-
- UPS
About UPS
United Parcel Service, Inc. (UPS) is a global transportation, logistics, and package-delivery company headquartered in Atlanta, Georgia. UPS provides package delivery, international shipping, freight transportation, supply-chain management, logistics, and specialized business services to individuals and organizations around the world.
UPS began in 1907 as a small messenger service in Seattle, Washington. Today, the company operates in more than 200 countries and territories and handles approximately 20.8 million packages per day. UPS reported approximately 460,000 employees and $88.7 billion in 2025 revenue.
Quick Information
Industry
Transportation & Logistics — Package Delivery, Freight, Shipping & Supply Chain Solutions
Founded
1907 — UPS began as the American Messenger Company in Seattle, Washington.
Public Company
United Parcel Service, Inc.
Stock Exchange
New York Stock Exchange (NYSE)
Ticker Symbol
UPS
Number of Employees
Approximately 460,000 employees worldwide.
Countries & Territories Served
200+ countries and territories.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Customer-service hours vary depending on the service and country.
customer.service@ups.com — UPS customer service email listed in UPS’s official Essential Contacts information.
investor@ups.com — UPS Investor Relations.
pr@ups.com — UPS Media Relations.
Website
Corporate Website
about.ups.com
Customer Service
1-800-742-5877 (1-800-PICK-UPS) — U.S. Customer Service.
Careers Page
Products & Services
UPS provides a broad range of transportation, delivery, logistics, and supply-chain services, including:
- Package Delivery — Domestic and international delivery of packages for individuals and businesses.
- UPS Ground — Ground transportation services for eligible shipments.
- UPS Air Services — Time-definite air delivery services for urgent shipments.
- UPS Next Day Air — Expedited next-business-day delivery.
- UPS 2nd Day Air — Two-business-day delivery services.
- UPS 3 Day Select — Time-definite three-business-day delivery.
- UPS Worldwide Express — International expedited shipping.
- UPS Worldwide Expedited — International shipping for less-urgent shipments.
- International Shipping — Cross-border shipping and customs support.
- UPS Supply Chain Solutions — Logistics, freight forwarding, warehousing, and supply-chain services.
- Air Freight — Air transportation for larger and heavier shipments.
- Ocean Freight — International ocean transportation services.
- Truckload & Freight — Freight transportation solutions for larger shipments.
- UPS Express Critical — Time-critical shipping and logistics services.
- Package Tracking — Online shipment tracking and delivery-status tools.
- UPS My Choice — Delivery-management services for eligible consumers.
- UPS Access Point — Convenient pickup and drop-off locations.
- UPS Store Network — Shipping, printing, packing, mailbox, and business services through The UPS Store locations.
- UPS Returns — Business return-management and customer return solutions.
- UPS Healthcare — Specialized logistics and transportation services for healthcare products.
- UPS Capital — Financial and insurance-related solutions for businesses and shipments.
- Customs Brokerage — Customs clearance and international trade support.
- Warehousing & Distribution — Storage, fulfillment, and distribution solutions.
- E-commerce Logistics — Shipping, fulfillment, returns, and delivery solutions for online retailers.
- Technology Solutions — Digital shipping, tracking, billing, and logistics-management tools.
- Business Shipping Accounts — Shipping accounts and tools designed for businesses of different sizes.
UPS operates across three major business areas: U.S. Domestic Package, International Package, and Supply Chain Solutions, serving customers across a global transportation and logistics network.
Corporate Phone Numbers
Main Customer Service Number
1-800-742-5877 (1-800-PICK-UPS) — U.S. Customer Service.
Customer Service Hours
Monday–Friday: 7:00 AM–11:00 PM ET
Saturday: 8:00 AM–8:00 PM ET.
International Shipping Support
1-800-782-7892 — International Shipping Support, available 24/7 in the U.S.
Technical Support
1-877-289-6418 — UPS Technical Support.
Domestic Billing Support
1-800-811-1648 — Domestic Billing Support.
Import Billing Support
1-866-493-7140 — Import Billing Support.
