleaning, and numerous household projects. Exact merchandise and services vary because individual Ace locations are often independently owned.
Hand Tools
Ace stores carry hand tools for home repair, construction, maintenance, woodworking, automotive work, and other projects.
Products can include hammers, screwdrivers, pliers, wrenches, saws, clamps, measuring tools, cutting tools, and specialty hand tools.
Power Tools
Ace sells power tools from major manufacturers and other brands.
Products can include drills, impact drivers, saws, sanders, grinders, nailers, rotary tools, and related accessories.
Tool Accessories
Customers can shop for drill bits, saw blades, sanding products, batteries, chargers, cutting accessories, storage systems, and other tool-related supplies.
Availability varies by location and online inventory.
Paint
Paint is one of Ace Hardware’s major product categories.
Many stores provide interior and exterior paint, primers, stains, sealers, paint brushes, rollers, masking products, caulk, and other supplies for painting projects.
Paint Color Matching
Participating Ace stores provide computerized paint-color matching.
Customers can bring qualifying color samples to the store and ask associates to help create a matching paint color.
Lawn and Garden Products
Ace provides products for lawn maintenance, gardening, landscaping, and outdoor property care.
Merchandise can include fertilizers, grass seed, garden tools, hoses, sprinklers, planters, pest-control products, soil, and plant-care products.
Outdoor Power Equipment
Participating stores sell outdoor power equipment such as lawn mowers, string trimmers, leaf blowers, chainsaws, pressure washers, and snow-removal equipment.
Some stores may also provide equipment assembly, repair, or maintenance services.
Grills and Outdoor Cooking
Ace is a major retailer of grills, smokers, outdoor cooking equipment, and grilling accessories.
Customers can shop for gas grills, charcoal grills, pellet grills, smokers, griddles, fuels, cooking tools, covers, and replacement parts.
Patio and Outdoor Living
Ace offers patio furniture, outdoor seating, umbrellas, fire pits, outdoor lighting, décor, and seasonal recreational products.
Inventory can vary significantly between locations and seasons.
Plumbing Supplies
Ace stores carry plumbing products used for household repairs and installations.
Items can include pipes, fittings, faucets, valves, drains, plumbing tools, repair parts, sealants, and water-related accessories.
Electrical Supplies
Electrical merchandise can include light bulbs, switches, outlets, extension cords, electrical wire, batteries, surge protectors, timers, and other home electrical supplies.
Hardware and Fasteners
Customers can shop for screws, nails, bolts, nuts, washers, anchors, hooks, brackets, hinges, chains, and other fastening products.
Individual stores often maintain large hardware assortments designed for local repair needs.
Home Safety and Security
Ace sells locks, door hardware, smoke alarms, carbon monoxide detectors, safes, security products, flashlights, and other home-safety merchandise.
Automotive Products
Automotive merchandise can include motor oil, fluids, batteries, cleaning products, tools, accessories, and vehicle-maintenance supplies.
Cleaning Supplies
Ace carries cleaning products for kitchens, bathrooms, floors, outdoor surfaces, vehicles, and general household maintenance.
Available products can include cleaners, brushes, mops, buckets, disinfectants, and specialty cleaning chemicals.
Heating and Cooling Products
Customers can find fans, portable heaters, air conditioners, filters, thermostats, humidifiers, and other climate-related products depending on the season.
Key Cutting
Many Ace Hardware stores provide key-cutting services.
Supported keys and prices vary by store, and some locations may also provide automotive key programming or specialty key services.
Screen Repair
Participating Ace stores may provide window and door screen repair.
Customers should contact their local Ace to confirm whether this service is available.
Glass Cutting
Some independently operated Ace stores provide custom glass-cutting services.
Availability, accepted dimensions, and pricing vary by store.
Propane Services
Selected Ace Hardware stores sell propane tanks or provide propane exchange and refill services.
Customers should use the Store Locator or contact the individual store to verify availability.
Ace Rewards
Ace Rewards is the company’s customer loyalty program.
Members may receive promotional offers, rewards, birthday benefits, delivery-related benefits, and other features depending on current terms and participating locations.
Online Shopping
Customers can shop through AceHardware.com for thousands of eligible products.
Online orders may qualify for delivery, shipment to home, store pickup, or other fulfillment options depending on inventory and location.
Store Pickup
Participating locations allow customers to place eligible orders online and pick them up at their selected Ace store.
Some products may qualify for Ace’s expedited pickup options.
Delivery
Participating stores offer local delivery for qualifying orders.
Delivery availability, fees, service areas, and timing vary by store.
Ace Hardware Home Services
Ace Hardware Home Services extends the Ace brand into professional home repair and maintenance.
Available services vary by market and can include heating, cooling, plumbing, electrical work, and other home-maintenance services.
