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- Delta Air Lines
About Delta Air Lines
Delta Air Lines, Inc. is a major U.S. global airline headquartered in Atlanta, Georgia. The company provides scheduled passenger air transportation, international and domestic flights, cargo services, loyalty programs, vacation packages, airport lounges, aircraft maintenance services, and travel-related products. Delta celebrated its centennial in 2025 and reported serving more than 200 million customers during 2025.
Delta operates one of the world’s largest airline networks through its own aircraft, Delta Connection regional carriers, and international airline partnerships. Its principal U.S. hubs include Atlanta, Detroit, Minneapolis-St. Paul, Salt Lake City, Boston, Los Angeles, New York-JFK, New York-LaGuardia, and Seattle. Delta offers multiple travel experiences ranging from Delta Main and Delta Comfort to Delta First, Delta Premium Select, and Delta One.
The company remains publicly traded on the New York Stock Exchange under ticker DAL. Delta reported approximately 103,000 full-time-equivalent employees as of December 31, 2025, with approximately 100,000 based in the United States. Current Chief Executive Officer Ed Bastian marked 10 years as Delta CEO in 2026.
Quick Information
Corporate Phone Number
404-715-2600
Delta’s 2025 Form 10-K lists this number with the company’s principal executive office information.
Customer Service Number
800-221-1212
This is Delta’s main U.S. General Sales and Services / Reservations number.
Reservation Sales is available:
24 hours a day, 7 days a week.
Corporate Office Address
Delta Air Lines, Inc.
1030 Delta Boulevard
Atlanta, GA 30354-1989
United States
Headquarters Address
Delta Air Lines, Inc.
1030 Delta Boulevard
Atlanta, GA 30354-1989
United States
Delta currently identifies this address as its company headquarters.
Mailing Address
Delta’s SEC annual report also uses:
P.O. Box 20706
Atlanta, GA 30320-6001.
Delta does not publish one universal customer-service email for all passenger issues.Current specialized contacts include:
Investor Relations: investorrelations@delta.com
Gift Cards: deltagiftcards@delta.com.
Industry
Airlines, Passenger Transportation, Cargo, Travel Services, Aircraft Maintenance and Loyalty Programs
Founded
Delta traces its history to 1925 and celebrated its 100th anniversary in 2025.
Current CEO
Ed Bastian
He became Chief Executive Officer on:
May 2, 2016.
Current President
Peter Carter
Peter Carter became President as part of Delta’s April 2026 leadership changes.
Current Chief Operating Officer
Dan Janki
He became Executive Vice President and Chief Operating Officer effective:
April 1, 2026.
Current Chief Financial Officer
Erik Snell
Delta announced Erik Snell as its new CFO in March 2026.
Number of Employees
Approximately:
103,000 full-time-equivalent employees
as of December 31, 2025.
Customers Served
More than:
200 million customers during 2025.
2025 Revenue
$63.364 billion
in total operating revenue.
Stock Listing
New York Stock Exchange
Ticker:
DAL.
Website
Investor Relations
Careers Page
https://www.delta.com/us/en/careers/overview
Delta currently describes its workforce as exceeding 100,000 employees across corporate, airport, flight, technical, customer-service, and other functions.
Delta Air Lines Products & Services
Delta provides passenger air travel, premium cabin products, loyalty benefits, cargo transportation, vacation services, airport lounges, aircraft maintenance, digital travel tools, and related services.
Domestic Flights
Delta operates scheduled passenger flights throughout the United States.
Its domestic network connects major business, leisure, and regional destinations through Delta-operated and Delta Connection flights.
International Flights
Delta operates long-haul international service to destinations across Europe, Asia, Africa, Latin America, Canada, the Caribbean, and other regions.
International operations are supported by Delta’s own network and joint ventures or partnerships with other airlines.
Delta Main
Delta Main is the airline’s standard onboard travel experience.
Customers typically receive seat-selection options depending on fare type, complimentary entertainment, and standard onboard service. Delta renamed Main Cabin to Delta Main as part of its updated travel-experience branding.
Delta Comfort
Delta Comfort provides more legroom than Delta Main, expedited boarding, premium snacks on qualifying routes, and dedicated overhead-bin space.
This product was previously branded Delta Comfort+.
Delta First
Delta First is Delta’s premium cabin on many domestic and selected international flights.
