Ace Cash Express
Ace Cash Express
ACE Cash Express is a U.S. financial-services brand providing short-term loans, check cashing, bill payment, money transfers, money orders, prepaid debit-card services, banking-related products, ATM access, tax-related services, and other non-traditional financial services. ACE states that it has served customers for more than 55 years and has served more than 38 million customers.
ACE Cash Express operates as a brand of Populus Financial Group, Inc. The company adopted the Populus Financial Group corporate identity in 2019 while retaining ACE Cash Express as its consumer-facing retail brand. Populus also operates or supports brands including ACE Elite, Flare Account, and Porte.
The current corporate office is located at 300 E. John Carpenter Freeway, Suite 900, Irving, TX 75062. ACE currently operates more than 700 locations across 21 states and the District of Columbia, while also providing selected loan products and account services online.
972-550-5000
This is the current corporate office number published by ACE Cash Express.
ACE uses different Customer Service contacts depending on the product.
For comments, suggestions, or escalation to the President’s office:
888-ACE-PREZ
or:
888-223-7739.
ACE Cash Express / Populus Financial Group, Inc.
300 E. John Carpenter Fwy, Suite 900
Irving, TX 75062
United States
Populus Financial Group, Inc. / ACE Cash Express
300 E. John Carpenter Fwy, Suite 900
Irving, TX 75062
United States.
Comments / Suggestions: acepresident@acecashexpress.com
Human Resources: employment@acecashexpress.com
Talent Acquisition: careers@acecashexpress.com
Acquisitions: acquisitions@acecashexpress.com.
Consumer Financial Services, Check Cashing, Short-Term Lending, Money Transfer, Payments and Prepaid Financial Products
Populus Financial Group, Inc.
Jay Shipowitz
Current 2026 Populus materials identify Jay Shipowitz as Chief Executive Officer.
Melanie Few
Populus Financial Group promoted Melanie Few to President, while Jay Shipowitz continued as CEO and Chairman.
700+ locations
across:
21 states and the District of Columbia.
ACE currently reports:
38 million+ customers served over its operating history.
55+ years.
ACE does not prominently publish walk-in corporate-office hours.
Store hours vary by location, and all ACE store locations are currently described as closed on Sundays in careers materials.
https://www.acecashexpress.com/
https://www.populusfinancial.com/
https://www.acecashexpress.com/about/careers/
Not applicable in the conventional public-company sense.
Populus Financial Group is privately held.
ACE offers a broad mix of lending, check-cashing, payment, money-transfer, prepaid-card, deposit-account, and retail financial services. Availability varies by state because financial-services laws and licensing differ across jurisdictions.
ACE offers short-term payday loans in eligible states.
A payday loan is generally designed to provide a relatively small amount of money until the borrower’s next payday, when the balance is typically due. Loan availability, limits, APRs, fees, and repayment terms depend on state law.
ACE offers installment loans in qualifying states.
Unlike a traditional payday loan, an installment loan is generally repaid through a series of substantially equal payments over a longer period. In Texas, current online installment loans can range up to $3,500 depending on eligibility and product type.
Selected ACE locations offer title-loan products where permitted.
Availability, loan amounts, vehicle-title requirements, fees, and repayment terms vary significantly by state.
ACE cashes many types of checks without requiring customers to maintain a traditional bank account.
Eligible checks can include payroll, personal, business, government, tax-refund, insurance-settlement, and money-order checks.
Customers can cash eligible payroll checks at ACE stores with valid government-issued identification.
Fees vary by location and check type.
ACE cashes qualifying government-issued checks at participating stores.
ACE provides tax-refund check cashing and other tax-related financial services.
Customers receiving refunds on qualifying tax cards may also be able to withdraw cash at participating ACE stores.
ACE offers business check-cashing services at participating stores.
The company states that stores maintain cash capacity for large checks, subject to applicable verification and fees.
ACE allows customers to pay qualifying bills in person.
Supported categories can include:
Rent
Utilities
Credit cards
Insurance
and other eligible billers.
ACE states that most bill payments process within approximately 24 hours, although actual timing varies.
ACE provides MoneyGram money-transfer services.
Customers can send or receive money domestically or internationally, including transfers to more than 200 countries and territories.
ACE sells MoneyGram money orders as an alternative to mailing or carrying cash.
Customers should retain the money-order receipt for tracking and transaction records.
Participating ACE locations provide ATM-related services including cash withdrawals and balance inquiries.
Certain stores also allow customers to add funds to compatible prepaid or debit cards.
ACE offers the ACE Elite Visa Prepaid Debit Card.
The card is issued by Pathward, N.A., Member FDIC, subject to activation, identity verification, fees, and card terms.
The Flare Account is an online deposit account offered through Pathward.
Deposit-account opening is subject to identity verification and applicable terms and fees.
Porte is another financial account and digital money-management product available through the Populus brand family.
Banking services are provided through partner financial institutions rather than ACE itself operating as a bank.
ACE stores support cash loading for qualifying prepaid and debit-card products.
ACE provides tax-related money services, including cashing qualifying tax-refund checks and helping customers with certain refund-deposit options.
ACE provides selected financial services to business customers, including business-check cashing and other transaction support.
ACE allows customers in eligible states to apply for payday or installment loans online.