Emery Jensen Distribution
Emery Jensen Distribution is an Ace Hardware business that provides wholesale hardline products and distribution services to independent retailers.
Its customers include pro lumber, hardware, paint, and e-commerce businesses.
Ace Hardware Corporate Phone Numbers
Ace Hardware publishes different numbers for customer support, corporate matters, Ace Rewards, and other functions. Because most Ace stores are independently owned, local store concerns should often be addressed directly with the individual store first.
Corporate Phone Number
630-990-6600
This telephone number has long been associated with Ace Hardware Corporation’s headquarters in Oak Brook, Illinois.
Corporate Headquarters Number
630-990-6600
This is the primary documented corporate number associated with Ace Hardware Corporation.
Headquarters Number
630-990-6600
The number is associated with the Oak Brook corporate office.
Corporate Office Number
630-990-6600
Customers with routine orders or shopping concerns should generally use Ace Customer Care instead.
Customer Service Number
1-888-827-4223
This is Ace Hardware’s primary verified Customer Care number.
Customer Support Number
1-888-827-4223
Representatives are available:
Monday to Sunday: 7:00 AM to 7:00 PM Central Time
Toll-Free Number
1-888-827-4223
This is the primary toll-free Customer Service number published by Ace Hardware.
Ace Rewards Support Number
1-888-827-4223
Ace directs customers with Ace Rewards questions to its Customer Service department at this number.
Additional Website Assistance Number
1-866-290-5334
AceHardware.com also displays this number under certain website help prompts.
For ordinary Customer Service, 1-888-827-4223 remains the primary published number.
Product Information Number
1-888-827-4223
Ace instructs customers who need additional information about products on AceHardware.com to contact Customer Care at this number.
Online Order Support Number
1-888-827-4223
Customers with qualifying online-order questions can contact Ace Customer Care.
Sales Number
Ace Hardware does not publish one universal nationwide consumer Sales number.
Customers should contact the appropriate local store or use AceHardware.com for retail purchases.
Support Number
1-888-827-4223
This is Ace Hardware’s primary verified support number.
Billing Number
Ace does not publish one universal Billing Department number for all retail purchases.
Payment, refund, and order concerns should generally be directed to Customer Care or the independently operated store involved.
Regional Office Number
Ace Hardware does not publish one universal Regional Office number.
Regional contacts depend on the business unit, geographic territory, and operational function.
Branch Office Number
Individual Ace Hardware stores maintain their own telephone numbers.
Because most stores are independently owned and operated, customers should contact the specific retailer for local issues.
Local Office Number
Local Ace store numbers vary by location.
Store Locator:
https://www.acehardware.com/store-locator
International Number
Ace operates internationally through Ace International Hardware Corporation and international retail partners.
Customers outside the United States should contact the Ace organization or store serving their specific country.
Emergency / After-Hours Number
Ace Hardware does not publish one universal nationwide corporate emergency or after-hours number.
For a serious emergency at an individual store, customers should contact local emergency services and the store’s management.
Investor / Shareholder Relations Number
630-990-3325
Ace’s February 2026 financial results identify this number for shareholder and investor inquiries.
Investor / Shareholder Contact
William Guzik
Executive Vice President, Chief Financial Officer & Chief Risk Officer
Phone: 630-990-3325
Email: guzik@acehardware.com
Media / Press Email
Ace’s current 2026 newsroom materials publish this email for media inquiries.
Human Resources Number
Ace Hardware does not prominently publish a separate universal Human Resources telephone number for all applicants.
Applicants who need assistance can use:
1-888-827-4223
Careers Email
Ace publishes this email for applicants who require assistance or reasonable accommodation.
Reservations / Booking Number
Not applicable.
Ace Hardware is a hardware and home-improvement retailer and does not operate a conventional consumer reservation or booking service.
How to Reach a Real Person at Ace Hardware
Customers who need direct assistance can call Ace Hardware Customer Care at 1-888-827-4223. Representatives are available seven days a week from 7:00 AM to 7:00 PM Central Time. Before calling, have your order number, Ace Rewards information, purchase date, store location, receipt details, and a concise explanation of the issue available. Providing this information can help Customer Care determine whether the issue should be handled by Ace’s online support team or by the independently owned local store.
For an issue involving a specific Ace Hardware store, customers should usually speak with the owner or store manager first because most Ace stores are independently owned and operated. Local retailers generally control their own staffing, store-level customer service, and many local operating decisions. If the store cannot resolve an issue involving an online Ace transaction or qualifying Ace program, customers can then contact the central Customer Care team for additional assistance.