Freight Support
1-800-333-7400 — Less-Than-Truckload Freight
1-888-682-4652 — Truckload Freight
1-800-443-6379 — Air Freight
1-800-350-8440 — Ocean Freight.
Investor Relations
404-828-6059
Media Relations
1-404-828-7123
How to Reach a Real Person at UPS
For general U.S. customer-service questions, customers can call 1-800-742-5877 (1-800-PICK-UPS) during the published customer-service hours. UPS also provides online tracking, delivery-management, claims, and support tools.
For international shipping questions, customers can call 1-800-782-7892. UPS lists international shipping support as available 24 hours a day, 7 days a week in the U.S.
Customers can also contact UPS through customer.service@ups.com for customer-service inquiries.
For billing issues, use the appropriate domestic or import billing number. For freight shipments, customers should use the freight-specific support numbers.
For investor-related matters, contact UPS Investor Relations at 404-828-6059 or investor@ups.com.
UPS Headquarters & Corporate Office Address
United Parcel Service, Inc. — Corporate Headquarters
55 Glenlake Parkway, N.E.
Atlanta, GA 30328
United States
UPS — Main Website
UPS — Corporate Website
about.ups.com
UPS — Customer Service
1-800-742-5877
UPS — Customer Service Email
UPS — International Shipping Support
1-800-782-7892
UPS — Domestic Billing
1-800-811-1648
UPS — Investor Relations
404-828-6059
UPS — Media Relations
1-404-828-7123
UPS — Careers
UPS’s corporate headquarters are located at 55 Glenlake Parkway, N.E., Atlanta, Georgia 30328.
UPS Pakistan — Local Contact Information
For customers in Pakistan, UPS’s official Pakistan contact page lists Universal Logistics Services Pvt. Ltd. as the local UPS address/contact organization.
UPS Pakistan — Head Office
Universal Logistics Services Pvt. Ltd.
D-79 Kehkashan Clifton, Block 5
Karachi, Pakistan
Customer Support
+92-21-111-669-877
Head Office
+92-21-35148127
+92-21-35148128
+92-21-35148129
UPS also lists its Karachi office at E15 Block 6 PECHS Nursery, Shahrah-e-Faisal, Karachi, with phone number +92-21-34521187.
How to File a Complaint Against UPS
Step 1 — Track the Shipment
First check the UPS tracking information to determine the latest status and location of the shipment.
Step 2 — Contact UPS Customer Service
For U.S. shipments, contact UPS Customer Service at 1-800-742-5877 or use the official UPS support resources.
Step 3 — Provide Shipment Information
Have the tracking number, sender and recipient information, shipment date, delivery address, and other relevant details available.
Step 4 — Explain the Complaint Clearly
Describe the problem, including delayed delivery, lost package, damaged package, incorrect delivery, billing issue, customs issue, or another service problem.
Step 5 — File a UPS Claim
If a package is damaged, lost, or otherwise eligible for a claim, submit the appropriate UPS claim with the shipment information and supporting documentation. UPS provides an online claims process for delivery problems.
Step 6 — Provide Supporting Documentation
Keep copies of invoices, receipts, photographs of damaged packaging, tracking information, shipping documents, correspondence, and proof of value.
Step 7 — Request a Resolution
Clearly explain whether you are requesting an investigation, delivery update, refund, reimbursement, replacement, claim payment, or another appropriate resolution.
Step 8 — Follow Up With UPS
If the complaint is not resolved, follow up with UPS and reference the tracking number, claim number, and previous communications.
Step 9 — Escalate the Matter
If necessary, request escalation to the appropriate UPS customer-service, claims, billing, or management team.
Step 10 — Contact the Appropriate Regulatory or Consumer Authority
For serious unresolved transportation, customs, consumer, or other regulated matters, customers may consider contacting the appropriate government or regulatory authority depending on the nature and location of the issue.
Step 11 — Consider Further Legal or Regulatory Action
If a significant matter cannot be resolved through UPS and the appropriate regulatory channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all shipment records, receipts, photographs, tracking information, claim documents, and correspondence before escalating the matter.