The experience includes larger seats, priority services, personalized onboard service, and elevated dining on qualifying routes.
Delta Premium Select
Delta Premium Select is available on many long-haul international routes and selected domestic services.
It offers wider seating, additional recline, enhanced dining, and adjustable leg or foot rests on qualifying aircraft.
Delta One
Delta One is Delta’s highest-tier premium travel experience.
It includes lie-flat seating, premium dining, enhanced airport services, and Delta One Lounge access at qualifying airports and fares.
Delta SkyMiles
SkyMiles is Delta’s frequent-flyer loyalty program.
Members can earn miles through eligible Delta flights, partner activity, credit cards, and other qualifying transactions and redeem miles for travel and other benefits.
Medallion Status
SkyMiles members can qualify for Medallion elite status.
Benefits can include priority service, upgrade eligibility, dedicated assistance, and other travel privileges depending on tier and program rules.
Delta Sky Club
Delta operates airport lounges under the Delta Sky Club brand.
Eligible travelers can access food, drinks, workspace, Wi-Fi, seating, and other airport amenities depending on membership, ticket type, and access rules.
Delta One Lounges
Delta One Lounges provide a premium lounge experience for qualifying Delta One customers.
Current Delta One lounges include locations at airports such as JFK, Boston, Los Angeles, and Seattle.
Delta Studio
Delta Studio provides complimentary onboard entertainment on supported aircraft.
Content can include movies, television programming, music, podcasts, and games.
Delta Sync Wi-Fi
Delta continues deploying fast in-flight connectivity across its fleet.
Supported aircraft provide free Wi-Fi to qualifying SkyMiles members, with availability depending on aircraft and route.
Delta Vacations
Delta Vacations provides vacation packages that can combine airfare, hotels, rental cars, and other travel components.
Customer support:
800-800-1504.
Delta Cargo
Delta Cargo transports commercial freight using Delta’s global passenger-aircraft network and dedicated logistics processes.
Cargo can include general freight, perishables, pharmaceuticals, and other approved shipments.
Delta TechOps
Delta TechOps provides aircraft maintenance, repair, and overhaul services.
The business supports Delta’s fleet and third-party airline and aviation customers, and Delta identifies TechOps as a significant source of third-party revenue.
Baggage Services
Delta provides checked-baggage, carry-on, delayed-bag, damaged-bag, and baggage-claim services.
Current baggage support:
800-325-8224.
Accessible Travel Services
Delta provides accessibility assistance for passengers with disabilities and travelers requiring mobility or other accommodations.
Dedicated support:
404-209-3434
For hearing or speech disabilities:
711.
Group Travel
Delta provides group-travel support for qualifying parties, including groups of 10 or more passengers.
Group eligibility and booking rules depend on itinerary and travel requirements.
Flight Information
Current automated and customer flight-information number:
800-325-1999.
Gift Cards
Delta sells gift cards that can be used toward qualifying airfare purchases.
Gift-card airfare reservations:
800-225-1366.
Delta Air Lines Corporate Phone Numbers
Corporate Phone Number
404-715-2600.
Corporate Headquarters Number
Delta’s more recent securities filing lists:
404-715-2191
with the 1030 Delta Boulevard headquarters address.
General Sales & Services
800-221-1212
Available:
24/7.
SkyMiles Member Support
800-323-2323.
Flight Information
800-325-1999.
International Sales & Service
800-241-4141
Available:
24/7.
Refund Status Number
800-847-0578
Published hours
Monday to Friday: 8:00 AM to 7:00 PM ET.
Baggage Number
800-325-8224
Published hours
6:00 AM to midnight ET, 7 days a week.
Accessible Travel Services
404-209-3434
Available:
24/7.
Delta Vacations Number
800-800-1504.
Gift Card Reservation Number
800-225-1366.
Investor Relations Number
404-715-2170
Investor Relations Email
investorrelations@delta.com.
Transfer Agent Number
800-259-2345
Alternative:
651-450-4064
Transfer Agent:
EQ Shareowner Services.
Emergency / After-Hours Number
Delta’s reservations support operates 24/7, but there is no universal corporate emergency line.
For immediate medical, police, airport-security, or life-safety emergencies, travelers should contact the appropriate emergency or airport authority.
Human Resources Number
Delta does not prominently publish one universal applicant HR phone number.