Ace Hardware Headquarters & Corporate Office Address
Ace Hardware Corporation’s headquarters are located in Oak Brook, Illinois:
Ace Hardware Corporation
2200 Kensington Court
Oak Brook, IL 60523
United States
Corporate Phone: 630-990-6600
Ace’s current careers materials continue to identify Oak Brook as the location of its corporate headquarters and corporate campus.
Oak Brook Corporate Headquarters
Ace Hardware Corporation
2200 Kensington Court
Oak Brook, IL 60523
United States
The Oak Brook corporate organization supports merchandising, finance, marketing, supply chain, retail support, e-commerce, technology, international operations, legal services, human resources, and other corporate functions.
Ace Corporate Campus
Ace’s careers website describes its Oak Brook headquarters as its corporate campus and highlights the office as the central workplace for numerous company departments.
Corporate jobs in Oak Brook currently include functions such as finance, accounts payable, merchandising, supply chain, e-commerce, legal, payroll, international operations, and retail support.
Customer Care Contact
Phone: 1-888-827-4223
Hours: Monday to Sunday, 7:00 AM to 7:00 PM Central Time
Customers can also use Ace’s online Contact Us form for written inquiries.
Applicant Assistance
Email: careers@acehardware.com
Phone: 1-888-827-4223
These contacts are available for qualifying applicants who need assistance during the employment application process.
Ace Distribution Network
Ace Hardware operates a significant U.S. distribution network that supplies independently operated Ace stores with products.
The company also maintains international distribution capabilities, including operations in Mexico and China, supporting its broader retail network.
Individual Ace Hardware Store Addresses
Ace has thousands of independently owned and operated retail stores.
Each location maintains its own address, local telephone number, operating hours, available products, services, management team, and certain store policies.
Store Locator:
https://www.acehardware.com/store-locator
How to File a Complaint Against Ace Hardware
Customers who have a complaint involving an Ace Hardware purchase, online order, return, refund, store employee, delivery, Ace Rewards account, product, pickup order, or another service should gather relevant information before contacting the company. Keep your receipt, order number, store location, purchase date, photographs where appropriate, and copies of previous emails or conversations. Because most Ace stores are independently owned, identifying the exact store involved is especially important when submitting a complaint.
Step 1: Contact the Local Ace Hardware Store
Start by contacting the Ace Hardware location where the issue occurred and ask to speak with the store manager or owner. Explain the problem clearly and provide the purchase date, receipt information, product details, and any other facts relevant to the complaint. Because most Ace stores are independently owned, the local retailer generally has direct responsibility for many store-level matters involving employees, pricing, returns, product availability, and local services. Clearly explain the resolution you are requesting and allow management an opportunity to investigate the concern. Keep a record of the person you spoke with and the date of the conversation.
Step 2: Contact Ace Hardware Customer Care
If the local store cannot resolve the issue, contact Ace Customer Care at 1-888-827-4223. Provide the representative with the store location, receipt or order number, transaction date, product details, and information about your previous conversation with store management. Explain what part of the complaint remains unresolved and what outcome you are seeking. Customer Care representatives are available seven days a week from 7:00 AM to 7:00 PM Central Time. Save any case, reference, or follow-up information provided by the representative.
Step 3: Submit a Written Complaint Through Ace’s Contact Form
Customers can also submit a written complaint through Ace’s official Contact Us system at https://www.acehardware.com/customer-service. Include your name, telephone number, email address, store location, order number when applicable, and a clear explanation of the issue. Ace specifically advises customers not to include financial information such as credit card or gift card numbers in the online message. Mention any previous discussions with the local store or Customer Care so the company understands the steps already taken. Keep a copy or screenshot of your submission and any response you receive.
Step 4: Escalate the Complaint to Ace Hardware Corporation
For an unresolved issue that appropriately involves the corporate organization, customers may send written correspondence to Ace Hardware Corporation, 2200 Kensington Court, Oak Brook, IL 60523, United States. Include your full contact details, store information, transaction date, receipt or order number, and a chronological explanation of the complaint. Describe the attempts already made through the local retailer and Customer Care and clearly state the resolution you are requesting. Attach copies rather than originals of receipts, photographs, emails, or other supporting documents. Keep a complete copy of your complaint and proof of delivery for your records.
Step 5: Escalate the Complaint if It Remains Unresolved
If the issue remains unresolved after contacting the local retailer, Customer Care, and appropriate Ace corporate channels, customers may consider an external complaint process based on the type of dispute. Product-safety concerns may require reporting to the appropriate safety regulator, while certain consumer disputes may be handled by a state consumer-protection agency, Attorney General’s office, or payment provider. Keep your receipt, order information, photographs, correspondence, complaint reference numbers, and notes from previous conversations before escalating the matter. These records can help demonstrate both the original problem and the attempts already made to resolve it through Ace’s internal channels.