The company states that applying for an ACE loan does not affect the applicant’s FICO Score.
ACE promotes rapid loan decisions for qualifying online applications.
Approval is not guaranteed and depends on eligibility, underwriting, state law, and verification.
Approved borrowers may receive funds by debit-card delivery, direct deposit, or cash pickup where available and permitted.
Availability differs by state and product.
ACE currently advertises a loan satisfaction guarantee under which qualifying borrowers can return the loan principal within 72 hours and pay nothing more, subject to applicable terms.
ACE operates more than 700 physical locations where customers can receive in-person financial services and support.
972-550-5000.
972-550-5000
972-550-5000
972-550-5000
888-223-7739
Also written as:
888-ACE-PREZ.
acepresident@acecashexpress.com
800-581-5126
employment@acecashexpress.com.
careers@acecashexpress.com.
acquisitions@acecashexpress.com
This contact is for owners interested in selling financial-services businesses to ACE.
ACE does not publish one single number that covers every loan, card, account, and retail financial service.
Customers should use the product-specific support information listed in their agreement, account materials, or official Customer Service page.
Each ACE location has a local phone number.
Store Locator:
https://www.acecashexpress.com/locations/
Payday-loan support varies by state and application channel.
Use the contact information supplied in the loan agreement or official Customer Service page.
Installment-loan support also varies by product and state.
ACE Elite cardholders should use the contact details provided in the cardholder agreement and account materials.
Loan payment and billing contacts depend on the applicable loan entity and state.
The main corporate escalation line is:
888-223-7739
Not applicable.
Populus Financial Group is privately held.
ACE does not prominently publish one permanent media telephone number on the main customer website.
Media and corporate communications are generally handled through Populus Financial Group’s Newsroom.
ACE does not publish a general corporate emergency hotline.
Customers dealing with unauthorized financial transactions should contact the appropriate product support team and their financial institution promptly.
For an in-store transaction, check-cashing issue, money transfer, bill payment, or loan question, begin with the ACE location involved. ACE currently operates more than 700 stores, and store associates provide in-person support across financial products. Have your receipt, identification, loan or transaction number, store location, date, and payment information available.
For a complaint or suggestion that requires corporate attention, call 888-223-7739 (888-ACE-PREZ) or email acepresident@acecashexpress.com. Corporate office matters can also be routed through 972-550-5000.
ACE Cash Express operates as a consumer brand of Populus Financial Group.
Current headquarters:
Populus Financial Group, Inc. / ACE Cash Express
300 E. John Carpenter Fwy, Suite 900
Irving, TX 75062
United States
Corporate Phone: 972-550-5000.
300 E. John Carpenter Fwy, Suite 900
Irving, TX 75062
This is the current corporate address published directly by ACE Cash Express.
Populus Financial Group, Inc.
ACE adopted Populus Financial Group as its corporate identity while retaining ACE Cash Express as the retail consumer brand.
Jay Shipowitz
Current June and September 2026 Populus materials continue to identify him as Chief Executive Officer.
Melanie Few
ACE reports:
700+ stores
21 states plus Washington, D.C.
38 million+ customers served
and:
55+ years of service.
Current June 2026 Populus materials continue to describe ACE as having:
700+ locations nationwide.
Populus Financial Group’s brands include:
ACE Cash Express
ACE Elite Visa Prepaid Debit Card
Flare Account
and:
Porte.
Certain ACE-branded and Populus financial products use:
Pathward, N.A., Member FDIC
for banking services.
ACE Cash Express itself should not be described as a bank.
Loan products vary substantially by state.
For example, Texas currently allows online payday loans through ACE and eligible installment loans in stores and online, subject to state-specific rules and fees.
Customers should keep loan agreements, receipts, check-cashing records, money-transfer receipts, payment history, emails, store information, and the names of employees or representatives involved before escalating.
For an in-store complaint, begin with the Store Manager at the ACE location involved. Explain the transaction, date, amount, product, and problem clearly. For loans or account products, use the product-specific contact information contained in the agreement or official ACE Customer Service resources. Keep copies of receipts, loan disclosures, and payment records.
If the store or first support contact does not resolve the matter, call 888-223-7739, also published as 888-ACE-PREZ, or email acepresident@acecashexpress.com. Provide the store location, account or loan information, previous contact history, and the resolution you are requesting.
For lending disputes, request a clear written explanation of charges, fees, payment history, repayment terms, or account status. Because ACE loan products vary by state, review the state-specific disclosures and loan agreement rather than relying on terms from another jurisdiction. Preserve copies of all documents and responses.
A serious unresolved complaint can be sent to Populus Financial Group / ACE Cash Express, 300 E. John Carpenter Fwy, Suite 900, Irving, TX 75062. Include your full contact information, store location, account or loan number, transaction dates, previous case information, and the exact resolution requested. Do not send original identification or irreplaceable records.
The correct regulator depends on the product and state. Consumer lending complaints may involve the applicable state financial-services or consumer-credit regulator and, where jurisdiction applies, the Consumer Financial Protection Bureau. Money-transfer complaints can involve different regulatory processes, while card or deposit-account concerns may involve the issuing financial institution. Payment disputes can also involve the customer’s bank or card issuer. Review the legal entity and regulator identified in the specific loan, card, or account agreement before filing externally.
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