Careers:
https://www.delta.com/us/en/careers/overview
How to Reach a Real Person at Delta Air Lines
For a new or existing reservation, call 800-221-1212. Delta’s Reservation Sales representatives are available 24 hours a day, seven days a week. SkyMiles members can call 800-323-2323, and Medallion members can access dedicated contact options through the Fly Delta app. Have your confirmation number, ticket information, travel date, and SkyMiles number available when contacting Delta.
For baggage issues, use 800-325-8224. Refund questions can be directed to 800-847-0578, while accessibility needs can use 404-209-3434. Delta also supports customer messaging and a formal Comment & Complaint form for post-travel issues.
Delta Air Lines Headquarters & Corporate Office Address
Delta’s current headquarters
Delta Air Lines, Inc.
1030 Delta Boulevard
Atlanta, GA 30354-1989
United States
Current Delta legal materials and securities filings identify this as the company’s headquarters.
Atlanta Global Headquarters
1030 Delta Boulevard
Atlanta, GA 30354-1989
Delta’s corporate campus is located near Hartsfield-Jackson Atlanta International Airport.
Current CEO
Ed Bastian
Bastian has served as CEO since 2016 and leads Delta’s workforce of more than 100,000 employees.
Current President
Peter Carter
His current responsibilities include enterprise strategy, international operations, government affairs, legal, regulatory and compliance, real estate, sustainability, and other strategic functions.
Current COO
Dan Janki
He leads Delta’s Airport Customer Service, Flight Operations, In-Flight Service, Operations and Customer Center, Reservations and Customer Care, Technical Operations, and safety and compliance teams.
Current Employee Scale
Approximately:
103,000 full-time-equivalent employees
as of December 31, 2025.
Current Revenue Scale
2025 total operating revenue:
$63.364 billion.
Current Customer Scale
More than:
200 million customers in 2025.
Aircraft Fleet
Delta operates aircraft from Airbus, Boeing, Bombardier, and Embraer families.
Current mainline aircraft include models such as the Airbus A220, A319, A320, A321, A330 and A350 and Boeing 717, 737, 757 and 767. Delta Connection regional aircraft include CRJ and Embraer models.
Hub Network
Current Delta hub airports include:
Atlanta
Boston
Detroit
Los Angeles
Minneapolis-St. Paul
New York-JFK
New York-LaGuardia
Salt Lake City
Seattle.
Stock Listing
NYSE: DAL
Delta remains a publicly traded company.
How to File a Complaint Against Delta Air Lines
Passengers may need to complain about a canceled or delayed flight, baggage, refund, employee interaction, accessibility, loyalty issue, seat, onboard service, or another travel experience. Keep the ticket number, confirmation code, flight number, travel date, receipts, baggage file number, photographs where applicable, and prior support correspondence before escalating.
Step 1: Contact Delta Customer Service
For current or upcoming reservations, start with 800-221-1212 or Delta’s messaging service. Explain the problem clearly and provide the confirmation number, flight information, traveler name, and specific resolution requested. If the issue is still occurring during travel, airport Delta staff may also be able to address rebooking, baggage, seating, or operational concerns. Keep the representative’s name or case reference when available.
Step 2: Use the Correct Specialized Department
Baggage complaints should use 800-325-8224, refund-status questions can use 800-847-0578, and accessibility issues can be directed to 404-209-3434. Choosing the specialized team can speed up resolution because these departments handle the relevant records and systems. Save receipts, baggage reports, refund references, and written responses.
Step 3: Submit Delta’s Comment & Complaint Form
For complaints after travel, Delta directs passengers to its formal Comment & Complaint process. Provide the flight number, date, ticket information, prior case history, and a detailed explanation of what happened. Delta’s online form can also be used to recognize employees and make baggage-related claims. Keep a screenshot or confirmation of the submission.
Step 4: Send Formal Written Correspondence to Delta Customer Care
Written complaints can be mailed to:
Delta Air Lines, Inc.
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
Include copies of supporting documentation, not originals, and clearly state the resolution being requested.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the correct external route depends on the complaint. U.S. airline consumer issues can be submitted to the U.S. Department of Transportation’s Office of Aviation Consumer Protection. Accessibility complaints may have additional DOT procedures, while payment-card disputes can be raised with the card issuer. Keep tickets, receipts, case numbers, baggage records, and Delta’s responses before escalating.
